Download or read book Great Hotel Service written by Orkun Avkan and published by Independently Published. This book was released on 2019-06-30 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Download or read book Be My Guest Teacher s Book written by Francis O'Hara and published by Cambridge University Press. This book was released on 2002-09-26 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Download or read book Hotel and Hospitality English written by Mike Seymour and published by Collins. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
Download or read book High Season written by Michael Duckworth and published by Oxford University Press, USA. This book was released on 1994 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: A course which develops all-round competence in English.
Download or read book My Guide to American English written by Jeannie Yang and published by iUniverse. This book was released on 2012-02-15 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lets face it: Theres no time like the present to learn English. Its the worlds most widely spoken language. It permeates nearly every aspect of our daily lives. Mastering pronunciation, figures of speech, and idioms are just a few of the challenges students may face. Even so, learning to actually use American English comfortably isnt among the easiest of tasks, Author Jeannie Yang hopes to help with that. Numbered lessons and regimented exercises only serve to make an already daunting task seem impossible. They dont help, so they arent welcome in this book. Professor Jeannie Yang has takes a new approach to learning conversational Englishinviting you to the conversation! Written in the form of a movie screenplay, these fictional scenarios innovatively invite you to actively engage in conversations on a variety of subjects and in a variety of settings. As you speak their words, you can imagine that you are one of the charactersand youll be learning at the same time. Youll meet Mi Heea sweet and spunky young woman from Korea who dreams of studying at an American university Kennyan intellectual from Hong Kong whos lived and studied in the United States for years RoyKennys best friend, whose liberal use of slang is in stark contrast to Kennys esoteric vocabulary Whether you are going on a cruise or heading for a job interview, this book serves as a practical and entertaining guide to getting more comfortable with conversational American English.
Download or read book Room Service written by Maren Stoffels and published by Underlined. This book was released on 2021-06-29 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Celebrating a birthday isn't fun when there's a killer on the loose in this scream-worthy read from the author of ESCAPE ROOM. No parents, no rules. Fender, Linnea, Lucas, and Kate are celebrating Kate’s birthday in a luxury hotel. They’re here to have fun and make forever memories. They all know not to bring up what happened last year, especially on this weekend. All that matters is having the most epic time ever. But the party is over. Someone is leaving messages at their door. Someone who knows exactly what happened a year ago. Someone who wants revenge. Underlined is a line of totally addictive romance, thriller, and horror titles coming to you fast and furious each month. Enjoy everything you want to read the way you want to read it.
Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Download or read book Hotel Japanese written by 和夫·西山 and published by Tuttle Pub. This book was released on 1993 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: English is no longer the only language used in international hotels. The fastest-growing group of overseas travelers is Japanese, and many speak little or no English. To provide the superior service that Japanese guests often demand, hotel workers need to understand something of their guests' language, culture, and expectations. Hotel Japanese offers valuable insights into Japanese culture and easy-to-learn Japanese phrases. The first part of the book teaches the basic language necessary to take care of arrivals, give directions, and deal with emergencies, room service, phone calls, and the like. Hundreds of sample phrases and dialogues prepare the staff for communicating smoothly and easily in Japanese. The second part provides basic information about Japanese grammar. Hotel Japanese will enable all hotel workers, with a minimum of effort, to understand, fulfill, and even exceed the expectations of Japanese guests.
Download or read book Guerrilla Tacos written by Wesley Avila and published by Ten Speed Press. This book was released on 2017-10-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive word on tacos from native Angeleno Wes Avila, who draws on his Mexican heritage as well as his time in the kitchens of some of the world's best restaurants to create taco perfection. In a town overrun with taco trucks, Wes Avila's Guerrilla Tacos has managed to win almost every accolade there is, from being crowned Best Taco Truck by LA Weekly to being called one of the best things to eat in Los Angeles by legendary food critic Jonathan Gold. Avila's approach stands out in a crowded field because it's unique: the 50 base recipes in this book are grounded in authenticity but never tied down to tradition. Wes uses ingredients like kurobata sausage and sea urchin, but his bestselling taco is made from the humble sweet potato. From basic building blocks to how to balance flavor and texture, with comic-inspired illustrations and stories throughout, Guerrilla Tacos is the final word on tacos from the streets of L.A.
Download or read book First Class written by and published by OXFORD University Press. This book was released on 1991 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential language practice for tourist industry professionals.
Download or read book Learning English as a Foreign Language For Dummies written by Gavin Dudeney and published by John Wiley & Sons. This book was released on 2009-11-24 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you know a bit of English, and want to improve without a teacher? Whether you're a student, a traveller, or you just want to learn basic English, this plain-speaking guide will help you pick up the essentials so you'll be understanding and speaking English in no time. Improve your grammar, speech, vocabulary and pronunciation at your own pace, and prepare yourself to get around in any English-speaking country comfortably - and without embarrassment! Learning English as a Foreign Language For Dummies includes: Part I: Getting Started Chapter 1: You Already Know a Little English Chapter 2: Basic English Grammar Chapter 3: Greetings and Introductions Part II: English in Action Chapter 4: Shopping and Numbers Chapter 5: Eating Out Chapter 6: Out on the Town Chapter 7: Hobbies and Free Time Chapter 8: Talking on the Phone Chapter 9: At the Office and Around the House Chapter 10: Written English - Newspapers and Signs Part III: English on the Go Chapter 11: Money Chapter 12: Checking into a Hotel Chapter 13: Asking Directions and Getting Around Chapter 14: Handling Emergencies Part IV: The Part of Tens Chapter 15: Ten Ways to Speak English Quickly Chapter 16: Ten Favourite English Expressions Chapter 17: Ten Holidays to Remember Chapter 18: Ten Phrases That Make You Sound Fluent in English Part V: Appendices Appendix A: Phrasal verbs explained Appendix B: Common Verbs [Agree, Can / be able, Come, Do, Go, Have, Make , Need, Put, Think] English Irregular Verbs Appendix C: About the Downloadable Content
Download or read book GENERAL ENGLISH CHAPTERWISE SOLVED PREVIOUS PAPERS APSC ASSAM PUBLIC SERVICE COMMISSION written by Mocktime Publication and published by by Mocktime Publication. This book was released on with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: GENERAL ENGLISH CHAPTERWISE SOLVED PREVIOUS PAPERS : APSC ASSAM PUBLIC SERVICE COMMISSION Keywords: Prt Tgt Pgt Teachers APSC Prosecutor Judge APSC Instructor , Health Pharmacist APSC Mphw Anm Gnm APSC Nurse , Police Sub Inspector APSC Excise Constable APSC Jailor, Forest APSC Guard Wild Life APSC Ranger judicial , Operator Assistant APSC Clerk Deo APSC Steno Accountant , Vdo Bdo Panchayat APSC Block Gram Patwari APSC agriculture , group D APSC JE engineer Officer APSC Supervisor Lineman
Download or read book Drunkcow Landmines written by Daryl Meakes and published by Infinity Publishing. This book was released on 2004-11 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drunkcow landmines are wickedly-unusual-but-oddly-believable stories that have been passed along by someone who believes the story to have happened to a friend of a friend.
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Download or read book Hotel Butlers The Great Service Differentiators written by Steven Ferry and published by . This book was released on 2009-03-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Download or read book Outlook written by and published by . This book was released on 1927 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The English speaking World written by and published by . This book was released on 1926 with total page 1300 pages. Available in PDF, EPUB and Kindle. Book excerpt:
