Download or read book Hotel Butlers The Great Service Differentiators written by Steven Ferry and published by . This book was released on 2009-03-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Download or read book The Butlers of Iberville Parish Louisiana written by David D. Plater and published by LSU Press. This book was released on 2015-11-18 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1833, Edward G. W. and Frances Parke Butler moved to their newly constructed plantation house, Dunboyne, on the banks of the Mississippi River near the village of Bayou Goula. Their experiences at Dunboyne over the next forty years demonstrated the transformations that many land-owning southerners faced in the nineteenth century, from the evolution of agricultural practices and commerce, to the destruction wrought by the Civil War and the transition from slave to free labor, and finally to the social, political, and economic upheavals of Reconstruction. In this comprehensive biography of the Butlers, David D. Plater explores the remarkable lives of a Louisiana family during one of the most tumultuous periods in American history. Born in Tennessee to a celebrated veteran of the American Revolution, Edward Butler pursued a military career under the mentorship of his guardian, Andrew Jackson, and, during a posting in Washington, D.C., met and married a grand-niece of George Washington, Frances Parke Lewis. In 1831, he resigned his commission and relocated Frances and their young son to Iberville Parish, where the couple began a sugar cane plantation. As their land holdings grew, they amassed more enslaved laborers and improved their social prominence in Louisiana’s antebellum society. A staunch opponent of abolition, Butler voted in favor of Louisiana’s withdrawal from the Union at the state’s Secession Convention. But his actions proved costly when the war cut off agricultural markets and all but destroyed the state’s plantation economy, leaving the Butlers in financial ruin. In 1870, with their plantation and finances in disarray, the Butlers sold Dunboyne and resettled in Pass Christian, Mississippi, where they resided in a rental cottage with the financial support of Edward J. Gay, a wealthy Iberville planter and their daughter-in-law’s father. After Frances died in 1875, Edward Butler moved in with his son’s family in St. Louis, where he remained until his death in 1888. Based on voluminous primary source material, The Butlers of Iberville Parish, Louisiana offers an intimate picture of a wealthy nineteenth-century family and the turmoil they faced as a system based on the enslavement of others unraveled.
Download or read book The Good the Bad the Butlers written by Charles L. Olmsted and published by iUniverse. This book was released on 2015-06-01 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite his challenges as a deaf-mute, Burnell Butler was one of those who dreamed of a better life in Texas. Lured by all the twenty-eighth state offered, Butler, his wife, twelve children, and seven slaves gambled big in 1852, migrating from Mississippi in covered wagons to the unknown prairies of Texas. It was there that the Butlers would begin a new chapter, fueled by their rugged, hard-working spirit. Charles Olmsted, a former award-winning sports writer, relies on extensive research and anecdotes to chronologically capture the fascinating history of the Butler family. Beginning with a cattle drive during the Civil War, Olmsted details how Burnells son, William G. Butler joined in helping build the foundation for the multi-billion dollar beef industry, rode the Chisholm Trail with his family from the 1860s to the 1880s as part of the transformation to cattle cars on railroads, and often settled disputes with gunfights. Included are excerpts from letters, newspapers, and books as well as details from land purchases, proclamations, and real-life accounts. The Good, the Bad, the Butlers shares the true story of a pioneer family as they built a new life in Karnes County, Texas, and attempted to survive all the challenges of living in a dangerous and dusty land.
Download or read book The Emerald Handbook of Luxury Management for Hospitality and Tourism written by Anupama S. Kotur and published by Emerald Group Publishing. This book was released on 2022-01-25 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Emerald Handbook of Luxury Management for Hospitality and Tourism brings together global philosophies, principles and practices in luxury tourism management, exploring the changing paradigms of the upcoming post-pandemic global luxury travel market.
Download or read book Extraordinary Jobs in the Service Sector written by Alecia T. Devantier and published by Infobase Publishing. This book was released on 2006 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wonder who wrangles the animals during a movie shoot? What it takes to be a brewmaster? How that play-by-play announcer got his job? What it is like to be a secret shopper? The new.
Download or read book The Golfing Annual written by and published by . This book was released on 1909 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Are You an Ostrich Or a Llama written by Larry Mogelonsky and published by AuthorHouse. This book was released on 2012-07 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You an Ostrich or a Llama? Written by one of the world's most published authors in the field of hospitality, this book represents a radical departure from traditional texts in the industry. Targeted at hotel management, this book is intended to serve as a platform for discussion on current issues relating to the performance of hotels and resorts. Through a combination of real life examples and an examination of current challenges facing the hotel industry, the book comprises approximately one hundred individual segments each dedicated to a single thought or concept. These stand alone articles are then combined into ten chapters, each dedicated to a specific topic. The book has been written so that hoteliers of any level, from apprentice to seasoned general manager will be able to gain value from the contents. While the bulk of articles deal with marketing aspects, many of the items relate to core operational issues. A theme common throughout is to recognize the importance of guest service as it relates to the industry. For those who are not involved in the hotel industry, but have careers that involve customer service, s the practical hints provided throughout the text, serve as excellent training pointers. So, why the title? Ostriches are classically known as avoiding conflict by putting their head in the sand. While probably not true, the stigma remains, and those who are considered an ostrich, are living in the past. Llamas, on the other hand, are considered utilitarian, hardworking and reliable. This is what you want to strive for. By reading this book, and digesting the contents, the hope is to move from ostrich to llama.
Download or read book Fodor s Florida 2010 written by Fodor's and published by Fodors Travel Publications. This book was released on 2009 with total page 767 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides complete travel information on the cities, small towns, and resorts of Florida with advice on transportation, dining, sightseeing, accommodations, sports, shopping, and other attractions
Download or read book Fodor s 2011 Washington D C written by Fodor's Travel Publications, Inc. (COR) and published by Fodors Travel Publications. This book was released on 2010-09-28 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the monuments and museums and offers information on Washington's history, attractions, parks, and gardens as well as practical tips on accommodations, restaurants, nightlife, and shopping
Download or read book The Butler Speaks written by Charles MacPherson and published by Appetite by Random House. This book was released on 2013-04-23 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Host a dinner party * Make a bed * Set a table * Use the proper fork * Polish silver * Prepare high tea * Present a calling card * Make conversation * Fold a shirt ... all with the charm, ease and sophistication of a butler. Now in its fifth printing, this beautifully illustrated style, etiquette and entertainment guide lays out the essentials of entertaining and household management in a clear, straightforward style. For anyone who rents or owns--be it a small urban condo or a lavish country estate--The Butler Speaks includes everything you need to know to simplify, organize and care for your home. Charles MacPherson offers modern advice on personal style and etiquette--how to receive guests; present your business card; make polite dinner conversation-- and advice on entertaining at home--how to make a cheese plate; hold your cutlery; set a table--all with the flair, charm and unpretentious grace of the butler.
Download or read book The Victoria History of the County of Hertford written by William Page and published by . This book was released on 1908 with total page 698 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library of Congress Subject Headings written by Library of Congress and published by . This book was released on 2012 with total page 1480 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book DK Eyewitness Travel Guide Ireland written by Audrey Ryan and published by Penguin. This book was released on 2012-03-01 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: DK Eyewitness Ireland travel guide will lead you straight to the best attractions this diverse country has to offer. Packed with photographs, illustrations and detailed maps, discover Ireland region by region; from the bustling capital, Dublin, to stunning Killarney National Park. The guide provides all the insider tips every visitor needs from the island's best fishing spots to the best venues for Irish jazz, with comprehensive listings of the best hotels, resorts, restaurants and nightlife in each region for all budgets. You'll find 3D cutaways and floorplans of all the must-see sites plus street-by-street maps of all the fascinating cities and towns of Ireland. DK Eyewitness Ireland explores the country's celtic heritage, historical folklore, castles and churches, focussing on the best scenic routes and Ireland's incredible landscapes. With up-to-date information on getting around by train, car or ferry and all the sights listed town by town, DK Eyewitness Ireland is indispensable. Don't miss a thing on your holiday with the DK Eyewitness Ireland.
Download or read book Ireland written by and published by Penguin. This book was released on 2011 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the architecture, culture, and history of Ireland; explores the highlights of each region of the country; and recommends hotels, restaurants, shops, sights, and scenic routes.
Download or read book Hotel Llama written by Larry Mogelonsky and published by Author House. This book was released on 2014-11-25 with total page 477 pages. Available in PDF, EPUB and Kindle. Book excerpt: Read The Whole Series! Hotel Llama is the third anthology book in Larry Mogelonsky's series following Are You an Ostrich or a Llama? (2012) and Llamas Rule (2013). Together, they give a detailed picture of the present hotel business landscape, outlining how to best navigate new technological issues shaping our industry in addition to the need for a perpetual commitment to exceptional service. All three books draw from Larry's extensive experience in the field as well as the prudence of other senior managers and corporate executives active in the hospitality industry. Offering creative and effective solutions to today's problems, this collection will give you the tools you need to thrive in the modern hotel world. The Llama Digital Educational Program In tandem with the publishing of this book, Larry Mogelonsky has created an online educational program for hoteliers to sharpen their skill sets. Entitled Llama Digital, this interactive web portal allows executives, managers, staff members and hospitality students to access all the articles from the three books in the series. Attached to each article are several complex questions designed to give a more detailed analysis of the issues through the form of written responses so that hoteliers will improve their writing proficiency in addition to honing their managerial skills. To learn more about the Llama Digital educational program and how it can enhance your skillset in the hospitality field, go to www.lmadigital.ca. Why You Need This Book The hotel world is evolving. The proliferation of new mobile technologies, online travel agencies, social media and third-party review websites represent four great disruptors for any hotelier's business. And these are just the tip of the iceberg. Customer behavior is changing too rapidly for traditional hospitality marketing and operations textbooks to keep up. The modern traveler is highly intelligent and incredibly discerning when it comes to hotel purchases. In order to understand this consumer revolution, you must arm yourself with the latest resources. Enter Hotel Llama, the third book in the series written to give hoteliers the best tools in their arsenal to prosper in these changing times. This is not an introductory textbook on the hospitality industry, but rather a compilation of selected topics that highlight both modern success stories as well as the blunders to avoid. This book will strengthen your management skills by explaining many of the sales, marketing, branding, technological and psychological principles at work behind such contemporary facets of hotel operations as proper website design, channel distribution and emerging technology applications in addition to the more traditional aspects like onsite amenities, guestroom features, F&B, housekeeping and the front desk. Above all, it is stressed that the success of a property - even with all that has changed in recent years - nonetheless depends on the relationship a hotel fosters with its guests. This is the hotelier's guidebook that recognizes future developments while celebrating the past.
Download or read book Fodor s Miami Miami Beach written by Fodor's Travel Publications, Inc. and published by Fodors Travel Publications. This book was released on 2007-11 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detailed and timely information on accommodations, restaurants, and local attractions highlight these updated travel guides, which feature all-new covers, a two-color interior design, symbols to indicate budget options, must-see ratings, multi-day itineraries, Smart Travel Tips, helpful bulleted maps, tips on transportation, guidelines for shopping excursions, and other valuable features. Original.
