Download or read book A Tiny History of Service Design written by Daniele Catalanotto and published by . This book was released on 2018-09-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.
Download or read book Technologies of Consumer Labor written by Michael Palm and published by Routledge. This book was released on 2016-11-03 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.
Download or read book The History of the U S Army Medical Service Corps written by Richard V. N. Ginn and published by Defense Department. This book was released on 1997 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Cadet Nurse Corps in Arizona A History of Service written by Elsie M. Szecsy and published by Arcadia Publishing. This book was released on 2016-04-07 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Congress established the U.S. Cadet Nurse Corps during World War II to meet the high demand for medical care. The first federal women's education program, it included a nondiscrimination policy decades before the civil rights movement. The trailblazing cadets and innovative healthcare practices at the five participating teaching hospitals in Arizona left a lasting national legacy. Sage Memorial Hospital was the country's only accredited nursing school for Native Americans. Santa Monica's Hospital and nursing school was the first to integrate west of the Mississippi. The daughter of a Navajo medicine man, U.S. Army Nurse Corps second lieutenant Adele Slivers helped bridge a gap between traditional healing practices and modern medicine. Arizona author Elsie Szecsy details momentous local challenges and achievements from this pivotal era in American medicine.
Download or read book Service Learning written by Bruce W. Speck and published by Greenwood Publishing Group. This book was released on 2004-07-30 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fourteen American academics contribute 11 chapters providing an overview of service-learning issues and a debate format for the theoretical positions on the topic. Coverage includes an historical overview of the issues related to service-learning, justifications and critiques of each of the three theoretical models (philanthropic, civic engagement,
Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”
Download or read book The National Health Service written by Charles Webster and published by Oxford University Press, USA. This book was released on 2002 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The foundation of the National Health Service on 5 July 1948 was a momentous development in the history of the United Kingdom. Issues of health care touch the lives of everyone, and the NHS has come to be regarded as the cornerstone of the welfare state and as a model for state-organisedhealth care systems elsewhere. Yet throughout its history, the Service has existed in an atmosphere of crisis. Charles Webster's political history is an entirely new and original examination of the NHS from its inception through to its management under the first term of the current Labourgovernment, providing the necessary framewrork for assessing its future as we enter the new millennium.
Download or read book The History of the United States Civil Service written by Lorenzo Castellani and published by Routledge. This book was released on 2021-03-10 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: The History of the United States Civil Service: From the Postwar Years to the Twenty-First Century provides a broad, comprehensive overview of the US civil service in the postwar period and examines the reforms and changes throughout that time. The author situates the history of the civil service into a wider context, considering political, social and cultural changes that occurred and have been influential in the history of American government. The book analyzes the development of administrative reorganizations, administrative reforms, personnel policy and political thought on public administration. It also underlines continuity and changes in the structures, organization, and personnel management of the federal civil service, and the evolution of the role of presidential control over federal bureaucracy. Taking an essential, but often neglected organization as its focus, the text offers a rich, historical analysis of an important institution in American politics. This book will be of interest to teachers and students of American political history and the history of government, as well as more specifically, the Presidency, Public Administration, and Administrative Law.
Download or read book Arranging the Meal written by Jean-Louis Flandrin and published by Univ of California Press. This book was released on 2007-10-15 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Arguing against pretentious restaurants, Flandrin argues that such changes in the food service are far from distinct events. Instead he regards it as a historical phenomenon, one that changed in response to socioeconomic and cultural factors.
Download or read book The Voice of the Foreign Service written by Harry Kopp and published by Fs Books. This book was released on 2024-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The U.S. Foreign Service and the American Foreign Service Association were born together in 1924. In this second edition, released on their centennial, author Harry Kopp chronicles the evolution of the Foreign Service and the events and personalities that shaped AFSA into what it is today. Published by Foreign Service Books, The Voice of the Foreign Service combines an institutional history of America's diplomatic service from its earliest days to the present, with the twinned story of the American Foreign Service Association and its transformation from a benevolent society to an independent professional organization and exclusive employee representative of all members of the Foreign Service.
Download or read book Forging the Star written by David S. Turk and published by University of North Texas Press. This book was released on 2016-08-15 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do diverse events such as the integration of the University of Mississippi, the federal trials of Teamsters President Jimmy Hoffa, the confrontation at Ruby Ridge, and the aftermath of Hurricane Katrina have in common? The U.S. Marshals were instrumental in all of them. Whether pursuing dangerous felons in each of the 94 judicial districts or extraditing them from other countries; protecting federal judges, prosecutors, and witnesses from threats; transporting and maintaining prisoners and detainees; or administering the sale of assets obtained from criminal activity, the U.S. Marshals Service has adapted and overcome a mountain of barriers since their founding (on September 24, 1789) as the oldest federal law enforcement organization. In Forging the Star, historian David S. Turk lifts the fog around the agency’s complex modern period. From the inside, he allows a look within the storied organization. The research and writing of this singular account took over a decade, drawn from fresh primary source material with interviews from active or retired management, deputy U.S. marshals who witnessed major events, and the administrative personnel who supported them. Forging the Star is a comprehensive official history that will answer many questions about this legendary agency.
Download or read book The Medal of Honor written by The Editors of Boston Publishing Company and published by Zenith Press. This book was released on 2014-10 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive history of America's highest award for military valor. The Medal of Honor chronicles the creation, evolution, and awarding of the Medal, from the battlefields of the Civil War to the jungles of Vietnam, through a wealth of illustrations and hundreds of authoritative, action-filled accounts of heroism in America's conflicts. This wonderfully detailed and beautifully designed history book puts the Medal and its recipients into the context of their times, with brief and accessible introductions explaining each war and conflict for which the Medal was awarded. It also includes photo essays, intriguing stories of the Medal's sometimes quirky personalities, effects on surviving recipients, and the Medal's preeminent place in the American story. Whether you're an avid reader on the history of the Medal of Honor or simply intrigued by its place in our history, you're certain to want to flip through the pages of The Medal of Honor again and again.
Download or read book The Forest Service History Line written by and published by . This book was released on 1983 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Federal Civil Service history Organization and Activities written by United States Civil Service Commission. Library and published by . This book was released on 1977 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book National Park Service Administrative History written by and published by . This book was released on 1991 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A History of Twentieth century Russia written by Robert Service and published by . This book was released on 1998 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: Russia has had an extraordinary history in the twentieth century. As the first Communist society, the USSR was both an admired model and an object of fear and hatred to the rest of the world. How are we to make sense of this history? A History of Twentieth-Century Russia treats the years from 1917 to 1991 as a single period and analyzes the peculiar mixture of political, economic, and social ingredients that made up the Soviet formula. Under a succession of leaders from Lenin to Gorbachev, various methods were used to conserve and strengthen this compound. At times the emphasis was upon shaking up the ingredients, at others upon stabilization. All this occurred against a background of dictatorship, civil war, forcible industrialization, terror, world war, and the postwar arms race. Communist ideas and practices never fully pervaded the society of the USSR. Yet an impact was made and, as this book expertly documents, Russia since 1991 has encountered difficulties in completely eradicating the legacy of Communism. A History of Twentieth-Century Russia is the first work to use the mass of material that has become available in the documentary collections, memoirs, and archives over the past decade. It is an extraordinarily lucid, masterful account of the most complex and turbulent period in Russia's long history.
Download or read book The Official History of the British Civil Service written by Rodney Lowe and published by Routledge. This book was released on 2011-01-25 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: This first volume of the Official History of the UK Civil Service covers its evolution from the Northcote-Trevelyan Report of 1854 to the first years of Mrs Thatcher’s government in 1981. Despite current concerns with good governance and policy delivery, little serious attention has been paid to the institution vital to both: the Civil Service. This Official History is designed to remedy this by placing present problems in historical context and by providing a helpful structure in which others, and particularly former officials, may contribute to the debate. Starting with the seminal 1854 Northcote-Trevelyan Report, it covers the ‘lost opportunity’ of the 1940s when the Service failed to adapt the needs of ‘big government’ as advocated by Beveridge and Keynes. It then examines, in greater detail, the belated attempts at modernisation in the 1960s, the Service’s vilification in the 1970s and the final destruction of the ‘old order’ during the first years of Mrs Thatcher’s government. Particular light is shed on the origins of such current concerns as the role of special advisers the need for a Prime Minister’s Department the evolution of Parliamentary Select Committees to resolve the potential tension between bureaucracy and Parliamentary democracy. This Official History is based on extensive research into both recently released and unreleased papers as well as interviews with leading participants. It has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality of democratic government. This book will be of great interest to all students of British history, British government and politics, and of public administration in general.
