Download or read book Help Desk Practitioner s Handbook written by Barbara Czegel and published by John Wiley & Sons. This book was released on 2015-05-21 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/
Download or read book Help Desk Practitioner s Handbook written by Barbara Czegel and published by . This book was released on 1998-12-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The author, who is president of a firm that provides Help Desk training and seminars across Canada, provides a bible for Help desk analysts and staff members--either new or seasoned professionals--in their daily job requirements.
Download or read book The Practitioner s Handbook of Project Performance written by Mark Phillips and published by Routledge. This book was released on 2019-11-11 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practitioners operate in a necessary reality. We work in a space where project performance is above theory or methodology. In the best environments, delivery and an affirmative culture are what matter most. In the worst, it is politics and survival. In any environment we are challenged to adopt best practices and adapt our style to the environment in which the project is occurring. This is a book about those best practices and practitioner experiences. It is a must have reference and guide book for project managers, general managers, business leaders and project management researchers. This book is the result of the hard work and dedication of more than 35 authors from more than 15 countries across four continents. It brings a diversity of experience, professional and personal. It includes practitioners, leading academics, renowned theorists and many who straddle those roles. The chapters cover experiences in software, large scale infrastructure projects, finance and health care, to name a few. The chapters themselves take many forms. Check out the table of contents to get a deeper sense of the topics included. All provide real-world guidance on delivering high performing projects and show you how to build, lead and manage high performing teams. The Practitioners Handbook of Project Performance is complete in itself. It can also be an enticing start to an ongoing dialogue with the authors and a pleasurable path to get deeper into the subject of project performance. Find your favorite place to begin learning from these chapters, to begin taking notes and taking away nuggets to use in your everyday. But don’t stop there. Contact information and further resources for this diverse team of experts authors are found throughout. The Practitioners Handbook is a modern guide to the leading edge of project performance management and a path to the future of project delivery.
Download or read book A Practitioner s Handbook for Real Time Analysis written by Mark Klein and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practitioner's Handbook for Real-Time Analysis: Guide to Rate Monotonic Analysis for Real-Time Systems contains an invaluable collection of quantitative methods that enable real-time system developers to understand, analyze, and predict the timing behavior of many real-time systems. The methods are practical and theoretically sound, and can be used to assess design tradeoffs and to troubleshoot system timing behavior. This collection of methods is called rate monotonic analysis (RMA). The Handbook includes a framework for describing and categorizing the timing aspects of real-time systems, step-by-step techniques for performing timing analysis, numerous examples of real-time situations to which the techniques can be applied, and two case studies. A Practitioner's Handbook for Real-Time Analysis: Guide to Rate Monotonic Analysis for Real-Time Systems has been created to serve as a definitive source of information and a guide for developers as they analyze and design real-time systems using RMA. The Handbook is an excellent reference, and may be used as the text for advanced courses on the subject.
Download or read book Self Help and Support Groups written by Linda Farris Kurtz and published by SAGE. This book was released on 1997-02-04 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.
Download or read book The Development Practitioners Handbook written by Allan Kaplan and published by Pluto Press. This book was released on 1996-06-20 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: A critical account of the politics of aid-giving.
Download or read book The Lean Practitioner s Handbooks written by Mark Eaton and published by Kogan Page Publishers. This book was released on 2013-02-03 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lean Practitioner's Handbook bridges the gap between the tools and concepts of Lean and the practical use of the tools. It offers a practical, easily accessible resource for anyone preparing for, implementing or evaluating lean activities covering key areas such as: aspects of a Lean Programme; scoping a programme; value stream mapping; 2P and 3P events; Rapid Improvement Events; managing for daily improvement; engaging the team; spotting problems and communicating progress. In addition, it offers a quick snapshot summary of the key tool and concepts of Lean plus easily applicable templates. Online supporting resources for this book include instructor's manuals on communications, events and standard work, templates for problem-solving and tables such as event summaries
Download or read book The Practitioner s Handbook of Team Coaching written by David Clutterbuck and published by Routledge. This book was released on 2019-04-29 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world’s challenges are becoming more and more complex and adapting to those challenges will increasingly come from teams of people innovating together. The Practitioner’s Handbook of Team Coaching provides a dedicated and systematic guide to some of the most fundamental issues concerning the practice of team coaching. It seeks to enhance practice through illustrating and exploring an array of contextual issues and complexities entrenched in it. The aim of the volume is to provide a comprehensive overview of the field and, furthermore, to enhance the understanding and practice of team coaching. To do so, the editorial team presents, synthesizes and integrates relevant theories, research and practices that comprise and undergird team coaching. This book is, therefore, an invaluable specialist tool for team coaches of all levels; from novice to seasoned practitioners. With team coaching assuming an even more prominent place in institutional and organizational contexts nowadays, the book is bound to become an indispensable resource for any coaching training course, as well as a continuing professional development tool. This book is essential reading for anyone with an interest in coaching, in both practice and educational settings. It will be of use not only for professional coaches, but also for leaders, managers, HR professionals, learners and educators, in the business, public, independent and voluntary sectors.
Download or read book The Emergency Practitioner s Handbook written by Mary Dawood and published by CRC Press. This book was released on 2021-07-28 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of urgent care centres within emergency departments and the proliferation of minor injury units and walk in centres in recent years has led to a parallel rise in Emergency Practitioners (EPs) whose professional backgrounds range between nursing, physiotherapy and paramedical sciences with nurses being the predominant group. These hybrid groups of clinicians combine nursing and medical knowledge to deliver timely effective care to patients presenting with a wide range of injuries and illness. This handbook is an ideal companion and aide memoire for daily practice, and an essential tool for EPs - enabling them to assess, diagnose, treat and discharge or refer the patient effectively. Written by emergency nurse practitioners who understand the thought processes and complexities of clinical decision making, this guide offers straightforward practical advice, particularly for those in isolated nurse led units or those working in a pressurised environment of the emergency department. General Practitioners and foundation year 2 doctors also increasingly work in emergency/urgent care settings and will find this guide invaluable for current, easy to access information.
Download or read book The Help Desk Handbook written by Ron Muns and published by . This book was released on 1993 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Course Technology. This book was released on 2004-11 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by Wiley. This book was released on 1998 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Download or read book Project Management Methodology written by Ralph L. Kliem and published by CRC Press. This book was released on 1997-03-13 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work introduces Practical Project Management Methodology (P2M2), an international joint venture developed by three experienced project managers the provide useful steps applicable throughout the life cycle of a variety of projects. It covers areas from leading, defining and planning to organizing, controlling and closing. The two disks include
Download or read book Handbook for Sustainable Tourism Practitioners written by Anna Spenceley and published by Edward Elgar Publishing. This book was released on 2021-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering how-to tools and step-by-step guidance, this practical Handbook combines academic insight with extensive professional experience to outline best practice in undertaking environmental, socio-cultural and economic assessments that establish the feasibility of new tourism ventures and ascertains their impact over time.
Download or read book Practitioner s Handbook for User Interface Design and Development written by Robert J. Torres and published by Prentice Hall. This book was released on 2002 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using extensive practical examples, the Practitioner's Handbook for User Interface Design and Development illuminates today's best practices for user interface design, usability, and user-centered development. Robert J. Torres introduces user interfaces from three points of view: the user, the developer, and the system. Next, he introduces a complete user-centered UI development process, beginning at the highest level and then drilling down to each phase of the lifecycle. For every stage, Torres offers clear principles, specific guidelines, and practical heuristics for self-assessment.
Download or read book Essential for Living written by Patrick McGreevy and published by . This book was released on 2014-09-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practitioner s Handbook on International Arbitration and Mediation Third Edition written by Richard Chernick and published by Juris Publishing, Inc.. This book was released on 2012-04-01 with total page 1198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practitioner's Handbook on International Arbitration and Mediation, 3rd Edition is a unique work with each chapter written by a well-known practitioner and expert in the field. It covers each step of the international arbitration and mediation process and offers separate chapters that summarize the laws of leading arbitral venues. This Handbook is intended to make the reader into a better practitioner or arbitrator/mediator. Moreover, each chapter has been written to provide practical advice and guidance. Unlike many works with multiple authors, this work is not simply a collection of essays on a general subject. This book is a unified work with cross references among the chapters and a consistent format throughout. The Practitioner's Handbook is divided into three parts. Part One describes in detail each step of the international arbitration process and offers tips. Part Two deals with each step and facet of an international mediation. Each of these chapters is filled with Practitioners’ Expert Commentary. Part Three summarizes the laws of leading arbitral jurisdictions, like Hong Kong, England, Switzerland, and France. These chapters give you detailed guidance on the laws governing international arbitration in that particular jurisdiction. As a result, the chapters in Part Three are a bit more technical as the authors realized that the reader would need citations to and commentary on the local arbitration statutes and rules. The CD ROM that accompanies this Work contains relevant original source material that is germane to the text. A review of the table of contents of the material contained on the CD ROM will acquaint you with the range of material covered.
