Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.
Download or read book Healthcare in Uganda Service Quality and Patient Satisfaction in Hospitals written by and published by GRIN Verlag. This book was released on 2020-10-06 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2020 in the subject Health - Health system, Uganda Christian University, course: BBA, language: English, abstract: This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts. Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others. Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed. We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda’s ailing health care system, remains a key question yet to be answered.
Download or read book Oman a primary health care case study in the context of the COVID 19 pandemic written by Said AL LAMKI and published by World Health Organization. This book was released on 2024-02-28 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This case study examines country-level primary health care (PHC) systems in Oman in the context of the COVID-19 pandemic between January 2020 and August 2022. The case study is part of a collection of case studies providing critical insights into key PHC strengths, challenges and lessons learned using the Astana PHC framework, which considers integrated health services, multisectoral policy and action, and people and communities. Led by in-country research teams, the case studies update and extend the Primary Health Care Systems (PRIMASYS) case studies commissioned by the Alliance in 2015.
Download or read book Satisfaction with Nursing Care Quality of Post operative Home visiting Program at Palestinian Medical Relief Society written by Ahmad Alraee and published by GRIN Verlag. This book was released on 2019-11-20 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Medicine - Hospital Environment, Clinical Medicine, grade: 81.2%, Islamic University of Gaza, language: English, abstract: The aim of the study was to assess the level of satisfaction with nursing care provided through post-operative home-visits program launched by Palestinian Medical Relief Society during Great March of Return. Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land. The researcher used descriptive, analytical, cross-sectional design. The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah. The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data. A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960. The study highlights the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.
Download or read book Quality of Healthcare in the Aftermath of the COVID 19 Pandemic written by Moumtzoglou, Anastasius and published by IGI Global. This book was released on 2021-12-10 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic has put massive stress on healthcare professionals’ formal training, their creed to do no harm, and the patient safety movement. COVID-19 affects all aspects of daily life and healthcare’s organizational culture and values. Healthcare institutions experience absenteeism, change in commerce patterns, and interrupted supply/delivery in this context. It has also revealed the extensive amounts of data needed for population health management, as well as the opportunities afforded by mainstreaming telehealth and virtual care capabilities, thus making the implementation of health IT essential in the post-pandemic era. Quality of Healthcare in the Aftermath of the COVID-19 Pandemic clarifies how healthcare professionals might provide their services differently than treating a patient through its vicinity with multiple providers. It examines the notion that healthcare education requires a pack of healthcare workers from varied educational backgrounds and training levels for the nuances of a disease. Covering topics such as blockchain technology, power density analysis, and supply chain, this book is a valuable resource for undergraduate and extended degree program students, graduate students of healthcare quality and health services management, healthcare managers, health professionals, researchers, professors, and academicians.
Download or read book Patient Satisfaction in Health Service Providers in Barisal Bangladesh written by Sabit Hossain and published by GRIN Verlag. This book was released on 2020-01-14 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (undergraduate) from the year 2019 in the subject Health - Health system, grade: 1, , course: Research Project, language: English, abstract: A person seeks medical help in the most vulnerable state in his or her life. The purpose of this research is to examine the services of the health care institutions along with the patient's satisfaction level and the shortcomings of our health care service providers. The respondent of this research were carefully selected in terms of different ages and different occupations; just discharged from the medical facilities. The respondents collected from the top five most popular health service institutions in Barisal city. The research includes the indicators of patients' dissatisfaction and how to improve the medical facilities in this area.
Download or read book Service Quality for Facilities Management in Hospitals written by Low Sui Pheng and published by Springer. This book was released on 2018-05-30 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Download or read book The Customer Satisfaction for the Medical Healthcare Facilities A Case Study of Quality healthcare facilities in Rajasthan written by Meeta Nihalani and published by GRIN Verlag. This book was released on 2012-01-23 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research paper from the year 2012 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, Jai Narain Vyas University Jodhpur, language: English, abstract: Life is a precious gift of God. It has to be handled with care and faith. The medical and healthcare facilities are essential for any society to give the quality of life to people. The citizens of any country and state can be happy it the healthcare facilities are well developed and advanced. The proper facilities of medicines and hospitals, trained nurses and doctor impact the service fabric of the healthcare facilities of the state. The medical and healthcare facilities need the investment and the promotion from the government to manage the huge population who is poor and cannot afford these facilities. The basic aim of the paper is to build the strategic framework for enhancing the quality of healthcare facilities in the state to enhance the patient and customer satisfaction.
Download or read book The Patient Satisfaction Questionnaire Short form PSQ 18 written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.
Download or read book COVID 19 written by Kavita Batra and published by Mdpi AG. This book was released on 2022-01-14 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This compendium describes the impact of COVID-19 pandemic on all aspects of people lives. Data presented in this collection will be useful to understand the disruption in healthcare, learning, and socio-economic aspects amidst the pandemic. The sooner we begin to understand the impact, the better placed we will be to address the unmet needs of vulnerable population groups..
Download or read book The Role of Patient Satisfaction Surveys in a National Approach to Hospital Quality Management written by Mary Draper and published by . This book was released on 1995 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 2021 Global food policy report Transforming food systems after COVID 19 Synopsis written by International Food Policy Research Institute (IFPRI) and published by Intl Food Policy Res Inst. This book was released on 2021-04-13 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: The coronavirus pandemic has upended local, national, and global food systems, and put the Sustainable Development Goals further out of reach. But lessons from the world’s response to the pandemic can help address future shocks and contribute to food system change. In the 2021 Global Food Policy Report, IFPRI researchers and other food policy experts explore the impacts of the pandemic and government policy responses, particularly for the poor and disadvantaged, and consider what this means for transforming our food systems to be healthy, resilient, efficient, sustainable, and inclusive. Chapters in the report look at balancing health and economic policies, promoting healthy diets and nutrition, strengthening social protection policies and inclusion, integrating natural resource protection into food sector policies, and enhancing the contribution of the private sector. Regional sections look at the diverse experiences around the world, and a special section on finance looks at innovative ways of funding food system transformation. Critical questions addressed include: - Who felt the greatest impact from falling incomes and food system disruptions caused by the pandemic? - How can countries find an effective balance among health, economic, and social policies in the face of crisis? - How did lockdowns affect diet quality and quantity in rural and urban areas? - Do national social protection systems such as cash transfers have the capacity to protect poor and vulnerable groups in a global crisis? - Can better integration of agricultural and ecosystem polices help prevent the next pandemic? - How did companies accelerate ongoing trends in digitalization and integration to keep food supply chains moving? - What different challenges did the pandemic spark in Asia, Africa, and Latin America and how did these regions respond?
Download or read book Bangladesh Health System Review written by WHO Regional Office for the Western Pacific and published by Health Systems in Transition. This book was released on 2015-09-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health Systems in Transition (HiT) profiles are country-based reports that provide a detailed description of a health system and of reform and policy initiatives in progress or under development in a specific country. Each profile is produced by country experts in collaboration with an international editor. In order to facilitate comparisons between countries, the profiles are based on a common template used by the Asia Pacific and European Observatories on Health Systems and Policies. The template provides detailed guidelines and specific questions, definitions and examples needed to compile a profile.
Download or read book Total E mail Marketing written by Dave Chaffey and published by Routledge. This book was released on 2007 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive and with a strong practical focus, this volume presents a complete guide to maximising the range and impact of e-mail marketing techniques. It analyses where e-mail marketing works and where it shouldn't be used, and includes guidance on the treatment of inbound and outbound e-mail.
Download or read book Managing Quality written by David A. Garvin and published by Simon and Schuster. This book was released on 1988 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case study research conducted in 1981 in nine US companies and seven Japanese companies.
Download or read book Promoting Access to Medical Technologies and Innovation Intersections between Public Health Intellectual Property and Trade written by World Intellectual Property Organization and published by WIPO. This book was released on 2013 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study has emerged from an ongoing program of trilateral cooperation between WHO, WTO and WIPO. It responds to an increasing demand, particularly in developing countries, for strengthened capacity for informed policy-making in areas of intersection between health, trade and IP, focusing on access to and innovation of medicines and other medical technologies.
Download or read book Digital Leadership written by Mario Franco and published by BoD – Books on Demand. This book was released on 2020-04-01 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital leadership has been seen as a phenomenon allowing competitive advantages for organizations, but some studies do not include the risks, benefits, and challenges of this type of leadership. Consequently, the objective of this book is to fill this gap by combining several studies from different perspectives. The various chapters presented here follow several approaches and applications that researchers explore in different contexts. This book intends therefore to add to the body of knowledge in leadership and digital areas. On the other hand, this work shows how digital leadership can stimulate organizational development in various countries and regions worldwide.
