Download or read book Health Complaints Toolkit written by and published by . This book was released on 2000 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Download or read book Clinician s Toolkit for Children s Behavioral Health written by Michele Knox and published by Academic Press. This book was released on 2020-01-06 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinician's Toolkit for Children’s Behavioral Health provides a wealth of clinical tools, best practices, and research-based recommendations on the behavioral health of children. Based on the current perspectives on behaviorism, social-cognitive theory and attachment theory, the book reviews the evidence-base on developmentally appropriate methods to promote and reinforce positive, prosocial behaviors in children. Each chapter covers the most recent evidence base on normal and atypical development treatment parameters, best practices, and how to most effectively address issues with families, providing guidance on verbal or physical aggression, punishment spirals, and other ineffective or potentially harmful methods. Evidence-based best practices are outlined for addressing bedtime problems, toilet training, bullying behavior and victimization, the relationship between somatic complaints, anxiety, and school refusal, problematic use of screen media, and more. Provides a wealth of clinical guidance on treating behavioral problems in children Addresses toilet training, bullying, aggressive behavior, sexual behavior, and more Outlines how to deliver parent-focused education and interventions Reviews best practices in interviewing about, and reporting on, child maltreatment Looks at teaching methods, learning settings and children’s academic/social outcomes
Download or read book Conciliation in Healthcare written by Anne Ward Platt and published by CRC Press. This book was released on 2018-04-19 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.
Download or read book Toolkit on complaints management written by Richard Barnes and published by . This book was released on 2012 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints Management Handbook for Health Care Services written by Amanda Cornwall and published by . This book was released on 2004 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Policy Toolkit written by OECD and published by OECD Publishing. This book was released on 2010-07-09 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.
Download or read book Educate Train Transform Toolkit On Medical And Health Professions Education written by Dujeepa D Samarasekera and published by World Scientific. This book was released on 2021-04-21 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook contextualises medical and health professions education concepts using contemporary best evidence available with the relevant theoretical underpinnings.Each section is developed by internationally renowned experts in their respective fields. All chapters are succinct and concise, providing answers to everyday issues and challenges using practical solutions. Through its unique structure, this handbook facilitates learning by raising and providing solutions to the questions 'What', 'Why' and 'How'. It emphasises lifelong learning and future directions in medical and health professions education — highlighting trends, issues, priorities and strategies (TIPS).
Download or read book Complaints Management Handbook for Health Care Services written by and published by . This book was released on 2005 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Download or read book Improving Diagnosis in Health Care written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2015-12-29 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting the right diagnosis is a key aspect of health care - it provides an explanation of a patient's health problem and informs subsequent health care decisions. The diagnostic process is a complex, collaborative activity that involves clinical reasoning and information gathering to determine a patient's health problem. According to Improving Diagnosis in Health Care, diagnostic errors-inaccurate or delayed diagnoses-persist throughout all settings of care and continue to harm an unacceptable number of patients. It is likely that most people will experience at least one diagnostic error in their lifetime, sometimes with devastating consequences. Diagnostic errors may cause harm to patients by preventing or delaying appropriate treatment, providing unnecessary or harmful treatment, or resulting in psychological or financial repercussions. The committee concluded that improving the diagnostic process is not only possible, but also represents a moral, professional, and public health imperative. Improving Diagnosis in Health Care, a continuation of the landmark Institute of Medicine reports To Err Is Human (2000) and Crossing the Quality Chasm (2001), finds that diagnosis-and, in particular, the occurrence of diagnostic errorsâ€"has been largely unappreciated in efforts to improve the quality and safety of health care. Without a dedicated focus on improving diagnosis, diagnostic errors will likely worsen as the delivery of health care and the diagnostic process continue to increase in complexity. Just as the diagnostic process is a collaborative activity, improving diagnosis will require collaboration and a widespread commitment to change among health care professionals, health care organizations, patients and their families, researchers, and policy makers. The recommendations of Improving Diagnosis in Health Care contribute to the growing momentum for change in this crucial area of health care quality and safety.
Download or read book Foundations of Health and Social Care written by Robert Adams and published by Bloomsbury Publishing. This book was released on 2007-07-20 with total page 565 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written specifically for students and practitioners in health and social care taking foundation degrees or further professional qualifications, this textbook offers a wealth of material on contexts, knowledge bases, skills and practices, as well as dealing with work carried out by those involved in treatment, therapy, advocacy and management. Written in very accessible style, this very comprehensive book is set to become a core text for all Foundation Degree students within the health and social care field, and a very valuable resource for tutors and practitioners in the field.
Download or read book Nursing Care written by Barbara Smith and published by Routledge. This book was released on 2018-10-08 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Go ‘back to basics’ with this concise, clear text on the essentials of nursing care. Comprehensively covers all aspects of essential care Puts care into context and relates it to current UK Government policy and targets Shows how to apply theory in practice using diagrams and case studies Uses a ‘reflective’ theme throughout, in line with current teaching practice Explains Clinical Skills in the context of care Includes a companion website (www.pearsoned.co.uk/field) to support learning The book is designed to help the student develop a proactive approach to the assessment, planning, implementation and evaluation of the care that they give. The invaluable advice can be applied to all branches of nursing and to all environments where patients are nursed, whether in hospital, at home or care homes. Essential reading for nursing students, qualified nurses and all health and social care workers
Download or read book Co occurring Conditions Toolkit written by and published by . This book was released on 2010 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The purpose of this guide is to help the primary care provider in the CONUS setting initiate appropriate symptom management when multiple diagnoses may be present, either resulting in resolution of symptoms or while awaiting specialty appointments. This guide does not replace clinical judgment or specialty consultation."--P. 9.
Download or read book The Primary Care Toolkit written by Larry James and published by Springer Science & Business Media. This book was released on 2008-12-16 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrated care is receiving a lot of attention from clinicians, administrators, policy makers, and researchers. Given the current healthcare crises in the United States, where costs, quality, and access to care are of particular concern, many are looking for new and better ways of delivering behavioral health services. Integrating behavioral health into primary care medical settings has been shown to: (1) produce healthier patients; (2) produce medical savings; (3) produce higher patient satisfaction; (4) leverage the primary care physician’s time so that they can be more productive; and (5) increase physician satisfaction. For these reasons this is an emerging paradigm with a lot of interest and momentum. For example, the President’s New Freedom Commission on Mental Health has recently endorsed redesigning the mental health system so that much of this is integrated into primary care medicine.
Download or read book Real Life Responses to Patients 101 Most Common Complaints about Health Care written by Susan Keane Baker and published by Fire Starter Publishing. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.
Download or read book The Healthcare Financial Management and Budgeting Toolkit written by David I. Samuels and published by Irwin Professional Publishing. This book was released on 1998 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:
