Download or read book Computer Science And Technology Proceedings Of The International Conference Cst2016 written by Ning Cai and published by World Scientific. This book was released on 2016-11-28 with total page 1286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings consists of selected papers presented at the International Conference on Computer Science and Technology (CST2016), which was successfully held in Shenzhen, China during January 8-10, 2016.CST2016 covered a wide range of fundamental studies, technical innovations and industrial applications in 7 areas, namely Computer Systems, Computer Network, Security, Databases and Information Systems, Artificial Intelligence and Multimedia, Theory and Software Engineering and Computer Applications.CST 2016 aims to provide a forum for researchers, engineers, and students in the area of computer science and technology. It features unique mixed various topics in computer science and technology including big data, system architecture, hardware and applications. CST 2016 attracted more than 300 submissions. Among them, only 142 papers were accepted in to the conference after a stringent peer review process.

Download or read book Professional Microsoft SQL Server 2016 Reporting Services and Mobile Reports written by Paul Turley and published by John Wiley & Sons. This book was released on 2017-02-06 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimize reporting and BI with Microsoft SQL Server 2016 Professional Microsoft SQL Server 2016 Reporting Services and Mobile Reports provides a comprehensive lesson in business intelligence (BI), operational reporting and Reporting Services architecture using a clear, concise tutorial approach. You'll learn effective report solution design based upon many years of experience with successful report solutions. Improve your own reports with advanced, best-practice design, usability, query design, and filtering techniques. Expert guidance provides insight into common report types and explains where each could be made more efficient, while providing step-by step instruction on Microsoft SQL Server 2016. All changes to the 2016 release are covered in detail, including improvements to the Visual Studio Report Designer (SQL Server Data Tools) and Report Builder, Mobile Dashboard Designer, the new Report Portal Interface, HTML-5 Rendering, Power BI integration, Custom Parameters Pane, and more. The Microsoft SQL Server 2016 release will include significant changes. New functionality, new capabilities, re-tooled processes, and changing support require a considerable update to existing knowledge. Whether you're starting from scratch or simply upgrading, this book is an essential guide to report design and business intelligence solutions. Understand BI fundamentals and Reporting Services architecture Learn the ingredients to a successful report design Get up to speed on Microsoft SQL Server 2016 Grasp the purpose behind common designs to optimize your reporting Microsoft SQL Server Reporting Services makes reporting faster, easier, and more powerful than ever in web, desktop and portal solutions. Compatibility with an extensive variety of data sources makes it a go-to solution for organizations across the globe. The 2016 release brings some of the biggest changes in years, and the full depth and breadth of these changes can create a serious snag in your workflow. For a clear tutorial geared toward the working professional, Professional Microsoft SQL Server 2016 Reporting Services and Mobile Reports is the ideal guide for getting up to speed and producing successful reports.

Download or read book Student Engagement and Participation Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-06-19 with total page 1626 pages. Available in PDF, EPUB and Kindle. Book excerpt: The delivery of quality education to students relies heavily on the actions of an institution’s administrative staff. Effective teaching strategies allow for the continued progress of modern educational initiatives. Student Engagement and Participation: Concepts, Methodologies, Tools, and Applications provides comprehensive research perspectives on the multi-faceted issues of student engagement and involvement within the education sector. Including innovative studies on learning environments, self-regulation, and classroom management, this multi-volume book is an ideal source for educators, professionals, school administrators, researchers, and practitioners in the field of education.

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Download or read book Handbook of Research on Transformative Digital Content and Learning Technologies written by Keengwe, Jared and published by IGI Global. This book was released on 2016-12-21 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology is constantly evolving and can now aid society with the quest for knowledge in education systems. It is important to integrate the most recent technological advances into curriculums and classrooms, so the learning process can evolve just as technology has done. The Handbook of Research on Transformative Digital Content and Learning Technologies provides fresh insight into the most recent advancements and issues regarding educational technologies in contemporary classroom environments. Featuring detailed coverage on a variety of topics, such as mobile technology integration, ICT literacy integration, digital wellness, online group counseling, and distance learning, this publication will appeal to researchers and practitioners who are interested in discovering more about technological integration in education.

Download or read book ICEL2016 Proceedings of the 11th International Conference on e Learning written by Prof. Dr. Rozhan M. Idrus and Dr Nurkhamimi Zainuddin and published by Academic Conferences and publishing limited. This book was released on 2016 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Download or read book PCs For Dummies written by Dan Gookin and published by John Wiley & Sons. This book was released on 2013-02-05 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-time bestselling PC reference, fully updated for the newest technologies! Previous editions of this fun and friendly PC guide have sold more than three million copies, making it the bestselling PC reference in the world. Dan Gookin, the author whose straightforward and entertaining style is the foundation of the For Dummies series, gives you the same easy-to-follow guidance in this edition, fully updated for Windows 8, using the cloud, and all the newest PC bells and whistles. It's perfect for the absolute beginner as well as for anyone switching to the latest hardware and software. Updated with information on all the latest upgrades, this edition of a worldwide bestseller covers all the essentials of using a PC, and presents them in a fun, non-intimidating style Popular technology author Dan Gookin starts at the beginning with all the basics that other books assume everyone knows Covers setting up your PC, exploring the Windows 8 interface, using network hardware and software, getting online and browsing with the newest version of Internet Explorer, setting up an e-mail account, connecting to the cloud, and using cloud-based services Shows you how to install and upgrade programs and manage files and folders Explores working with digital photos, downloading music, watching movies, and participating in social media PCs For Dummies, 12th Edition is the jargon-free, easy-to-use guide to everything you need to know about your PC.

Download or read book OECD SME and Entrepreneurship Outlook 2019 written by OECD and published by OECD Publishing. This book was released on 2019-05-20 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new OECD SME and Entrepreneurship Outlook presents the latest trends in performance of small and medium-sized enterprises (SMEs) and provides a comprehensive overview of business conditions and policy frameworks for SMEs and entrepreneurs. This year’s edition provides comparative evidence on business dynamism, productivity growth, wage gaps and export trends by firm size across OECD countries and emerging economies.

Download or read book Computer Security written by William Stallings and published by Pearson Higher Ed. This book was released on 2012-02-28 with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Computer Security: Principles and Practice, 2e, is ideal for courses in Computer/Network Security. In recent years, the need for education in computer security and related topics has grown dramatically – and is essential for anyone studying Computer Science or Computer Engineering. This is the only text available to provide integrated, comprehensive, up-to-date coverage of the broad range of topics in this subject. In addition to an extensive pedagogical program, the book provides unparalleled support for both research and modeling projects, giving students a broader perspective. The Text and Academic Authors Association named Computer Security: Principles and Practice, 1e, the winner of the Textbook Excellence Award for the best Computer Science textbook of 2008.

Download or read book IT Problem Management written by Gary S. Walker and published by Prentice Hall Professional. This book was released on 2001 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface In the past three decades, businesses have made staggering investments in technology to increase their productivity and efficiency. The technological infrastructure of these companies has become increasingly sophisticated and complex. Most companies today are extremely dependent on their technological infrastructure. Operating without it is like trying to run a business without a telephone or electricity. Businesses depend on their technology at least as much as, perhaps more than, any other utility. However, unlike the telephone and electric industries, technology has not had the benefit of 100 + years to mature under the control of a handful of companies. Thousands of companies contribute to technology, each doing whatever they think will sell the best. Extreme and rapid innovation is the rule, not the exception. Change is the rule, not the exception. The resulting complexity has posed a new challenge for companies: how to realize the potential and anticipated benefits of the investments in an environment of constant change. Businesses are so reliant on technology that they need it to operate as reliably, consistently, and universally as the telephone and electricity. We are a long way from achieving that level of service. Businesses face rising costs because of constant failures that result in lost productivity. It is very difficult and expensive to find the resources with the expertise to manage and repair their infrastructures. It is extremely difficult and expensive to keep those resources trained to manage a constantly evolving environment. But guess what. There is no choice but to invest in technology, because it has to be done. Business cannot stop investing in technology or they will be crushed by the competition. So what have they done? They have standardized to limit the diversity, the expertise required, and the problems associated with diversity. They have striven to make the infrastructure as reliable as the telephone and to keep employees productive. And they have created a team that has the skills, the facilities, and the charter to fix existing problems and reduce future problems. That team is the service center, and this book shares how the best of those teams are doing just that. Technology impacts more than just a business's internal operations. What about the company's customers? They often need support, as well. More companies are realizing the value of providing quality service to its customers. Some studies have indicated that keeping a customer costs one-tenth the price of getting a new one, while the return business from satisfied customers count for substantially more than one-tenth of a company's revenue. It makes good economic sense to spend money on keeping existing clients satisfied. For many companies, that means providing customers with quality support for the products and services they purchase. So who in the company provides that service? You guessed it—the service center. What is a service center? It is an organization whose charter and mission are to provide support services to internal or external customers, or to both. It is a concentration of expertise, processes, and tools dedicated to taking customers' requests and fulfilling them in a timely and cost-effective manner, leaving the customer delighted with the experience. A service center has a defined range of service offerings, from fixing problems to providing value-added services, and everything in between. This book is intended to help a company set up that service center and deliver those services cost effectively. The book focuses on structuring the organization and building the processes to move service requests efficiently and effectively through the organization to deliver quality service to the customer. It discusses the pitfalls that afflict many service centers and offers techniques and solutions to avoid those pitfalls. The book discusses the tools available to help a service center manage its business and deliver high quality cost-effective services to customers. The traditional help desk is still around, but many have evolved into service centers. As more businesses are faced with increasing technology costsand increasing pressure to be productive and efficient internally—while delighting external customers—many more help desks will be forced to evolve. For a well-run help desk, the evolutionis natural and not overly difficult. Most help desks were originally designed to provide one type of service, technical support. Help desks traditionally helped customers by fixing their problems and answering their questions. The help desk concentrated technical expertise, problem management processes, and tools to track and resolve customer problems, answer customer questions, and deliver that support as cost effectively as possible. Many help desks have done this quite successfully, and many have not. As their companies reengineer and look to streamline operations, many company executives have asked the simple question, "Today, you provide one type of service—technical support. How hard would it be to add additional services?" It's a fair question, because the help desk already takes service requests, tracks them, makes delivery commitments to customers, delivers the services, and charges the customers. The organization, the processes, the tools are in place. The evolution usually starts small, with simple, technology-related, value-added services, such as ordering PCs. You need a PC, contact the help desk. They'll figure out what you need, order it, track the order, install it when it arrives, and then support you if you have any questions. Voila, the help desk is now providing value-added services. Since you are ordering the equipment and maintaining and fixing it all the time, how about keeping track of it? No one else does. Again, voila, you're providing a value-added asset management service. Since you have all of that valuable information, can you report on it quarterly to the insurance and risk anagement department and the finance and accounting group? Yep, another—value added service. Hey, you guys are pretty good at this stuff. We need computer training. Can you make arrangements for that and then handle the scheduling? Its happened. You are no longer just a help desk—you are a service center, offering both traditional help desk support and value-added services to your customers. This goes along for a while, and you tweak the processes and improve your delivery capability. Then, someone in the company gets the idea that a single point of contact for many internal services would be handy, and since you're already capable of handling value-added servicesand you do it so well, you should consider handling many more. That certainly sounds reasonable. For example, how about a service for new employees. Instead of the HR department contacting the telecom department, the help desk, and the facilities department every time a new employee is hired, why don't they just contact the service center and let them coordinate the rest. Like magic, you've added a service called New Employee Setup, or maybe even better, Amaze the New Employee. You gather the vital information—her name, who she works for, when she starts, what budget to charge, where she'll be sitting. You order her PC, you contact telecom to set up her phone and voice mailbox, and you contact facilities to set up her workspace. Then, you notify security and set up her appointment to get a badge, you schedule her into the next orientation class, and you schedule her in the next "PC and Networking in Our Company" class. Finally, you generate the standard welcome-on-board letter that tells her the classes she is scheduled for and where they are located. You have standard attachments that explain how to use the phone and how to log on to the PC, and most importantly, how to reach the service center. You email the package to HR, who is merely awaiting her arrival, secure in the knowledge that all is well, everything is ready, and that the new employee will be duly impressed with her new company. Just as you do with the problems you handle, you follow up on this service to make sure the work is done on time. Now your follow-up includes telecom and facilities, who essentially act like any other tier 2 group. Instead of generating a trouble ticket, you generate a tracking ticket, which is associated with another new type of ticket, a work order. One work order is sent to telecom and another to facilities. The new tracking ticket looks amazingly similar to a trouble ticket. It has the same contact information—the customer name and location, the desired delivery date, the name of the agent who took the order, when the order was placed, the current status, and who else is involved. Work order tickets really aren't much different than a traditional trouble ticket to dispatch, for example, a hardware support technician that includes information on where to go, what needs to be done, when it needs to be done, who is handling it, its current status and priority, and so on. The work order ticket even goes into a queue, just like a problem ticket dispatched to any tier 2 support group. And just as with trouble tickets, you have processes and tools in place to escalate the tracking and work order tickets, and to send notifications if there is a problem or if more work to be done. The entire process is, logically, very similar to managing problems. The information must be tracked, people are assigned to do the work, the work is prioritized, time commitments are in place, processes are in place to handle work that can't be done in the agreed upon time frame, additional levels of expertise are available to handle difficulties. Perhaps most importantly, it is all initiated, tracked, and closed centrally. Many help desks resist this evolution. If their house is not in order and they are struggling to handle technical support, they should resist. Get the technical support in order first. Work on your problem management processes and take advantage of your existing tools. When your problem management processes are working, they'll work just as well for other value-added services. That is the secret. If you can make and meet time commitmentsfor technical support to customers, you can easily add new value-added services to your repertoire. Value-added services are like the simplest, most common, recurring problems your customers call about. They're easy because the request is common, so everyone is familiar with it. The solution is known; its predefined. Processes to deliver the solution are already in place. Processes to deal with unexpected complications are already defined and in use. Simple. You have the tools, the people, the processes, the organization, and the experience. Overview This book was written because problem management is one of the most important processes for any IT organization. Yet, of the hundreds of companies we have worked with, it is most often not done well. It seems that many companies consider problem management only as an afterthought, a necessary evil, overhead, or worse, all of the above. So what is problem management? Problem management is a formal set of processes designed and implemented to quickly and efficiently resolve problems and questions. Those problems and questions come from customers, both internal and external. Why is problem management important? Because how well you do at resolving those problems and questions determines how your customers perceive you. Further, how you provide those services can make an enormous difference in your overall costs—not only your costs, but also the costs your customers incur. Do a poor job on your problem management processes and your customers will think ill of you. Internal customers can be the most vicious, because they know who to complain to. They also complain to each other, and before you know it, the entire company believes you to be incompetent, at least as far as problem management goes. Worse, that attitude can easily fail over to the entire IT department. Let's face it—most of the IT department's exposure is through the problem management function (the help desk) and that is where your reputation will be made or broken. It isn't hard to justify spending to improve problem management when you calculate the number of hours of internal downtime and the average cost per hour the company absorbs for that downtime. Run the numbers and see for yourself. External customers can be less vicious on a personal level, but from the business perspective, their impression is even more important. If they don't like the way you handle problems, they may complain, but worse, they will most certainly vote with their dollar by taking it elsewhere—and will probably tell everyone they know to do the same. Your company worked hard and spent significant dollars to win that customer. To lose them because you provided poor service is an enormous waste. What will it cost you to win them back? Can you win them back? Can you ever win their friends and associates? Many studies have found that it is much cheaper to keep a customer than to win a new one. If your company hasn't seen this light yet, you need to convince them. This book was written to tell you what you can and should consider doing to improve your problem management processes. It is based on experience gained at many different sites and focuses on improving service delivery and efficiency. It's true—you can do it better and cheaper. You may have to spend some capital up front, but a standard project cost/benefit analysis will show that you can recoup those costs quickly, and in some cases, can generate significant dollars. This book was written for CIOs, vice presidents, help desk and service center managers, and the senior-level internal customers of the problem management department—anyone who can influence the problem management function and wants to understand more about what can and should be done to improve performance. I appreciate any feedback you wish to provide. You can reach me at [email protected]@hotmail.com. Best of luck to you, Gary Walker

Download or read book Advanced Technology Assisted Problem Solving in Engineering Education Emerging Research and Opportunities written by Sidhu, Manjit Singh and published by IGI Global. This book was released on 2019-10-25 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visual multimedia applications integrate animation, sound, graphics, and video to create an engaging, interactive, and effective learning environment. Such software allows students to exercise more control over the pacing and sequencing of their own learning. With the availability of more sophisticated computers, the potential to employ multimedia has grown tremendously. Advanced Technology-Assisted Problem Solving in Engineering Education: Emerging Research and Opportunities is a critical scholarly publication that examines the development and use of interactive multimedia and mixed reality applications that are used to support engineering pedagogy and curriculum. Containing leading international findings, this advanced publication delivers quality research using learning and consultancy for developing tactics to decipher dilemmas within the field. Highlighting a range of topics such as data analysis, augmented reality, and multimedia, this book is ideal for educators, engineers, curriculum designers, educational software developers, IT consultants, researchers, academicians, and students.

Download or read book Scroungers written by James Morrison and published by Zed Books Ltd.. This book was released on 2019-02-15 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scroungers, spongers, parasites ... These are just are some of the terms that are typically used, with increasing frequency, to describe the most vulnerable in our society, whether they be the sick, the disabled, or the unemployed. Long a popular scapegoat for all manner of social ills, under austerity we’ve seen hostility towards benefit claimants reach new levels of hysteria, with the ‘undeserving poor’ blamed for everything from crime to even rising levels of child abuse. While the tabloid press has played its role in fuelling this hysteria, the proliferation of social media has added a disturbing new dimension to this process, spreading and reinforcing scare stories, while normalising the perception of poverty as a form of ‘deviancy’ that runs contrary to the neoliberal agenda. Provocative and illuminating, Scroungers explores and analyses the ways in which the poor are portrayed both in print and online, placing these attitudes in a wider breakdown of social trust and community cohesion.

Download or read book REVEALED THE SECRETS TO PROTECTING YOURSELF FROM CYBER CRIMINALS written by Al Alper and published by Lulu.com. This book was released on 2016-08-08 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: REVEALED! THE SECRETS TO PROTECTING YOURSELF FROM CYBER-CRIMINALS A plain-English, no-nonsense business owner's guide to protecting yourself and your business from the dark side of the internet.

Download or read book Applications of Deep Learning and Big IoT on Personalized Healthcare Services written by Wason, Ritika and published by IGI Global. This book was released on 2020-02-07 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare is an industry that has seen great advancements in personalized services through big data analytics. Despite the application of smart devices in the medical field, the mass volume of data that is being generated makes it challenging to correctly diagnose patients. This has led to the implementation of precise algorithms that can manage large amounts of information and successfully use smart living in medical environments. Professionals worldwide need relevant research on how to successfully implement these smart technologies within their own personalized healthcare processes. Applications of Deep Learning and Big IoT on Personalized Healthcare Services is a pivotal reference source that provides a collection of innovative research on the analytical methods and applications of smart algorithms for the personalized treatment of patients. While highlighting topics including cognitive computing, natural language processing, and supply chain optimization, this book is ideally designed for network designers, analysts, technology specialists, medical professionals, developers, researchers, academicians, and post-graduate students seeking relevant information on smart developments within individualized healthcare.

Download or read book Handbook of Research on Machine and Deep Learning Applications for Cyber Security written by Ganapathi, Padmavathi and published by IGI Global. This book was released on 2019-07-26 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the advancement of technology continues, cyber security continues to play a significant role in today’s world. With society becoming more dependent on the internet, new opportunities for virtual attacks can lead to the exposure of critical information. Machine and deep learning techniques to prevent this exposure of information are being applied to address mounting concerns in computer security. The Handbook of Research on Machine and Deep Learning Applications for Cyber Security is a pivotal reference source that provides vital research on the application of machine learning techniques for network security research. While highlighting topics such as web security, malware detection, and secure information sharing, this publication explores recent research findings in the area of electronic security as well as challenges and countermeasures in cyber security research. It is ideally designed for software engineers, IT specialists, cybersecurity analysts, industrial experts, academicians, researchers, and post-graduate students.

Download or read book Study Companion written by James F. Kurose and published by Addison-Wesley. This book was released on 2007 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for a first course on computer networking, this textbook describes the architecture and function of the application, transport, network, and link layers of the internet protocol stack, then examines audio and video networking applications, the underpinnings of encryption and network security, and the key issues of network management. Th