Download or read book Interview Questions and Answers written by Richard McMunn and published by How2Become Ltd. This book was released on 2013-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Seven Pillars of Customer Success written by Wayne McCulloch and published by Lioncrest Publishing. This book was released on 2021-04-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Download or read book Test Success written by Patricia M Nugent and published by F.A. Davis. This book was released on 2020-01-13 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build confidence and improve test scores. Success in nursing school starts here. A complete review of core concepts, plus 900 questions based on the latest NCLEX© test plan build confidence and improve test scores from the beginning of nursing school. Master tricky alternate-format questions, even SATA (select all that apply), and develop efficient studying skills with test-taking tips and rationales for correct and incorrect responses.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Download or read book HRM Core Concepts written by Jean Phillips and published by SAGE Publications. This book was released on 2019-01-15 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly published by Chicago Business Press, now published by Sage In HRM Core Concepts, author Jean Phillips provides a concise yet comprehensive overview of human resource management. The central theme of this text is to prepare your students to effectively apply HRM concepts in the areas of hiring, developing, motivating, and retaining the right people, enabling them to become better managers and more effective leaders.
Download or read book You Got This written by Andrew Loos and published by . This book was released on 2021-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "You Got This! is designed to close the growing gap between traditional college curriculum and the soft skills employers expect from graduates entering the workforce. The digital course speaks directly to students on key areas of career readiness including communication, critical thinking and creative problem-solving, leadership, intercultural aptitude, professionalism, ethics, building relationships and teams, emotional intelligence, negotiation, digital readiness, and managing your career. Delivered via WileyPLUS, students access a variety of tools including real workplace simulated scenario videos, actionable advice videos from industry experts, explainer whiteboard animations, roundtable discussion videos, ask the authors videos, assessment, and more to help them better prepare for their careers. Students will follow a clear linear learning path through each module - read the chapter content, watch real-world application videos, do scenarios and assessments to test their understanding of material"--
Download or read book Developing Employability for Business written by Maryvonne Lumley and published by Oxford University Press. This book was released on 2013-12 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains coverage of topics that employers identified as important, including customer-facing skills and self-presentation skills, and with an integrated project designed to promote active learning.
Download or read book The CIPP Evaluation Model written by Daniel L. Stufflebeam and published by Guilford Publications. This book was released on 2017-03-06 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The book's chapters provide background on how and why the CIPP (Context, Input, Process, Product) Model was developed; a detailed presentation of the model; an explanation of the key role of an evaluation-oriented leader, who can decide what and when to evaluate; detailed presentations on evaluation design, budgeting, and contracting; procedures and tools for collecting, analyzing, and reporting evaluation information; and procedures for conducting standards-based meta-evaluations (evaluations of evaluations). These topics are interspersed with illustrative evaluation cases in such areas as education, housing, and military personnel evaluation"--
Download or read book The Customer Success Professional s Handbook written by Ashvin Vaidyanathan and published by John Wiley & Sons. This book was released on 2020-01-15 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Download or read book Davis s NCLEX RN Success written by Sally L Lagerquist and published by F.A. Davis. This book was released on 2012-04-25 with total page 1011 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of the ingredients for NCLEX-RN® success are here! Just follow Sally Lambert Lagerquist’s study plan and you’ll join the thousands who have passed their exams with her guidance.
Download or read book Introduction to Management written by John R. Schermerhorn and published by John Wiley & Sons. This book was released on 2011 with total page 643 pages. Available in PDF, EPUB and Kindle. Book excerpt: Completely updated and revised, this eleventh edition arms managers with the business tools they’ll need to succeed. The text presents managerial concepts and theory related to the fundamentals of planning, leading, organising, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this text because the concepts are backed by many applications, exercises, and cases.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book SPIN Selling written by Neil Rackham and published by Taylor & Francis. This book was released on 2020-04-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.
Download or read book Study Abroad Opportunities for Community College Students and Strategies for Global Learning written by Malveaux, Gregory F. and published by IGI Global. This book was released on 2019-01-11 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Community colleges serve more students than any other institutional type in the United States, and internationalization is an inherent component of community colleges that advances student knowledge, facilitates student success, and serves the needs of local communities. As most community college students do not enroll in four-year institutions, their only opportunity for international experience is while they are in community college. Study Abroad Opportunities for Community College Students and Strategies for Global Learning provides innovative insights into international study and education abroad through community colleges, while discussing the value of adding study abroad programs to two-year institutions. This publication examines community colleges’ contributions in a local society, study abroad opportunities, peacebuilding, international education, and risk management. Designed for administrative professionals, community college leaders, educators, academicians, and researchers, this book covers topics centered on study abroad programs at diverse community colleges.
Download or read book Leading the Global Workforce written by Phil Harkins and published by John Wiley & Sons. This book was released on 2005-12-13 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading the Global Workforce provides a handy guide for international organizations that must achieve results in managing and sustaining a global workforce. The fourteen illustrative cases outlined address the major concerns—recruiting and developing global leaders, global organizational learning, cross-cultural communication, outsourcing line functions, and managing global careers and transitions—from sixty of the world’s best-practice global organizations. Each case shows how the organization advanced a global business strategy with a new initiative in the areas of global leadership development, cultural change, career transition, succession planning, change management, outsourcing, and global performance. In addition, Leading the Global Workforce also describes the overall strategy, planning, and implementation of the initiative; feedback from participants; and overall evaluation of results. Many of the cases contain competency models, practical tools, instruments, and materials that were most effective.
Download or read book Strategic People Solutions Assess Center written by River Forest and published by Lulu.com. This book was released on 2018-12-17 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: STRATEGIC PEOPLE SOLUTIONS from Assess Center focuses on delivering "Assessment Solutions" customized to Business Owner managed entrepreneurial organizations. Solution 01 - Talent Assessments - Talent Management and Engagement Solution 02 - Recruitment Assessments - Effective Hiring Strategies Solution 03 - Competency Assessments - Competency Mapping and Capability Building Solution 04 - Culture Assessments - Alignment, Assimilation, and Institutionalization Solution 05 - Career and Succession Assessments - Leadership Pipeline Solution 06 - Performance Assessments - Scorecard Based Performance Metrics
Download or read book Med Surg Success written by Kathryn Cadenhead Colgrove and published by F.A. Davis. This book was released on 2016-08-15 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assure your mastery of medical-surgical nursing knowledge while honing your critical thinking and test-taking skills. The 3rd Edition of this popular resource features over 2,300 questions (including 550 alternate-format questions) that reflect the latest advances in medical-surgical nursing and the latest NCLEX-RN® test plan. They organize the seemingly huge volume of information you must master into manageable sections divided by body systems and specific diseases
