Download or read book Gestin de Reclamaciones Convierta En Oportunidades Las Reclamaciones de Sus Clientes written by Palmira López Fresno and published by Netbiblo. This book was released on 2010-02-20 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ¿Las reclamaciones son mal vistas en su organización? ¿Le han asignado la función de gestión de reclamaciones y no sabe cómo hacerlo? ¿Cuáles son los pasos a seguir? ¿Cuáles son los elementos clave que más impactan en la satisfacción de los clientes que se han quejado? ¿Cómo estructurar una respuesta? ¿Quiere mejorar el proceso de gestión de reclamaciones y no sabe cómo? Encuentre las respuestas a estas y otras preguntas en este libro, cuyo objetivo es ayudarle con criterios y recomendaciones muy prácticos a gestionar con excelencia las reclamaciones de sus clientes, para que las pueda convertir en verdaderas oportunidades de mejora.

Download or read book Gesti n de las reclamaciones De la insatisfacci n a la fidelidad written by Palmira López Fresno and published by . This book was released on 2011-11-04 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Atenci n eficaz de quejas y reclamaciones written by and published by Editorial Vértice. This book was released on 2009-08-13 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dice una vieja máxima comercial que “una queja se puede convertir en una oportunidad de hacer nuevos negocios”. Este libro ofrece las claves para conseguirlo, partiendo del conocimiento de los procesos comunicativos implicados en la actividad comercial y de los tipos de consumidores que pueden recurrir a los servicios de atención al cliente. También pasa revista al tema de las reclamaciones, prestando especial atención a su vertiente legal. ÍNDICE 1. El proceso de comunicación. 2. Tipología de clientes. 3. Servicio de atención al cliente. 4. El consumidor. 5. Quejas y sugerencias. 6. Las reclamaciones. 7. Las reclamaciones por vía judicial.

Download or read book Gu a para la gesti n de quejas y reclamaciones written by and published by AEC. This book was released on 2003 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Atenci n al cliente y gesti n de reclamaciones written by Ma Claudia Londoño Mateus and published by FC Editorial. This book was released on 2006 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Gesti n de las reclamaciones written by Asociación Española de Normalización y Certificación and published by . This book was released on 2006 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ADGD268PO Tratamiento y gesti n de quejas y reclamaciones written by María Alicia Sánchez Guerrero and published by Ideaspropias Editorial S.L.. This book was released on 2019-10-30 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: ¿Crees que es lo mismo una queja que una reclamación? Sea cual sea tu respuesta, este libro es la oportunidad perfecta para que elimines cualquier duda que te surja al respecto. No solo acerca de estas dos situaciones a las que podrás enfrentarte, sino también sobre otras relacionadas con este ámbito como puede ser una sugerencia o una denuncia. Los profesionales de atención al cliente deben ser capaces de diferenciar una queja de una reclamación. A partir de ahí, actuarán en consecuencia, conociendo el proceso y aplicando una serie de pasos en cada caso. Además, deberán saber atender a sus clientes. Uno de los canales más habituales para interponer este tipo de acciones es el telefónico. Aquí descubrirás cómo desarrollar la atención a un consumidor cuando manifiesta su descontento por vía telefónica. No solo eso, sino que también conocerás los conceptos, instrumentos, sistemas de resolución de conflictos y legislación de aplicación ante casos de reclamaciones por vía judicial.

Download or read book Una Queja Es un Regalo written by Janelle Barlow and published by Grupo Planeta (GBS). This book was released on 2007-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Si quiere que sus clientes sean fieles, tiene que considerar que sus propias quejas son regalos que le permitirán mejorar día a día. Este libro le ayudará a convertir las quejas en un instrumento estratégico para aumentar la satisfacción de sus clientes. Para ello se desarrollan temas tales como: -Actuar como si las quejas fueran regalos. -Cómo tratar con clientes descontentos. -Cómo manejar las críticas personales. -Cómo responder a las quejas presentadas por escrito. -Cómo crear una organización receptiva a las quejas.

Download or read book With the Smell of the Sheep written by Francis, Pope and published by Orbis Books. This book was released on 2017-02-17 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Brand Loyalty written by Jacob Jacoby and published by John Wiley & Sons. This book was released on 1978 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Recueil Des Cours Collected Courses written by Acadimie de Droit International de La Haye and published by Martinus Nijhoff Publishers. This book was released on 1997-05-07 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Academy is an institution for the study and teaching of public and private international law and related subjects. Its purpose is to encourage a thorough and impartial examination of the problems arising from international relations in the field of law. The courses deal with the theoretical and practical aspects of the subject, including legislation and case law. All courses at the Academy are, in principle, published in the language in which they were delivered in the "Collected Courses of the" "Hague Academy of International Law." This volume contains: The Supervisory Jurisdiction of the International Court of Justice: International Arbitration and International Adjudication by W.M. REISMAN, Professor at Yale University, New Haven. To access the abstract texts for this volume please click here

Download or read book The Other Francis written by Deborah Castellano Lubov and published by . This book was released on 2018 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book Deborah Castellano Lubov explores the personality and thinking of Pope Francis. Drawing on interviews with major figures in the Roman Curia and the universal Catholic Church, as well as with the friends and family of Jorge Mario Bergoglio, she presents a vivid portrait of the Pope, both as a man and in his treatment of current issues, particularly that of the dignity of the human person. The book contains an exclusive interview with the sister of the Pope, along with those closest to him: ● Maria Elena Bergoglio ● Cardinal Charles Maung Bo ● Cardinal Timothy Dolan ● Archbishop Georg Ganswein ● Cardinal Kurt Koch ● Archbishop Joseph Edward Kurtz ● Father Federico Lombardi ● Cardinal Gerhard Ludwig Muller ● Cardinal Wilfrid Fox Napier ● Adrian Pallarols ● Cardinal George Pell ● Rabbi Abraham Skorka ● Cardinal Peter Turkson ● His Beatitude Fouad Twal

Download or read book After the Sale is Over written by Theodore Levitt and published by . This book was released on 1983 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book TPM in Process Industries written by Tokutaro Suzuki and published by Routledge. This book was released on 2017-10-06 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process industries have a particularly urgent need for collaborative equipment management systems, but until now have lacked for programs directed toward their specific needs. TPM in Process lndustries brings together top consultants from the Japan Institute of Plant Maintenance to modify the original TPM Development Program. In this volume, they demonstrate how to analyze process environments and equipment issues including process loss structure and calculation, autonomous maintenance, equipment and process improvement, and quality maintenance. For all organizations managing large equipment, facing low operator/machine ratios, or implementing extensive improvement, this text is an invaluable resource.

Download or read book Participatory Workshops written by Robert Chambers and published by Routledge. This book was released on 2012-05-23 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sourcebook is for all who work with others on participatory learning and change. Written in a spirit of critical reflection and serious fun, it provides 21 sets of ideas and options for facilitators, trainers, teachers and presenters, and anyone who organises and manages workshops, courses, classes and other events for sharing and learning ideas. It covers topics such as getting started, seating arrangements, forming groups, managing large numbers, helping each other learn, analysis and feedback, dealing with dominators, evaluation and ending, coping with horrors, and common mistakes.

Download or read book Foreign Investment and the Environment in International Law written by Jorge E. Viñuales and published by Cambridge University Press. This book was released on 2012-09-13 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflicts between foreign investment law and environmental law are becoming increasingly frequent. On the one hand, the rise of environmental regulation poses significant challenges to foreign investors in several industries. On the other, the surge in investment arbitration proceedings is making States aware of the important litigation risks that may result from the adoption of environmental regulation. This study of the relationship between these two areas of law adopts both a policy and a practical perspective. It identifies the major challenges facing States, foreign investors and their legal advisers as a result of the potential friction between investment law and environmental law and provides a detailed analysis of all the major legal issues on the basis of a comprehensive study of the jurisprudence from investment tribunals, human rights courts and bodies, the ICJ, the WTO, the ITLOS, the CJEU and other adjudication mechanisms.

Download or read book World Anthropologies written by Gustavo Lins Ribeiro and published by Routledge. This book was released on 2020-07-13 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception, anthropology's authority has been based on the assumption that it is a unified discipline emanating from the West. In an age of heightened globalization, anthropologists have failed to discuss consistently the current status of their practice and its mutations across the globe. World Anthropologies is the first book to provoke this conversation from various regions of the world in order to assess the diversity of relations between regional or national anthropologies and a contested, power-laden Western discourse. Can a planetary anthropology cope with both the 'provincial cosmopolitanism' of alternative anthropologies and the 'metropolitan provincialism' of hegemonic schools? How might the resulting 'world anthropologies' challenge the current panorama in which certain allegedly national anthropological traditions have more paradigmatic weight - and hence more power - than others? Critically examining the international dissemination of anthropology within and across national power fields, contributors address these questions and provide the outline for a veritable world anthropologies project.