Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Download or read book Human Shields written by Dr. Neve Gordon and published by Univ of California Press. This book was released on 2020-08-25 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: A chilling global history of the human shield phenomenon. From Syrian civilians locked in iron cages to veterans joining peaceful indigenous water protectors at the Standing Rock Sioux Reservation, from Sri Lanka to Iraq and from Yemen to the United States, human beings have been used as shields for protection, coercion, or deterrence. Over the past decade, human shields have also appeared with increasing frequency in antinuclear struggles, civil and environmental protests, and even computer games. The phenomenon, however, is by no means a new one. Describing the use of human shields in key historical and contemporary moments across the globe, Neve Gordon and Nicola Perugini demonstrate how the increasing weaponization of human beings has made the position of civilians trapped in theaters of violence more precarious and their lives more expendable. They show how the law facilitates the use of lethal violence against vulnerable people while portraying it as humane, but they also reveal how people can and do use their own vulnerability to resist violence and denounce forms of dehumanization. Ultimately, Human Shields unsettles our common ethical assumptions about violence and the law and urges us to imagine entirely new forms of humane politics.
Download or read book The Invention of the Land of Israel written by Shlomo Sand and published by Verso Books. This book was released on 2012-11-20 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is a homeland and when does it become a national territory? Why have so many people been willing to die for such places throughout the twentieth century? What is the essence of the Promised Land? Following the acclaimed and controversial The Invention of the Jewish People, Shlomo Sand examines the mysterious sacred land that has become the site of the longest-running national struggle of the twentieth and twenty-first centuries. The Invention of the Land of Israel deconstructs the age-old legends surrounding the Holy Land and the prejudices that continue to suffocate it. Sand’s account dissects the concept of “historical right” and tracks the creation of the modern concept of the “Land of Israel” by nineteenth-century Evangelical Protestants and Jewish Zionists. This invention, he argues, not only facilitated the colonization of the Middle East and the establishment of the State of Israel; it is also threatening the existence of the Jewish state today.
Download or read book The Front Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Download or read book Frontline HR written by Jeffrey Scott Hornsby and published by Cengage Learning. This book was released on 2005 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written especially for the emerging manager, FRONTLINE HR provides an excellent guide to successfully navigate through the challenges of supervising employees, including how to select, train, evaluate, discipline, and reward their direct reports.
Download or read book Human Machine written by Paul R. Daugherty and published by Harvard Business Press. This book was released on 2018-03-20 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader’s guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI. BOOK PROCEEDS FOR THE AI GENERATION The authors' goal in publishing Human + Machine is to help executives, workers, students and others navigate the changes that AI is making to business and the economy. They believe AI will bring innovations that truly improve the way the world works and lives. However, AI will cause disruption, and many people will need education, training and support to prepare for the newly created jobs. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.
Download or read book Human Capital Management written by Angela Baron and published by Kogan Page Publishers. This book was released on 2007-02-03 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Capital Management (HCM) has recently been described as a high-level strategic issue that seeks to analyze, measure and evaluate how people policies and practices create value. Put simply, HCM is about creating and demonstrating the value that great people and great people management add to an organization. This unique book describes how HCM provides a bridge between human resource management and business strategy. It also demonstrates how organizations can use the concepts of human resource management and the processes involved to enhance the value they obtain from people while continuing to meet their aspirations and needs. Baron and Armstrong explain how to achieve these objectives using various approaches including describing the concept of HCM and how the process works, discussing its application in numerous areas within an organization and examining the role of HR in HCM and the future of the concept. It also contains a toolkit which organizations can use to develop their own HCM policies and practices.
Download or read book Human Resource Management written by Jonathan Crawshaw and published by SAGE. This book was released on 2020-05-30 with total page 766 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive introduction to HRM for students who are new to the field, but who will be seeking employment in a global market, working with diverse colleagues and across international borders. Broken down into three parts covering Strategic Issues in HRM, HRM in Practice and HRM in Context, and weaving international and cross-cultural perspectives throughout, the text explores the ever-changing world of human resource management. The various theories, practices and debates that populate this field are examined, and the challenges and controversies that arise when theory meets practice are explored. The international dimensions of HRM, including cross-cultural working, diversity, equality and international business, have been considered throughout. Practical learning features have been included to help students develop skills they can apply to their course and in graduate employment. In the new edition, all chapters have been thoroughly updated and the authors have included an additional chapter on Digitization and Artificial Intelligence in HRM. The book is supported by a wide range of online resources and tools for both lecturers and students, including access to SAGE journal articles, chapter specific podcasts, SAGE video, PowerPoint slides, interactive multiple choice questions and SAGE Business Cases. Suitable for undergraduates and post-graduate students looking for a strategic and international perspective of HRM.
Download or read book Human Resource Management and Occupational Health and Safety written by Carol Boyd and published by Routledge. This book was released on 2004-03-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Occupational Health and Safety (OHS) is a complex area which interacts widely with a broader spectrum of business interests and concerns. To date OHS has been confined to the periphery of Human Resource Management (HRM), where its role, influence and importance have been overlooked. This text sets out to reposition OHS in HRM and business agendas. This book unravels the complex range of factors affecting OHS policy, practice and outcomes. These factors are then placed into context within the international airline, call centre and nuclear power industries. The author presents a wide range of primary and secondary research in order to offer an accessible framework for OHS in contemporary occupational settings. This book will be essential reading for students, practitioners and professional academic audiences who seek a broader understanding of the relationship and interaction between HRM principles, policies and practices and OHS.
Download or read book STRATEGIC HUMAN RESOURCE DEVELOPMENT written by SRINIVAS R. KANDULA and published by PHI Learning Pvt. Ltd.. This book was released on 2001-01-01 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the onset of globalization, liberalization and technological market changes, organizations are making many strategic responses by redefining their portfolios, processes, systems and structures. At operational level, these responses are: (i) Portfolio related responses (mergers, acquisitions, demergers, diversification, share buy-back, divestiture, and so on) process related strategic responses (quality strategy, international quality certification, JIT, benchmarking, core competence, etc.) and (iii) structure related responses (strategic business units, matrix structures, and flat organization structures). This well-organized and compact text gives a brilliant analysis of the significance of the HRD system in planning and implementation of strategic responses, focussing on the alignment between strategic responses of organizations and HRD in India~s most valuable companies. The entire theme is presented with the help of exhaustive literature review and is based on empirical study conducted in 59 Indian organizations. The book is unique as it provides overview of 26 strategic responses and the role of HRD in them. The book is profusely illustrated and contains 140 tables, and a fairly large number of figures and boxes, which will enable the readers to grasp the subject with ease. The comprehensive References will be of great help in delving deeper into the topics discussed. Designed primarily as a textbook for postgraduate students of management, and postgraduate diploma students in Business/Human Resource Management, this indepth and fascinating study on strategic human resource development will be highly useful to consultants and practitioners in HRD and all those involved in strategic management/corporate planning.
Download or read book Leading From Everywhere written by Gregory G. Campeau and published by FriesenPress. This book was released on 2019-10-24 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are now in a whitewater world of ever greater turbulence that demands a new mind-set, skill-set and tool-set which can be summed up in one word - leadership. Effective leadership is becoming more important by the day for any individual or organization that hopes to compete in today’s hypercompetitive environment. The key strategic competitive advantage now and into the future will be the development of leaders at all levels in the organization. The starting point of building of a high-performance organization is building high-performance people, which is precisely the purpose of this book. How much untapped energy, talent, creativity and commitment remain dormant within the human asset in your organization? What would it mean to unleash just 10% of the latent human potential? Using a fascinating blend of cutting-edge neuro-science research and ancient wisdom this comprehensive book offers proven strategies and solutions that are highly practical and applicable to everyone in organization.
Download or read book Departments of Labor Health and Human Services Education and Related Agencies Appropriations for 2003 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2002 with total page 1218 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Human Resources for the Non HR Manager written by Carol T. Kulik and published by Psychology Press. This book was released on 2004-06-30 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resources for the Non-HR Manager appeals to anyone interested in management issues. The book explains why human resource issues are increasing the responsibilities of front-line managers rather than the HR department. Chapters present the basics of HR including the fundamentals of hiring, performance appraisal, reward systems, and disciplinary systems, so that any manager--regardless of his or her background or functional area--can approach these parts of the job with confidence. The book also covers the latest developments in equal opportunity law and describes the manager's responsibilities in controlling sexual harassment and managing diverse employees, including older workers and employees with disabilities. Each chapter's material is firmly grounded in the current HR academic literature, but the book's friendly, conversational tone conveys basic principles of good practice without technical jargon. Designed to make the material more accessible and personally relevant, the book includes the following special features: *Manager's Checkpoints--a series of questions that help the reader apply the material to his or her own organizational context; *Boxes that describe real-life examples of how companies respond to HR challenges; *For Further Reading--references to articles published in outlets that bridge the academic-practitioner divide; *Manager's Knots--presented in a question-and-answer format, these describe typical managerial problems, take the reader into some of the gray, ambiguous areas of HR, and suggest ways to apply the chapter material to real-life managerial dilemmas.
Download or read book Expert Humans written by Michael Jenkins and published by Emerald Group Publishing. This book was released on 2021-03-09 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expert Humans: Critical Leadership Skills for a Disrupted World examines the critical leadership concepts of Altruism, Compassion and Empathy (ACE) and their application to the great disruptors of today.
Download or read book Managing Human Resources written by Alan Cowling and published by Routledge. This book was released on 1998-05 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the third edition of a book which has gained wide acceptance in universities and colleges for use on advanced courses in human resource management. Written by a team of recognized experts in thier field, it combines a high academic standard with an applied approach to the challenges facing managers today, which will appeal to both line mangers and human resource managers.
Download or read book Strategic Analytics written by Alec Levenson and published by Berrett-Koehler Publishers. This book was released on 2015-11-02 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows how to use an integrated approach to bring business analytics and HR analytics together by presenting a thorough and realistic treatment of the reasons for and challenges of taking an integrated approach.
