Download or read book Front Desk Agent written by Alberta Tourism Education Council and published by . This book was released on 1993 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Front Desk Agent Certification Standards written by Alberta Tourism Education Council and published by . This book was released on 1991 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Front Desk Agent written by Pacific Rim Institute of Tourism and published by . This book was released on 1993 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Passport written by David W. Howell and published by Thomson Nelson Learning. This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: Passport: An Introduction to the Tourism Industry, Third Canadian Edition, is designed to give students planning acareer in tourism a readable overview of the industry today. With the many recent changes that have taken place in this industry in Canada and abroad, this market-leading text examines these changes and provides students with a foundation of how to succeed in this ever-increasing and most demanding job market. The addition of new Web features makes this text the most current one available today.
Download or read book Front Desk Clerk Skill Standards National Performance Criteria in the Lodging Industry written by Council on Hotel, Restaurant, and Institutional Education (U.S.) and published by . This book was released on 1995 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Front Desk Clerk Skill Standards written by Council on Hotel, Restaurant, and Institutional Education and published by . This book was released on 1995 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Snapshots written by Norma Polovitz Nickerson and published by Prentice Hall. This book was released on 2004 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Human Resources Study of the Canadian Acommodation Industry written by and published by . This book was released on 1995 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Case Study of Formal Training of the Front Desk Agent in Rochester Monroe County New York written by Nicole Marisa Harley and published by . This book was released on 1991 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The hospitality industry is a billion dollar industry based upon customer service. Measure of quality service is an intangible concept based upon the perception of the customer. It is the industry's front-line employee that has the responsibility of fulfilling the perceived image of service the guest has envisioned. In 1991, industries throughout the U.S. budgeted 43.2 billion dollars to be spent on formal training of its employees. The dollar commitment made to training exemplifies a companies commitment to its employees and customers. The formal training of the front desk agent bares the same commitment. In this study is was assumed that through formal training the front desk agent would gain a better knowledge and confidence in their job performance and overall job satisfaction. As a result the industry would have a knowledgeable, confident and satisfied front desk agent that would provide better customer service. This descriptive study attempted to identify the status of formal training of the front desk agent, the effect formal training had on job satisfaction and retention and the differences in the perception of formal training between the front desk agent/trainee and the front desk manager /trainer in the Rochester/Monroe County, N.Y. area. The study was conducted through a 28 and a 40 item questionnaire asked of both the front desk agent/trainee and the front desk manager/trainer. The questions asked dealt with formal training, job satisfaction and demographics. It was concluded that although formal training is an important factor in the hospitality industry overall job satisfaction is an independent variable of formal training. The questionnaire did however infer that for those hotels that do provide formal training there is a difference in the perception of training between the front desk agent/trainee and the front desk manager/ trainer."--Abstract.
Download or read book Front Desk Agent Trainer s Guide for the Workbook written by Canadian Tourism Human Resources Council and published by . This book was released on 1998 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book An International Handbook of Tourism Education written by David Airey and published by Routledge. This book was released on 2006-08-11 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: As tourism matures as an academic subject and the number of tourism higher education providers continues to expand world-wide, there is an increasing interest in its educational aspects. At the same time the development of research into education issues related to tourism means that there is now a developing literature on the subject. This international handbook offers a timely evaluation of the sate of the art of tourism higher education. The book brings together expert contributors from around the world to present current thinking and practice about what is now a major element of education provision world-wide. It is structured round four key themes: - Curriculum - International perspective - Teaching, learning and assessment - Resources, progression and quality Its global survey of tourism education offers a comprehensive basis for comparative review. In addition to setting out the development and current provision of tourism education it also addresses cutting edge issues such PhD education, non-formal education, cultural issues in learning, research and teaching, e-learning and e-assessment. It offers practical advice for the design, delivery, evaluation and resourcing of courses and concludes with a reflective agenda of issues for the future.
Download or read book A Guide to College Programs in Hospitality and Tourism written by Council on Hotel, Restaurant and Institutional Educa and published by John Wiley & Sons. This book was released on 1997 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: The future is in your hands! with the brand-new edition of A Guide to College Programs in Hospitality & Tourism Over 550 college and university programs worldwide-with 50 new school listings! The hospitality and tourism industry is one of the world2s biggest and fastest-growing business areas, with a terrific employment outlook for the years ahead-if you have the education and skills to meet the rising demand for qualified, professional staff. Where can you get the training you need? Which program is the right one for you? This specialized guide helps you answer these crucial questions and more, with career information and college listings covering: Industry career paths and opportunities Trends in hospitality and tourism education Program components, comparison, and selection Individual program features and application procedures Accreditation and student enrollment Admission and graduation requirements Sources of financial aid. You2ll also find: Listings indexed alphabetically and by degree type, area of specialization, and geographical location A useful contact list of professional organizations And much more. Culinary arts Restaurant management Foodservice Hotel and lodging management Convention and meeting services Travel and tourism Recreation services.
Download or read book Trends and Skill Needs in Tourism written by Olga Strietska-Ilina and published by . This book was released on 2005 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recoge: Part I, Identifying general trends and skill needs in tourism in the European Union and beyond -- Part II, New skills and new occupations in tourism -- Part III, Transfer os research results to policy and pratice.
Download or read book Mess Management Specialist 3 2 written by and published by . This book was released on 1978 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book Mess Management Specialist 3 2 written by United States. Naval Education and Training Command and published by . This book was released on 1978 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
