Download or read book Five Stars written by Carmine Gallo and published by St. Martin's Press. This book was released on 2018-06-05 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: “As technology threatens to displace countless jobs and skills, the ability to communicate is becoming more important than ever. This book is full of examples to help you get better at transporting your thoughts and emotions into the minds of other people.” —Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg How to master the art of persuasion—from the bestselling author of Talk Like TED. Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a “soft” skill—it is the human edge that will make you unstoppable, irresistible, and irreplaceable—earning you that perfect rating, that fifth star. In Five Stars, Carmine Gallo, bestselling author of Talk Like TED, breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable—not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams. In the knowledge age—the information economy—you are only as valuable as your ideas. Five Stars is a book to help you bridge the gap between mediocrity and exceptionality, and gain your competitive edge in the age of automation. In Five Stars, you will also learn: -The one skill billionaire Warren Buffett says will raise your value by 50 percent. -Why your job might fall into a category where 75 percent or more of your income relies on your ability to sell your idea. -How Airbnb’s founders follow a classic 3-part formula shared by successful Hollywood movies. -Why you should speak in third-grade language to persuade adult listeners. -The one brain hack Steve Jobs, Leonardo da Vinci, and Picasso used to unlock their best ideas.
Download or read book The Prince of Midnight written by Laura Kinsale and published by Open Road Media. This book was released on 2014-04-01 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: A lady desiring vengeance seeks a highwayman’s help in this tale by an author whose novels are “the gold standard in historical romance” (Lisa Kleypas). Lady Leigh Strachan’s father governed the town of Felchester—until a religious zealot murdered her family and turned the village into hell on Earth. Now, there is room in her heart for only one thing: revenge. Leigh plans to kill her father’s murderer once she learns to aim a pistol, slash a sword, and ride a horse. She seeks out the Prince of Midnight, a legendary highwayman exiled to France, as her choice of tutors. But the man she finds in a crumbling French castle is no hero. Half deaf and suffering from vertigo, S. T. Maitland can scarcely walk, much less wield a sword atop a dancing stallion. Yet for reasons she can’t explain, she remains with him, steeling her heart against the sight of his gold-streaked hair, green eyes, and brows adorned with a devilish curl at the arch . . . Women mean nothing but trouble to the highwayman, so he wishes Leigh were less alluring. Alas, she is beautiful, with a piercing gaze and a determined spirit. Despite his broken balance, the loss of his horse, and the price on his head, he vows to return to England with her. He cannot resist the challenge—or the chance to sacrifice everything for love . . . The New York Times–bestselling author of Flowers from the Storm and Shadowheart, Laura Kinsale writes an “unfailingly brilliant and beautiful” romance (Julia Quinn).
Download or read book 5 Star Life written by Britney Ruby Miller and published by Whitaker House. This book was released on 2021-09-21 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Allow Adversity to Refine You, Not Define You "[Britney Ruby Miller] is a change agent who brings the possibility of transformation to all those she leads and influences. From hostess to CEO, Britney leads with courage and humility and impacts the lives of her employees, family members, community, and beyond." —Ford Taylor, Founder, Transformational Leadership Crisis rarely comes with a warning. When blindsided by trauma, betrayal, or soul-crushing news, it’s natural to want to give up. Is it possible to rise above calamity and even thrive despite the turmoil? Britney Ruby Miller, entrepreneur and CEO of a nationally ranked, family-owned restaurant group, says yes, it absolutely is. Having faced family tragedy, peer rejection, infidelity, infertility, and a pandemic that threatened not only to close her family’s business but also to decimate the restaurant industry, Britney battled back with the winning combination of faith and fight that has led to her five-star life. Britney demonstrates what it means to live authentically and effectively as a strong woman in leadership. With captivating stories and practical applications to lead you deeper into principles for success, this book will show you how to increase your faith and hope in the midst of challenges, setbacks, and even tragedy as you persevere to attain your own Five-Star Life. “Every battle [Britney] has faced has been hard won. The scars she has received have become the stars she has earned…. Sit down. Relax. Enjoy. Savor. You’re about to experience a delicious meal.” —Kathie Lee Gifford
Download or read book Exceptional Service Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Download or read book The Five Star Church written by Stan Toler and published by Gospel Light Publications. This book was released on 1999-04-22 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
Download or read book The Gilded Hour written by Sara Donati and published by Penguin. This book was released on 2015 with total page 754 pages. Available in PDF, EPUB and Kindle. Book excerpt: Haunted by childhood losses in spite of successful medical careers in 1883 New York City, surgeon Anna Savard and her obstetrician cousin, Sophie, consider taking in a child and helping a desperate young mother, while avoiding dangerous anti-vice crusader Anthony Comstock.
Download or read book Five Star Families written by Carol Kuykendall and published by Baker Publishing. This book was released on 2007-03 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before children entered your life, did you dream about the kind of family you wanted? And have those lofty dreams come crashing down somewhere between managing chaotic schedules and refereeing sibling squabbles? As a mom, you have lots of dreams for your family--and the influence to make them come true! But it's hard to balance the widening gap between dreams and reality, so Five-star Families will help you focus on the five qualities that matter most: love, fun, loyalty, growth, and faith. With real-life examples, Scripture references, and practical yet fun advice, Carol Kuykendall will show you how to express and experience each of these qualities to the fullest. Her powerful insight and thought-provoking questions will inspire you to become a family who wants to be together, grow together, and stay together--a family who will shine from one generation to the next!
Download or read book Forty Autumns written by Nina Willner and published by HarperCollins. This book was released on 2016-10-04 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this illuminating and deeply moving memoir, a former American military intelligence officer goes beyond traditional Cold War espionage tales to tell the true story of her family—of five women separated by the Iron Curtain for more than forty years, and their miraculous reunion after the fall of the Berlin Wall. Forty Autumns makes visceral the pain and longing of one family forced to live apart in a world divided by two. At twenty, Hanna escaped from East to West Germany. But the price of freedom—leaving behind her parents, eight siblings, and family home—was heartbreaking. Uprooted, Hanna eventually moved to America, where she settled down with her husband and had children of her own. Growing up near Washington, D.C., Hanna’s daughter, Nina Willner became the first female Army Intelligence Officer to lead sensitive intelligence operations in East Berlin at the height of the Cold War. Though only a few miles separated American Nina and her German relatives—grandmother Oma, Aunt Heidi, and cousin, Cordula, a member of the East German Olympic training team—a bitter political war kept them apart. In Forty Autumns, Nina recounts her family’s story—five ordinary lives buffeted by circumstances beyond their control. She takes us deep into the tumultuous and terrifying world of East Germany under Communist rule, revealing both the cruel reality her relatives endured and her own experiences as an intelligence officer, running secret operations behind the Berlin Wall that put her life at risk. A personal look at a tenuous era that divided a city and a nation, and continues to haunt us, Forty Autumns is an intimate and beautifully written story of courage, resilience, and love—of five women whose spirits could not be broken, and who fought to preserve what matters most: family. Forty Autumns is illustrated with dozens of black-and-white and color photographs.
Download or read book Five Star Billionaire written by Tash Aw and published by Penguin. This book was released on 2014-06-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An entertaining, expansive, and eye-opening novel that captures the vibrance of China today, by a writer whose previous work has been called "mesmerizing," "haunting," "breathtaking," "mercilessly gripping," "seductive," and "luminous." Phoebe is a factory girl who has come to Shanghai with the promise of a job—but when she arrives she discovers that the job doesn't exist. Gary is a country boy turned pop star who is spinning out of control. Justin is in Shanghai to expand his family's real-estate empire, only to find that he might not be up to the task. He has long harboured a crush on Yinghui, who has reinvented herself from a poetry-loving, left-wing activist to a successful Shanghai businesswoman. She is about to make a deal with the shadowy figure of Walter Chao, the five-star billionaire of the novel, who—with his secrets and his schemes—has a hand in the lives of each of the characters. All bring their dreams and hopes to Shanghai, the shining symbol of the New China, which, like the novel's characters, is constantly in flux and which plays its own fateful role in the lives of its inhabitants. Five Star Billionaire, the dazzling kaleidoscopic new novel by the award-winning writer Tash Aw, offers rare insight into China today, with its constant transformations and its promise of possibility.
Download or read book Five Star Music Makeover written by Coreen Sheehan and published by Hal Leonard Corporation. This book was released on 2016-03-01 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Music Pro Guide Books & DVDs). In order to achieve success in today's music industry, artists must first do a great deal of work on their own. Learning the required skills can take years of real-life experience, and hiring personal coaches, studio professionals, and consultants can be costly. But now, for the first time, there's an invaluable resource to help you meet these challenges. Five Star Music Makeover is an engaging all-in-one guide designed specifically for aspiring artists. Written by five experts with over 100 years of collective experience, both on and off the stage, this unique book covers five key skills every musician needs to succeed: (1) improving vocal production/technique; (2) writing memorable and marketable songs; (3) recording your ultimate EP; (4) navigating the publishing world; and (5) promoting music effectively. Also included are insiders' stories and anecdotes, helpful tips, creative exercises, celebrity interviews, and all the practical expertise necessary to develop a successful music career. Five Star Music Makeover is a complete and practical career guide a resource that transforms artists from good to great.
Download or read book Five Star Basketball Drills written by Howard Garfinkle and published by McGraw-Hill Education. This book was released on 1998-02-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 5,000 talented players have completed the Five-Star program and received scholarships. Distinguished alumni include Isiah Thomas, Moses Malone, Dominique Wilkins, Michael Jordan, Mark Aguirre, John Paxson, Jim Paxson, Jeff Ruland, Darnell Valentine, and Mike O'Koren. Here, in print for the first time, is a compilation of 131 drills they practiced at the nation's premier basketball camp. The book includes the following: 131 of the best drills used at the Five-Star camp Conditioning, one, two, and three player drills for men and women Proven regimens from a star-studded galaxy of NCAA and NBA coaches Step by step instructions with pictures and diagrams to maximize your potential and practice time "Howard Garfinkel and Will Klein are as well organized in their presentation of drills as they are in their camp. This book is a great contribution to your basketball library." -- Bob Knight "Owning one of the most varied sports libraries in the country, I consider myself an expert on sports books. Nowhere on my shelves is there anything approaching the value of these drills for youngsters and young coaches. It's the best drill book in America." -- George Raveling "With the advent of the three-point shot, there's now a high priority on the skill parts of the game. This book will help the dedicated user become a fundamentally sound player." -- Mike Fratello "A must for all young players and coaches who want to learn the game the way it should be taught." -- Rick Pitino "Five-Star has done a great job helping kids. I admire the way they've emphasized teaching the concepts and maintained the personal touch in dealing with youngsters. This book carries on that great tradition." -- Mike Krzyzewski
Download or read book Five Star Service One Star Budget written by Michael Heppell and published by Pearson Education. This book was released on 2006 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Download or read book Beppe Grillo s Five Star Movement written by Filippo Tronconi and published by Routledge. This book was released on 2016-03-09 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2009 Beppe Grillo, a well-known Italian comedian, established the Five Star Movement with the aim of sending a handful of citizens to municipal councils to act as the watchdog of a professional political class often perceived as corrupt and self-interested. However, in the Italian general elections of February 2013, despite still largely being considered a small protest movement, the party gained the undisputed role of leading political actor gaining just under 9 million votes and sending 163 Deputies and Senators to the Italian parliament. The birth and rapid rise of the Five Star Movement represents an electoral earthquake with no parallels in Italy and the whole of post-1945 Western Europe and a phenomenon likely to shape the Italian political scene for many years to come. Drawing on an extensive array of data and face-to-face interviews, this volume offers an empirically grounded explanation of the surprising electoral success of the Five Star Movement and presents a realistic picture of this party in its manifold aspects: organisational structure, communication style, linkages with civil society, ideological nature and positioning in the Italian political system.
Download or read book 5 Star Career written by Penelope Przekop and published by CRC Press. This book was released on 2021-11-08 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industries across the globe manufacture products and provide services that you deem 5-star worthy; their goal is to satisfy your needs and desires. They follow the proven science of quality management to make that happen because it is common sense, and its effectiveness is irrefutable. 5-Star Career: Define and Build Yours Using the Science of Quality Management provides common-sense, strategic context for personally implementing quality concepts that reflect your goals as well as your own definition of a 5-star life and career. This book provides the following benefits: Explains how the science of quality management can ensure customer satisfaction, which is what industry uses to gauge the quality of products and services. Relates that explanation to you on a personal level including how the basic concepts and components of the science apply to your career/job, the path it has taken, and can take. Challenges you to identify your authentic needs and desires following the thorough process, research methodology, and data analysis corporations rely on to understand their customers. It tells you how to do all of that, and provides a unique tool to help you gather and analyze the right type of data and information. Clarifies the critical role that controlled systems and processes play in the science of quality management, the role they play in the personal application of quality management, and their surprising power to ensure intended outcomes. Explains how to apply the proven decision-making methodology (used by industry) to identify the best possible process that leads to the career you deem as 5-star worthy, and to address the career elements that will satisfy your authentic needs and desires. Relays how risk-based decision-making is key not only to identifying a process that ensures success but also to addressing the unexpected curveballs that will surely come your way. Penelope Przekop built a 30-year career around the science of quality management while struggling to overcome the uniquely disturbing childhood she shared with her brother. Along the way, she internalized the science used to build quality into products and services and discovered how it can be personally applied to build and manage not only the quality of a career but also the quality of a life.
Download or read book Five Star Service written by Michael Heppell and published by Pearson UK. This book was released on 2015-09-25 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Download or read book The Five Star Boss written by Alan Nelson and published by . This book was released on 2019-09-04 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is primarily designed for new managers who transition from technical expertise to management. One of the weakest links in organizations is helping front line top performers move into leadership roles that requires a significantly different skill set. Managers move from being a passenger to driving. This book offers the person behind the wheel a look under the hood, explaining what they need to know about organizational behavior and how to thrive, not just survive, as the boss. Five-star quality represents the elite in service and performance. This user-friendly book, written by someone with a doctorate in leadership who teaches at some of the top universities in the US, gives new and old bosses a leg up on others. Why settle for Three-Star leading when you can be a Five-Star Boss?
Download or read book Five Star Trails the Ozarks written by Jim Warnock and published by Menasha Ridge Press. This book was released on 2018-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to Hiking Heaven It's no wonder why the Ozark Mountain region is such a popular destination. From the banks of Lake Alma to the broken-down buildings of the Rush ghost town, the area offers some of the most beautiful and diverse landscapes in the country. The Mark Twain National Forest in Missouri is home to pristine natural springs. The Ozark National Forest in Arkansas provides a rugged mountain canvas, and the Arkansas River Valley features the towering Cedar Falls. Discover mountain panoramas, untamedstreams, and remote wilderness. Hiking expert and Ozarks native Jim Warnock shares everything you need to know about 43 five-star hiking trails for all levels and interests, including route details, directions, nearby attractions, GPS-based trail maps, elevation profiles, and more in this easy-to-carry and easy-to-use guidebook. Every trail is rated for scenery, difficulty, trail condition, solitude, and accessibility for children, so you know exactly what to expect before beginning your next adventure.
