Download or read book Exploring Politeness in Business Emails written by Vera Freytag and published by Multilingual Matters. This book was released on 2019-10-11 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.

Download or read book Politeness in Professional Contexts written by Dawn Archer and published by John Benjamins Publishing Company. This book was released on 2020-08-15 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.

Download or read book Cross Cultural Pragmatics written by Juliane House and published by Cambridge University Press. This book was released on 2021-09-30 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a cutting-edge introduction to cross-cultural pragmatics, a field encompassing the study of language use across linguacultures. Cross-Cultural Pragmatics is relevant for a variety of fields, such as pragmatics, applied linguistics, language learning and teaching, translation, intercultural communication and sociolinguistics. Written by two leading scholars in the field, this book offers an accessible overview of cross-cultural pragmatics, by providing insights into the theory and practice of systematically comparing language use in different cultural contexts. The authors provide a ground-breaking, language-anchored, strictly empirical and replicable framework applicable for the study of different datatypes and situations. The framework is illustrated with case studies drawn from a variety of linguacultures, such as English, Chinese, Japanese and German. In these case studies, the reader is provided with contrastive analyses of language use in important contexts such as globalised business, politics and classrooms. This book is essential reading for both academics and students.

Download or read book Indirect Speech Acts written by Nicolas Ruytenbeek and published by Cambridge University Press. This book was released on 2021-06-10 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the fascinating phenomenon of indirect speech acts, highlighting the situations they are used in, and how they are understood.

Download or read book Handbook of Pragmatics written by Sigurd D’hondt and published by John Benjamins Publishing Company. This book was released on 2023-10-15 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This encyclopaedia of one of the major fields of language studies is a continuously updated source of state-of-the-art information for anyone interested in language use. The IPrA Handbook of Pragmatics provides easy access – for scholars with widely divergent backgrounds but with convergent interests in the use and functioning of language – to the different topics, traditions and methods which together make up the field of pragmatics, broadly conceived as the cognitive, social and cultural study of language and communication, i.e. the science of language use. The Handbook of Pragmatics is a unique reference work for researchers, which has been expanded and updated continuously with annual installments since 1995. Also available as Online Resource: https://benjamins.com/online/hop

Download or read book An Introduction to Sociolinguistics written by Janet Holmes and published by Routledge. This book was released on 2022-02-27 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sociolinguistics is the study of the interaction between language and society. In this classic introductory work, Janet Holmes and Nick Wilson examine the role of language in a variety of social contexts, considering both how language works and how it can be used to signal and interpret various aspects of social identity. Divided into three parts, this book explains basic sociolinguistic concepts in the light of classic approaches, as well as introducing more recent research. This sixth edition has been revised and updated throughout, using key concepts and examples to guide the reader through this fascinating area, including: • New material on gender, social media and online use of language, codeswitching, and language policy • An updated companion website that is fully cross- referenced within this book and features video and audio materials and links to useful websites • Revised examples and exercises that include new material from Asia and South America • Fully updated further reading and references sections An Introduction to Sociolinguistics is an essential introductory text for all students of sociolinguistics and a splendid point of reference for students of English language studies, linguistics, and applied linguistics.

Download or read book The Palgrave Handbook of Linguistic Im politeness written by Jonathan Culpeper and published by Springer. This book was released on 2017-05-11 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook comprehensively examines social interaction by providing a critical overview of the field of linguistic politeness and impoliteness. Authored by over forty leading scholars, it offers a diverse and multidisciplinary approach to a vast array of themes that are vital to the study of interpersonal communication. The chapters explore the use of (im)politeness in specific contexts as well as wider developments, and variations across cultures and contexts in understandings of key concepts (such as power, emotion, identity and ideology). Within each chapter, the authors select a topic and offer a critical commentary on the key linguistic concepts associated with it, supporting their assertions with case studies that enable the reader to consider the practicalities of (im)politeness studies. This volume will be of interest to students and scholars of linguistics, particularly those concerned with pragmatics, sociolinguistics and interpersonal communication. Its multidisciplinary nature means that it is also relevant to researchers across the social sciences and humanities, particularly those working in sociology, psychology and history.

Download or read book Exploring Professional Communication written by Stephanie Schnurr and published by Routledge. This book was released on 2013 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide a comprehensive overview of the field of professional communication from an applied linguistics perspective and introduce core concepts and approaches to this key field of academic enquiry.

Download or read book Exploring Im politeness in Specialized and General Corpora written by Yeşim Aksan and published by Cambridge Scholars Publishing. This book was released on 2015-02-05 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corpus linguistic methods provide new avenues for (im)politeness scholarship to reflexively evaluate its understanding of communication and language use on the theoretical contributions of corpus linguistics to the linguistic sciences. In this sense, this volume is a unique contribution to (im)politeness scholarship. It showcases studies in the field which employ specialized and general corpora, with methodologies that range from the speech act to the discourse-analytic and conversation-analytic traditions. The book brings into closer contact scholarship that has hitherto remained in relatively different streams of the scientific investigation of (im)politeness. A unifying theme of the chapters here is that (im)politeness phenomena are situated within the institutional and genre-specific expectations of participants in an interaction. Each of the chapters identifies the situatedness of (im)politeness from varying perspectives. The chapters in the volume are sequenced from specialized to general corpora, and simultaneously move from conversation – and discourse – analytic perspectives to contributions that address issues surrounding the identification and extraction of (im)politeness in general corpora. In collating the chapters of the volume, care was taken to focus attention on languages that have been studied extensively in (im)politeness scholarship (varieties of English – British English and Englishes in Hong Kong – and Greek), and languages that are only recently gaining more visibility in the field (Slovenian and Turkish).

Download or read book The Professional Business Email Etiquette Handbook Guide written by Gerard Assey and published by Gerard Assey. This book was released on 2020-09-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: There is little doubt that online technologies have transformed the way business operates in recent years. And in this age of such advanced technology, email is still the most preferred and often most efficient form of communication, but yet regrettably many organizations treat this very important form of business communication casually and lightly. With the average professional sending 40 emails per day and receiving 121, there is definitely a chance to move fast in email communication, thus overlooking fundamental email etiquette rules. This means that you have 40 opportunities to market yourself and your business in those individual emails you send, every single day. A recent study found that the average adult spends approximately 5 hours a day checking email: 3 hours checking work email and 2 hours checking personal email. This time is spent reading and composing hundreds of messages at a very fast pace –obviously leaving a lot of room for error. These errors can lead to missed opportunities or appearing totally unprofessional. You would have experienced many replying to emails late or not at all or even sending replies that do not actually answer the questions being asked. This can cause a potentially damaging effect on the image of the organization, resulting finally in a loss of business. There are basically 3 key entrances to any business: 1. The front door (face- to-face-walk-in-customers or customers solicited by your sales personnel) 2. The telephone and 3. The net. And the chances are that, if either of these are NOT handled properly, you have lost your customer forever! Think of this for a moment: If most of the business coming in is through the net, and if your organization is able to deal professionally with email, then this will most certainly result in your organization having that all important competitive edge. On the other hand, if not handled the right way, then in the very first instance, chances are that you have lost a customer- and it could even be forever. And remember word of mouth travels fast today- thanks to the social media platforms. So this is where the importance of educating your employees can help, thus protecting your company from awkward liability issues as well. By having employees use appropriate, business like language and etiquette in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization, thus resulting in greater returns with a professional image and branding. Therefore, when it comes to any material or correspondence being sent out from your organization, it is of vital importance to convey the right message in the right way- to ensure that this creates the right impression that you are a credible, professional enterprise and one that will be easy and a pleasure to do business with. And remember you only have that one chance to make that first impression which will be invaluable to building trust and confidence. So like any tool or skill, it is important therefore that organizations take the time to provide the right support to ensure and enable staff to effectively integrate the right online tools and skills into their daily work routine, and gain maximum benefit. It is also vital that organizations develop internal policies to guide employees on the correct use of such online communications, to cover issues such as personal use, privacy, monitoring, downloading of content, access by third parties, and illegal use of the internet to avoid any embarrassment or awkward liability issues that can otherwise arise. This little book: ‘The Professional Business Email Etiquette Handbook & Guide’ comes to you at such a crucial time as this, when the world is going through a pandemic and one needs to be all the more sensitive especially with the right etiquette. So I believe that this will immensely help in equipping you and your team with the essential skills and techniques necessary for managing and structuring emails and writing professionally. So here’s to how to Write Right- the Email Way!

Download or read book 100 of Your Toughest Business Emails Solved written by Megan Sharma and published by Independently Published. This book was released on 2017-08-07 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the savviest office workers struggle with awkward, sticky and downright tricky business emails. How do I politely tell a colleague that their request isn't my job? What do I say when I'm behind schedule or over budget? What if I hate working with that person? "100 of Your Toughest Business Emails: Solved" has all these answers, and more, from an experienced Corporate Communications Manager. Most business people, aside from executives, don't have the luxury of leaving their most critical business emails in the hands of trained professionals. What about the rest of us? In "100 of Your Toughest Business Emails: Solved: Plug and Play Ideas From a Seasoned Corporate Communications Manager," author Megan Sharma draws on her years of experience as a professional ghostwriter for a fast-paced IT company to help others who may struggle with word choice in business emails. The language of corporate America is complex and often filled with potential landmines, which Sharma helps readers stealthily avoid. "100 of Your Toughest Business Emails: Solved" outlines questions to ask yourself before hitting 'Send', and provides concrete examples in six categories: 1. The Work 2. Spill It! (Questions) 3. Survey Says... (Answers or Statements) 4. Co-Workers 5. Gripes (Complaints) 6. All the Feels (Feelings) Readers need only find the sentiments for what they wish to say and then choose an appropriate alternative from Sharma's curated lists. For anyone who sends email in our ever-globalizing working world, this is crucial guide. **Bonuses for Email Subscribers** Megan Sharma offers her weekly email subscribers exclusive content and bonuses, including a downloadable, printable version of this book. Simply print a copy, stash it in your desk, and pull it out any time you need some help with wordsmithing. Visit www.megansharma.com/freestuff to sign up.

Download or read book Im politeness at a Slovenian Call Centre written by Sara Orthaber and published by Springer Nature. This book was released on 2023-11-03 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

Download or read book Workplace Writing written by Stephen Bremner and published by Routledge. This book was released on 2017-09-18 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace Writing: Beyond the Text draws together a wealth of research into different aspects of writing in workplace settings, creating a comprehensive picture of workplace writing and covering factors and activities that go far beyond the text. In a full analysis of the challenges facing the student writer transitioning from the academy to the workplace, this book: covers topics ranging from intertextuality and collaborative writing practices to considerations of power and politeness, and the impact of organisational culture and processes of socialisation brings together the multiple, often interlinked factors that surround and impact on the process of workplace writing and the texts produced in professional settings takes a close look at the pedagogical implications of the various issues relating to workplace writing serves as a resource for teachers who want to go beyond potentially simplistic accounts of writing in the workplace and to provide students with a richer picture of what happens there Workplace Writing will be essential reading for any students, pre- and in-service teachers and researchers with an interest in professional and business discourse and language teaching for specific purposes.

Download or read book Intercultural Politeness written by Helen Spencer-Oatey and published by Cambridge University Press. This book was released on 2021-01-07 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking an interdisciplinary approach, this is the first book to systemise the processes by which we manage relations across cultures.

Download or read book Current Trends and Issues in Higher Education written by Nataša Bakić-Mirić and published by Cambridge Scholars Publishing. This book was released on 2015-02-27 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is a collection of eleven papers written by scholars from around the world, who came together in their shared interest to discuss current trends and issues in higher education. Rich in a diversity of topics, Current Trends and Issues in Higher Education represents a valuable contribution to the fields of language, culture, teaching methodology, education, linguistics and central Asian studies. This book synthesises current theoretical and practical insights in higher education provided by active researchers and practitioners in their respective areas. It is comprehensive in dealing with the issues facing educators today, such as changing perceptions in education and research, and learning and teaching in traditional and non-traditional settings. With today’s constant changes in the field of education as a result of new legislation and globalization, and new instructional practices and research investigations, this book will help all involved in education to keep up with these transformations and be up-to-date in all areas relating to higher education.

Download or read book The Cambridge Handbook of Intercultural Pragmatics written by Istvan Kecskes and published by Cambridge University Press. This book was released on 2022-10-20 with total page 1094 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intercultural pragmatics addresses one of the major issues of human communication in the globalized world: how do people interact with each other in a language other than their native tongue, and with native speakers of the language of interaction? Bringing together a globally-representative team of scholars, this Handbook provides an authoritative overview to this fascinating field of study, as well as a theoretical framework. Chapters are grouped into 5 thematic areas: theoretical foundation, key issues in Intercultural Pragmatics research, the interface between Intercultural Pragmatics and related disciplines, Intercultural Pragmatics in different types of communication, and language learning. It addresses key concepts and research issues in Intercultural Pragmatics, and will trigger fresh lines of enquiry and generate new research questions. Comprehensive in its scope, it is essential reading not only for scholars of pragmatics, but also of discourse analysis, cognitive linguistics, communication, sociolinguistics, linguistic anthropology, and second language teaching and learning.

Download or read book Intercultural Foreign Language Teaching and Learning in Higher Education Contexts written by Romanowski, Piotr and published by IGI Global. This book was released on 2019-02-01 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: While research into intercultural teaching has grown exponentially during the past two decades, the research has primarily resorted to the use of quantitative data collection instruments and the interpretation of scores calculated through them. As such, studies in the field can seem somewhat decontextualized, ignoring in some cases setting-specific parameters. Therefore, further study is needed to bring together theory, research, and practice demonstrating how this teaching is reflected in research design and how it is undertaken in different settings. Intercultural Foreign Language Teaching and Learning in Higher Education Contexts is an essential reference source that provides a series of rich insights into the way intercultural education is practiced in numerous international contexts and showcases practical examples of teaching situations and classroom activities that demonstrate its impact within the classroom. Featuring research on topics such as higher education, multilingualism, and professionalism, this book is ideally designed for educators, researchers, administrators, professionals, academicians, and students seeking pedagogical guidance on intercultural teaching.