Download or read book Exceeding Customer Expectations written by Kirk Kazanjian and published by Broadway Business. This book was released on 2007-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
Download or read book Enterprise Rent A Car written by Meghan Ruth Busse and published by . This book was released on 2012 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.
Download or read book Life Under the Corporate Microscope written by Larry Underwood and published by . This book was released on 2008-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Underwood, a former high-level executive with Enterprise Rent-a-Car, chronicles the remarkable transformation of a company that grew from a small leasing operation to the largest and most profitable car rental company in the world.
Download or read book Driving Loyalty written by Kirk Kazanjian and published by Random House Digital, Inc.. This book was released on 2013-04-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Download or read book Split the Pie written by Barry Nalebuff and published by HarperCollins. This book was released on 2022-03-08 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a leading Yale expert and serial entrepreneur, a radical, principled, and field-tested approach that identifies what’s really at stake in any negotiation and ensures you get your half—so you can focus on growing the pie. Negotiations are incredibly stressful and can bring out the worst in people. Wouldn’t it be better if there were a principled way to negotiate? Wouldn’t it be even better if there were a way to treat people fairly and get treated fairly in a negotiation? Split the Pie offers a new approach that does both—a field-tested method that reframes how negotiations play out. Barry Nalebuff, a professor at Yale School of Management, helps identify what’s really at stake in a negotiation: the “pie.” The negotiation pie is the additional value created through an agreement to work together. Seeing the relevant pie will change how you think about fairness and power in negotiation. You’ll learn how to get half the value you create, no matter your size. Filled with examples and in-depth case studies, Split the Pie is a practical and theory-based approach to negotiation. You’ll see how it helped reframe a high-stakes negotiation when Coca-Cola purchased Honest Tea, a company Barry cofounded with his former student Seth Goldman. The pie framework also works for everyday negotiations. You’ll learn how to deploy logic to determine truly equitable solutions and employ empathy to expand the pie and sell your solution. Split the Pie allows both sides to focus their energy on making the biggest possible pie—to have your pie and eat it too.
Download or read book Dave Lieber s Watchdog Nation Bite Back When Businesses and Scammers Do You Wrong written by Dave Lieber and published by Dave Lieber. This book was released on 2010-10 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of America's last crusading newspaper columnists, Dave Lieber¿s Watchdog Nation shares tips, tools and strategies to bite back when businesses and scammers do you wrong. Save time, money and aggravation. Learn how you can overcome the pickpockets that call themselves the electric company, the phone company, debt collectors, banks, scammers, e-mail spammers, door-to-door salesmen and countless others who want to harm you and your family. This book contains real stories about real people ¿ by the ultimate authority on the subject. Dave Lieber is The Watchdog investigative columnist for The Fort Worth Star-Telegram in Texas. He has helped countless folks stand up for themselves, understand their rights, fight back and win. Consumers will understand how they can take advantage of laws, regulations and other methods that will help them overcome stubborn and uncaring customer service representatives on the other side of the world, companies large and small who ignore their complaints and the growing group of hard-core criminals who take advantage of modern technology to hurt you.
Download or read book Anisha Accidental Detective written by Serena Patel and published by Anisha, Accidental Detective. This book was released on 2020-01-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Perfect for younger detectives. So funny and clever and sweet." Robin StevensWinner of the Sainsbury's Children's Book Prize and of the Crimefest Best Crime Novel for ChildrenHELP! My super-dramatic Aunty Bindi is getting married tomorrow and she's having a mega meltdown. But sssh! I've just found a ransom note, pushed through the letter box, saying Uncle Tony, Bindi's husband-to-be, has been kidnapped, and will only be freed if the wedding is cancelled! I have to keep this a secret otherwise it'll be panic-central...I guess it's up to me - Anisha, ACCIDENTAL DETECTIVE, to save the day.
Download or read book Towards Healthy Cities written by Alexander H. J. Otgaar and published by Ashgate Publishing, Ltd.. This book was released on 2011 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the conditions needed to make public and private investments in healthy cities effective. It argues that three conditions are essential: citizen empowerment, corporate responsibility and a coordinated improvement of urban health. The book uses case studies from around the world to show the importance of these conditions, and how actors are trying to meet them.
Download or read book Information is Beautiful written by David McCandless and published by HarperCollins UK. This book was released on 2009 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Miscellaneous facts and ideas are interconnected and represented in a visual format, a "visual miscellaneum," which represents "a series of experiments in making information approachable and beautiful" -- from p.007
Download or read book Two Weeks in Costa Rica written by Matthew Houde and published by . This book was released on 2012 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination travelogue and guidebook that tells the humorous tale of the authors' vacation in Costa Rica while also giving valuable travel tips.
Download or read book Statement of Disbursements of the House as Compiled by the Chief Administrative Officer from written by United States. Congress. House and published by . This book was released on 2014-10 with total page 840 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers receipts and expenditures of appropriations and other funds.
Download or read book Report of the Secretary of the Senate written by United States. Congress. Senate and published by . This book was released on 2013-10 with total page 916 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Handbook of Research on Innate Leadership Characteristics and Examinations of Successful First Time Leaders written by Guah, Matthew Waritay and published by IGI Global. This book was released on 2021-02-05 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: For hundreds of years, different leadership theories have been explored to try to explain exactly how and why certain people become great leaders. Research spans a discussion of personality traits, the characteristics of the situation at hand, and qualifications of the leader to try to determine what causes people to become more likely than others to take charge. This can be in various settings: CEOs, presidents and prime ministers, managing directors, governors, senators, head coaches, and more. Through the examination of first-time leadership, new theories and ideas on leadership are explored. The Handbook of Research on Innate Leadership Characteristics and Examinations of Successful First-Time Leaders is a comprehensive reference source that focuses on what qualities distinguish first-time leadership from traditional leaders, while furthering leadership theories that look at other variables such as situational factors, knowledge base, skill levels, etc. It reviews the various approaches used by first-time leadership and how each of them uniquely approaches effective leadership, key outcomes, and the strengths and weaknesses of each approach. Furthermore, it distinguishes between the traditional route for leadership, the gradual moving up of an individual over time to higher positions, and a first-time leadership in which an individual begins right away in a position without climbing the professional ladder. This book will attempt to draw lessons from existing first-time leadership experience and provide evidence for the appropriateness of such a route to leadership. Topics highlighted include transformational leadership, political leaders, ethical and unethical leadership, and leadership development. This book is ideal for young professionals, leaders, executives, managers, graduate students, practitioners, government officials, researchers, academicians, and students.
Download or read book Nominations of Daniel R Levinson Harold Damelin and Raymond T Wagner Jr written by United States. Congress. Senate. Committee on Finance and published by . This book was released on 2005 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Enterprise Ontology written by Jan L. G. Dietz and published by Springer Nature. This book was released on 2024 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise ontology is one of the conceptual pillars of enterprise engineering, next to enterprise design and enterprise governance, together accomplishing the goals of intellectual manageability, organisational concinnity and social devotion. By revealing the essence of an enterprise's organisation, enterprise ontology addresses business processes, data and rules in a fundamental and truly integrated way. In addition, it provides deep insight into and broad overview over complex organisational transformations. The book is divided into three parts. Part I is an introduction in enterprise engineering and enterprise ontology. Part II explores the theories underlying enterprise ontology, explaining the foundations of each theory, the elaborations in practical methods and techniques, and the relationships with other comparable approaches. Part III presents the practical application of the theories. It includes a comprehensive summary of the DEMO methodology and the DEMO specification language, as well as exercises and applications of DEMO in various business areas. It also features a chapter on combining DEMO with comparable approaches to modelling business processes, data and rules, to the benefit of the latter. This second edition comprises two major improvements, driven by increased theoretical precision and further practical experience with DEMO. One is the clear separation between documents or data sets and the files that carry them, the other one is the re-positioning of the input data in the action rules. Discussing the theoretical foundations of enterprise ontology and its practical applications in equal measure, this book is the principal textbook in courses on enterprise engineering. Since it unites elements from management science and information systems engineering, it is also relevant to students and professionals in either field.
Download or read book The Almanac of American Employers The Only Guide to America s Hottest Fastest Growing Major Corporations written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2008-10 with total page 729 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market research guide to American employers. Includes hard-to-find information such as benefit plans, stock plans, salaries, hiring and recruiting plans, training and corporate culture, growth plans. Several indexes and tables, as well as a job market trends analysis and 7 Keys For Research for job openings. This massive reference book features our proprietary profiles of the 500 best, largest, and fastest-growing corporate employers in America--includes addresses, phone numbers, and Internet addresses.
Download or read book Cemeterians written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2008 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: Franklin, Jack, Marla, Thadius, and Caitlin... this unlikely group of assorted misfits are the Cemetarians, a group that will take on any job - no, really, we mean any bloody job (money's a bit tight right now)! Trudge through disgusting sewers to battle manatee-massacring mermaids and soggy cultists, creep through creepy, fog-littered cemeteries straight out of an ancient Hammer Film soundstage, confront undead lecherous lodgers and other assorted beasties, creepies, and ghoulies. It all comes down to whether an adolescent giant Automaton, a truly mad, Mad Scientist, a surly Necromancer, a Banshee's granddaughter, and a reluctant furry monster straight from under your little sister's bed can manage not to kill each other - or, at least, quit fighting over the tele-privilege-schedule long enough to get the job done! Not likely.
