Download or read book Energywatch and Postwatch written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2005-11-29 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2000, two new consumer bodies, the Gas and Electricity Consumer Council (Energywatch) and the Consumer Council for Postal Services (Postwatch), were established to represent the views of consumers, to investigate consumer complaints, and to provide advice and information services. Following on from the National Audit Office report (HC 1076, session 2003-04, ISBN 0102929793) published in October 2004, the Committee's report examines the effectiveness of the postal and energy watchdogs in their role of promoting and protecting the interests of consumers. Overall, the Committee is unimpressed with the achievements of either watchdog; the level of consumer complaints has remained high with low consumer recognition of their role, whilst operating costs have escalated. The Committee's report makes a number of recommendations designed to encourage improvement in performance and to reduce costs.

Download or read book Stamp of approval written by Great Britain: Parliament: House of Commons: Trade and Industry Committee and published by The Stationery Office. This book was released on 2007-04-12 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government believes that the current network of Post Offices is unsustainable and has outlined plans for restructuring, which involve closures, relocations and new delivery mechanisms. This report examines this strategy, the distance based criteria that would guide closures, the consultation on the plans at a local level, the future viability of the network, the services the post offices could provide to ensure their viability and the nature of the successor to the Post Office Card Account.

Download or read book The South Eastern Passenger Rail Franchise written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-05-11 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: In June 2003 the Strategic Rail Authority announced that it would be terminating the Connex South Eastern franchise for passenger rail services in Kent, parts of Sussex and South East London; the first, and so far only, instance where a train operating company's franchise has been terminated early. Following on from a National Audit Office report (HCP 457, session 2005-06; ISBN 0102936498) published in December 2005, the Committee's report examines why the franchise experienced difficulties; why the contract was terminated, and the impact on the interests of the taxpayer. The report sets out a number of conclusions and recommendations on the lessons to be learned in order to reduce the risk of future franchise failures.

Download or read book Improving Poorly Performing Schools in England written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2006 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004-05, approximately £837 million was spent in England on a range of national programmes to help address problems in schools that were failing or at risk of failing to provide an acceptable standard of education for their pupils. Following on from a NAO report (HC 679, session 2005-06; ISBN 0102936633) published in January 2006, the Committee's report examines the activities of the DfES and Ofsted to identify and deal with poorly performing schools, to strengthen school leadership and to develop simpler relationships with schools. Findings include that, although the number of poorly performing schools has been reducing, there are still around 1,500 in England that are under-performing. Improvements in data on secondary school performance has helped to identify schools in decline at an earlier stage so that they can benefit from increased support, and similar improvement needs to be done at primary school level. The system of shorter Ofsted inspections, based on school self-evaluation of performance, may be appropriate for the majority of schools, but some schools are not evaluating themselves effectively and incentives needs to be created to help achieve this. School leadership is essential to achieving and maintaining improvements, and Ofsted reports need to diagnose any leadership problems in failing schools explicitly. Local authorities and other schools are important sources of support for struggling schools and there should be greater opportunities for schools to collaborate and share good practice.

Download or read book Sessional Returns written by Great Britain: House of Commons and published by The Stationery Office. This book was released on 2005-06-23 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: With corrigendum slip dated June 2005 (1 sheet).

Download or read book Crown Prosecution Service written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2006 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following on from a NAO report (HCP 798, session 2005-06, ISBN 0102936978) published in February 2006, the Committee's report concludes that the handling of cases in magistrates' courts has in recent years become complex and protracted to the extent that it no longer amounts to summary justice. 55 per cent of the £173 million cost of delay in the magistrates' courts is attributable to the defence, but the police and the Crown Prosecution Service (CPS) account for another 14 per cent (£24 million) each. The CPS needs to review its organisational structure, revise its system for preparing for magistrates' court cases by adopting current best practice, and address the cultural resistance within the organisation to more modern working practices.

Download or read book Tackling the Complexity of the Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-04-27 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.

Download or read book Reducing Brain Damage written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-07-11 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strokes are one of the top three causes of death in England and a leading cause of adult disability. There are 110,000 strokes each year in England, with a quarter occurring to people under 65 years. Some 300,000 people in England are living with moderate to severe disabilities as a result of a stroke. As the NAO report on this subject pointed out (HCP 452, session 05/06 NAO ISBN 010293570X), it costs the economy in total about £7 billion a year, with the direct cost to the NHS about £2.8 billion. This Committee of Public Accounts report takes evidence from the Department of Health and sets out a number of recommendations. The cost of stroke, in both economic and human terms, could be reduced by re-organizing existing services more effectively. Brain scans of many stroke patients are being delayed, everyone who suffers a stroke should be scanned as soon as possible after arrival in hospital, and should not wait more than 24 hours. Stroke patients should spend longer in hospital on a stroke unit, this could reduce the number of deaths. There needs to be an increase in the number of consultants who have training in dealing with strokes, as well as therapists and other specialist staff with expertise in stroke care across the primary and secondary healthcare sectors. The Department of Health should improve provision of information to stroke survivors and carers, so they are made more aware of the support services available. The Department should run an awareness campaign to improve public knowledge about strokes

Download or read book HM Customs and Excise Standard Report 2003 04 written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2005-12-06 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: HM Customs and Excise (now part of HM Revenue and Customs) collected £162 billion of gross receipts in 2003-04 in value added tax (VAT) and excise and customs duties from over 1.8 million business traders. The Committee's report examines the NAO standard report on the work of the Department during 2003-04 (contained within the 95th report of the Commissioners of Her Majestys Customs and Excise for 2003-04, published as HCP 119, session 2004-05, ISBN 0102931593 in December 2004). It makes a number of recommendations focusing on work related to the two key revenue streams of VAT (which generates £63.6 billion net) and hydrocarbon oils, mainly on petron and diesel fuel (which provides £12.7 billion and £9.8 billion respectively).

Download or read book The BBC s White City 2 Development written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-02-14 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: The BBC's White City 2 property development in West London comprises three new buildings, which were built next to an existing BBC building known as White City 1. White City 2 was financed by Land Securities Trillium under a 30 year partnership deal with the BBC, which also covered property services at 48 other BBC locations. The cost of construction for White City 2 was £210 million, along with £60.9 million for furniture and technical fit-out of the buildings. The development was completed on time, but the Committee of Public Accounts found several aspects of the project constituting risks to value for money. The cost of the development also exceeded the amount originally approved by the BBC Governors, along with significant variations to the scheme as the project progressed. The Committee set out a number of conclusions and recommendations: that the whole life costs of projects should be assessed and made available to the BBC Governors; the BBC should better integrate design and construction, so reducing the risk of design changes after contracts have begun; the license fee money should not be used to subsidise the BBC's commercial subsidiaries, and that rent charged for the sublet of buildings should meet the BBC's costs; that the BBC should not hold on to property which it does not need or which it cannot use cost-effectively; the BBC in future should follow public sector good practice, in particular in estimating whole life costs of projects, monitoring returns to the private sector, obtaining refinancing benefits, and integrating design and construction.

Download or read book Consular Services to British Nationals written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-04-20 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Foreign and Commonwealth Office (the Department) provides a wide range of consular services from over 200 Embassies, High Commissions and Consulates ("Posts") worldwide. On the basis of a report by the Comptroller and Auditor General (HC 594, session 2005-06, ISBN 010293617X), the Committee examined three main issues: their progress in influencing British nationals travelling overseas; developing consular services as a responsive service; and reacting to consular crises. The Department has made some significant innovations, such as working with operators like EasyJet and publishing the Rough Guide to Safer Travel, to increase its influence on those travelling overseas. But consular staff are increasingly called to help the irresponsible minority whose problems may have been avoided by greater awareness and planning before travelling, or by sensible behaviour once abroad. The Department used its existing powers to charge for consular services in just 323 out of 84,000 assistance cases. In 2001, the Department procured a casework management system at a cost to date of £3.3 million, but this has not been successfully embedded across the organisation, and has not produced the management information the Department needs to manage its consular business effectively. Issuing passports at over 100 Posts is inefficient and exposes the Department to increasing risks from fraudulent applications. The Department has improved its crisis management capabilities since 2001, although there has been slow progress in updating and testing emergency plans at Posts. The Indian Ocean Tsunami presented an extreme challenge for consular services; their call centres were overwhelmed and they were unable to assist British nationals as quickly as they would have wished.

Download or read book Corporation Tax written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-06-29 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies resident or conducting business in the UK are liable to pay corporation tax on their profits, and since 1999 corporation tax is a self-assessed tax. Companies are required to submit tax returns each year along with any tax due, and these tax returns are then checked for non-compliance. In 2004-05, HM Revenue and Customs collected about £33 billion in corporation tax, and it expects receipts to increase to £42 billion in 2005-06. Following on from a National Audit Office report (HC 678, session 2005-06; ISBN 0102936641) published in January 2006, the Committee's report examines the management of Corporation Tax and sets out a number of conclusions and recommendations. Given an estimated 40 per cent error rate in tax returns, the Department should improve its targeting of enquiries into tax returns for non-compliance and its use of risk assessment techniques in order to increase the tax yield. Plans to restructure the local area office network should help reduce local variations in performance and improve efficiency in enquiry work. All companies will be required to file their tax returns electronically by 2010, and this system should realise a number of benefits, including greater convenience for companies and a reduction in Department's costs and errors in keying-in data.

Download or read book Ministry of Defence written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-06-27 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following on from the NAO report (HCP 595-I, session 2005-06; ISBN 0102936250) published in November 2005, the Committee's report examines the recommendations made to improve the MoD's procurement of defence equipment focusing on time, cost and performance data for 30 defence projects in the year ended March 2005. This covers the 20 largest projects where the main investment decision has been taken and the 10 largest projects still in the assessment stage. The Committee's report focuses on three main issues: options for enhancing programme and project management of defence acquisition; the impact of older projects on overall acquisition performance; and value for money from the Defence Industrial Strategy. Findings include: i) the MoD has reduced the forecast costs of its top 19 projects by some £700 million, but these cuts were needed to bring the Defence Equipment Plan under control rather than the result of better project management; ii) some of the latest capability cuts are short-term expediencies which may result in an erosion of core defence capability or in higher costs throughout the life of individual projects; and iii) despite previous assurances that it had restructured many of its older projects to address past failures, the MoD still attributes much of its historic poor performance to so called "toxic legacy" projects which continue to accumulate considerable time and cost overruns, and it is now time that such projects were put on a firm footing with realistic performance, time and cost estimates against which the MoD and industry can be judged.

Download or read book The NHS Cancer Plan written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-01-26 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10 year NHS cancer plan, published in 2000 established 34 cancer networks in England, to lead to the improvement of cancer services in each locality. The National Audit Office investigated the plan's progress (HC 343, session 2004-05, ISBN 0102932379), and the Committee subsequently took evidence on three main issues: improving the provision of cancer services; making cancer networks work; and addressing inequalities. Increased funding is getting through to front line staff, and is being spent on new drugs, staffing and new services. But 30 per cent of the networks have no comprehensive plans for providing cancer services in their locality. Monitoring of performance against targets by the networks is inconsistent, and very necessary when faced with some demanding targets. Relationships between the networks and the primary care trust should be improved. Inequalities persist: cancer mortality rates are higher in areas of greatest deprivation, the highest mortality rates being twice the lowest across strategic health authorities. In addition, patients are diagnosed with cancer at a later stage in the UK than in other European countries, particularly in deprived areas. The networks should make clear how inequalities are to be addressed.

Download or read book A Safer Place for Patients written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-07-06 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday the NHS successfully treats over 1 million people. However there are risks and treatments can go wrong. A report by the Chief Medical Officer in 2000, ('An organisation with a memory', ISBN 0113224419) estimated that one in ten patients admitted to hospital were unintentionally harmed and that a blame culture and lack of a national system for sharing experience were key barriers to reducing the number of patient safety incidents. In Government's response included plans, timetables and targets to promote patient safety and the establishment of the National Patient Safety Agency. This report finds that insufficient progress has been made. In particular there is a question mark over the National Patient Safety Agency because of cost over-runs and delays in its National Reporting and Learning System and the limited feedback it has so far provided to trusts.

Download or read book Environment Agency written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-05-09 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Environment Agency spent £114 million in 2003-04 on water resources management in England and Wales, in order to ensure sufficient water is available to meet the needs of people and the environment. It recovers the costs through abstraction charges levied on its licence holders, and efficiency improvements helps to reduce the licence fee and, ultimately, could result in lower costs to consumers. Following on from a NAO report (HC 73, session 2005-06; ISBN 012932972) published in June 2005, the Committee's report examines the performance of the Agency in managing water resources across England and the scope for minimising the charges levied on abstractors. The report finds that the Agency has kept the annual increase in the licence fee below the rate of inflation each year, but improvements in efficiency depend upon better cost management data. Although this problem was identified by the Agency in 2001, progress has been slow, and full activity-based costing data are unlikely to be available until 2007-08. The weaknesses in management information have meant that between £650,000 and £1.7 million has been incorrectly allocated between water resource and flood management activities.

Download or read book Working with the Voluntary Sector written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-03-02 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term third sector describes a range of voluntary and community sector organisations including small local community groups, registered charities, foundations, trusts and co-operatives. Following on from the NAO report (HCP 75, session 2005-06; ISBN 0102933243) published in June 2005, the Committees report examines the progress made by central government departments and other funders to improve the way they work with the third sector to achieve value for money in the provision of public services. Findings include that voluntary sector funding represents less than one per cent of central government spending and only limited progress has been made to increase the sectors involvement in delivering government programmes. Voluntary sector organisations are often subject to greater scrutiny and monitoring than private sector providers, and fairer funding practices need to be applied by departments. The Public Service Agreement target to achieve a five per cent increase in voluntary sector participation in public service delivery by 2006 is likely to be met, but the Home Office and the Treasury need to set revised targets beyond 2006 to provide a real incentive to departments to increase their engagement with the sector.