Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Download or read book OECD Public Governance Reviews Better Service Delivery for Inclusive Growth in the Dominican Republic written by OECD and published by OECD Publishing. This book was released on 2017-06-01 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.
Download or read book Integrating Social Services for Vulnerable Groups Bridging Sectors for Better Service Delivery written by OECD and published by OECD Publishing. This book was released on 2015-07-07 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: All OECD countries have vulnerable populations in need of multiple social service supports. This book looks at how services are integrated, vulnerable groups are defined and populations compare, and at the benefits of integrating services. It identifies good practice and promising common approaches.
Download or read book Complex Engineering Service Systems written by Irene Ng and published by Springer Science & Business Media. This book was released on 2011-07-02 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Download or read book Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers Service Expectations written by OECD and published by OECD Publishing. This book was released on 2013-07-29 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case, Australia.
Download or read book Enable Better Service written by Aarde Cosseboom and published by Independently Published. This book was released on 2019-04-07 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.
Download or read book H R 3283 a Bill to Improve Recreational Facilities and Visitor Opportunities on Federal Recreational Lands by Reinvesting Receipts from Fair and Consistent Recreational Fees and Passes written by United States. Congress. House. Committee on Resources. Subcommittee on National Parks, Recreation, and Public Lands and published by . This book was released on 2003 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Twentieth Century written by and published by . This book was released on 1925 with total page 1028 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Risk Thinking for Cloud Based Application Services written by Eric Bauer and published by CRC Press. This book was released on 2017-04-07 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many enterprises are moving their applications and IT services to the cloud. Better risk management results in fewer operational surprises and failures, greater stakeholder confidence and reduced regulatory concerns; proactive risk management maximizes the likelihood that an enterprise’s objectives will be achieved, thereby enabling organizational success. This work methodically considers the risks and opportunities that an enterprise taking their applications or services onto the cloud must consider to obtain the cost reductions and service velocity improvements they desire without suffering the consequences of unacceptable user service quality.
Download or read book Norfolk and Western Magazine written by Norfolk and Western Railway Company and published by . This book was released on 1955 with total page 810 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Business Model Innovation in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2016-12-16 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.
Download or read book OECD Territorial Reviews Siena Italy 2002 written by OECD and published by OECD Publishing. This book was released on 2002-07-05 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: OECD's territorial review of the Italian province of Siena.
Download or read book Business Process Driven SOA Using BPMN and BPEL written by Kapil Pant and published by Packt Publishing Ltd. This book was released on 2008-08-28 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: Go from Business Process Modeling to Orchestration and Service Oriented Architecture with this book and eBook.
Download or read book City Logistics 1 written by Eiichi Taniguchi and published by John Wiley & Sons. This book was released on 2018-05-24 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of three books presents recent advances in modelling, planning and evaluating city logistics for sustainable and liveable cities based on the application of ICT (Information and Communication Technology) and ITS (Intelligent Transport Systems). It highlights modelling the behaviour of stakeholders who are involved in city logistics as well as planning and managing policy measures of city logistics including cooperative freight transport systems in public-private partnerships. Case studies of implementing and evaluating city logistics measures in terms of economic, social and environmental benefits from major cities around the world are also given.
Download or read book The Service learning Educator written by National Center for Service-Learning (U.S.) and published by . This book was released on 1980 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Download or read book Railway Review written by and published by . This book was released on 1918 with total page 1010 pages. Available in PDF, EPUB and Kindle. Book excerpt:
