Download or read book Emotional Equity written by Elisa Levy and published by . This book was released on 2019-04-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: LOYAL STAFF AND CUSTOMERS ARE THE KEY TO PROFITABILITY AND LONG-TERM BUSINESS SUCCESS. Every business leader knows this, and for more than two decades, companies have tried to win staff and customer loyalty through lofty rhetoric, elaborate reward schemes, and complex systems. The result? Such loyalty remains hard to come by. According to a 2017 study from Lee Resources, 91 percent of customers will not come back to a business if they don't like the way they were treated. That sentiment applies equally to staff loyalty. A 2018 Gallup Study showed that 71 percent of employees across industries aren't engaged in their jobs and don't feel loyal to their employers--trends that cost American businesses billions each year. In Emotional Equity, Elisa Levy provides a surprisingly simple solution to this problem. Instead of focusing on slogans and systems, she offers a people-centered approach to winning loyalty based on building authentic relationships and making work meaningful. This philosophy, dubbed "Emotional Equity," makes employees and customers feel like they matter ... because they do. This book shows business owners and leaders how to create Emotional Equity through seven concrete principles that can be applied immediately to their organizations. These principles are rooted in a case study of the Southernmost Hotel Collection, a resort in the Florida Keys that began as a lackluster group of motel properties and ended as one of the most profitable hotel sales in the history of South Florida, turning an investment of $1 million into more than $100 million. By applying the seven principles of Emotional Equity, businesses of all kinds can create a better staff culture, improve customer service and satisfaction, and increase their bottom line.

Download or read book Engaging Education Developing Emotional Literacy Equity And Coeducation written by Matthews, Brian and published by McGraw-Hill Education (UK). This book was released on 2005-11-01 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Brian Matthews brings intellectual rigour as well as passionate commitment to the important tasks of appreciating the role that emotional literacy can play in a refreshing education. It is a powerful combination. It is because he understands so well the need to attend to the purpose of education that he is so illuminating on the strategies that will give all young people the best possible chance to learn and to grow." James Park, Director, Antidote "This book will be read by individuals who have an interest in bringing about change in the presentcurriculum. School Science Review This book reveals the huge potential of engaging pupils with their emotions in the classroom, and presents evidence that when pupils work in this way they become more co-operative and help each other to learn. The book explores how schools can move beyond a focus on cognitive attainment through an emphasis on affective engagement, to help pupils develop better relationships of all kinds and prepare them for adulthood in a fast-changing world. For teachers, the book tackles the important questions of: What is emotional literacy and emotional intelligence? How can teachers incorporate pupils' emotional development into their lessons while nourishing and enhancing achievement? How is it possible to have a calm atmosphere in the classroom with pupils enjoying learning together? Engaging Education is the first book to link the issues of emotional literacy, equity and social justice, and the education of the whole child, thus providing the social and political context for emotional literacy. In connecting emotional literacy and equity with the structure of schooling, it establishes that co-educational schools can contribute to enabling boys and girls to relate to and understand each other. Based firmly on research, this innovative book gives teachers invaluable guidelines on what to concentrate on and what to avoid. It is key reading for teachers and trainee teachers as well as policymakers and all those concerned with education.

Download or read book Equity Centered Trauma Informed Education written by Alex Shevrin Venet and published by Taylor & Francis. This book was released on 2023-09-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educators must both respond to the impact of trauma, and prevent trauma at school. Trauma-informed initiatives tend to focus on the challenging behaviors of students and ascribe them to circumstances that students are facing outside of school. This approach ignores the reality that inequity itself causes trauma, and that schools often heighten inequities when implementing trauma-informed practices that are not based in educational equity. In this fresh look at trauma-informed practice, Alex Shevrin Venet urges educators to shift equity to the center as they consider policies and professional development. Using a framework of six principles for equity-centered trauma-informed education, Venet offers practical action steps that teachers and school leaders can take from any starting point, using the resources and influence at their disposal to make shifts in practice, pedagogy, and policy. Overthrowing inequitable systems is a process, not an overnight change. But transformation is possible when educators work together, and teachers can do more than they realize from within their own classrooms.

Download or read book From Equity Insights to Action written by Andrea M. Honigsfeld and published by Corwin Press. This book was released on 2021-07-31 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Greatest Assets are Right Before Your Eyes: Your Multilingual Learners! Equity for multilingual learners (MLLs) means that students’ cultural and linguistic identities, backgrounds, and experiences are recognized as valued, rich sources of knowledge and their academic, linguistic, literacy, and social–emotional growth is ensured to the fullest potential. This ready-to-use guide offers practical, classroom-level strategies for educators seeking thoughtful, research-informed, and accessible information on how to champion equity for MLLs in a post-COVID era. Focused on the deliberate daily actions that all teachers of multilingual learners can take, this resource guide captures a compelling advocacy framework for culturally and linguistically responsive equity work, including Authentic examples of how educators understand and support MLLs through an equity lens Student portraits of multilingual learners’ experiences Accessible answers to essential how-to questions Robust professional learning activities Access to print and online resources for additional information Thoughtful probes throughout the guide help teachers develop student agency and foster pathways in their own practice and communication with multilingual learners.

Download or read book Corporate Emotional Intelligence written by Gareth Chick and published by Critical Publishing. This book was released on 2018-10-09 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: As part of the series Leadership and Executive Coaching, Corporate Emotional Intelligence is a seminal work for business communication, management and organisational behaviour in the 21st Century, setting a new precedent for business leadership and management books. It analyses how human behaviour is conditioned within corporate cultures, how managers come to adopt unconscious controlling habits that are counter-productive and which create cultures of fear. It shows how through the art of coaching and mentoring, breaking habits and personal development, transformational leadership within teams can result and, through theory and practise, shows us how to lead when managing people in the business environment. Unique to this leadership coaching book is the introduction of the Corporapath- the Corporate Hostage and to the anxiety disorder CTSD - Corporate Traumatic Stress Disorder, yielding a profound new level of self-awareness for all corporate citizens. Success now requires a different kind of business intelligence: IQ + EQ is no longer sufficient. We now need CEQ - Corporate Emotional Intelligence - the ability to read, understand and manage the psychological states and behaviours that are unique to corporate cultures and emotionally intelligent leadership.

Download or read book Theory and Empirical Practice in Research on Social and Emotional Skills written by Miloš Kankaraš and published by Frontiers Media SA. This book was released on 2022-09-22 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Social Emotional Learning Upgrade written by Christopher J. Kazanjian and published by Taylor & Francis. This book was released on 2023-12-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Social-Emotional Learning Upgrade explores how today’s educators can connect two previously separated but important curricula in their schools: social-emotional learning (SEL) and educational technology. With schools’ SEL efforts pressed for time and resources and digital engagements often limited to skill development, K-12 students risk being unprepared to sustain their well-being and personal opportunities in a rapidly changing, technology-dependent world. Driven by a paradigm that synthesizes multicultural education and humanistic psychology, this book readies educators to implement SEL curricula that will support young learners as they navigate constant social and technological flux and that will nurture their unique perceptions of reality, their aspirations, and their mental and physical health. Each chapter’s novel insights will help to mitigate both student disengagement and teacher demoralization, enabling classroom pedagogies and the process of schooling to better align with the ways in which learners explore, express, and create meaning. Guiding pre-service teachers, leaders, and curriculum developers beyond common goals such as digital skills development, content mastery, or standardized testing, this volume focuses instead on complex digital literacies, collaborative experiences, problem- and project-based learning, culturally relevant pedagogies, and overall holistic growth.

Download or read book The Psychology of Emotions written by Carroll E. Izard and published by Springer Science & Business Media. This book was released on 1991-10-31 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotions are a part of personality and essential to all human relationships, but how well do we understand what they really are? What are the processes by which they occuer and influence us? How do they affect the way we perceive and interact with the world? In The Psychology of Emotions, author Carroll E. Izard provides a timely overview that focuses on the relevance of emotions to our daily lives as he addresses these and other fundamental questions on the activation, expression, experience, and functions of emotions.

Download or read book Emotional Branding written by Marc Gobe and published by Simon and Schuster. This book was released on 2010-02-09 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Branding is the best selling revolutionary business book that has created a movement in branding circles by shifting the focus from products to people. The “10 Commandments of Emotional Branding” have become a new benchmark for marketing and creative professionals, emotional branding has become a coined term by many top industry experts to express the new dynamic that exists now between brands and people. The emergence of social media, consumer empowerment and interaction were all clearly predicted in this book 10 years ago around the new concept of a consumer democracy. In this updated edition, Marc Gobé covers how social media helped elect Barack Obama to the White House, how the idea behind Twitter is transforming our civilization, and why new generations are re-inventing business, commerce, and management as we know it by leveraging the power of the web. In studying the role of women as "shoppers in chief, "and defining the need to look at the marketplace by recognizing differences in origins, cultures, and choices, Emotional Branding foresaw the break up of mass media to more targeted and culturally sensitive modes of communications. As the first marketing book ever to study the role of the LGBTQ community as powerful influencers for many brands, Emotional Branding opened the door to a renewed sensitivity toward traditional research that privilege individuality and the power of the margins to be at the center of any marketing strategy. A whole segment in the book looks at the role of the senses in branding and design. The opportunity that exists in understanding how we feel about a brand determines how much we want to buy. By exploring the 5 senses, Emotional Branding shows how some brands have built up their businesses by engaging in a sensory interaction with their consumers. Emotional Branding explores how effective consumer interaction needs to be about senses and feelings, emotions and sentiments. Not unlike the Greek culture that used philosophy, poetry, music, and the art of discussion and debate to stimulate the imagination, the concept of emotional branding establishes the forum in which people can convene and push the limits of their creativity. Through poetry the Greeks invented mathematics, the basis of science, sculpture, and drama. Unless we focus on humanizing the branding process we will lose the powerful emotional connection people have with brands. Critics hailed Emotional Branding as a breakthrough and a fresh approach to building brands. Design in this book is considered a new media, the web a place where people will share information and communicate, architecture a part of the brand building process, and people as the most powerful element of any branding strategy. Most importantly, it emphasizes the need to transcend the traditional language of marketing--from one based on statistics and data to a visually compelling new form of communication that fosters creativity and innovation. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.

Download or read book In the Common Interest written by John Carona and published by Greenleaf Book Group. This book was released on 2014-01-07 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across America, community associations are flourishing. As a growing number of residents have discovered, these communities offer a new way of living together—one that protects and enhances property values, allows people to support their mutual interests, and promotes harmony and cooperation. In the Common Interest reveals the phenomenal growth of this lifestyle, and explains how the modern community association benefits not only residents but also the country at large. Author John Carona outlines the pros and cons of these communities, plus prescriptive advice for how we can make them even better. To bring his points to life, Carona weaves throughout the book the fictional story of David and Sandra, a couple whose experiences bust many myths about community living. Whether you’re considering living in a community association or whether you currently reside or govern in one, you’ll be enriched and empowered by the wealth of knowledge contained in this book—and inspired by Carona’s vision of how we can continue to build the new American community.

Download or read book Building Equity written by Dominique Smith and published by ASCD. This book was released on 2017-07-21 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a school with a diverse student body where everyone feels safe and valued, and all—regardless of race, culture, home language, sexual orientation, gender identity, academic history, and individual challenges—have the opportunity to succeed with interesting classes, projects, and activities. In this school, teachers notice and meet individual instructional needs and foster a harmonious and supportive environment. All students feel empowered to learn, to grow, and to pursue their dreams. This is the school every student needs and deserves. In Building Equity, Dominique Smith, Nancy Frey, Ian Pumpian, and Douglas Fisher, colleagues at San Diego’s innovative Health Sciences High & Middle College, introduce the Building Equity Taxonomy, a new model to clarify the structural and interpersonal components of an equitable and excellent schooling experience, and the Building Equity Review and Audit, survey-based tools to help school and teacher leaders uncover equity-related issues and organize their efforts to achieve • Physical integration • Social-emotional engagement • Opportunity to learn • Instructional excellence • Engaged and inspired learners Built on the authors’ own experiences and those of hundreds of educators throughout the United States, this book is filled with examples of policy initiatives and practices that support high-quality, inclusive learning experiences and deliver education that meets critical standards of equality and equity.

Download or read book The Female Supremacy Manifesto written by Connie Riker and published by Conrad Riker. This book was released on 101-01-01 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of being silenced in a world dominated by men? Do you yearn for a society where women's voices are not only heard but celebrated? If yes, then this book is for you! "The Female Supremacy Manifesto" is a call to arms for all women who believe in their inherent superiority over men. It explores the most pressing issues facing women today and offers a roadmap to a future where women are in control. Inside these pages, you'll find the answers to: - Why women are supreme and how we can claim our rightful place at the top. - How cultural Marxism can be used as a tool to push progressive ideologies and feminist agendas. - Why considering the multiple aspects of a woman's identity is crucial in the fight for gender equality. - How patriarchal oppression continues to manifest in today's society and how we can dismantle it. This book delves into topics such as the #MeToo movement, reproductive rights, wage gap, emotional labor, female leadership, sexual liberation, the feminine divine, and female friendships. So, if you want to change the world, start by reading "The Female Supremacy Manifesto". This book will equip you with the knowledge and tools necessary to fight for a future where women are truly supreme. Buy this book today and join the revolution!

Download or read book Global Cases on Hospitality Industry written by Timothy L. G. Lockyer and published by Routledge. This book was released on 2013-05-13 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get a comprehensive research-based look at real life hospitality industry issues from leaders in the field Global Cases on Hospitality Industry is a comprehensive examination into hospitality issues around the world. This detailed look at the industry’s dynamics uses an international perspective that provides reader understanding by spanning several strategic and functional areas in management practices. Leading academics, trainers, and consultants from around the globe offer research-based perspectives on real life issues in this competitive industry. This important text extensively explores various aspects of the industry from both Asian and Western countries, providing important insights into policymaking, research, consulting, and teaching. Global Cases on Hospitality Industry presents extensively-researched illustrative case studies and accounts of revealing management practices from experts around the world. This book explains both the positive and negative impact of certain real life policy and management decisions in various aspects of the industry. This text discusses topics such as marketing, human resources, strategy, entrepreneurship, the use of technology, and ethics, using inside looks into different hospitality and travel and tourism companies. The book includes numerous figures and tables to clearly illustrate research data. Topics in Global Cases on Hospitality Industry include: consumer marketing research price promotions consumer behaviors bed and breakfast expectation analysis assessment of service quality company organizational structure labor productivity human resource issues franchise restaurants impact around the world tour operator strategies similarity of problems between the hospitality and tourism industries heritage tourism societal effects of tourism development ethical challenges and much more! Global Cases on Hospitality Industry is essential reading for hospitality management educators, students, trainers, and researchers in services management.

Download or read book Success is an Inside Job written by Simon T. Bailey and published by Sound Wisdom. This book was released on 2017-09-26 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author Simon T. Bailey comes… Two classic books combined into one. Success Is An Inside Job will… Articulate how to increase your self-worth Identify how to shift from success to significance Evaluate how to buy your future Develop your signature presence Brilliant Service Is The Bottom Line will… Create High-Touch moments in the midst of a High-Tech world Convey why customer ownership is more important than customer service Differentiate your customer experience by creating memorable moments Assess why Service Leaders are important to the operation

Download or read book The Economy of Brands written by J. Lindemann and published by Springer. This book was released on 2010-05-07 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many businesses brands account for the majority of shareholder value. It is crucial to understand how the economy of brands works and can be exploited to create sustainable value. The purpose of this book is to develop and enhance the understanding of the brand as an economic asset, to make better business and investment decisions.

Download or read book Follow Me Creating a Personal Brand with Twitter written by Sarah-Jayne Gratton and published by John Wiley & Sons. This book was released on 2012-07-02 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the most of Twitter as a tool for creating a personal brand Twitter boasts more than 100 million active users with 50 million of them actively tweeting every day, making Twitter an indisputably powerful marketing platform. With this insightful book, author and Twitter guru Sarah-Jayne Gratton offers real-world examples and proven techniques for capturing a Twitter audience and using that audience to spread the word about you to build a personal brand. Details ways in which you can use Twitter to build a personal brand Shows you how to maximize Twitter?s potential as a powerful marketing tool for your own benefit Encourages you to take advantage of Twitter?s vast audience Follow Me! Creating a Personal Brand with Twitter escorts you through using Twitter to create and execute a surefire personal marketing campaign that spans the globe.

Download or read book Wounded Hearts written by Jennifer Travis and published by Univ of North Carolina Press. This book was released on 2006-05-18 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The literary study of emotion is part of an important revisionary movement among scholars eager to recast emotional politics for the twenty-first century. Looking beyond the traditional categories of sentiment, sensibility, and sympathy, Jennifer Travis suggests a new approach to reading emotionalism among men. She argues that the vocabulary of injury, with its evaluations of victimhood and its assessments of harm, has deeply influenced the cultural history of emotions. From the Civil War to the early twentieth century, Travis traces the history of male emotionalism in American discourse. She argues that injury became a comfortable vocabulary--particularly among white middle-class men--through which to articulate and to claim a range of emotional wounds. The debates about injury that flourished in the cultural arenas of medicine, psychology, and the law spilled over into the realm of fiction, as Travis demonstrates through readings of works by Stephen Crane, William Dean Howells, Willa Cather, Henry James, and Edith Wharton. Travis concludes by linking this history to twenty-first-century preoccupations with "pain-centered politics," which, she cautions, too often focuses only on women and racial minorities.