Download or read book Elevating Customer Service in Higher Education written by Heath Boice-Pardee and published by . This book was released on 2018-06-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick
Download or read book Creating a Service Culture in Higher Education Administration written by Mario Martinez and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers". Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.
Download or read book Elevating Marginalized Voices in Academe written by Emerald Templeton and published by Routledge. This book was released on 2021-03-01 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shares advice, how-to’s, validations, and cautionary tales based on minoritized students’ recent experiences in doctoral studies. Providing a change of view from inspirational works framed at the "traditional" graduate student towards the affirmation of marginalized voices, readers are given a look at the multiplicitous experiences of underrepresented identities in the predominantly, and historically, White academy. With the changing landscape of America’s institutions of higher education, this book shares tools for navigating spaces intended for the elite. From the personal to professional, these words of wisdom and encouragement are useful anecdotes that speak to the practitioner and academic.
Download or read book The Power of Retention written by Neal A. Raisman and published by . This book was released on 2008 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic customer service is not just a legitimate concern but a necessity for colleges and universities. Building on the lessons outlined in 'Embrace the Oxymoron', the author takes the next steps with more solutions, how to's, research and formulas to assure college retention, enrollment and financial success.
Download or read book Faculty Perspectives on Customer Service as Provided to the Student customers of Christian Higher Education written by Nancy J. Brainard and published by . This book was released on 2002 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The purpose of this study is to discover what faculty members of Christian institutions of higher education consider to be excellent customer service to students ... Twenty-one faculty members of four institutions of higher education belonging to the Council for Christian Colleges and Universities (CCCU) are interviewed ... From the data gathered, a model of excellent customer service emerges. Three major components [of this model] ... are faculty members (a) making themselves accessible to students, (b) interacting with students through various formal and informal roles, and (c) cultivating relationships with students"--Abstract.
Download or read book Creating a Service Culture in Higher Education Administration written by Mario Martinez and published by . This book was released on 2013 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Elevate written by Aisyah Saad and published by . This book was released on 2019-01-23 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Catching an academician who gives a brilliant presentation is a rarity nowadays. Few can deliver a well-designed presentation that is memorable, inspiring and impactful to the audience. Many still falter, subsequently result in a phenomenon coined 'Death by Powerpoint'. In many instances, lectures, research seminars and workshops, we have no idea why our audience tunes out, turns to their mobile phones, some yawn and fall asleep during our presentations. In this book, Elevate, you will discover strategic ways to engage your audience and sustain their attention in any academic presentations that you plan to give-whether as a young aspiring researcher or a seasoned academic. Elevate provides lessons on how to deal with pain points in presentations. In addition, you will learn new perspectives and personal insights in crafting and delivering award-winning presentations in higher education.
Download or read book Elevate the Debate written by Jonathan A. Schwabish and published by John Wiley & Sons. This book was released on 2020-02-11 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to make data-driven research accessible to decision makers, policymakers, and the general public Many researchers, scholars, and analysts fail to develop communication strategies that work in today’s crowded landscape of content, research, and data. To be successful, modern researchersneed to share their insights with the wider audience that lies beyond academia. Elevate the Debate helps researchers of all types more effectively communicate their work in any number of areas, from traditional news outlets to the new media platforms of the digital age. After reading this book, you will be inspired and equipped to use traditional and digital media environments to your advantage. This real-world guide helps you present your data-driven research with greater clarity, coherence, and impact. An array of practical strategies and proven techniques enables you to make your research accessible to diverse audiences, form engaging narratives, and design and implement meaningful outreach plans. Each chapter examines a specific communications strategy, such as data visualization, presentation skills, social media, blog writing, and reporter interactions. Written by expert members of the Urban Institute’s Communication department, and edited by Jonathan Schwabish, a Senior Fellow at Urban, Elevate the Debate guides you on how to use the media environment to your advantage and make a difference through policy insights and policy solutions. This valuable book teaches you how to: Develop and apply data-driven and story-focused communication Use the “Pyramid Philosophy” of rooting accessible, engaging communications products in sophisticated research. Solve problems with your research by defining goals and recommending conclusions-based actions Identify the researchers, organizations, funders, influencers, and policymakers who are most important to your goals and precisely target their information needs Employ communication styles and strategies to get your work in the hands of people who can use it and act upon it. Elevate the Debate: A Multi-layered Approach to Communicating Your Research is a must-have resource for academic researches, policy researchers, and all analysts of data-driven research.
Download or read book Elevating Intentional Education Practice in Graduate Programs written by El-Amin, Abeni and published by IGI Global. This book was released on 2023-01-06 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educational leaders must institutionalize, implement, execute, and review initiatives to ensure graduate programs exceed performance metrics of educator quality, educational services, activities, technology, continuous improvement, and intentional education practice. Likewise, leaders must recognize that stakeholder engagement is invaluable to alleviate challenges in developing, assessing, and improving graduate program performance. Elevating Intentional Education Practice in Graduate Programs analyzes how higher education leaders implement performance improvements for graduate education and provides an interdisciplinary perspective of how issues and challenges concerning graduate program performance effectiveness impact stakeholders. Covering key topics such as online education, student learning, organizational development, and authentic leadership, this reference work is ideal for researchers, scholars, academicians, practitioners, educators, and students.
Download or read book How to Market a University written by Teresa Flannery and published by Johns Hopkins University Press. This book was released on 2021-01-12 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Market a University offers leaders and their CMOs the language, examples, and even questions they should discuss and answer in order to build or refine their marketing strategy.
Download or read book Elevating Excellence written by Vipin Benny and published by Eliva Press. This book was released on 2023-11-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Elevating Excellence: The Relevance of Internal Marketing in Higher Education Institutions in India" is an insightful book authored by Dr. Vipin Benny, that thoroughly examines the crucial role of internal marketing within the context of higher education institutions in India. The book presents a comprehensive guide to understanding how internal marketing can be harnessed to elevate the quality of education, foster institutional excellence, and ensure the holistic development of students and staff. The book begins by providing a clear definition of internal marketing in the context of higher education, stressing that it goes beyond student recruitment to create an environment where all stakeholders, including students, faculty, and staff, actively participate in promoting the institution's mission and vision. It emphasizes the significance of nurturing a culture of continuous improvement, effective communication, and a shared sense of purpose. The book also reveals the importance of open and transparent communication, both in disseminating information and actively seeking feedback from stakeholders. Real-world case studies and examples demonstrate how successful internal marketing initiatives have led to improved student satisfaction, increased faculty engagement, and a more dynamic learning environment in Indian higher education institutions."Elevating Excellence" offers practical guidelines and recommendations for educators, administrators, and policymakers, highlighting the importance of professional development, creating a supportive work environment, and aligning institutional goals with national and global educational trends.
Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Download or read book Powerful Practices for Supporting English Learners written by Fern Westernoff and published by Corwin Press. This book was released on 2021-03-03 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Highlight the assets of English Learners in your classroom Students do better in school when their voices are heard. For English Learners, that means not only supporting their growing language proficiency, but also empowering them to share their linguistic and cultural identities. This practical guide, grounded in compelling research and organized around essential questions and answers, is designed to help all educators build on their current competencies to authentically harmonize home languages and cultures in the classroom. Inside you’ll find • The emotional, social, linguistic, cognitive, and academic rationale for incorporating cultural and linguistic assets • Creatively illustrated powerful practices with concrete examples of successful implementation • Myth-busting reflections to spark critical thinking about diversity, inclusive education, and family engagement • Curriculum connections tied to American and Canadian standards By recognizing and validating every student’s linguistic and cultural assets, you create a supportive environment for academic success.
Download or read book Elevate written by Erik Therwanger and published by Balboa Press. This book was released on 2018-11-16 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s Time to Take Off ! Is your business stuck on the ground, when it should be soaring at new heights? Like an aircraft, your organization was never built to remain on the endless taxiway of mediocrity. Instead, you should be pushing the throttle forward and breaking through to new levels of growth and success. But without a solid plan, most business leaders find themselves “winging-it,” unprepared to navigate the numerous challenges that keep their aircraft grounded. Disengaged team members, cash flow issues, poor management, and a lack of planning round out the top issues that make lift off difficult. ELEVATE: Take Your Business to the Next Level introduces business owners, executives, leaders, and team members to the Business Elevation System - BES. The BES, allows you to design a dynamic Flight Plan, ascend to new levels, and achieve the results you have always dreamed of. The Business Elevation System - BES provides you and your team with: Strategies for Flight Plan Creation Techniques for Aircrew Development New Tactical Maneuvers The ability to achieve Ascension Enhancement
Download or read book Higher Education Administration for Social Justice and Equity written by Adrianna Kezar and published by Routledge. This book was released on 2019-10-16 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Higher Education Administration for Social Justice and Equity empowers all administrators in higher education to engage in their work—to make decisions, hire, mentor, budget, create plans, and carry out other day-to-day operations—with a clear commitment to justice, sensitivity to power and privilege, and capacity to facilitate equitable outcomes. Grounding administration for social justice as a matter of daily work, this book translates abstract concepts and theory into the work of hiring, socialization, budgeting, and decision-making. Contributed chapters by renowned scholars and current practitioners examine the way higher education administration is organized, and will help readers both question existing structures and practices, and consider new and different ways of organizing campuses based on equity and social justice. Rich with case studies and pedagogical tools, this book connects theory to practice, and is an invaluable resource for current and aspiring administrators.
Download or read book Elevating Learning Development paperback written by Nick van Dam and published by Lulu.com. This book was released on 2018-09-04 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The defining attributes of the 21st-century economy and fourth industrial revolution are innovation, technology, globalization, and a rapid pace of change. Therefore, an organization's capacity to enhance the capabilities of its workforce and create a culture of continuous learning are vital to remaining competitive. These trends make an effective learning-and-development (L&D) function more critical than ever. This compendium of articles, from L&D professionals at McKinsey & Company, discusses every facet of professional development and training-from ensuring that L&D's efforts are closely aligned with business strategy to elements of advancing the L&D function, designing learning solutions, deploying digital learning, executing flawlessly, measuring impact, and ensuring good governance. For L&D professionals seeking to hone their organization's efforts, Elevating Learning & Development: Insights and Practical Guidance from the Field is the ideal resource.
Download or read book Elevate the Director of the Indian Health Service to Assistant Secretary for Health and Human Services Tribal Trust Fund Accounts written by United States. Congress. Senate. Committee on Indian Affairs (1993- ) and published by . This book was released on 1999 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt:
