Download or read book Effective Telemarketing Skills written by Isaiah Osterberger and published by . This book was released on 2021-08-10 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telemarketing is different from telesales. The latter is about trying to open and close business over the phone. Telemarketing, on the other hand, is all about trying to create opportunities. It can be used for market research (polling the opinion of decision makers) or it can be used simply to collect accurate information to employ other marketing techniques (such as finding out the decision maker's name and e-mail address in order to target e-mail marketing). This book will guide you through the ins and outs of overcoming your fear of telemarketing and cold calling, and help you to design your own professional sounding scripts. It covers off how to respond to certain situations and especially how to deal with belligerent gatekeepers and provides you with several proven scripts and lines you can use or adapt for your own uses. Anyone considering entering the telemarketing profession, or any sales people tasked with regular cold call prospecting to create their own leads and opportunities should get hold of a copy of this book.
Download or read book The Professional Telemarketers Handbook written by Elwyn Coventry and published by Topsy Publishing. This book was released on 2018-04-03 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Download or read book Professional Tele Marketing Skills The Master Guide to Selling on Phone written by GERARD ASSEY and published by Gerard Assey. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
Download or read book Top Telemarketing Techniques written by Ellen Bendremer and published by Red Wheel/Weiser. This book was released on 2003-05-19 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Top Telemarketing Techniques is an information-packed resource for all sales professionals. It offers expert insight and proven strategies for using the telephone as a powerful and effective sales tool. This book offers valuable information needed to develop, improve upon, and fully utilize your telephone sales skills, allowing you to close more sales over the telephone. Telemarketing is a highly cost-effective and timesaving alternative to most other forms of sales and marketing for any organization. Top Telemarketing Techniques offers solutions for utilizing the telephone to close more sales and generate higher revenues. If you're a salesperson, manager, entrepreneur, or business leader, this is the one sales training book you need to begin maximizing your use of the telephone in order to vastly improve sales and customer relations.
Download or read book Telesales written by Aide Dalo and published by . This book was released on 2021-08-11 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: It may not be popular but outbound telemarketing is one of the most effective strategies for growing a business. The good news is that this doesn't have to be hard, and it doesn't have to involve bullying potential clients into submission, either. Building an effective telemarketing strategy for business growth is all about learning to tap into the value that you bring your clients and potential clients. This book is for you to increase sales and get many benefits. Achievement takes hard work, exploration, information, and responsibility; however, genuine triumph comes through genuineness, simplicity, and alignment with your promise. Buy this book now
Download or read book The Art Of Telemarketing written by Israel Brinius and published by . This book was released on 2021-08-11 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: It may not be popular but outbound telemarketing is one of the most effective strategies for growing a business. The good news is that this doesn't have to be hard, and it doesn't have to involve bullying potential clients into submission, either. Building an effective telemarketing strategy for business growth is all about learning to tap into the value that you bring your clients and potential clients. This book is for you to increase sales and get many benefits. Achievement takes hard work, exploration, information, and responsibility; however, genuine triumph comes through genuineness, simplicity, and alignment with your promise. Buy this book now
Download or read book Telemarketing Skills Training Manual written by Sandra Ambrose and published by Prentice Hall. This book was released on 1990 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Telemarketing s 100 Do s Don ts written by Telemarketing Magazine Staff and published by . This book was released on 1986 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Successful Telemarketing written by Bob Stone and published by McGraw Hill Professional. This book was released on 1992 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-new second edition of this marketing bestseller will keep your business up to speed with rapid changes that are transforming the use of telemarketing. Whether you're starting or strengthening your programs, Stone & Wyman show you the latest techniques to cut costs and increase sales and prof
Download or read book Top Telemarketing Techniques written by Ellen Bendremer and published by . This book was released on 2006-07-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers expert insight & proven strategies for utilizing the telephone as a powerful & effective sales tool. Gives you the valuable info. you need to develop, improve upon, & fully utilize your telephone sales skills, allowing you to close more sales over the telephone & generate higher revenues. Contents: the power of telesales; making money as a telemarketer; the right sales message is critical; your attitude is everything; using your voice as a sales tool; closing the sale; perfecting your skills; telemarketing (TM) scripts; sales techniques & TM tools; common mistakes to avoid; prepare to kick off your TM efforts; know the laws; don't get caught up in TM fraud; & make sure your legitimate pitch doesn't sound like a scam.
Download or read book Top Telesales Tips written by Alfredo Borrego and published by . This book was released on 2021-08-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telemarketing is still an important route to market for many SME's and even large corporations. It makes sense, therefore, to ensure you follow the best telemarketing tips and advice to make the most out of your calling. This book explains what it takes to join the top of the phone seller elite. It will teach you not to call to talk, but to call to sell. It explains in-depth what generates a sale and it deals with call technique step by step, from cold call openers to asking for credit cards on the phone. Follow the advice of one of the world's leading sales coaches and an expert in phone selling techniques to take your career to the next level. The no-nonsense approach will provide all the tools you need to turn cold calls and leads into deals. Learn how to deal with common phone sales obstacles and how to properly handle gatekeepers, voice mail, difficult clients and customer complaints. Use these simple techniques to turn customer objections into stepping-stones for your close.
Download or read book Telemarketing Basics written by Julie Freestone and published by Los Altos, Calif. : Crisp Publications. This book was released on 1989 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geared toward today's telemarketing professional, this book outlines a ten-step process to increase your sales success.
Download or read book Effective Call Center Soft Skills written by and published by Excel Books India. This book was released on with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Successful Telemarketing written by Bob Stone and published by . This book was released on 1997-08-01 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-new second edition of this marketing bestseller will keep your business up to speed with rapid changes that are transforming the use of telemarketing. Whether you're starting or strengthening your programs, Stone & Wyman show you the latest techniques to cut costs and increase sales and profits. "This new edition of Successful Telemarketing provides valuable insight in the sophisticated use of information technology and new approaches to the sales and marketing process. Bob Stone and John Wyman demonstrate the use of telemarketing concepts and the power of database technology." -- Robert J. Ranalli President/Consumer Services AT&T "This book is the next best thing to a day's private consultation with Bob Stone and John Wyman at a fraction of the cost--good ideas in profusion." -- Robert C. Martin President, World Book Direct Marketing "This book should be read by marketing managers who are using . . . or have thought of using telemarketing. Stone and Wyman have addressed the major components of our industry. Their addition of the customer service application is the hottest topic of the '90s. I highly recommend it." -- Barton W. Zeller Vice President, Marketing, Market USA "This second edition of Successful Telemarketing is even better than the first, with lots of new material, cases, and examples. Bob Stone and John Wyman have pushed the frontiers of marketing knowledge another milestone." -- Dick Christian Associate Dean, Medill School of Journalism, Northwestern University "Much more than a statement of the power of telecommunications in direct marketing, Stone's and Wyman's Successful Telemarketing offers an abundance of case studies and real-world applications . . . both a textbook and a how-to manual of value to every organization and enterprise." -- Martin Baier, Adjunct Professor and Director Center for Direct Marketing Education and Research, University of Missouri "This book, like telemarketing itself, represents a giant step forward in the development and expansion of our knowledge of this essential sales and marketing tool. Stone and Wyman make the techniques and many applications of telemarketing come alive." -- Dr. Eugene Johnson Professor of Marketing, University of Rhode Island "I found the new edition of Successful Telemarketing very informative, well written and to the point. I highly recommend it." -- Nadji Tehrani President/ Publisher, Telemarketing
Download or read book Start Up Telemarketing written by Stanley Leo Fidel and published by Wiley. This book was released on 1987-12-24 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: By the year 2000, an estimated 7 million people will earn their livings in the telemarketing industry. Telemarketing has become a multi-billion dollar industry, with more and more business taking place via telephone each year. This book is for those small and medium-sized companies whose limited resources or geographical locations inhibit employing experts to design, develop, and implement effective telemarketing programs. Based on extensive research, it places telemarketing in the context of space advertising, direct marketing, and radio and television as part of the marketing mix. Detailed, practical discussions cover how to identify markets from list sources, new prospects, and the existing customer profile; creating a telemarketing environment, including aspects of office layout, special equipment, and necessary accessories; recruiting, hiring, training, and organizing the staff; compensation programs; and much more.
Download or read book Successful Telemarketing written by Suzanna Degraw and published by . This book was released on 2021-08-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telemarketing is still an important route to market for many SME's and even large corporations. It makes sense, therefore, to ensure you follow the best telemarketing tips and advice to make the most out of your calling. This book explains what it takes to join the top of the phone seller elite. It will teach you not to call to talk, but to call to sell. It explains in-depth what generates a sale and it deals with call technique step by step, from cold call openers to asking for credit cards on the phone. Follow the advice of one of the world's leading sales coaches and an expert in phone selling techniques to take your career to the next level. The no-nonsense approach will provide all the tools you need to turn cold calls and leads into deals. Learn how to deal with common phone sales obstacles and how to properly handle gatekeepers, voice mail, difficult clients and customer complaints. Use these simple techniques to turn customer objections into stepping-stones for your close.
