Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Download or read book Research Based Planning for Public Libraries written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2013-10-24 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help public library administrators, managers, and board members to better plan, strategize, and understand their communities, enabling public libraries to become dynamic, proactive institutions. Research-Based Planning for Public Libraries: Increasing Relevance in the Digital Age takes readers through a logical and effective process for developing a plan and implementing it within the various functions of the library. Grounded in research and best practices, the book offers practical, easy-to-implement advice and direction for today's public library administrators, managers, and board members. Covering everything from goal-setting, policy-making, and budgeting, to collections, promotions, and access and evaluation, the book details how to better provide and promote access, convey its value to customers, and make the library a more integral part of the community. The author inspires library staff and administrators to reinvent themselves to meet—and overcome—the current challenges they face. The information is specifically tailored towards public librarians, particularly those in management or administration, as well as to LIS faculty and students of public librarianship and library management.
Download or read book Measuring Your Library s Value written by Donald S. Elliott and published by American Library Association. This book was released on 2007 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: With tax-funded organizations under microscopic scrutiny, library directors need to make a strong public case for the value their library provides. Measuring Your Library's Value, designed to serve large to medium-sized public libraries, gives librarians the tools to conduct a defensible and credible Cost-Benefit Analysis (CBA). Based on research funded by IMLS and PLA, this hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants. Library directors and trustees will learn how to credibly measure the dollars and cents value your community receives from library services and access proven examples for communicating what different community stakeholders need to hear.
Download or read book The Thriving Library written by Marylaine Block and published by Information Today, Inc.. This book was released on 2007 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a highly readable guide to strategies and projects that have helped over 100 public libraries gain community support and funding during challenging times. Marylaine Block integrates survey responses from innovative library directors with her research, analysis, and extended interviews to showcase hundreds of winning programs and services. The strategies explored include: Youth Services; The Library as Place; Partnerships; Marketing; Stressing the Economic Value; Library 2.0; Outreach; and Helping the Community Achieve Its Aspirations. Projects are described in practitioners own words, with additional examples drawn from libraries long-range plans, annual reports, programs, and Web sites, as well as from news stories and library literature. The result is a rich source of ideas and inspiration for those who want their libraries to thrive, not merely survive. Supported by the author's Web page.
Download or read book New Frontiers in Public Library Research written by Carl Gustav Johannsen and published by Scarecrow Press. This book was released on 2005 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pulls together research results from Scandinavian public library researchers on current public library issues, including how public libraries are facing and dealing with the various professional challenges of modern society. Contributors tackle topics as wide ranging as the challenges of serving a multi-cultural society, new library media and services, internet services and new trends in library management. This collection of articles also includes library history works focusing on the relationship between public library ideas and practices in the USA and the Scandinavian countries.
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Download or read book The Economics of Books and Reading written by Samuel Cameron and published by Springer Nature. This book was released on 2022-11-14 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an overview of the key issues related to books and reading within the field of cultural economics and identifies additional lacunae in this area of research. The field of cultural economics is surprisingly short on research on the book market and on the activity of reading compared with other more recently invented media such as films and musical recordings. In addition, books and reading are strongly impacted by the disruptive innovations of digital technology and the use of online distribution platforms that fuel much of the research on the more recently invented cultural media. This book shows that the area of books and reading has had contributions in historically established areas of cultural economics and those currently exciting attention - chiefly with respect to digital disruption. Finally, it explains how books and reading are a fully developed rational addition model rather than something just based on the addition of past behaviour. Previously published in Journal of Cultural Economics Volume 43, issue 4, December 2019
Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Download or read book The Value of Academic Libraries written by Megan J. Oakleaf and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 756 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Value of Public Libraries written by Svanhild Aabø and published by Fagbokforlaget. This book was released on 2005 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: For hver skattekrone folkebibliotekene får på landsbasis, får innbyggerne fire ganger så mye tilbake. Dette er Svanhild Aabøs konklusjon i en undersøkelse hvor befolkningen ble spurt om å verdsette bibliotekene. 94 prosent av befolkningen mener det er en demokratisk rettighet å ha et folkebibliotek i kommunen. Dette viser at biblioteket har en verdi både for dem som bruker det, og for dem som ikke selv er bibliotekbrukere. I denne avhandlingen presenterer forfatteren resultatene av denne undersøkelsen. Engelsk tekst. 270 s. 2005. Forhåndsomtale.
Download or read book Enriching Communities written by J L Management Services and published by . This book was released on 2008 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Economic Impact of Tourism written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Business, Trade, and Tourism and published by . This book was released on 1982 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring for Results written by Joseph R. Matthews and published by Libraries Unlimited. This book was released on 2004 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: A library consultant considers the ways libraries can demonstrate their value and communicate this value with funders and patrons. Chapters focus on aspects of the library organization, such as the library's mission and values, its users, social benefits, economic impacts, and communications. Appendices discuss various types of value indicators.
Download or read book Business School Libraries in the 21st Century written by Tim Wales and published by Routledge. This book was released on 2016-04-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a period of change, consolidation and cut-backs as well as rapid technological developments, the business school library is often at the forefront of new initiatives and innovative approaches to delivering and managing information in the most responsive yet cost-effective manner possible. In this unique book a respected group of business library directors from prestigious institutions around the world come together to reflect on the key challenges facing their libraries today, from change management to technology and communications to space. They document the state of the sector during a time of fundamental change, draw on their own local contexts to explore topics and concepts and share their insights into what the future might bring. This book will be essential reading not only for librarians working in business, management or social sciences disciplines but for all professionals managing library and information services.
Download or read book Inside Outside and Online written by Chrystie Hill and published by American Library Association. This book was released on 2009-01-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whatever your role, and whatever size or type of library, the principles outlined here can support anyone working to build a strong community of engaged, interested, and satisfied library users.
Download or read book Libraries Without Walls 6 written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited collection is drawn from the sixth Libraries Without Walls Conference, held in 2005. From their beginnings in 1995, the Libraries Without Walls conferences have mapped a major change in the practice of librarianship. While library services are still concerned to provide users with physical access to their buildings, electronic access, often from remote locations, is becoming ever more dominant. Papers presented at previous LWW conferences have provided examples of how libraries are pushing out the frontiers of their services. In 2005 a different approach was taken. The question was asked, 'How do we know whether these new services are having a positive impact on our users?' In response, papers written by leading professionals worldwide followed these broad themes: theoretical approaches to the evaluation of the new services, with an emphasis on qualitative methods the user experience: what do we know about the users of these services? assessment of the usability, including the accessibility, of the services measuring the outcomes and impact. Readership: These state-of-the-art papers will enable library managers and information professionals in all sectors to keep abreast of the latest developments in this vital area. The book will also assist educational specialists and course developers in increasing their understanding of the role and importance of information in the learning process.
