Download or read book EBOOK Retail Services written by Perlitz and published by McGraw-Hill Education Australia. This book was released on 2015-03-06 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: EBOOK Retail Services
Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University
Download or read book EBOOK Retail Marketing written by ENNIS, SEAN and published by McGraw Hill. This book was released on 2015-10-16 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: EBOOK: Retail Marketing
Download or read book Windows 10 Inside Out includes Current Book Service written by Ed Bott and published by Microsoft Press. This book was released on 2016-11-22 with total page 1495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Conquer today’s Windows 10—from the inside out! Dive into Windows 10—and really put your Windows expertise to work. Focusing on the most powerful and innovative features of Windows 10, this supremely organized reference packs hundreds of timesaving solutions, tips, and workarounds—all fully reflecting the major Windows 10 Anniversary Update. From new Cortana and Microsoft Edge enhancements to the latest security and virtualization features, you’ll discover how experts tackle today’s essential tasks—and challenge yourself to new levels of mastery. Install, configure, and personalize the newest versions of Windows 10 Understand Microsoft’s revamped activation and upgrade processes Discover major Microsoft Edge enhancements, including new support for extensions Use today’s improved Cortana services to perform tasks, set reminders, and retrieve information Make the most of the improved ink, voice, touch, and gesture support in Windows 10 Help secure Windows 10 in business with Windows Hello and Azure AD Deploy, use, and manage new Universal Windows Platform (UWP) apps Take advantage of new entertainment options, including Groove Music Pass subscriptions and connections to your Xbox One console Manage files in the cloud with Microsoft OneDrive and OneDrive for Business Use the improved Windows 10 Mail and Calendar apps and the new Skype app Fine-tune performance and troubleshoot crashes Master high-efficiency tools for managing Windows 10 in the enterprise Leverage advanced Hyper-V features, including Secure Boot, TPMs, nested virtualization, and containers In addition, this book is part of the Current Book Service from Microsoft Press. Books in this program will receive periodic updates to address significant software changes for 12 to 18 months following the original publication date via a free Web Edition. Learn more at https://www.microsoftpressstore.com/cbs.
Download or read book The Emotionally Intelligent Manager written by David R. Caruso and published by John Wiley & Sons. This book was released on 2004-03-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.
Download or read book Retail Isn t Dead written by Matthias Spanke and published by Springer Nature. This book was released on 2020-01-10 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an accessible and multifaceted vision of the ongoing changes in the retail industry, presenting practical steps a retailer can take in their store to adapt to the digitized world. The benefits of online commerce can be transferred to physical retail, and brick-and-mortar businesses can expand on their existing advantages. Using these strategies, physical stores can not only compete with online retail, they can offer even more to their customers. Store closures are taking place at a staggering rate, and this book offers guidance on how to overcome the so-called retail apocalypse. The book offers 15 innovative strategies on how to: Transfer the benefits of online shopping to physical stores Develop new, interactive brand experiences Apply latest in-store technologies Present customers a more sustainable, greener store experience Also included are practical tips for each strategy and 50 best-practice examples from around the world. With this book, readers will learn to navigate the changing retail landscape.
Download or read book The Five Laws of Retail written by George Troy and published by Post Hill Press. This book was released on 2019-06-18 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a senior retail executive for some of the best-known and most successful retail brands in the U.S. and abroad, author George Troy understands today’s volatile retail landscape. In this time of tremendous challenge and realignment within the retail industry, retail executives and countless others are searching for answers and direction. Troy defines the underlying principles that have, for millennia, governed everything we retail—not just clothing and books, but also politics, religion, art, and other “products” and services. He explains how retailing really works and the rules for long-term success. For anyone wanting to be at the top of the retail food chain, The Five Laws of Retail brings together To Sell Is Human with The 7 Habits of Highly Effective People to give you the tools for success in today’s fast-changing world. After all, we are all selling something.
Download or read book Exam Ref SC 200 Microsoft Security Operations Analyst written by Yuri Diogenes and published by Microsoft Press. This book was released on 2021-08-31 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for Microsoft Exam SC-200—and help demonstrate your real-world mastery of skills and knowledge required to work with stakeholders to secure IT systems, and to rapidly remediate active attacks. Designed for Windows administrators, Exam Ref focuses on the critical thinking and decision-making acumen needed for success at the Microsoft Certified Associate level. Focus on the expertise measured by these objectives: Mitigate threats using Microsoft 365 Defender Mitigate threats using Microsoft Defender for Cloud Mitigate threats using Microsoft Sentinel This Microsoft Exam Ref: Organizes its coverage by exam objectives Features strategic, what-if scenarios to challenge you Assumes you have experience with threat management, monitoring, and/or response in Microsoft 365 environments About the Exam Exam SC-200 focuses on knowledge needed to detect, investigate, respond, and remediate threats to productivity, endpoints, identity, and applications; design and configure Azure Defender implementations; plan and use data connectors to ingest data sources into Azure Defender and Azure Sentinel; manage Azure Defender alert rules; configure automation and remediation; investigate alerts and incidents; design and configure Azure Sentinel workspaces; manage Azure Sentinel rules and incidents; configure SOAR in Azure Sentinel; use workbooks to analyze and interpret data; and hunt for threats in the Azure Sentinel portal. About Microsoft Certification Passing this exam fulfills your requirements for the Microsoft 365 Certified: Security Operations Analyst Associate certification credential, demonstrating your ability to collaborate with organizational stakeholders to reduce organizational risk, advise on threat protection improvements, and address violations of organizational policies. See full details at: microsoft.com/learn
Download or read book Retail Analytics written by Emmett Cox and published by John Wiley & Sons. This book was released on 2011-10-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inside scoop on boosting sales through spot-on analytics Retailers collect a huge amount of data, but don't know what to do with it. Retail Analytics not only provides a broad understanding of retail, but also shows how to put accumulated data to optimal use. Each chapter covers a different focus of the retail environment, from retail basics and organization structures to common retail database designs. Packed with case studies and examples, this book insightfully reveals how you can begin using your business data as a strategic advantage. Helps retailers and analysts to use analytics to sell more merchandise Provides fact-based analytic strategies that can be replicated with the same success the author achieved on a global level Reveals how retailers can begin using their data as a strategic advantage Includes examples from many retail departments illustrating successful use of data and analytics Analytics is the wave of the future. Put your data to strategic use with the proven guidance found in Retail Analytics.
Download or read book Building and Managing E Book Collections written by Richard Kaplan and published by American Library Association. This book was released on 2012-08-05 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking for a best practices guide to developing policies and procedures for acquisition, purchase, collection development, cataloging, and retention of e-books? Beginning with a short history of e-books and a review of the e- book publishing industry and its effect on library's selection and budget process, this how-to provides a thorough treatment of collection development issues, including the selection process and development policies, the use of approval plans, patron-driven acquisition, and practical solutions for creating your e-book collection policies. Chapters on budgeting and licensing covers ownership versus leasing models, the differences in licensing options from the major publishers and aggregators including information on digital rights management, and strategies for success in retention, access, and budgeting. The cataloging and selection chapters are the largest in the book. The "selecting e-books" chapter discusses: * e-book purchasing models * file formats and publisher/aggregator e-book platforms8 * an examination of display devices (e-readers) The technical and access services section gives you: * Best practices in cataloging e-books to include metadata. * Insight on incorporating value added features such as adding excerpts from the text, book covers, and links to related resources. * Guidance on library web page and online catalog access. * Assessment and evaluation strategies through circulation statistics, print collection selection and usage, and user satisfaction. You'll also gain valuable insight on the e-book's impact on the publishing industry, scholarly communication, and its integration into future technologies and social media. Offering multiple perspectives from electronic resource professionals at world-renowned libraries such as Harvard, the University of Michigan, Duke, and Northeastern, this book provides a comprehensive and well-rounded e-book education. Success stories highlight ea
Download or read book Bagels with the Bards written by The Bagel Bards and published by Lulu.com. This book was released on 2008-06-25 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: So it came to pass that a couple of poets a a congenially munching their bagels in the spacious basement refectory of a bagelry called Finaglea aa Bagel on JFK in Harvard Square, all the while conjecturing upon the potential mental, spiritual and perhaps even physical salubriousness of occasional social interface with other human beings likewise blest or cused to pursue the word, to ply their craft or sullen art, in isolation a a gave birth to the idea of Bagelbards. At any rate, here it is: The First Annual Bagelbards Anthology, in celebration of the first full year of informal weekly Saturday morning gatherings of Bagelbards in the aforementioned spacius basement of Finaglea aa Bagel. Read it, and eat.
Download or read book A House Divided written by Nicole Ciacchella and published by Sweenix Rising Books. This book was released on with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book in the epic suspenseful romantic fantasy Astoran Asunder series. Contains mature content. Cianne Wyland leads a double life. No one in House Staerleigh would suspect that the meek woman on whom they heap their disdain is a gatherer of secrets. Determined to uncover whether the House’s upper echelon—including her own father—are engaging in illicit activities in a grasp for control of the House, Cianne has made an art of slipping into their homes to rifle through their private lives. Kila an Movis is an Enforcer. Gods-gifted with an extraordinary ability to piece together physical clues, he’s entrusted with protecting the vulnerable from crime. But his habit of expressing his opinions a little too freely earned him a nine-year banishment to the wilds, and he’s determined to be more circumspect upon his return to the trade city. When someone close to Cianne dies and Kila is called out to investigate the scene, her world and his collide once more. His long absence hasn’t driven the memory of him from her heart, but the woman he encounters isn’t the child he remembers. Unwilling to trust anyone else, Cianne enlists Kila’s help. The deeper they dig, the more secrets they unearth about her father, the other House members, and her entire life—until Cianne discovers that House Staerleigh is built on a foundation of lies.
Download or read book Smashwords Style Guide written by Mark Coker and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Smashwords Style Guide has helped indie authors produce and publish over 65,000 high-quality ebooks. Over 100,000 copies downloaded in three years!
Download or read book Book Design Made Simple written by Fiona Raven and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book Design Made Simple gives DIY authors, small presses, and graphic designers--novices and experts alike--the power to design their own books. It's the first comprehensive book of its kind, explaining every step from installing Adobe(R) InDesign(R) right through to sending the files to press. For those who want to design their own books but have little idea how to proceed, Book Design Made Simple is a semester of book design instruction plus a publishing class rolled into one. Let two experts guide you through the process with easy step-by-step instructions, resulting in a professional-looking top-quality book
Download or read book Contemporary Retail Design written by Eddie Miles and published by The Crowood Press. This book was released on 2021-05-24 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of retail design operates with a dynamism not often encountered in other commercial sectors. To successfully deliver a retail project, the store planner must possess a good working knowledge of a wide range of disciplines. As well as design, these include matters as diverse as store operations to materials and construction methods. Contemporary Retail Design: A Store Planner's Handbook provides a comprehensive overview of the store planning process and is an essential companion for anyone embarking on a retail design project. Written from the perspective of the designer, it contains practical guidance on every step of the design and construction process including: an introduction to store types and their history; what to consider when planning a store; the practicalities of layout versus the psychological response of the shopper; the range of materials and finishes available and how to use them successfully; what to consider when planning for building services, security and store operations. The book's practical advice is supplemented with case studies showing examples of best practice, and is illustrated with 200 drawings and photographs from a wide variety of stores around the world.
Download or read book Just about Everything a Retail Manager Needs to Know written by John Stanley and published by . This book was released on 2003-01-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Every so often something really useful comes along - and, for retail managers, this book is it! By distilling just about everything relating to successful management practice in the retail industry into practical and immediately accessible 'how-to's', this book provides answers to all your management problems and questions in straightforward language with the minimum of fuss." - back cover.
Download or read book Professional Scrum Development with Azure DevOps written by Richard Hundhausen and published by Microsoft Press. This book was released on 2021-02-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Scrum Development with Azure DevOps stands apart from all other Scrum and Azure guides by focusing on the fusion of today's most popular agile framework (Scrum) and ALM/DevOps toolset (Azure DevOps). Hundhausen shows how a professional Scrum team can more effectively plan, track, and manage its work with Azure Boards, Azure Test Plans, and related Azure DevOps features. He offers detailed coverage of team formation, backlogs, sprints, test plans, collaboration, flow, continuous improvement, and the real-world tradeoffs between using tools and interacting directly with other team members. To make this guide even more valuable, Hundhausen has crafted it to complement Scrum.org's popular Professional Scrum Developer (PSD) program, which he personally created with Scrum.org's Ken Schwaber. Powerful techniques for the 80-90% of modern software teams that use Scrum and its variants Reflects state-of-the-art tools built into Azure DevOps, as well as its integration with GitHub Introduces high-productivity features for Scrum teams in Azure Boards and Azure Test Plans Complements Scrum.org's Professional Scrum Developer (PSD) program -- created by this book's author together with Ken Schwaber Richard Hundhausen helps software organizations and teams deliver better products by understanding and leveraging Azure DevOps and Scrum. He is a Professional Scrum Trainer, Professional Scrum Developer, author of Professional Scrum Development with Microsoft Visual Studio(Microsoft Press), and co-creator of the Nexus Scaled Scrum Framework with Ken Schwaber. As a software developer and consultant with 30+ years of experience, he understands that software is built and delivered by people, not by processes or tools.
