Download or read book Dining Experience Process and Customer Satisfaction in Family Restaurant written by Sarimah Ismail and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Key Concepts in Operations Management written by Michel Leseure and published by SAGE. This book was released on 2010-07-19 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Concepts in Operations Management introduces a selection of key concepts and techniques in the field. Concise, informative and contemporary, with consideration given to explaining the principles of the topic, as well as the relevant debates and literature, the book contains over 50 concept entries including: Operations Strategy, Managing Innovation, Process Modeling, New Product Development, Forecasting, Planning and Control, Supply Chain Management, Risk Management and many more.
Download or read book Factors of Food Dimension Affecting Customer Satisfaction in Family Restaurants written by Norshahniza Sahari and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Effect of Service Encounter Pace on Customer Satisfaction written by Breffni M. Noone and published by . This book was released on 2004 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Success in Decision Making How Your Personality Affects Your Small Business written by Hernán Cornejo and published by Hernán Cornejo. This book was released on 2024-07-21 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Success in Decision-Making: How Your Personality Affects Your Small Business?" is an essential guide for small business owners, managers, and entrepreneurs who seek to harness the power of decision-making psychology to achieve success. This groundbreaking book delves into the intricate ways in which personal traits, cognitive biases, and emotional intelligence impact business decisions, providing practical strategies to leverage these insights for enhanced performance and growth. In today’s competitive business environment, understanding how personality influences decision-making is not just a luxury but a necessity. This book offers a comprehensive exploration of how various personality traits—such as risk tolerance, assertiveness, and stress management—affect strategic choices and business outcomes. Through a blend of cutting-edge research, real-world case studies, and actionable advice, readers will discover how to align their personal characteristics with their business goals to optimize decision-making processes and drive success. The book is structured to provide readers with a deep understanding of the psychological factors at play in business decisions. It begins with an insightful introduction that sets the stage for exploring the intersection of personality and decision-making. Subsequent chapters delve into key concepts, including cognitive biases, emotional intelligence, and the role of personal values in shaping business strategies. One of the standout features of this book is its focus on practical application. Each chapter is enriched with case studies and examples that illustrate how various personality traits influence decision-making in real business scenarios. From overcoming common cognitive biases to harnessing the power of emotional intelligence, readers will gain valuable insights into how to apply these principles to their own businesses. The book also provides a detailed analysis of emerging trends and technologies in decision-making psychology. It explores how advancements such as data-driven decision-making, AI, and behavioral insights are transforming the business landscape. By understanding these trends, readers will be better equipped to navigate the complexities of modern business and leverage new tools and approaches to their advantage. In addition to its in-depth analysis and practical advice, the book offers a range of recommendations for executives and business leaders. These actionable insights are designed to help readers enhance their decision-making skills, build stronger teams, and foster a more effective business environment. The recommendations are based on extensive research and real-world experiences, providing a solid foundation for making informed and impactful decisions. "Success in Decision-Making: How Your Personality Affects Your Small Business?" is more than just a guide to decision-making; it is a roadmap to personal and professional growth. By understanding and leveraging the ways in which personality traits influence business decisions, readers can unlock new opportunities for success and achieve their business objectives with greater efficiency and confidence. This book is an invaluable resource for anyone looking to gain a deeper understanding of the psychological aspects of decision-making and how they impact business success. Whether you are a seasoned entrepreneur or just starting out, "Success in Decision-Making" provides the tools, insights, and strategies needed to make smarter decisions and drive your business forward. Embrace the power of decision-making psychology and transform your small business with the expert guidance of Hernán Cornejo.
Download or read book Theory and Practice in Hospitality and Tourism Research written by Salleh Mohd Radzi and published by CRC Press. This book was released on 2014-08-12 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including: - Hospitality management - Hospitality & tourism marketing - Tourism management - Technology & innovation in hospitality & tourism - Foodservice & food safety - Gastronomy The book will be of interest to postgraduate students, academics and professionals involved in the fields of hospitality and tourism.
Download or read book Strategic Issues in Contemporary Managerial Practices written by Dr.M. Subramanian and published by Archers & Elevators Publishing House. This book was released on with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Current Issues in Hospitality and Tourism written by A. Zainal and published by CRC Press. This book was released on 2012-08-22 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globally the hospitality and tourism industry is evolving and undergoing radical changes. The past practices are now advancing through the rapid development of knowledge and skills acquired to adapt and create innovations in various ways. Hence, it is imperative that we have an understanding of the present issues so that we are able to remedy problems on the horizon. Current Issues in Hospitality and Tourism: Research and Innovations is a complilation of research in the broad realm of hospitality and tourism. This book is divided into eight sections covering the following broad themes: – Training and education (hospitality students learning); – Organization and management (practical issues and current trends in the hotel, catering and tourism industry); – Product and food innovation; – Marketing; – Islamic hospitality and tourism issues; – Gastronomy; – Current trends; – Tourism The contributions, from different parts of the globe, present a new outlook for future research, including theoretical revelations and innovations, environmental and cultural exploration aspects, tourist destinations and other recreation and ecotourism aspects of the hospitality and tourism industry. Current Issues in Hospitality and Tourism: Research and Innovations will be useful as a reference for academics, industry practitioners and policy makers, and for those with research interests in the fields of hotels, tourism, catering and gastronomy.
Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Download or read book AN APPROACH TO DETERMINING CUSTOMER SATISFACTION IN TRADITIONAL SERBIAN RESTAURANTS written by Dragisa Stanujkic and published by Infinite Study. This book was released on with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation of customer satisfaction in restaurants. In order to provide a reliable way to collect respondents’ real attitudes, an approach based on the use of smaller number of evaluation criteria and interactive questionnaire created in a spreadsheet file is proposed in this paper, whereby an easy-to-understand and simple-to-use procedure is proposed for determining weights of criteria. In addition to the said, the proposed approach applies the simplified SERVQUAL-based approach, for which reason a simplified version of the Weighted Sum Method based on the decision maker’s Preferred Levels of Performances is used for the final ranking of the alternatives. The usability of the proposed approach is considered in the case study intended for the evaluation of traditional restaurants in the city of Zajecar.
Download or read book The Essential Guide to Mystery Shopping written by PamInCa and published by Happy About. This book was released on 2009 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to starting, performing, and reporting mystery shops, this resource provides legitimate lists of companies that do not charge mystery shoppers to work for them, Web sites, company expectations, and other valuable information.
Download or read book The Role of Food Quality Service Quality and Physical Environment on Customer Satisfaction and Future Behavioral Intentions in Casual Dining Restaurant written by Ivyanno U. Canny and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dining out is no longer become a new activity conference for most Indonesian urban. In recent years the rushing waves of various non-Indonesian cuisines are popping up in numerous casual dining restaurants in the big cities surround Indonesia, particularly in Jakarta. Hence, this study is empirically investigates customers' perception of dining experiences (food quality, service quality and physical environment) and its influences on customer satisfaction and future behavioral intentions in casual dining restaurant in Jakarta. Sample of this study was collected from 213 customers of a two well-known casual dining restaurants that offered full table service in South Jakarta, multiple regression analysis in this study revealed that: (1) three aspects of dining experience, namely food quality, service quality and physical environment has positively influence on customer satisfaction, and (2) customer satisfaction positively influence on behavioral intentions. Theoretical and practical implications both for academic researchers and marketing practitioners are also discussed.
Download or read book The Customer Delight Principle written by Timothy L. Keiningham and published by McGraw Hill Professional. This book was released on 2001 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text shows how customer "delight" not just customer satisfaction drives repeat purchasing and customer loyalty. It shows how to monitor customer delight against revenue, investment, resources and benchmark results. The book also has case studies to show how to keep up customer delight.
Download or read book Papers from the Annual Conference on Consumer Satisfaction Dissatisfaction and Complaining Behavior written by and published by . This book was released on 1983 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Different Factors Affecting Customer Satisfaction For Young Generations In Fine Dining Restaurant written by Heyjin Koo and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is influenced by various factors. As the restaurant industry is vastly expanding worldwide, restaurant industry professionals must understand what builds and affects customer satisfaction based on cultural differences, especially for fine dining restaurants, as customers tend to have higher expectations for such establishments. This study sought to compare and contrast the different factors affecting customer satisfaction in fine dining restaurants in two different cultures. The two countries, the United States and South Korea, embody individualism and collectivism, respectively, based on Hofstede's (1980) model of cultural dimensions. Adopting a quantitative approach, past dining experiences at fine dining restaurants were measured with foci on the food quality, service quality, physical environment, similarity to other customers, and physical appearance of other customers. The reliability variables were tested using Cronbach's alpha and factor analysis. Also, t tests were conducted to ascertain the significance of mean differences. Regression analysis was conducted to test research hypotheses. Besides investigating the differences in factors affecting customer satisfaction in fine dining restaurants among the different cultures, this study sought to present practical managerial implications that can be implied to a restaurant business that is rapidly growing worldwide. Results show that food quality, service quality, and physical appearance of other customers had no distinctive effects on customer satisfaction between participants from the United States or South Korea. Physical environment and similarity to other customers appeared to have higher impacts on the United States population compared to the South Korean population.
Download or read book International Fare in Consumer Satisfaction and Complaining Behavior written by Ralph L. Day and published by . This book was released on 1983 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Advances in Production Management Systems Innovative and Knowledge Based Production Management in a Global Local World written by Bernard Grabot and published by Springer. This book was released on 2014-08-26 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: The three volumes IFIP AICT 438, 439, and 440 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2014, held in Ajaccio, France, in September 2014. The 233 revised full papers were carefully reviewed and selected from 271 submissions. They are organized in 6 parts: knowledge discovery and sharing; knowledge-based planning and scheduling; knowledge-based sustainability; knowledge-based services; knowledge-based performance improvement, and case studies.
