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Book The Medical Staff Leader s Survival Guide

Download or read book The Medical Staff Leader s Survival Guide written by William K. Cors and published by Hcpro, a Division of Simplify Compliance. This book was released on 2014-06-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Medical Staff Leader''s Survival Guide William K. Cors, MD, MMM, FACPE An affordable, time-sensitive solution to medical staff leadership training. Physicians who accept or are assigned leadership positions are often left on their own to develop leadership skills and educate themselves about their responsibilities as medical staff leaders. Just because a physician is a great clinician does not mean he or she is a great leader. The challenges of being a successful medical staff leader are twofold: You must be well-versed in your role and responsibilities (i.e., peer review, credentialing, medical staff bylaws), and you must inspire other medical staff members to follow the rules while continuing to deliver excellent patient care. A well-trained medical staff leader is vital to the culture of a hospital''s medical staff and can save a hospital from the expense of lawsuits affiliated with negligent credentialing/peer review. This book aims to teach physicians how to become great medical staff leaders and how to motivate other medical staff members on topics such as: AHP credentialing and supervision Reappointment challenges Physician-hospital competition Liability risks Medical staff disharmony and distrust Table of Contents Chapter 1: Where to Begin? Principles of Governance Chapter 2: Meetings: The Cost of Holding a Meeting Chapter 3: Meetings: How to Run an Effective Meeting Chapter 4: Overcoming Physician Apathy Chapter 5: Job Descriptions: Medical Staff Leaders Chapter 6: The VPMA/CMO: Where This Fits Chapter 7: Credentialing and Privileging: Requirements, Guidelines and Tips Chapter 8: New Technology Privileges Chapter 9: Privileging Disputes and How to Resolve Them Chapter 10: Advanced Practice Professionals Chapter 11: Low-Volume, No-Volume Practitioners Chapter 12: The Aging Physician Chapter 13: Proctoring (FPPE) Chapter 14: Peer Review (OPPE): Some Best Practices Chapter 15: Dealing with the Physician with Problems Chapter 16: Corrective Action: The Good, the Bad and the Ugly Chapter 17: Physicians and Hospital Administration: They''re Just Different Chapter 18: EMTALA and Emergency Department Coverage Chapter 19: Conflicts of Interest Chapter 20: Economic Credentialing Chapter 21: Physician-Nursing Relationships Chapter 22: Health Care Finance: A Primer Chapter 23: Medical Errors Disclosure Chapter 24: Employed Practitioners Chapter 25: Contracted Practitioners Chapter 26: Confidentiality Chapter 27: Accreditation and Regulation Chapter 28: Bylaws and Related Documents Chapter 29: Medical Staff Governance: Myths and Misconceptions Chapter 30: Personal Characteristics of Great Leaders Who will benefit from this book? Directors of medical staff offices, vice presidents of medical affairs, medical staff presidents, credentials committee chairs and members, committee and department chairs

Book The Medical Staff Leaders  Practical Guide

Download or read book The Medical Staff Leaders Practical Guide written by William K. Cors and published by HC Pro, Inc.. This book was released on 2007 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: You are a great clinician. But do you have the tools to become a great leader? Physicians who accept or are assigned leadership positions are too often left on their own to develop leadership skills and educate themselves on their responsibilities as medical staff leaders. These physicians may be great clinicians and enthusiastic about taking a leadership position, but neither of these characteristics automatically makes a great leader. Get practical answers for physicians in leadership. The Medical Staff Leaders' Practical Guide, Sixth Edition provides direction for physician leaders in hospitals--those who remain primarily clinicians, but who also accept positions of leadership in the hospital or medical staff organization. It gives an overview of physician leaders' roles and responsibilities in credentialing, privileging, bylaws development, performance improvement, physician management, and board/physician relations. Completely revamped and updated, this essential resource for medical staff leaders includes: - Tools and information needed to fulfill leadership responsibilities for all medical staff leaders, including directors of medical staff offices, vice presidents of medical affairs, medical staff presidents, credentials committee chairs and members, and committee and department chairs - Expanded analysis and strategies for overcoming current medical staff leadership challenges, including merger issues, medical staff development plans, physician practice evaluations, assessing and improving clinical competence, and more - Guidance and how-to advice on creating a positive medical staff culture, minimizing distrust or conflict, and improving policies - Tips and insights from experienced medical staff leaders currently working in hospitals How do you keep up with evolving roles? As relationships continue to evolve between hospitals and medical staff, it is especially important for physician leaders to be well-educated about credentialing, privileging, conflicts of interest, medical staff organization, the roles of various physician leaders and committees, performance improvement, and more. This practical guide includes in-depth reviews of the top five medical staff leadership responsibilities: - Medical staff structure and governance - Credentialing and privileging - Peer review and performance improvement - Hospital-medical staff collaboration - Medical staff culture Rise to the challenge of leadership! Written by experienced medical staff leaders currently working in hospitals, The Medical Staff Leaders' Practical Guide, Sixth Edition, gives physicians the tools they need to meet the challenges of a leadership role. The tools and advice in this guide will help you: - Overcome physician apathy, poor meeting attendance, lack of volunteers for leadership positions, and turf battles - Improve peer review, evaluation of physician competency, and physician/hospital relations - Deal with disruptive and impaired physicians, conflicts of interest, exclusive contract problems, accreditation challenges, and emergency department coverage challenges - Create a positive working environment - Gain a better understanding of the credentialing and privileging process Take a look at the table of contents: Introduction: Today's Effective Medical Staff Section I: Medical Staff Structure and Governance - Physician apathy - Poor meeting attendance - Poor medical staff communication - Unprepared leaders - Lack of volunteers for leadership positions - Conflict over member rights and responsibilities Section II: Credentialing and Privileging - Cumbersome and lengthy process - Turf battles - New technology privileges - AHP credentialing and supervision - Information and decision errors - Lack of reappointment data - Unnecessary, lengthy, or costly fair hearings - Lack of criteria for privileges Section III: Peer Review and Performance Improvement - Ineffective peer review - Disruptive conduct - Impaired physicians - Assessing and improving clinical competence - Excessive utilization - Medical records completion - Inappropriate physician practice evaluation Section IV: Hospital-Medical Staff Collaboration - Strained physician-hospital relations - EMTALA and ED coverage - Hospital-physician competition - Economic credentialing - Strained physician-nurse relationships - Costs exceeding reimbursement - Medical errors and patient safety - Ineffective medical staff influence with board and administration - Liability risk - Conflicts of interest - Exclusive contract problems - Corporate compliance challenges - Accreditation challenges - Merger challenges - Lack of effective medical staff development plan Who will benefit from this book? Directors of medical staff offices, vice presidents of medical affairs, medical staff presidents, credentials committee chairs and members, committee and department chairs

Book Medical Staff Leadership Essentials

Download or read book Medical Staff Leadership Essentials written by R. Dean White and published by Hcpro, a Division of Simplify Compliance. This book was released on 2011-05-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jump-start medical staff leaders with the training and confidence to succeed Sharpen medical staff leadership skills with proven educational strategies and succession planning tools. Medical Staff Leadership Essentials: A Guide to Developing Leadership Skills and Recruiting the Next Generation delivers a step-by-step process for becoming an effective physician leader and training future leaders. Veteran and new physician leaders alike will gain valuable insight to help the medical staff develop, retain, and recruit a legacy of effective physician leaders. After reading this book, new and experienced physician leaders will be able to: * Approach leadership roles with confidence and energy by applying proven leadership strategies from the business world to the medical staff * Tap into the expertise of an author who has more than 35 years of experience as a medical staff leader and trainer * Engage the medical staff to identify, recruit, train, and retain effective physician leaders * Differentiate between leadership, management, and governance and how each plays a critical role in running the medical staff * Become valuable mentors and coaches to future generations of physicians * Improve the medical staff culture by understanding and tackling the underlying issues that cause roadblocks for today's leaders

Book Developing Medical Staff Leadership

Download or read book Developing Medical Staff Leadership written by Hugh P. Greeley and published by . This book was released on 1991 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book How to Recruit and Develop Physician Leaders

Download or read book How to Recruit and Develop Physician Leaders written by Albert Fritz and published by . This book was released on 2003-01-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Developing Physician Leaders for Successful Clinical Integration

Download or read book Developing Physician Leaders for Successful Clinical Integration written by Carson F. Dye and published by Ache Management Series. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2014 ACHE James A. Hamilton Book of the Year Award The changes coming from health reform legislation, cost reduction, work redesign, growth in physician employment, greater consumer involvement, the introduction of ACOs, and the emphasis on value-based purchasing are having a profound and long-term impact on healthcare. Clinical integration is a must, and inclusion of physician leaders is essential for successful clinical integration. For healthcare organizations to maximize their potential during this transition, effective physician leadership is needed more than ever. Unlike other physician leadership books, this is an intensified examination of the development of clinically integrated organizations and the significantly expanded physician leadership role within them. Together Dye and Sokolov evaluate multiple clinically integrated organizations, clinical models, business models, and techniques to involve physicians to a greater degree. They also offer insights and suggestions on the cutting-edge topic of clinical integration and explore in detail the role physician leadership will play in the future. Themes include: Making physicians key stakeholders in the clinical transformation, business modeling, and strategy development Identifying physicians who have a propensity for leadership Understanding the difference between management and leadership Addressing issues physicians face as they make the transition from clinical roles to leadership positions Embracing clinical integration--why this new entity calls for greater physician leadership and how to build a successful clinically integrated organization Learning from case studies and practical approaches Creating leadership development programs with an emphasis on the experiential side of leader development Examining on the significant impact of physician leadership derailment as compared with other leaders

Book New Leadership for Today s Health Care Professionals

Download or read book New Leadership for Today s Health Care Professionals written by Louis G. Rubino and published by Jones & Bartlett Learning. This book was released on 2018-12-05 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: New Leadership for Today's Health Care Professionals: Cases and Concepts, Second Edition explores various components of the health care system and how leaders should respond in these arenas. The Second Edition is a thorough revision that offers a comprehensive view of the leadership competencies necessary to be successful in today's healthcare industry. Each chapter is written by a leader in the healthcare industry under the guidance of the editors who have many years' experience in academia.

Book The Interprofessional Health Care Team

Download or read book The Interprofessional Health Care Team written by Weiss and published by Jones & Bartlett Learning. This book was released on 2016-11-09 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new, Second Edition of The Interprofessional Health Care Team: Leadership and Development provides the much-needed knowledge base for developing a relational leadership style that promotes interdisciplinarity, interprofessionalism, and productive teamwork. It describes possibilities and options, theories, exercises, rich references, and stimulating questions that will inspire both novices and experts to think differently about their roles and styles as leaders or members of a team.

Book Engage and Align the Medical Staff and Hospital Management

Download or read book Engage and Align the Medical Staff and Hospital Management written by Jonathan H. Burroughs and published by Hcpro, a Division of Simplify Compliance. This book was released on 2010-11-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engage and Align the Medical Staff and Hospital Management: Expert Strategies and Field-Tested Tools Jonathan H. Burroughs, MD, MBA, FACPE Break the cycle of apathy and opposition This resource combines the expertise of advisors from The Greeley Company and in-the-trenches hospital and medical staff leaders. You'll get real-world solutions to engage practitioners in medical staff activities and align them with hospital goals. Unlike other theory-based books, this resource provides tools and strategies that have helped your peers break the cycle of disengagement and apathy. Learn from peers how quality, compensation, strategic planning, and medical staff leadership development can play a role in your alignment strategies Get field-tested methods and analysis from The Greeley Company, plus customizable online tools Receive a framework for creating your own alignment strategies with case studies as your guide Discover ways to approach those who are oppositional--as well as acknowledge, support, and reward those who do engage Transform your organization's culture into one of engagement and alignment--Order today! Check out the table of contents Chapter 1: Why Is the Lack of Medical Staff Engagement With the Hospital a Problem? Chapter 2: Create a Strategic Plan Around Engagement and Alignment Chapter 3: Create a Strategic Medical Staff Development Plan Chapter 4: Redesign Your Medical Staff Chapter 5: Create a Strategic Plan Around Quality Chapter 6: Create a Low- and No-Volume Strategy Chapter 7: Compensate and Contract for Alignment Chapter 8: Invest for Alignment Chapter 9: Professionalize and Integrate Physician Leadership Chapter 10: Strategize for an Unknowable Future Together Plus case studies and tools from: Baptist Hospital of Miami, FL Carle Foundation Hospital, Urbana, IL East Carolina Health, Greenville, NC Katten Muchin Rosenman, LLP, Chicago, IL Greater Baltimore Medical Center, John Hopkins Head and Neck Surgery, MD St. Dominic-Jackson Memorial Hospital, Jackson, MI Who will benefit? Medical director Medical staff president Chief of staff Quality director/manager Chief executive officer Chief operations officer Chief medical officer VPMA Medical staff coordinator

Book Leadership Lessons for Health Care Providers

Download or read book Leadership Lessons for Health Care Providers written by Frank James Lexa and published by Academic Press. This book was released on 2016-09-14 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapid changes in health care including novel technologies as well as the changing economic, political, and social landscapes are all forcing physicians as well as most types of health care practitioners to re-think their role in leadership. This is particularly true in the US in recent years, but the same issues are widely prevalent affecting health care workers around the globe. Developing capable medical leaders who can navigate these challenges will be essential. Physicians and other health care practitioners usually receive little or no leadership training in the course of their education. At the next steps in their training: internship, residency and fellowship, gaining clinical acumen takes precedence over developing other skills that are at the core of leadership training. Leadership Lessons for Health Care Providers will allow all types of health professionals to gain a better understanding of what leadership is, how to develop their skills while still early in their careers, how to understand and handle common leadership conundrums and chart a path towards increasing their leadership capabilities as they reach mid-career and beyond. This book will provide a great start for those who are interested in learning more about leadership and includes recommendations for next steps at all stages in leadership work. Discusses and offers practical advice on a number of leadership development topics including levels of leadership, different styles and techniques, dealing with conflict, making hard decisions, and setting priorities Includes valuable insight from leaders and specialists in the health care field Directs readers to additional leadership resources as next steps

Book The Future of Nursing

    Book Details:
  • Author : Institute of Medicine
  • Publisher : National Academies Press
  • Release : 2011-02-08
  • ISBN : 0309208955
  • Pages : 700 pages

Download or read book The Future of Nursing written by Institute of Medicine and published by National Academies Press. This book was released on 2011-02-08 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.

Book Quantum Leadership Creating Sustainable Value in Health Care

Download or read book Quantum Leadership Creating Sustainable Value in Health Care written by Tim Porter-O'Grady and published by Jones & Bartlett Learning. This book was released on 2017-03-01 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quantum Leadership: Creating Sustainable Value in Health Care, Fifth Edition provides students with a solid overview and understanding of leadership in today’s complex healthcare delivery system. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.

Book The Interprofessional Health Care Team

Download or read book The Interprofessional Health Care Team written by Donna Weiss and published by Jones & Bartlett Learning. This book was released on 2016-11-09 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new, Second Edition of The Interprofessional Health Care Team: Leadership and Development provides the much-needed knowledge base for developing a relational leadership style that promotes interdisciplinarity, interprofessionalism, and productive teamwork. It describes possibilities and options, theories, exercises, rich references, and stimulating questions that will inspire both novices and experts to think differently about their roles and styles as leaders or members of a team.

Book Leadership in Healthcare

    Book Details:
  • Author : Richard B. Gunderman
  • Publisher : Springer Science & Business Media
  • Release : 2009-04-03
  • ISBN : 1848009437
  • Pages : 212 pages

Download or read book Leadership in Healthcare written by Richard B. Gunderman and published by Springer Science & Business Media. This book was released on 2009-04-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership in Healthcare opens up the world of leadership studies to all healthcare professionals. Physicians, nurses, and other healthcare professionals spend thousands of hours studying the science and technology of healthcare, and years or even decades putting into practice recent findings in molecular biology, clinical diagnostics, and therapeutics. By contrast, the topic of leadership and the traits of effective leaders tend to receive remarkably little attention. Yet no less vital than an understanding of how to interpret diagnostic tests and design care plans is a grasp of healthcare's organizational side, including the operation of multidisciplinary care teams, academic departments, and hospitals. If patient care, education, research, and professional service are to thrive in years to come, we must do a better job of preparing healthcare professionals to lead effectively. Composed of insightful and thought-provoking essays on the key facets of leadership, this book is designed to meet the needs of several important constituencies, including educators of health professionals who wish to incorporate leadership into their educational programs; health professional organizations seeking to enhance their members' leadership effectiveness, and individual health professionals who wish to embrace leadership in their personal and professional lives. This book represents a vital resource for health professionals who wish to enhance the quality of leadership in health professions education, practice, and professional development. In addition to regularly caring for patients, Richard Gunderman, MD PhD MPH brings to this discussion a wealth of personal experience in professional and organizational leadership.

Book Leadership in Surgery

    Book Details:
  • Author : Melina R. Kibbe
  • Publisher : Springer
  • Release : 2015-04-20
  • ISBN : 3319111078
  • Pages : 201 pages

Download or read book Leadership in Surgery written by Melina R. Kibbe and published by Springer. This book was released on 2015-04-20 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does one become a successful leader? This book teaches the theories and concepts behind leadership and explains the skills and traits needed to become a good leader. Teaching surgical faculty and trainees (i.e., residents and fellows) how to successfully lead will create more effective surgeon leaders. The skills and theories reviewed in this Volume are highly useful for numerous leadership situations, ranging from heading a committee, leading a research laboratory, directing a clinical effort, leading a Division, leading a Department, among others. By gathering these skills and theories into one comprehensive, portable book, more readers will have access to them.

Book EBOOK  Leadership and Change for the Health Professional

Download or read book EBOOK Leadership and Change for the Health Professional written by Elizabeth A. Curtis and published by McGraw Hill. This book was released on 2017-06-16 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership and Change for the Health Professional will provide health professionals with the latest thinking on leadership theory and research. It highlights the issues that can block successful healthcare leadership initiatives, and explores ways of constructively engaging with the opportunities provided by change. Each chapter draws out practical lessons for effective and efficient leadership of care that is compassionate and safe. Leaders and students at all levels will be able to use this book to expand their leadership repertoire in a text that engages with many themes, including: • The basics of leadership and the idea of leadership as a "calling" • Motivating employees • Implicit leadership theory • Developing trust • Building learning organisations • Gender and equality • Planning and organising change in healthcare • Leading change The links between the theory and practice of healthcare leadership are skilfully explored with examples of research implemented in practice, and the textbook further equips your study with helpful summaries and suggestions for further reading. This is essential reading for all healthcare professionals in clinical practice as well as students studying or engaged in research on health care management and leadership. With a foreword by Thomas Garavan, Edinburgh Napier Business School, UK. "Amongst the vast number of leadership texts published every year this book stands out. It has been edited with considerable care by two highly respected scholars in the field to make it accessible to all those interested in, and practising, leadership, whether healthcare professionals or students. It is well organised and moves seamlessly to address many important questions about the nature of leadership, including important questions of ethics, gender, trust, motivation, innovation, teams, and distributed leadership. The final section focuses on leading change in healthcare, a critical element of leadership practice in today’s world. Too many leadership books ignore context. This book, however, is firmly rooted in the healthcare context, and aspires to help professionals in this sector to reflect deeply on the complexities of leading through uncertain times. Whilst each chapter stands alone, the book’s merit is in offering multiple perspectives. Curtis and Cullen have encouraged the book’s contributors to address the big debates and themes in healthcare leadership today, whilst keeping in sharp focus the practice of leadership." Sharon Turnbull, Visiting Professor, Lancaster University Management School, UK "In Leadership and Change for the Health Professional, Elizabeth Curtis and John Cullen have crafted an exceptionally timely collection of practically-based research insights. As global healthcare systems face disruptive and often uncomfortable forces for change, this book tackles complex topics that health leaders must understand. While oriented toward generative practice and creative leadership skills, Curtis and Cullen do not shy away from engaging with controversial aspects of leadership development, such as bias, gendered practice, or even clinical failure, making it a valuable resource for educators and practitioners alike. Accessible and lively, Leadership and Change for the Health Professional is a successful blend of current issues with a visionary future." Kathy Lund Dean, Board of Trustees Distinguished Professor of Leadership & Ethics, Gustavus Adolphus College, USA "Curtis and Cullen bring together a comprehensive overview of leadership, from its historical development up to its role within the current healthcare context, presented by a variety of scholars. The particular challenges and demands faced by leaders and those who aspire to lead are discussed within and it addresses the many facets of leadership approaches. Anyone interested in the development of leadership and change will find this particularly stimulating and a valuable text for academic and students alike." Alison H James, School of Healthcare Sciences, Cardiff University, UK "This book covers many aspects of leadership, which are timely in nature and directly relevant to health professionals. The contributors are highly respected and offer different perspectives on this complex issue. We need to encourage practitioners to see themselves as leaders – this evidence-based text will serve to guide them in this quest. De-emphasising the individual leadership qualities and including those of teams makes this book stand out from others. The NHS features prominently but despite this, readers from other countries should be able to easily transfer the content to their own health services. The useful websites at the end of each chapter provide further direction for readers. This is a text that is written with a very positive stance, even though the difficulties of being a leader are not ignored. It ends with a discussion on the vision for leadership – at individual, team and organisational levels. Lots to read, absorb and you can do this a chapter at a time which is great." Professor Bridie Kent, Head of School of Nursing and Midwifery, Plymouth University, UK "This book addresses an important topic, where there is huge scope to add value. This is partly due to the scale of the NHS. The language makes the text accessible to professionals as well as academics. It is also good to see that the issue of learning organisations is addressed, as well as impact of leadership on patients." Professor John G Burgoyne, Lancaster University Management School, UK "Leadership and Change for the Health Professional is a timely and authoritative academic and professional exposition of the challenges for clinicians and healthcare managers in carrying out their management roles in our modern medical and healthcare systems. Its focus on change is both apt and relevant in the context of the dynamic development of our healthcare structures." Niamh Brennan, Michael MacCormac Professor of Management, University College Dublin

Book The Art of Medical Leadership

Download or read book The Art of Medical Leadership written by Suzan Oran and published by Wheatmark, Inc.. This book was released on 2014-12-17 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having your medical practice at peak performance occurs when you draw out leadership from each person on the team. No matter where a person is on the organizational chart, they can provide leadership to make the biggest difference for your patients. · Expand your ability to lead your staff in being an inspired and fully engaged team. · Interact with your staff in a way that encourages unpredictable ideas and solutions to take your practice to higher levels of excellence. · Learn how to incorporate a method to track projects and actions so that they fit into the busy schedule of your practice. · Increase your patient satisfaction scores as you and your staff incorporate these distinctions and rise to a new level of customer service. · Experience an integrated, cohesive team within your practice, aligned to achieve consistent, outstanding medical outcomes for your patients.