Download or read book Designing Service Machines written by Ram Babu Roy and published by Springer. This book was released on 2018-06-29 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers’ and customers’ resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.
Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Download or read book Designing Service Excellence written by Brian Hunt and published by CRC Press. This book was released on 2014-11-13 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Download or read book Designing Service Processes to Unlock Value written by Joy M. Field and published by Business Expert Press. This book was released on 2012-11-05 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.
Download or read book Designing Service Processes to Unlock Value Third Edition written by Joy M. Field and published by Business Expert Press. This book was released on 2020-12-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.
Download or read book Designing for Digital Transformation Co Creating Services with Citizens and Industry written by Sara Hofmann and published by Springer Nature. This book was released on 2020-12-01 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually.
Download or read book Theories and Practice in Interaction Design written by Sebastiano Bagnara and published by CRC Press. This book was released on 2006-06-20 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ad hoc and interdisciplinary, the field of interaction design claims no unified theory. Yet guidelines are needed. In essays by 26 major thinkers and designers, this book presents the rich mosaic of ideas which nourish the lively art of interaction design. The editors introduction is a critical survey of interaction design with a debt and contribut
Download or read book Designing and Managing Industrial Product Service Systems written by Petri Helo and published by Springer. This book was released on 2016-08-27 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.
Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Download or read book The Iron Age written by and published by . This book was released on 1919 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Designing and Building AI Products and Services written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-05 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an era defined by technological innovation, artificial intelligence (AI) has emerged as a transformative force shaping industries across the globe. "Designing and Building AI Products and Services" is an authoritative guide that navigates readers through the intricate process of creating AI-powered solutions, empowering them to craft products and services that are not only cutting-edge but also deeply impactful. About the Book: This comprehensive volume, penned by seasoned experts in AI and product design, provides a roadmap for conceiving, developing, and launching AI-infused products and services. From ideation to execution, "Designing and Building AI Products and Services" delivers a step-by-step framework that demystifies the complexities of AI integration, enabling readers to harness its potential with confidence. Key Features: Foundations of AI Integration: The book commences by establishing a strong foundation in AI fundamentals. Readers will grasp the core concepts, terminologies, and methodologies crucial for successfully integrating AI into products and services. Human-Centric Design: Emphasizing user-centricity, the book explores design thinking and user experience principles tailored for AI solutions. Readers will learn how to create intuitive, seamless experiences that resonate with end-users. From Concept to Prototype: Guiding readers through the iterative design process, the book details how to transform initial concepts into tangible prototypes, refining ideas and validating assumptions along the way. AI Techniques and Algorithms: Readers are introduced to an array of AI techniques, from machine learning and natural language processing to computer vision and recommendation systems. The book elucidates when and how to apply these techniques effectively. Data Collection and Ethics: Addressing a critical aspect of AI development, the book delves into responsible data collection, privacy considerations, and ethical concerns that must be integrated into the product design process. Scalability and Deployment: The book covers strategies for scaling AI solutions and navigating challenges associated with deployment. Readers will learn how to manage infrastructure, ensure performance, and adapt to evolving user needs. Case Studies and Real-World Examples: Featuring real-world case studies, readers gain insights into successful AI product launches across diverse industries, illuminating best practices and lessons learned. Who Should Read This Book: "Designing and Building AI Products and Services" caters to a wide audience, including product managers, designers, developers, business leaders, and entrepreneurs seeking to capitalize on the AI revolution. Whether you're a novice eager to explore AI's potential or an industry veteran looking to integrate AI into existing offerings, this book equips you with the knowledge and strategies needed to navigate the evolving landscape of AI product design. About the Authors: The authors of "Designing and Building AI Products and Services" are distinguished thought leaders in AI and product design, bringing a wealth of expertise to the table. With a proven track record of AI innovation, research, and successful product launches, they share their insights and experiences to empower readers to create AI-powered solutions that resonate in the market.
Download or read book Exam Ref 70 413 Designing and Implementing a Server Infrastructure MCSE written by Paul Ferrill and published by Microsoft Press. This book was released on 2014-06-27 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated! Prepare for Microsoft Exam 70-413 - and help demonstrate your real-world mastery designing, and implementing Windows Server infrastructure in an enterprise environment. Designed for experienced IT professionals ready to advance their status, Exam Ref focuses on the critical-thinking and decision-making acumen needed for success at the MCSE level. Focus on the expertise measured by these objectives: Plan and deploy a server infrastructure Design and implement network infrastructure services Design and implement network access services Design and implement an Active Directory infrastructure (logical) Design and implement an Active Directory infrastructure (physical) This Microsoft Exam Ref: Is fully updated for Windows Server 2012 R2 Organizes its coverage by objectives for Exam 70-413 Features strategic, what-if scenarios to challenge candidates Designed for IT professionals responsible for designing, implementing, and maintaining a Windows Server 2012 infrastructure in an enterprise-scaled, highly virtualized environment.
Download or read book Designing Mobile Service Systems written by Els van de Kar and published by IOS Press. This book was released on 2008 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. "In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have to cooperate to develop and deliver the service; and the technical architecture that uses information and communication technologies to deliver the content." "These three main elements of a service system are described in detail, and illustrated with examples of services from different domains. The elements are integrated into a methodology that describes how to design, implement and test mobile service systems. The trend is that service systems will become time and place independent and at the same time context dependent. Therefore the design of service systems that can be used anytime and anyplace will become common practice."--Jacket.
Download or read book Designing Platform Independent Mobile Apps and Services written by Rocky Heckman and published by John Wiley & Sons. This book was released on 2016-10-03 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stellt Strategien für die Entwicklung plattformunabhängiger mobiler Apps vor, die mit cloud-basierten Diensten verbunden sind. Mit diesen Diensten lassen sich riesige Mengen an modernen Computing-Anwendungen ausführen. - Bietet Entwicklungsmuster für die Entwicklung plattformunabhängiger Apps und Technologien. - Präsentiert empfohlene Standards und Strukturen, die einfach übernommen werden können. - Beschäftigt sich auch mit mobilen und modularen Backend-Architekturen zur Unterstützung von Serviceagilität und schnellen Entwicklungszyklen.
Download or read book Iron Age and Hardware Iron and Industrial Reporter written by and published by . This book was released on 1919 with total page 1176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Occupational Outlook Handbook written by and published by . This book was released on 1982 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes 250 occupations which cover approximately 107 million jobs.
