Download or read book Des indicateurs de qualit l intention des professionnels et des gestionnaires des services de premi re ligne written by Institut national d'excellence en santé et en services sociaux (Québec) and published by . This book was released on 2012 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Qualit vs satisfaction dans les services professionnels written by Denis Pettigrew and published by . This book was released on 1993 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: S'INSCRIVANT DANS LA POURSUITE DES TRAVAUX DE PARASURAMAN, ZEITHAML ET BERRY (1984, 1988) ET DE CHEBAT ET FILIATRAULT (1987), LA PRESENTE ETUDE A TENTE D'IDENTIFIER LE CONSTRUIT RELATIF A LA PERCEPTION DE LA QUALITE D'UN SERVICE PROFESSIONNEL, AINSI QUE LES LIENS ENTRE LA QUALITE PERCUE DU SERVICE ET L'INTENTION DE LOYAUTE DU CONSOMMATEUR DE SERVICES PROFESSIONNELS. LE DOMAINE D'APPLICATION DE L'ETUDE EST CELUI DES EXPERTS-COMPTABLES AU QUEBEC (CANADA). UN ECHANTILLON DE 340 GESTIONNAIRES D'ENTREPRISES ONT REPONDU AU QUESTIONNAIRE ADMINISTRE PAR COURRIER. CE QUESTIONNAIRE COMPORTAIT PRINCIPALEMENT QUATRE PARTIES : LA PREMIERE PARTIE MESURAIT L'IMPLICATION DU REPONDANT A L'AIDE DU PROFIL D'IMPLICATION DE KAPFERER ET LAURENT (1986), LA DEUXIEME PARTIE MESURAIT LA QUALITE DU SERVICE AVEC LE MODELE SERVQUAL DE PARASURAMAN, ZEITHAML ET BERRY (1988), LA TROISIEME PARTIE LE SENS DE L'ATTRIBUTION SELON LES QUATRES DIMENSIONS DU MODELE DE KELLEY (1972), ALORS QUE LA DERNIERE PARTIE MESURAIT LES INTENTIONS DE LOYAUTE DU GESTIONNAIRE A L'EGARD DU PRESTATEUR DE SERVICE. LES RESULTATS INDIQUENT QUE LE NIVEAU D'IMPLICATION DES GESTIONNAIRES AFFECTENT SIGNIFICATIVEMENT L'EVALUATION DE LA QUALITE DES SERVICES ETLE PROCESSUS D'ATTRIBUTION. LES RESULTATS INDIQUENT EGALEMENT QU'IL Y A UNE RELATION SIGNIFICATIVE ENTRE L'INTENTION DE LOYAUTE ET LA QUALITE PERCUE DU SERVICE. FINALEMENT, LES RESULTATS INDIQUENT QUE LORS DE L'EVALUATION DE LA QUALITE D'UN SERVICE, IL Y A UNE VARIABLE MEDIATRICE DANS LA RELATION ENTRE L'INTENTION DE LOYAUTE ET LA QUALITE EVALUEE ...

Download or read book Le contr le de la qualit guide l intention des gestionnaires de services linguistiques written by Association des conseils en gestion linguistique and published by . This book was released on 1990 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book laboration et validation d indicateurs de la qualit portant sur les mesures de contr le en sant et services sociaux written by Marie-Pierre Noel (Auteure de Élaboration et validation d'indicateurs de la qualité portant sur les mesures de contrôle en santé et services sociaux) and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'utilisation de mesures (contention, isolement, substance chimique) pour contrôler un usager dans le milieu de la santé et des services sociaux est toujours autorisée en dernier recours pour garantir la sécurité des usagers et du personnel en cas de danger imminent. Cependant, les conséquences physiques et psychologiques de ces mesures sur les usagers et le personnel soignant peuvent être importantes. Au Québec, les mesures de contrôle sont encadrées légalement, mais leur utilisation est toujours controversée, particulièrement dans un contexte où aucune donnée probante provenant des établissements de santé et de services sociaux n'est uniformisée et ne peut être collectée pour brosser un portrait réel de l'utilisation de ces mesures à l'échelle provinciale. Cette étude présente donc une méthodologie d'élaboration d'indicateurs de la qualité harmonisés permettant d'évaluer l'utilisation des mesures de contrôle dans tous les établissements de santé québécois. En utilisant une approche qualitative basée sur l'obtention de consensus, la technique de recherche d'information par l'animation d'un groupe-expert (TRIAGE), des indicateurs ont été développés, définis de façon opérationnelle et validés pour aider les établissements de santé et le ministère de la Santé et des Services sociaux à surveiller et à améliorer l'utilisation des mesures de contrôle. Au total, 7 indicateurs de la qualité ont été développés et 21 recommandations liées à une éventuelle implantation des indicateurs ont été formulées. Les résultats de cette étude fournissent des informations précieuses pour mettre en place une vigie du respect des orientations légales et ministérielles relatives à l'utilisation des mesures de contrôle au Québec, et pour mieux protéger les droits et libertés des usagers.

Download or read book Les indicateurs qualit en sant written by Claude Vilcot and published by AFNOR. This book was released on 2006 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dans le domaine de la santé, l'évaluation et le suivi de la qualité sont devenus des enjeux cruciaux. Car notre société a changé... Hier, le patient éprouvait une confiance presque innée envers les soignants et le milieu hospitalier. Aujourd'hui, le malade veut être informé et pouvoir comparer. Il veut également être assuré que les pratiques dont il bénéficie sont dûment validé et codifiées. Hier, l'idée même de mesurer la qualité en santé était inconcevable. Aujourd'hui, nécessités de management, mesures législatives, veille de la Haute autorité de santé et démarches de certification incitent les managers à utiliser les indicateurs qualités les plus efficaces. Des outils de mesure et de management performants : Ces outils doivent prendre en compte une grande variété de paramètres, qui vont de l'organisation administrative à la performance technique en passant par la qualité de la prise en charge du patient. Face à cette complexité, cet ouvrage vous aide à répondre aux questions suivantes : Comment définir et élaborer des indicateurs qualité pertinents ? Comment positionner les indicateurs en tant qu'outil managérial ? Comment mettre en œuvre et exploiter les indicateurs ? Quel est le rôle des professionnels de santé dans cette démarche ? Des exemples concrets de mise en œuvre : L'ouvrage présente un grand nombre de ressources (grilles, matrices, fiches...) et de mises en application. Pragmatique, il fournit de nombreux exemples tirés de l'expérience. II s'appuie sur le fascicule de documentation FD S 99-132, apportant les réponses théoriques et pratiques indispensables qu'attendent tous ceux qui ont la charge de conduire des démarches qualité et notamment la démarche de certification des établissements de santé par la Haute autorité de santé.

Download or read book PROMOTION DE LA SANTE ET AUTONOMISATION DANS LE CONTEXTE AFRICAIN written by David HouŽto and published by Lulu.com. This book was released on 2014-02-26 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le terme promotion de la santé en Afrique, près de 30 ans après l'adoption de la Charte d'Ottawa, continue d'avoir des connotations complètement hors du sens que lui confère cette charte. Cela n'est pas étonnant quand on sait que la notion de santé dans ce contexte africain équivaut à la lutte contre la maladie à travers les soins de santé dispensés par des professionnels de la santé dans des formations sanitaires et les hôpitaux. L'évolution que connait le continent depuis quelques décennies est de donner un peu plus de place à la communauté à travers les relais communautaires dans une participation communautaire vidée de son contenu, car le pouvoir n'est jamais passé entre les mains des communautés.C'est au vu de tout ceci que le présent ouvrage à sa raison d'être pour expliquer les fondements de l'autonomisation communautaire et de la promotion de la santé avec leur importance pour la région africaine en proie aux mauvais indicateurs de santé comparativement aux autres régions du monde.

Download or read book Enriching Or Depleting written by Nancy Paige Rothbard and published by . This book was released on 1998 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Homelessness Health in Canada written by Manal Guirguis-Younger and published by University of Ottawa Press. This book was released on 2014-04-24 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Brings together leading and emerging researchers to advance understanding of the complex relationships between homelessness and health. Covering a wide range of topics from youth homelessness to end-of-life care, contributors outline policy and practice recommendations to respond to this public health crisis."--Back cover.

Download or read book Trends in Global Higher Education written by Philip G. Altbach and published by BRILL. This book was released on 2019-04-09 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patterns of globalization, the flow of students and scholars across borders, the impact of information technology, and other key forces are critically assessed. This book is a key resource for understanding the present and future of global higher education.

Download or read book The European Landscape Convention written by Michael Jones and published by Springer Science & Business Media. This book was released on 2011-02-09 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important and insightful book provides, for the first time, a broad presentation of ongoing research into public participation in landscape conservation, management and planning, following the 2000 European Landscape Convention which came into force in 2004. The book examines both the theory of participation and what lessons can be learnt from specific European examples. It explores in what manner and to what extent the provisions for participation in the European Landscape Convention have been followed up and implemented. It also presents and compares different experiences of participation in selected countries from northern, southern, eastern and western Europe, and provides a critical examination of public participation in practice. However, while the book’s focus is necessarily on Europe, many of the conclusions drawn are of global relevance. The book provides a valuable reference for researchers and advanced students in landscape policies and management, as well as for professionals and others interested in land-use planning and environmental management.

Download or read book Women and Trade written by World Bank;World Trade Organization and published by World Bank Publications. This book was released on 2020-09-04 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trade can dramatically improve women’s lives, creating new jobs, enhancing consumer choices, and increasing women’s bargaining power in society. It can also lead to job losses and a concentration of work in low-skilled employment. Given the complexity and specificity of the relationship between trade and gender, it is essential to assess the potential impact of trade policy on both women and men and to develop appropriate, evidence-based policies to ensure that trade helps to enhance opportunities for all. Research on gender equality and trade has been constrained by limited data and a lack of understanding of the connections among the economic roles that women play as workers, consumers, and decision makers. Building on new analyses and new sex-disaggregated data, Women and Trade: The Role of Trade in Promoting Gender Equality aims to advance the understanding of the relationship between trade and gender equality and to identify a series of opportunities through which trade can improve the lives of women.

Download or read book Your Mindful Compass written by Andrea Maloney Schara and published by . This book was released on 2013-12-01 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Your Mindful Compass" takes us behind the emotional curtain to see the mechanisms regulating individuals in social systems. There is great comfort and wisdom in knowing we can increase our awareness to manage the swift and ancient mechanisms of social control. We can gain greater flexibility by seeing how social controls work in systems from ants to humans. To be less controlled by others, we learn how emotional systems influence our relationship-oriented brain. People want to know what goes on in families that give rise to amazing leaders and/or terrorists. For the first time in history we can understand the systems in which we live. The social sciences have been accumulating knowledge since the early fifties as to how we are regulated by others. S. Milgram, S. Ashe, P. Zimbardo and J. Calhoun, detail the vulnerability to being duped and deceived and the difficulty of cooperating when values differ. Murray Bowen, M.D., the first researcher to observe several live-in families, for up to three years, at the National Institute of Mental Health. Describing how family members overly influence one another and distribute stress unevenly, Bowen described both how symptoms and family leaders emerge in highly stressed families. Our brain is not organized to automatically perceive that each family has an emotional system, fine-tuned by evolution and "valuing" its survival as a whole, as much as the survival of any individual. It is easier to see this emotional system function in ants or mice but not in humans. The emotional system is organized to snooker us humans: encouraging us to take sides, run away from others, to pressure others, to get sick, to blame others, and to have great difficulty in seeing our part in problems. It is hard to see that we become anxious, stressed out and even that we are difficult to deal with. But "thinking systems" can open the doors of perception, allowing us to experience the world in a different way. This book offers both coaching ideas and stories from leaders as to strategies to break out from social control by de-triangling, using paradoxes, reversals and other types of interruptions of highly linked emotional processes. Time is needed to think clearly about the automatic nature of the two against one triangle. Time and experience is required as we learn strategies to put two people together and get self outside the control of the system. In addition, it takes time to clarify and define one's principles, to know what "I" will or will not do and to be able to take a stand with others with whom we are very involved. The good news is that systems' thinking is possible for anyone. It is always possible for an individual to understand feelings and to integrate them with their more rational brains. In so doing, an individual increases his or her ability to communicate despite misunderstandings or even rejection from important others. The effort involved in creating your Mindful Compass enables us to perceive the relationship system without experiencing it's threats. The four points on the Mindful Compass are: 1) Action for Self, 2) Resistance to Forward Progress, 3) Knowledge of Social Systems and the 4) The Ability to Stand Alone. Each gives us a view of the process one enters when making an effort to define a self and build an emotional backbone. It is not easy to find our way through the social jungle. The ability to know emotional systems well enough to take a position for self and to become more differentiated is part of the natural way humans cope with pressure. Now people can use available knowledge to build an emotional backbone, by thoughtfully altering their part in the relationship system. No one knows how far one can go by making an effort to be more of a self-defined individual in relationships to others. Through increasing emotional maturity, we can find greater individual freedom at the same time that we increase our ability to cooperate and to be close to others.

Download or read book Multipliers of Change written by Wolf, Tobias and published by Universitätsverlag Potsdam. This book was released on 2020-12-02 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Higher Education Leadership and Management have become increasingly important throughout the years due to the complexities that have to be addressed by universities worldwide. This can be seen not only in professionalisation in fields such as faculty management or in areas of quality assurance and internationalisation, but also in the need for exchange and training in academic leadership, such as that of deans or study deans, or of university leadership in general. The Dialogue on Innovative Higher Education Strategies (DIES) is addressing this need in emerging countries by building platforms of exchange and offering training courses. Not only is the programme supporting capacity building of human resources, but it is also specifically focusing on inducing change within the universities, such as introducing new instruments or tools in the area of quality assurance and internationalisation, and addressing specific challenges or setting up new structures in the form of projects in the frame of the training. The ‘National Multiplication Trainings’ Programme under DIES is further addressing the sustainability and multiplication of the DIES Programme, that is, alumni are enabled to implement capacity building in higher education leadership and management in their national context. The articles within this volume of the “Potsdamer Beiträge zur Hochschulforschung” (Potsdam Contributions to Higher Education Research) analyse and share the experiences of such training programmes held in Colombia, Democratic Republic of Congo, Guinea, Malaysia, Kenya, and Uganda. They all revolve around the best ways to address the needs and challenges in higher education leadership and management, and in building capacities in these areas.

Download or read book Market Assessment Study of New Media Learning Materials written by Canada. Industry Canada and published by . This book was released on 1996 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Regional Conference on building a future for sustainable small scale fisheries in the Mediterranean and the Black Sea written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2018-10-31 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the report, the conference focused on the main challenges for the sustainable development of small-scale fisheries, including promoting political commitment and tailored strategies, raising awareness, and sharing knowledge.

Download or read book Faecal Sludge Management written by Linda Strande and published by IWA Publishing. This book was released on 2014-08-15 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is estimated that literally billions of residents in urban and peri-urban areas of Africa, Asia, and Latin America are served by onsite sanitation systems (e.g. various types of latrines and septic tanks). Until recently, the management of faecal sludge from these onsite systems has been grossly neglected, partially as a result of them being considered temporary solutions until sewer-based systems could be implemented. However, the perception of onsite or decentralized sanitation technologies for urban areas is gradually changing, and is increasingly being considered as long-term, sustainable options in urban areas, especially in low- and middle-income countries that lack sewer infrastructures. This is the first book dedicated to faecal sludge management. It compiles the current state of knowledge of the rapidly evolving field of faecal sludge management, and presents an integrated approach that includes technology, management, and planning based on Sandecs 20 years of experience in the field. Faecal Sludge Management: Systems Approach for Implementation and Operation addresses the organization of the entire faecal sludge management service chain, from the collection and transport of sludge, and the current state of knowledge of treatment options, to the final end use or disposal of treated sludge. The book also presents important factors to consider when evaluating and upscaling new treatment technology options. The book is designed for undergraduate and graduate students, and engineers and practitioners in the field who have some basic knowledge of environmental and/or wastewater engineering.

Download or read book Handbook of Partial Least Squares written by Vincenzo Esposito Vinzi and published by Springer Science & Business Media. This book was released on 2010-03-10 with total page 791 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides a comprehensive overview of Partial Least Squares (PLS) methods with specific reference to their use in marketing and with a discussion of the directions of current research and perspectives. It covers the broad area of PLS methods, from regression to structural equation modeling applications, software and interpretation of results. The handbook serves both as an introduction for those without prior knowledge of PLS and as a comprehensive reference for researchers and practitioners interested in the most recent advances in PLS methodology.