Download or read book Department for Work and Pensions Resource Accounts 2004 05 written by Great Britain: Department for Work and Pensions and published by . This book was released on 2006-01-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Department for Work and Pensions resource Accounts 2004-05 : (for the year ended 31 March 2005)
Download or read book Annual Report For 2004 written by Great Britain: Parliament: House of Commons: Liaison Committee and published by The Stationery Office. This book was released on 2005 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annual report For 2004 : First report of session 2004-05, report, together with appendices and formal Minutes
Download or read book Department for Work and Pensions Resource Accounts 2003 04 written by Great Britain: Department for Work and Pensions and published by . This book was released on 2005-01-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Department for Work and Pensions resource Accounts 2003-04 : (for the year ended 31 March 2004)
Download or read book Department for Work and Pensions resource accounts 2005 06 written by Great Britain: Department for Work and Pensions and published by Stationery Office/Tso. This book was released on 2006-12-08 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Department for Work and Pensions resource Accounts 2005-06 : (for the year ended 31 March 2006)
Download or read book Public Sector Auditing written by Sir John Bourn and published by John Wiley & Sons. This book was released on 2008-07-31 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on 20 years of experience as Comptroller and Auditor General, and head of the United Kingdom National Audit Office, Public Sector Auditing: Is it Value for Money? is Sir John Bourn’s own account of the role and influence value for money auditing has in holding governments to account and in helping public bodies improve the ways in which they deliver services. Key features include: In-depth case studies from UK, US, Canada, China, India and Australia; Detailed analysis of complex areas of public expenditure such as health, education, privatisation, regulation, defence and IT; Examples of how auditing can promote positive outcomes rather than negative post mortems. This book is relevant for people working in both the public and private sectors, and should be essential reading for the staff of public sector audit institutions around the world, as well as commercial accountancy firms and students of accountancy, politics, economics and public management.
Download or read book International Benchmark of Fraud and Error in Social Security Systems written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-07-20 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report, based on research carried out by RAND Europe and commissioned by the National Audit Office, presents the results of a benchmarking exercise investigating the issue of fraud and error in the social security systems of eight European and non-European countries (covering Australia, Canada, France, Ireland, Netherlands, New Zealand, Sweden and the United States). The study describes the different systems studied, assesses the scale and prominence of the problem in a national context, outlines approaches taken to measure and to reduce fraud and error, and draws out the principal themes emerging from the comparisons of relevance for the Department for Work and Pensions (DWP). Findings include that the availability of data and methodologies for measuring fraud and error at national level vary considerably, but the DWP is at the forefront in developing estimates of losses arising from fraud and error in social security expenditure. The high levels of estimated fraud and error in expenditure on benefits, £2.6 billion in 2004-05, have led to the NAO qualifying the DWP's accounts and those of the former Department of Social Security for 16 years in a row. The rates of fraud at the DWP appear comparable to those of other countries, such as USA, Ireland, Canada and New Zealand, and it compares favourably in terms of awareness of the problem and activities to combat the problem.
Download or read book Department for Work and Pensions departmental report 2007 written by Great Britain: Department for Work and Pensions and published by The Stationery Office. This book was released on 2007-05-16 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated May 2007
Download or read book Progress in tackling benefit fraud written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-01-23 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report is a follow up to one issued in the 2002-03 session (HC 393, ISBN 9780102920635), Tackling Benefit Fraud. The report sets out some key facts, including: that the total benefit expenditure is £120 billion; the total number of recipients is 18 million; the total estimated fraud is £0.8 billion. In the 2006-07 period, £154 million was spent on six strategies to reduce fraud, with a Departmental estimate of £106 million of benefit overpayments identified as a result of fraud investigation and compliance activity. Also in the 2006-07 period, the Department recovered £22 million of the total £339 million outstanding fraud debt. Although the NAO has identified that fraud has fallen from an estimated £2 billion in 2001-02 to an estimated £0.8 billion in 2006-07, official error has risen in the same period from £1 billion to £1.9 billion. Tackling fraud is a key priority for the Department for Work and Pensions, and the report examines the main anti-fraud initiatives, recognising that: tackling benefit is inherently difficult; that the UK has levels of social security fraud and error which are similar to those of comparable countries; that the Department has made good progress in tackling fraud, but will find it increasingly difficult to secure further year on year reductions. The NAO has also set out a number of recommendations, including: that the Department's management information on fraud could be improved, with greater communication between the various departmental directorates responsible for counter-fraud work; that a review of the cost effectiveness of the Customer Compliance approach (which deals with lower risk cases of fraud) should be done; that a record of the outcomes of prosecution activities should be taken by case type to provide better Departmental information; that the Department must review recovery of overpayments in fraud cases and consider setting appropriate targets for recovery from customers who have committed fraud.
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Download or read book Progress in Tackling Benefit Fraud written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benefit fraud is a crime and undermines public confidence in the benefits system. In 2006-07, the Department for Work and Pensions estimated that it spent some £154 million on tackling fraud, identifying £106 million of overpaid benefit, against total benefit expenditure of £120 billion. The Department estimates that fraud fell from £2 billion in 2001-02 to £800 million in 2006-07, which is 0.6% of benefit expenditure. But the Department must do more to reverse the rise in official and customer error. Estimated error rose from £1 billion in 2001-02 to £1.9 billion in 2006-07. Benefit complexity is believed to be a major cause of error. Increasing the volume of pre-payment checks and encouraging customers to receive benefit payments directly into their bank accounts has prevented some fraud. The Department now works closely with the police, the Serious Organised Crime Agency and local authorities to prevent, identify and act against fraud. But it could make more effective use of its powers and resources. While the Department successfully prosecutes 90 per cent of the cases it takes to court, the Prosecution Division has lost 17 per cent of its staff since 2003. Debt recovery is an essential part of tackling fraud, yet in 2006-07 the Department only recovered £22 million of fraud debt out of a known fraud debt stock of £339 million. The Department has been slow to improve its management information systems, hampering its ability to measure the cost-effectiveness of counter-fraud activities. It has taken from 2003 until February 2008 to roll out a new national management information system, known as FRAIMS, at a cost of £65 million.
Download or read book Tackling the Complexity of the Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-04-27 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.
Download or read book OECD Economic Surveys United Kingdom 2005 written by OECD and published by OECD Publishing. This book was released on 2005-11-22 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 2005 survey of the United Kingdom's economy examines the key challenges for translating resilient economic performance into faster growth in living standards. In particular, it looks at housing supply, public services and infrastructure ...
Download or read book Department for Work and Pensions Resource Accounts 2002 03 written by Great Britain. Department for Work and Pensions and published by . This book was released on 2004-01-30 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Department for Work and Pensions resource Accounts 2002-03 : (for the year ended 31 March 2003)
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 2004 with total page 1122 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Crown Prosecution Service written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2006 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following on from a NAO report (HCP 798, session 2005-06, ISBN 0102936978) published in February 2006, the Committee's report concludes that the handling of cases in magistrates' courts has in recent years become complex and protracted to the extent that it no longer amounts to summary justice. 55 per cent of the £173 million cost of delay in the magistrates' courts is attributable to the defence, but the police and the Crown Prosecution Service (CPS) account for another 14 per cent (£24 million) each. The CPS needs to review its organisational structure, revise its system for preparing for magistrates' court cases by adopting current best practice, and address the cultural resistance within the organisation to more modern working practices.
Download or read book Stability Security and Opportunity for All written by Great Britain, Treasury Staff and published by The Stationery Office. This book was released on 2004 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: White paper dated July 2004.
Download or read book Department for Work and Pensions Resource Accounts 2002 03 written by and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
