Download or read book Delivering the Guest Experience Successful Hotel Lodging and Resort Management written by Michael Collins and published by . This book was released on 2019-08-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.

Download or read book SUCCESSFUL HOTEL LODGING AND RESORT MANAGEMENT written by MICHAEL. COLLINS and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Managing the Guest Experience in Hospitality written by Robert Clayton Ford and published by Delmar Thomson Learning. This book was released on 2000 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.

Download or read book Managing Hospitality Organizations written by Robert C. Ford and published by SAGE Publications. This book was released on 2018-11-30 with total page 1095 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

Download or read book Hotel Lodging Restaurant and Resort Management written by Percy K. Singh and published by Kanishka Publishers. This book was released on 2006 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Hotel and Lodging Management written by Alan T. Stutts and published by Wiley. This book was released on 2001-01-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: * Control mechanisms, forecasting, and business planning * Career planning in hotel and lodging management * Management contracts and franchise agreements * Role and responsibilities of the general manager * Development and pre-opening issues * Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.

Download or read book Managing Hospitality Organizations written by Robert C Ford and published by Sage Publications, Incorporated. This book was released on 2024-01-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest Experiences 3e takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today's ultracompetitive environment.

Download or read book Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience written by Robert C. Ford and published by Cengage Learning. This book was released on 2011-02-14 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Ethics in Business segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with Lessons Learned, review questions, Ethics in Business, activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Download or read book Hotel Management Mastery written by Rachael Allan and published by Independently Published. This book was released on 2024-07-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the secrets to thriving in the dynamic world of hospitality with "Hotel Management Mastery: A Complete Guide to Success." This comprehensive guide is your ultimate resource for mastering the art and science of hotel management, tailored for both aspiring and seasoned professionals. Discover the Key to Hotel Management Excellence In this meticulously crafted book, industry expert Rachael Allan offers a deep dive into every facet of hotel management, providing you with the tools and insights needed to elevate your career and enhance your hotel's operations. From the foundational principles to the latest industry trends, this guide covers it all. What You Will Learn: 1. Introduction to Hotel Management: Gain a thorough understanding of the hospitality industry, the pivotal role of a hotel manager, and the essential skills and competencies required for success. 2. Understanding Hotel Operations: Master the intricacies of front office management, housekeeping excellence, and delivering exceptional food and beverage services. 3. Guest Services and Satisfaction: Learn how to create memorable guest experiences, handle complaints effectively, and build lasting customer loyalty. 4. Revenue Management and Pricing Strategies: Explore the fundamentals of revenue management, dynamic pricing techniques, and strategies for maximizing revenue through upselling. 5. Marketing and Sales for Hotels: Develop a strong brand identity, leverage effective marketing channels, and implement sales strategies to drive bookings and boost occupancy rates. 6. Human Resources Management: Discover best practices for recruiting and training staff, fostering employee engagement and retention, and leading a motivated team. 7. Financial Management and Budgeting 8. Technology in Hotel Management: Harness the power of technology to streamline operations, utilize property management systems, and manage your online presence and reputation. 9. Health, Safety, and Security: Ensure guest safety and security, comply with health and safety regulations, and develop crisis management and emergency preparedness plans. 10. Sustainable and Eco-Friendly Practices: Implement green initiatives, understand the benefits of sustainability, and learn from case studies of successful eco-friendly hotels. 11. Trends and Innovations in the Hospitality Industry: Stay ahead of emerging trends, adapt to changing guest preferences, and gain insights into the future outlook of hotel management. Continuing Education and Professional Development: This book also emphasizes the importance of continuous learning and professional growth. Explore industry certifications, join professional networks, attend conferences, and seek mentorship to stay at the forefront of the industry. Setting Goals for Success: Set clear, actionable goals for your career and your hotel's success. Learn how to define your vision, set SMART goals, break them down into actionable steps, and continuously monitor your progress. "Hotel Management Mastery: A Complete Guide to Success" is your indispensable companion in navigating the complexities of the hospitality industry. Whether you're looking to advance your career, improve your hotel's operations, or stay updated with industry innovations, this guide equips you with the knowledge and strategies to achieve excellence. Embark on your journey to hotel management mastery and create unforgettable experiences for your guests. Get your copy today and take the first step towards success in the vibrant world of hospitality.

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Download or read book Hotel and Lodging Management written by Lina Raske and published by . This book was released on 2016-04-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: People traveling for business or leisure reasons look for a home away from home when they travel. A competent staff, good food, and a secure and restful room can go a long way toward making people enjoy traveling, and lodging managers ensure all those things. A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. Lodging manager's work at all kinds of establishments from traditional hotels, to camping areas, inns, motels, ranches, and resorts. Lodging managers have many different duties as well. They make sure guests' needs are taken care of by providing amenities like television and fitness rooms, and making sure everything is kept in order. They may also provide services for business travellers like helping arrange conferences and providing meeting rooms and electronic equipment. Being a lodging manager requires some personal attributes. The book Hotel and Lodging Management prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive book combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.

Download or read book Key Concepts in Hospitality Management written by Roy C Wood and published by SAGE. This book was released on 2013-02-01 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Download or read book American Lodging Excellence written by Laurette Dubé-Rioux and published by . This book was released on 1999 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Hotel Lodging Restaurant and Resort Management written by and published by . This book was released on 2018 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Foundations of Lodging Management written by David K. Hayes and published by Pearson Higher Ed. This book was released on 2013-10-03 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Download or read book Resorts written by Oliva Cabral and published by . This book was released on 2016-08-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The resort industry is booming, increasing the demand for energetic management personnel well-versed in the unique issues and problems of resort management and operations. From activity programming, guest safety, and security to corporate and meeting planning, the management of seasonal employees, and more. Resort is self-contained commercial establishment which attempts to provide for most of a vacationer's wants while remaining on the premises, such as food, drink, lodging, sports, entertainment, and shopping. A resort is a place used for relaxation, vacation or as a daytime getaway. While this can be a single building such as a hotel, it also can be an entire island or a ship at sea. A resort is not always a commercial establishment operated by a single company, although in the late twentieth century this sort of facility became more common. Resort management is part of the hospitality and lodging industry. There are often different types of managers within a hotel or resort, including those who oversee food and beverage, maintenance and activities departments. Resorts: Management and Operation focuses on essential elements of the resort industry-recreational facilities, lodging/food and beverage, and guest activities. It explains the relationship between the natural resource base and the development of recreational facilities; discusses the operational and logistical challenges that resort managers face; and demonstrates the development of revenueproducing, guest-satisfying activities based on demographic and psychographic factors as well as the physical ability of the guest. The book provides professionals and students with need-to-know information on a host of resort-specific issues.