Download or read book Defining IT Success Through The Service Catalog written by Bill Fine and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2007 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-07-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Download or read book Defining IT Success Through the Service Catalog written by Rodrigo Flores and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2008 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Service Catalog 28 Success Secrets 28 Most Asked Questions on Service Catalog What You Need to Know written by Gregory Moody and published by Emerge Publishing Group Llc. This book was released on 2013-07 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has never been a Service Catalog Guide like this. Service Catalog 28 Success Secrets is not about the ins and outs of Service Catalog. Instead, it answers the top 28 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with Service Catalog. A quick look inside of the subjects covered: Service Catalog: The details of the agreement are documented in a portion., IT Services Implementation Plan/Project Plan Skeleton Outline Process: Service Catalog Management, IT Services Communication Plan Processes: Service Level Management Service Catalog Management, IT Services Policies, Objectives, and Scope Process: Service Catalog Management, Service Catalog, Roles and Responsibilities of Service Catalog Manager (SCM), Service Catalog, How do you make Service Catalogs work?, Service Catalog, 6 Steps to Setting Up a Manageable Service Catalog, Service Catalog Management is a key component of the ITIL Framework., IT Services Costs of Service and Pricing Processes: Financial Management for IT and Service Catalog Management, Process: Service Catalog Management - Functional Specification, 8 Steps to Developing a Service Catalog, Viewpoints to Creating a Service Catalog, Service Catalog: These options are published and distributed in some form of., Service Catalog: Publication the definition must be published in a service catalog., Roles and Responsibilities of Process Owner for Service Catalog Management, What Should the Service Catalog Represent?, Benefits Service Catalog, What is a Service Catalog, IT Service Management Service Catalog, IT Service Catalogue, IT Services Publishing a Service Catalog Process: Service Catalog Management, IT Service management service catalog, IT Services Service Catalog Perspectives Process: Service Catalog Management, The Evolving Service Catalog, Service Catalog: Service Level Management Service Catalog Demand Management Financial Management., and much more...

Download or read book Run Grow Transform written by Steven Bell and published by CRC Press. This book was released on 2017-07-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines.

Download or read book Service Management Strategies that Work written by Adam Grummitt and published by Van Haren. This book was released on 2007-09-09 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).

Download or read book IT Service Catalog Tools Second Edition written by Gerardus Blokdyk and published by . This book was released on 2018-08-27 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: When a IT Service Catalog Tools manager recognizes a problem, what options are available? Is IT Service Catalog Tools dependent on the successful delivery of a current project? How do we Improve IT Service Catalog Tools service perception, and satisfaction? What problems are you facing and how do you consider IT Service Catalog Tools will circumvent those obstacles? How do we maintain IT Service Catalog Tools's Integrity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Catalog Tools investments work better. This IT Service Catalog Tools All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Service Catalog Tools Self-Assessment. Featuring 702 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Catalog Tools improvements can be made. In using the questions you will be better able to: - diagnose IT Service Catalog Tools projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Service Catalog Tools and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Service Catalog Tools Scorecard, you will develop a clear picture of which IT Service Catalog Tools areas need attention. Your purchase includes access details to the IT Service Catalog Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book BiSL Business Information Services Library Management Guide written by Remko van der Pols and published by Van Haren. This book was released on 2007-10-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text. Supports EXIN BiSL Exams

Download or read book The EFQM excellence model for Assessing Organizational Performance written by Chris Hakes and published by Van Haren. This book was released on 2007-07-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.

Download or read book IT Service Management Global Best Practices Volume 1 written by and published by Van Haren. This book was released on 2008-04-22 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.

Download or read book Service Catalog 33 Success Secrets written by Anna Armstrong and published by Emerge Publishing Group Llc. This book was released on 2013-06 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has never been a Service Catalog manual like this. Service Catalog 33 Success Secrets is not about the ins and outs of Service Catalog. Instead, it answers the top 33 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Service Catalog best practice and standards details. Instead it introduces everything you want to know to be successful with Service Catalog. A quick look inside of the subjects covered: IT Services Service-Based SLA Template Process: Service Level Management, Roles and Responsibilities of Process Owner for Service Level Management, 8 Steps to Developing a Service Catalog, Service Catalog, Service Catalog, IT Services Business Justification Process: Service Level Management, IT Services Operational Level Agreement Process: Service Level Management, IT Services Service Enablers Processes: Service Level Management Service Asset and Configuration Management, IT Services Process: Service Level Management Email Text, IT Services Process: Service Level Management Service Options, IT Services Policies, Objectives, and Scope Process: Service Catalog Management, IT Service Management Service Catalog, ITIL Easy Explanation Fact Sheet, Roles and Responsibilities of Process Owner for Service Catalog Management, IT Services Communication Plan Processes: Service Level Management Service Catalog Management, IT Services Costs of Service and Pricing Processes: Financial Management for IT and Service Catalog Management, Viewpoints to Creating a Service Catalog, IT Services Service Agreements Processes: Service Level Management Supplier Management, IT Services Underpinning Contracts Processes: Service Level Management Supplier Management, IT Services Implementation Plan/Project Plan Skeleton Outline Process: Service Catalog Management, IT Services Multi-Level-Based SLA Template Process: Service Level Management, IT Services Customer-Based SLA Template Process: Service Level Management, IT Services Business and IT Service Mapping Process: Service Level Management, IT Services Service Catalog Perspectives Process: Service Catalog Management, IT Services Price List Process: Service Level Management, IT Services Catalog Maintenance and Improvement, IT Services Detailed Objectives/Goals Process: Service Level Management, Process: Service Catalog Management - Functional Specification, IT Services Publishing a Service Catalog Process: Service Catalog Management, IT Services Technical Specification Process: Service Level Management, and much more...

Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Download or read book Executive s Guide to IT Governance written by Robert R. Moeller and published by John Wiley & Sons. This book was released on 2013-02-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.

Download or read book A Study Guide to Service Catalogue from the Principles of ITIL V3 written by Hank Marquis and published by The Stationery Office. This book was released on 2010 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Download or read book Service Management Online written by Phyliss Drucker and published by . This book was released on 2016-04-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a practical guide for those in IT service management who create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement