Download or read book Dealing with an Angry Public written by Lawrence Susskind and published by Simon and Schuster. This book was released on 1996-04-17 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.
Download or read book How to Work with Angry People and Outraged Publics written by Noel L. Griese and published by Anvil Pub Incorporated. This book was released on 2002-10-01 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lots of folks think that public relations equates to getting publicity. Others, especially CEOs, tend to think of public relations as window dressing, image management and "spin." Well, author Noel Griese has a message for them. Much of the public relations job consists of dealing with people who for one reason or another are angry with your organization. He has lots of practical advice for how to deal with these outraged individuals and groups. A past public relations executive in the telecommunication and petroleum industries, he has also been a journalism professor teaching public relations at the Universities of Wisconsin and Georgia. He is the author of the highly acclaimed biography "Arthur W. Page: Publisher, Public Relations Pioneer, Patriot," recently selected by Knowledge Is Power as one of the 38 best books written about public relations. In this useful account of how to work with angry publics, Griese details how to reduce and sometimes even eliminate outrage in grassroots and grasstops groups, how to plan public meetings that reduce outbreaks of anger, how to overcome the tendency of reporters to give more attention to negative than positive news and a simple process for negotiating outrage to a satisfactory conclusion.
Download or read book Anger Management for Substance Abuse and Mental Health Clients written by Patrick M. Reilly and published by . This book was released on 2002 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Download or read book The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Download or read book Anger Management for Substance Use Disorder and Mental Health Clients Participant Workbook Updated 2019 written by U.S. Department of Health and Human Services and published by Lulu.com. This book was released on 2019-11-19 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook is designed to be used by participants in an anger management group treatment for individuals with substance use or mental disorders. Practitioners report that the manual and workbook have also been used successfully for self-study, without the support of a clinician or a group. The workbook provides individuals participating in the 12-week anger management group treatment with a summary of core concepts, worksheets for completing between-session challenges, and space to take notes for each of the sessions. The concepts and skills presented in the anger management treatment are best learned by practice and review and by completing the between-session challenges in this workbook. Using this workbook as you participate in the 12-week anger management group treatment will help you develop the skills that are necessary to successfully manage anger.
Download or read book Who are These People and Why are They Yelling at me written by David R. Hardy and published by FriesenPress. This book was released on 2019-11-22 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever had to speak in a public meeting about your company’s or agencies plans, projects or programs? Have you attended a public meeting where people’s emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In “Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings” Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support ‘extreme facilitator training’. Hardy teaches these facilitation techniques through real examples, academic insight and humour.
Download or read book The Case for Rage written by Myisha Cherry and published by Oxford University Press. This book was released on 2021-10-04 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Anger has a bad reputation. Many people think that it is counterproductive, distracting, and destructive. It is a negative emotion, many believe, because it can lead so quickly to violence or an overwhelming fury. And coming from people of color, it takes on connotations that are even more sinister, stirring up stereotypes, making white people fear what an angry other might be capable of doing, when angry, and leading them to turn to hatred or violence in turn, to squelch an anger that might upset the racial status quo"--
Download or read book Defusing Angry People written by Kevin Fauteux and published by . This book was released on 2011 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: "We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives...Kevin Fauteux presents proven strategies and practical techniques to defuse angry and potentially violent people. 'Defusing Angry People' teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one's self from volatile encounters..."--P. [4] of cover.
Download or read book Boundaries written by Henry Cloud and published by Zondervan. This book was released on 2002-03-18 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: When to say yes, when to say no to take control of your life.
Download or read book Getting to Yes written by Roger Fisher and published by Houghton Mifflin Harcourt. This book was released on 1991 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.
Download or read book Upset Citizens and Customers written by Donald W. Slowik and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Overcoming Anger in Your Relationship written by W. Robert Nay and published by Guilford Press. This book was released on 2010-04-22 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Has your relationship become a battlefield? Does your partner's sarcasm, irritability, or hostility make you wonder where the closeness and trust have gone—and how much more you can take? If anger is poisoning your relationship, this book offers a powerful antidote. Anger expert W. Robert Nay provides clear-cut, practical techniques for responding productively to inappropriate expressions of anger. Learn how anger gains a foothold in a couple's life, why your usual responses may unwittingly reward bad behavior, and how to stand up for yourself in ways that promote lasting change. Self-quizzes and step-by-step suggestions for dealing with different types of angry behavior are illustrated with true-to-life examples. Grounded in psychological science, the strategies in this book are simple yet surprisingly effective. Try them for yourself—and for the person you love. See also Dr. Nay's Taking Charge of Anger, Second Edition, which helps you understand and manage destructive anger in all its forms, and The Anger Management Workbook: Use the STOP Method to Replace Destructive Responses with Constructive Behavior, which builds core anger management skills using interactive exercises.
Download or read book Love Your Enemies written by Arthur C. Brooks and published by HarperCollins. This book was released on 2019-03-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER To get ahead today, you have to be a jerk, right? Divisive politicians. Screaming heads on television. Angry campus activists. Twitter trolls. Today in America, there is an “outrage industrial complex” that prospers by setting American against American, creating a “culture of contempt”—the habit of seeing people who disagree with us not as merely incorrect, but as worthless and defective. Maybe, like more than nine out of ten Americans, you dislike it. But hey, either you play along, or you’ll be left behind, right? Wrong. In Love Your Enemies, social scientist and author of the #1 New York Times bestseller From Strength to Strength Arthur C. Brooks shows that abuse and outrage are not the right formula for lasting success. Brooks blends cutting-edge behavioral research, ancient wisdom, and a decade of experience leading one of America’s top policy think tanks in a work that offers a better way to lead based on bridging divides and mending relationships. Brooks’ prescriptions are unconventional. To bring America together, we shouldn’t try to agree more. There is no need for mushy moderation, because disagreement is the secret to excellence. Civility and tolerance shouldn’t be our goals, because they are hopelessly low standards. And our feelings toward our foes are irrelevant; what matters is how we choose to act. Love Your Enemies offers a clear strategy for victory for a new generation of leaders. It is a rallying cry for people hoping for a new era of American progress. Most of all, it is a roadmap to arrive at the happiness that comes when we choose to love one another, despite our differences.
Download or read book When Someone You Love Is Angry written by W. Doyle Gentry and published by Penguin. This book was released on 2004-09-07 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinical psychologist and anger expert W. Doyle Gentry offers compassionate, practical insight to those with angry loved ones, providing coping strategies that help strengthen emotional intimacy and establish boundaries-and avoid being held hostage to a partner's angry words and behavior. When Someone You Love Is Angry combines the latest research with real-life testimony, resulting in a survival guide for those exposed to toxic anger, outlining a unique seven-step program to minimize the emotional damage of loving, but angry, relationships: - Reaching out for support - Abandoning the eight myths about love and anger - Recognizing and putting a stop to abusive behavior - Avoiding facilitation of the anger syndrome - Refraining from angry responses - Innoculating oneself against stress - Exploring one's options
Download or read book When Sophie Gets Angry Really Really Angry written by Molly Bang and published by Scholastic Inc.. This book was released on 2016-04-26 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three-time Caldecott Honor artist Molly Bang's award-winning book helps children and parents better understand anger. Everybody gets angry sometimes. And for children, anger can be very upsetting and frightening. In this Caldecott Honor book, children will see what Sophie does when she gets angry. Parents, teachers, and children can talk about it. People do lots of different things when they get angry. What do you do?
Download or read book Preparing for the Psychological Consequences of Terrorism written by Institute of Medicine and published by National Academies Press. This book was released on 2003-08-26 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oklahoma City bombing, intentional crashing of airliners on September 11, 2001, and anthrax attacks in the fall of 2001 have made Americans acutely aware of the impacts of terrorism. These events and continued threats of terrorism have raised questions about the impact on the psychological health of the nation and how well the public health infrastructure is able to meet the psychological needs that will likely result. Preparing for the Psychological Consequences of Terrorism highlights some of the critical issues in responding to the psychological needs that result from terrorism and provides possible options for intervention. The committee offers an example for a public health strategy that may serve as a base from which plans to prevent and respond to the psychological consequences of a variety of terrorism events can be formulated. The report includes recommendations for the training and education of service providers, ensuring appropriate guidelines for the protection of service providers, and developing public health surveillance for preevent, event, and postevent factors related to psychological consequences.
