Download or read book Harvard Business Review on Increasing Customer Loyalty written by Harvard Business Review and published by Harvard Business Press. This book was released on 2011 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

Download or read book Analysis of Queueing Networks with Blocking written by Simonetta Balsamo and published by Springer Science & Business Media. This book was released on 2013-03-14 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Queueing network models have been widely applied as a powerful tool for modelling, performance evaluation, and prediction of discrete flow systems, such as computer systems, communication networks, production lines, and manufacturing systems. Queueing network models with finite capacity queues and blocking have been introduced and applied as even more realistic models of systems with finite capacity resources and with population constraints. In recent years, research in this field has grown rapidly. Analysis of Queueing Networks with Blocking introduces queueing network models with finite capacity and various types of blocking mechanisms. It gives a comprehensive definition of the analytical model underlying these blocking queueing networks. It surveys exact and approximate analytical solution methods and algorithms and their relevant properties. It also presents various application examples of queueing networks to model computer systems and communication networks. This book is organized in three parts. Part I introduces queueing networks with blocking and various application examples. Part II deals with exact and approximate analysis of queueing networks with blocking and the condition under which the various techniques can be applied. Part III presents a review of various properties of networks with blocking, describing several equivalence properties both between networks with and without blocking and between different blocking types. Approximate solution methods for the buffer allocation problem are presented.

Download or read book Performance Evaluation of Computer and Communication Systems written by Lorenzo Donatiello and published by Springer Science & Business Media. This book was released on 1993-09-15 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains the complete set of tutorial papers presented at the 16th IFIP (International Federation for Information Processing) Working Group 7.3 International Symposium on Computer Performance Modelling, Measurement and Evaluation, and a number of tutorial papers presented at the 1993 ACM (Association for Computing Machinery) Special Interest Group METRICS Conference on Measurement and Modeling of Computer Systems. The principal goal of the volume is to present an overview of recent results in the field of modeling and performance evaluation of computer and communication systems. The wide diversity of applications and methodologies included in the tutorials attests to the breadth and richness of current research in the area of performance modeling. The tutorials may serve to introduce a reader to an unfamiliar research area, to unify material already known, or simply to illustrate the diversity of research in the field. The extensive bibliographies guide readers to additional sources for further reading.

Download or read book Lean Six Sigma Statistics Calculating Process Efficiencies in Transactional Project written by Alastair Muir and published by McGraw Hill Professional. This book was released on 2005-09-28 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: The marriage between Lean Manufacturing and Six Sigma has proven to be a powerful tool for cutting waste and improving the organization’s operations. This third book in the Six Sigma Operations series picks up where other books on the subject leave off by providing the six sigma practioners with a statistical guide for solving problems they may encounter in implementing and managing a Lean Six Sigma programs. The book draws it examples from all sectors of business ranging from financial to manufacturing providing the reader with a wealth of case studies and as numerous worked out equations which are designed to facilitate the full potential of any Lean Six Sigma project.

Download or read book Handbook of Transportation Science written by Randolph Hall and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past thirty-five years, a tremendous body of both theoretical and empirical research has been established on the `science of transportation'. The Handbook of Transportation Science has collected and synthesized this research into a systematic treatment of this field covering its fundamental concepts, methods, and principles. The purpose of this handbook is to define transportation as a scientific discipline that transcends transportation technology and methods. Whether by car, truck, airplane - or by a mode of transportation that has not yet been conceived - transportation obeys fundamental properties. The science of transportation defines these properties, and demonstrates how our knowledge of one mode of transportation can be used to explain the behavior of another. Transportation scientists are motivated by the desire to explain spatial interactions that result in movement of people or objects from place to place. Its methodologies draw from physics, operations research, probability and control theory. It is fundamentally a quantitative discipline, relying on mathematical models and optimization algorithms to explain the phenomena of transportation. The fourteen chapters in the handbook are written by the leading researchers in transportation science in an effort to define and categorize for the first time the scientific nature and state of the art of the field. As such, it is directed to the broader research community, transportation practitioners, and future transportation scientists.

Download or read book Roundabouts as Safe and Modern Solutions in Transport Networks and Systems written by Elżbieta Macioszek and published by Springer. This book was released on 2018-07-31 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a collection of guidelines that will be particularly useful to those making decisions concerning roundabouts as safe and modern solutions in transport networks and systems. The decision-making support systems described here will interest those who face the challenge of finding solutions to problems concerning modern transport systems on a daily basis. Consequently, the book is chiefly intended for local authorities involved in planning and preparing development strategies for specific transport-related issues (in both urban and regional contexts), as well as for representatives of business and industry who are directly engaged in the implementation of traffic engineering solutions. The guidelines provided in the respective chapters help to address the given problem soundly, and to simplify the selection of an appropriate strategy. The topics covered include traffic conditions and the performance of single-lane, two-lane and turbo roundabouts, road traffic safety analysis, analysis of road traffic safety improvements, surrogate safety measures at roundabouts, analysis of pedestrian behavior at pedestrian crossings with public transport vehicles, methods for assessing vehicle motion trajectory at single-lane roundabouts using visual techniques, making compact two-lane roundabouts effective for vulnerable road users, concepts for wireless electric vehicle charging near roundabouts, work zones, and temporary traffic control at roundabouts. Since the book also considers new approaches to theoretical models (including modeling roundabout capacity, models of critical gaps and follow-up headways for turbo roundabouts, and estimating roundabout delay while taking into account pedestrian impact), it will also appeal to researchers and scientists studying these problems. The book gathers selected papers presented at the 15th Scientific and Technical Conference “Transport Systems. Theory and Practice”, organized by the Department of Transport Systems and Traffic Engineering, Silesian University of Technology in Katowice, Poland on September 17–19, 2018.

Download or read book Life cycle Cost Analysis in Pavement Design written by James Walls and published by . This book was released on 1998 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Interim Technical Bulletin recommends procedures for conducting Life-Cycle Cost Analysis (LCCA) of pavements, provides detailed procedures to determine work zone user costs, and introduces a probabilistic approach to account for the uncertainty associated with LCCA inputs.

Download or read book The Jewelers Circular written by and published by . This book was released on 1921 with total page 1214 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book TN TRB Computer Instructor Grade I Exam 10 Full length Mock Tests Solved 1500 Questions written by EduGorilla Prep Experts and published by EduGorilla Community Pvt. Ltd.. This book was released on 2022-08-03 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Best Selling Book for TN TRB Computer Instructor Grade I Exam with objective-type questions as per the latest syllabus given by the Tamil Nadu Teacher Recruitment Board. • Compare your performance with other students using Smart Answer Sheets in EduGorilla’s TN TRB Computer Instructor Grade I Exam Practice Kit. • TN TRB Computer Instructor Grade I Exam Preparation Kit comes with 10 Full-length Mock Tests with the best quality content. • Increase your chances of selection by 14X. • TN TRB Computer Instructor Grade I Exam Prep Kit comes with well-structured and 100% detailed solutions for all the questions. • Clear exam with good grades using thoroughly Researched Content by experts.

Download or read book Networking and Computation written by Thomas G. Robertazzi and published by Springer Nature. This book was released on 2020-03-17 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful volume adopts a balanced approach between technology and mathematical modeling in computer networks, covering such topics as switching elements and fabrics, Ethernet, and ALOHA design. The discussion includes a variety of queueing models, routing, protocol verification and error codes and divisible load theory, a new modeling technique with applications to grids and parallel and distributed processing. Examples at the end of each chapter provide ample material for practice. This book can serve as an text for an undergraduate or graduate course on computer networks or performance evaluation in electrical and computer engineering or computer science.

Download or read book The Encyclopedia of Operations Management written by Arthur V. Hill and published by FT Press. This book was released on 2012 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the perfect field manual for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. ... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field. Reprinted with permission from CHOICE http: //www.cro2.org, copyright by the American Library Association.

Download or read book Functional Thinking for Value Creation written by Jürgen Hesselbach and published by Springer Science & Business Media. This book was released on 2011-03-18 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: After the IPS2 conferences in Cranfield and Linköping in 2009 and 2010 the 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 takes place in Braunschweig, Germany. IPS2 itself is defined as “an integrated industrial product and service offering that delivers value in use”. The customers expect comprehensive solutions, which are adapted to their individual needs. IPS2 offers the possibility to stand out from competition and for long-term customer loyalty. Particularly in times of economic crisis it becomes apparent which producing companies understand to satisfy the needs and requirements of their customers. Especially in this relatively new domain IPS2 it will be important to keep track of the whole context and to seek cooperation with other research fields and disciplines. The 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 serves as a platform for such collaborations and the discussion of new scientific ideas.

Download or read book Performance Evaluation Methodologies and Tools written by Esa Hyytiä and published by Springer Nature. This book was released on 2023-05-02 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed conference proceedings of the 15th International Conference on Performance Evaluation Methodologies and Tools, VALUETOOLS 2022, held in November 2022. Due to the safety concerns and travel restrictions caused by COVID-19, VALUETOOLS 2022 took place online in a live stream. The conference provides a world-leading and multidisciplinary venue for researchers and practitioners in diverse disciplines such as computer science, networks and telecommunications, operations research, optimization, control theory and manufacturing. The 18 full papers were carefully reviewed and selected from 47 submissions and are grouped in thematically as following: game theory; queueing models; applications; retrial queues; performance analysis and networking; distributed computing.

Download or read book Virtual Collaborative Writing in the Workplace Computer Mediated Communication Technologies and Processes written by Hewett, Beth L. and published by IGI Global. This book was released on 2010-06-30 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book investigates the use of computer-mediated communication technologies and collaborative processes to facilitate effective interdependent collaboration in writing projects, especially in virtual workplace settings"--Provided by publisher.

Download or read book Maritime Economics written by Martin Stopford and published by Routledge. This book was released on 2013-04-15 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its second edition Maritime Economics provides a valuable introduction to the organisation and workings of the global shipping industry. The author outlines the economic theory as well as many of the operational practicalities involved. Extensively revised for the new edition, the book has many clear illustrations and tables. Topics covered include: * an overview of international trade * Maritime Law * economic organisation and principles * financing ships and shipping companies * market research and forecasting.

Download or read book ACM SIGMETRICS and Performance International Conference on Measurement and Modelling Proceedings written by and published by . This book was released on 1992 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Sustaining a Culture of Process Control and Continuous Improvement written by Philip J. Gisi and published by Taylor & Francis. This book was released on 2018-05-16 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive book presents a methodology for continuous process improvement in a structured, logical, and easily understandable framework based on industry accepted tools, techniques, and practices. It begins by explaining the conditions necessary for establishing a stable and capable process and the actions required to maintain process control, while setting the stage for sustainable efficiency improvements driven by waste elimination and process flow enhancement. This structured approach makes a clear connection between the need for a quality process to serve as the foundation for incremental efficiency improvements. This book moves beyond talking about the value contribution of tools and techniques for process control and continuous improvement by focusing on the daily work routines necessary to maintain and sustain these activities as part of a lean process and management mindset. Part 1 discusses process quality improvement with an understanding of variation and its impact on process performance. It continues by stressing the importance of standardizing a process to achieve process stability. Once process stability is reflected in a consistent and predictable output, attention is turned to ensuring the process is capable of consistently meeting customer requirements. This series of activities sets the foundation for process control and the sustainable pursuit of efficiency improvements. Part 2 focuses on efficiency improvement by eliminating waste while improving process flow using proven tools and methods. Although there is a clear relationship between waste elimination and process flow, these activities are discussed separately to allow those more interested in waste elimination to work independently from those looking to optimize value stream flow. Part 3 explores the principles, practices, systems, and behaviors required to maintain process control while creating a mindset of continuous incremental improvement. It considers the role organizational structure, discipline, and accountability play as essential components for long term operational success. This book will: Provide readers with a clear roadmap for establishing, achieving, and maintaining process control as the foundation upon which to pursue efficiency improvements. Establish direction and methods for continuous and sustainable process improvement Define the practices, systems, and behaviors required to realize desired results and develop a culture of process control and continuous improvement along the road to operational excellence.