Download or read book Customer Surveys for Agency Managers written by Harry P. Hatry and published by The Urban Insitute. This book was released on 1998 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

Download or read book Federal Register written by and published by . This book was released on 2013-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Citizen Satisfaction written by F. Morgeson and published by Springer. This book was released on 2014-05-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Download or read book Survey of the Agency for International Development s Management and Operation of the Commercial Import Program for Viet Nam written by United States. General Accounting Office and published by . This book was released on 1967 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book The China Management Handbook written by F. Sieren and published by Springer. This book was released on 2016-01-08 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: With China's accession to the WTO in Spring 2002 it is essential that Western investors and business people get an effective 'tool kit' which enables them to succeed in the highly competitive Chinese market and to deal with the issues and changes that the WTO will bring. As a guide for western investors this book gives the answer to the 100 most crucial questions on operating or restructuring business in China. The question and answer format allows the reader to rapidly select information for a specific situation.

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Download or read book Department of Transportation and Related Agencies Appropriations for 2003 DoT Office of Inspector General written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations and published by . This book was released on 2002 with total page 866 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Enterprise Management And Privatisation written by Laxmi Narain and published by S. Chand Publishing. This book was released on 2005-01-01 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: A number of public enterprise (PE) executives have long felt the need for a book which would provide necessary information and analysis of various dimensions of PE management and privatisation. The book provides at one place, a precise and authoritative account of the concept, policy, and analysis of major issues confronting PEs. Public ownership per se does not make PE performance sub-optimal. The operation of the Government system, of which PE is a sub-system, has not been conducive to performance. During the last six decades, inadequate political will and vested interests have come in the way of freeing PEs from excessive and throttling controls, and demoralising accountability. Not letting the managers manage with the freedom required in the liberalised and globalised set-up is the problem. The multifarious and complex managerial problems of PEs, which get compounded by faltering moves towards privatisation, cannot be wished away. These have been considered in the book at some length. The book, first published in 1980, continues to be a standard work on the subject. This latest edition has been revised by Dr. R.K.Mishra, Director, Institute of Public Enterprise,Hyderabad.

Download or read book Survey of Federal Agencies on Costs of Federal Regulations written by and published by . This book was released on 1997 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Glass Ceiling in Federal Agencies a GAO Survey on Women and Minorities in Federal Agencies written by United States. Congress. Senate. Committee on Governmental Affairs and published by General Services Administration Information. This book was released on 1993 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Survey results of selected nonCFO Act agencies views on having audited financial statements written by and published by DIANE Publishing. This book was released on with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Interior Environment and Related Agencies Appropriations for 2012 Justification of the budget estimates Bureau of Ocean Energy Management Regulation and Enforcement Office of Surface Mining Reclamation and Enforcement BIA DOI Office of Insular Affairs written by United States. Congress. House. Committee on Appropriations. Subcommittee on Interior, Environment, and Related Agencies and published by . This book was released on 2011 with total page 1748 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Staff Survey of State Disability Agencies Under Social Security and SSI Programs written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Social Security and published by . This book was released on 1975 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book State Agency Use of Customer Satisfaction Surveys written by and published by . This book was released on 1995 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Departments of Veterans Affairs and Housing and Urban Development and Independent Agencies Appropriations for 2003 Department of Housing and Urban Development written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 2002 with total page 902 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Managers Magazine written by and published by . This book was released on 1926 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: