Download or read book The Complete Guide to Business Risk Management written by Kit Sadgrove and published by Routledge. This book was released on 2020-07-26 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.

Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.

Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Download or read book Fleet Management Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What tools and technologies are needed for a custom Fleet management project? Are there any easy-to-implement alternatives to Fleet management? Sometimes other solutions are available that do not require the cost implications of a full-blown project? What sources do you use to gather information for a Fleet management study? What is the purpose of Fleet management in relation to the mission? What is Effective Fleet management? This valuable Fleet management self-assessment will make you the principal Fleet management domain auditor by revealing just what you need to know to be fluent and ready for any Fleet management challenge. How do I reduce the effort in the Fleet management work to be done to get problems solved? How can I ensure that plans of action include every Fleet management task and that every Fleet management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Fleet management opportunity costs are low? How can I deliver tailored Fleet management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Fleet management essentials are covered, from every angle: the Fleet management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Fleet management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Fleet management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Fleet management are maximized with professional results. Your purchase includes access details to the Fleet management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Download or read book Making Sense of Change Management written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2015-03-03 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Download or read book The Ten Principles Behind Great Customer Experiences written by Matt Watkinson and published by Pearson UK. This book was released on 2013-02-14 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.

Download or read book Warehouse Management written by Gwynne Richards and published by Kogan Page Publishers. This book was released on 2011-06-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time, and at minimal cost: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain. Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: cost reduction productivity people management warehouse operations With helpful tools, hints and up-to-date information, Warehouse Management provides an invaluable resource for anyone looking to reduce costs and boost productivity.

Download or read book Lean CX written by Robert Dew and published by Walter de Gruyter GmbH & Co KG. This book was released on 2021-04-06 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map customer journeys, identify pain points and improve CX to try and create cut-through. Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, Lean CX: How to Differentiate at Low Cost and Least Risk discusses how to use Lean Management approaches to innovate your customer experience. This practical book describes how the tools from Lean Management can be applied to the CX innovation problem. The authors draw on hundreds of CX design and strategic innovation projects across a range of industries, both B2B and B2C, from primary research through client work and secondary case studies available in the public domain. The examples include many different vertical industry sectors, including those involving hybrid business models. The cases included share what worked really well and where CX failed. The content goes beyond what actually happened to present an idea of what might be possible with the right design approach and committed resources.

Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book Justcoding s Practical Guide to Coding Management written by Rose T. Dunn and published by . This book was released on 2016-10-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: JustCoding's Practical Guide to Coding Management Rose T. Dunn, MBA, RHIA, CPA, FACHE, FHFMA, CHPS ICD-10's arrival changed more than code selection--it's also brought challenges related to coder productivity, coding quality and accuracy, staffing shortages, coder education and training, and the increased need for auditing. The old rules and standards for running a department no longer apply, and coding managers must update their efforts, just as coders themselves have. This book gives coding managers new benchmarks, standards, and tips to ensure they're running an effective coding department. It provides strategies for coder retention, best practices to balance internal and outsourced coders, and tips for managing on-site and remote staff. The book also provides much-needed information for managers on how to educate their teams on coding's role within the revenue cycle.

Download or read book Customer Service Management in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.

Download or read book Taxmann s GST Practice Manual Finance Act 2023 Comprehensive guide for compliance with GST along with stepwise guides case laws illustrations content synchronization with GST Common Portal written by Aditya Singhania and published by Taxmann Publications Private Limited. This book was released on 2023-06-26 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive guide for day-to-day compliance with GST. It helps you understand the following topics related to GST: • Background • Concepts • Execution • Challenges • Solution(s) It also explains the provisions of the GST law lucidly. This book will be helpful for GST Professionals engaged in managing the client's day-to-day GST-related affairs, i.e., advisory, compliance and litigation services. The Present Publication is the 7th Edition, amended by the Finance Act 2023 and updated till 1st June 2023. This book is authored by Aditya Singhania with the following noteworthy features: • [Comprehensive Coverage] with detailed analysis and relevant illustrations • [Stepwise Guide] for GST compliance procedures • [Judicial Outlook] of GST Case Laws (including Advance Rulings) • [GST Common Portal] The content in this book is synchronized with the current features available at GST common portal • [Topic-Wise Explanation] along with related GST Notifications and Circulars • [Practical Issues] with solutions The contents of the book are as follows: • Time/Place of Supply & Valuation o Time of Supply o Place of Supply o Valuation • Accounting in GST o Invoicing o Accounts & Records o E-Way Bill o Job-Work • Registration o Basics of Registration o Compulsory Registration o Person not Liable to take Registration & Voluntary Registration o General Procedure of Registration o Amendment of Registration o Cancellation or Suspension of Registration o Revocation of Registration • Specified Taxable Person o Non-Resident Taxable Person o OIDAR o Unique Identification Number (UIN) • Composition Scheme o Basics of Composition Scheme o Compliances under the Composition Scheme o Withdrawal from the Composition Scheme o Returns under the Composition Scheme • Input Tax Credit (including ISD) o Eligibility of Input Tax Credit o Apportionment of Input Tax Credit o Availability of ITC in certain circumstances o ITC for Job Worker o Compliance for Input Service Distributor o Returns for an Input Service Distributor • Returns o Introduction to GST Returns o GSTR 1 o GSTR 2, 2A and 2B o GSTR 3 o GSTR 3B o Matching Concept o Proposed new GST Return o Annual Return for Normal Taxpayer o Annual Return for Composition Taxpayer o Final Return • Audit o Departmental Audit o GST Audit • TDS & TCS o Tax Deducted at Source o Tax Collection at Source • Payment o Basics of Payment o Treatment of Input Tax Credit for Payment o Treatment of Electronic Cash/Credit Ledger o Treatment of Electronic Liability Ledger o Miscellaneous on Payments • Refunds o Basics of Refunds o Refund Procedures • Assessment o Self & Provisional Assessment o Scrutiny of Returns o Assessment of Non-Filers of Returns o Assessment of Unregistered Persons o Summary Assessment o Finalization of Provisional Assessments, Appeal • Search and Seizure o Inspection, Search and Seizure o Arrest • Advance Rulings o Basics of Advance Ruling o Application and Compliances for Advance Rulings o Appellate Authority for Advance Ruling • Demand & Recovery o Administration in GST o Demand o Recovery • Appeals o Appeals to Appellate Authority o Appeals to Appellate Tribunal o Appeals to High Courts & Supreme Court o Miscellaneous on Appeals • Offences o Penalty o Detention, Seizure and Release of Goods and Conveyances in Transit o Confiscation of Goods or Conveyances o Miscellaneous Topics under Offences o Compounding of Offences • Miscellaneous o Corporate Debtor under Insolvency and Bankruptcy Code, 2016 o Liability to Pay in Certain Cases o Repeal and Saving

Download or read book Performance Management written by Herman Aguinis and published by SAGE Publications. This book was released on 2024-01-08 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly published by Chicago Business Press, now published by Sage Performance Management, Fifth Edition covers the design and implementation of effective and successful performance management systems – the key tools that can be used to transform employee talent and motivation into a strategic business advantage. Author Herman Aguinis focuses on research-based findings and up-to-date applications that consider the changing nature of work and organizations. Hear the author share teaching strategies using content from the Fifth Edition.

Download or read book Networked Control Systems for Connected and Automated Vehicles written by Alexander Guda and published by Springer Nature. This book was released on 2022-11-15 with total page 1646 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of the latest research findings in such areas as networked multi-agent systems, co-design of communication and control, distributed control strategies that can cope with asynchrony between local loops, event-triggered control, modelling of network infrastructure, novel concepts of distributed control for networked and cyber-physical systems. The book contains the result of the latest research in the field of communication and control system design to support networked control systems with stringent real-time requirements. It introduces readers to research in the field of joint design of the control and communication protocol and presents the latest developments in the area of novel optimal control and scheduling designs under resource constraints. The book also covers the issues of creating emerging information and communication technologies for traffic estimation and control, connected and autonomous technology applications and modelling for commercial and shared vehicle operations. The reader will find information on emerging cyber-physical systems, networked multi-agent systems, large-scale distributed energy systems, as well as on real-time systems, safety and security systems. A significant block of studies is devoted to the topic of transitions towards electrification and automation of vehicles. Modern concepts of road infrastructure construction are described in detail in the presented research papers. Automotive industry professionals will be particularly interested in the sections on the novel mechanisms for medium access in multi-hop wireless networks with real-time requirements, optimal layering architecture and co-design for wireless communication. The book will be incredibly interesting for researchers interested in human–digital interfaces, industrial Internet of Things, artificial intelligence and machine learning.

Download or read book Security and Privacy Vision in 6G written by Pawani Porambage and published by John Wiley & Sons. This book was released on 2023-08-08 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: SECURITY AND PRIVACY VISION IN 6G Prepare for the future of mobile communication with this comprehensive study 6G is the next frontier in mobile communication, with development of 6G standards slated to begin as early as 2026. As telecommunications networks become faster and more intelligent, security and privacy concerns are critical. In an increasingly connected world, there is an urgent need for user data to be safeguarded and system security enhanced against a new generation of threats. Security and Privacy Vision in 6G provides a comprehensive survey of these threats and the emerging techniques for safeguarding against them. It includes mechanisms for prediction, detection, mitigation, and prevention, such that threats to privacy and security can be forestalled at any stage. Fully engaged with proposed 6G architectures, it is an essential resource for mobile communications professionals looking for a head start on the technology of the future. Security and Privacy Vision in 6G readers will also find: Detailed coverage of topics including edge intelligence and cloudification, industrial automation, collaborative robots, and more Treatment balancing the practical and the theoretical An editorial team with decades of international network technology experience in both industry and academia Security and Privacy Vision in 6G is a vital reference for network security professionals and for postgraduate and advanced undergraduate students in mobile communications and network security-related fields.