Download or read book Customer Service for Kids written by Maureen G. Mulvaney and published by Gratitude Publishing. This book was released on 2017-04-01 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: MGM, the #1 Rated School Nutrition Speaker and Author, loaded this easy-to-read, emotion-evoking book with practical, proven strategies you can use immediately in your School Cafeteria to create ‘Magical Experiences’ for Your Customers--The Kids.
Download or read book Competing for Kids written by Kelly E. Middleton and published by Wheatmark, Inc.. This book was released on 2018-07-12 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: When was the last time you reflected on the quality of customer service your school gives to your students? As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition. Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students. Competing for Kids teaches: How the best companies use customer service to compete at the highest levelHow these twenty-one business concepts can help public schools better compete with other forms of educationHow to develop a district-wide customer service plan for all staff members working in the public school arena
Download or read book Families Change written by Julie Nelson and published by Free Spirit Publishing. This book was released on 2006-11-15 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: All families change over time. Sometimes a baby is born, or a grown-up gets married. And sometimes a child gets a new foster parent or a new adopted mom or dad. Children need to know that when this happens, it’s not their fault. They need to understand that they can remember and value their birth family and love their new family, too. Straightforward words and full-color illustrations offer hope and support for children facing or experiencing change. Includes resources and information for birth parents, foster parents, social workers, counselors, and teachers.
Download or read book Kids Need to Be Safe written by Julie Nelson and published by Free Spirit Publishing. This book was released on 2005-12-15 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Kids are important… They need safe places to live, and safe places to play.” For some kids, this means living with foster parents. In simple words and full-color illustrations, this book explains why some kids move to foster homes, what foster parents do, and ways kids might feel during foster care. Children often believe that they are in foster care because they are “bad.” This book makes it clear that the troubles in their lives are not their fault; the message throughout is one of hope and support. Includes resources and information for parents, foster parents, social workers, counselors, and teachers.
Download or read book How to Talk So Kids Will Listen Listen So Kids Will Talk written by Adele Faber and published by Harper Collins. This book was released on 1999-10 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: You Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.
Download or read book Don t Pick on Me written by Susan Eikov Green and published by New Harbinger Publications. This book was released on 2010 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of thirty-seven short activities to help children cope with bullying.
Download or read book Dangerous Customer Service written by Impact Innovation and published by A&C Black. This book was released on 2011-11-07 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
Download or read book Keys to Terrific Customer Service paperback written by Laurence Hatch and published by Lulu.com. This book was released on 2008-09-14 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.
Download or read book The OCD Workbook for Kids written by Anthony C. Puliafico and published by New Harbinger Publications. This book was released on 2017-12-01 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your child have OCD? In this much-needed Instant Help workbook, kids will learn to identify obsessions and compulsions, understand them, and use simple tools based in exposure and ritual prevention to cope with and overcome this difficult disorder. If your child has obsessive-compulsive disorder (OCD), he or she may suffer from obsessive thinking, use rituals to soothe anxiety, and act compulsively in ways that are disruptive and sometimes harmful. As you know all too well, OCD can greatly interfere with school, friends, and home life. So, how can you help your child be their very best? With this evidence-based workbook for kids, your child will learn how and why they struggle, and gain a greater understanding of what OCD is by identifying common symptoms, including contamination concerns, fear of harm, need for order/symmetry, and excessive doubting. Your child will then be gently guided to name their own symptoms and rate the extent to which each symptom causes them anxiety. The workbook also provides a framework for children to apply exposure and ritual prevention strategies to anxiety-provoking situations independently or with help from you or a caregiver. Detailed instructions for completing exposure exercises will be covered, including how long exposures should last, and how often they should be repeated. Finally, the workbook will show you and your child how to build a solid support system of family, friends, teachers, and professionals to aid you in managing OCD symptoms and building a lifestyle that will help you both deal with your child’s symptoms more effectively. If your child’s OCD is holding them back from living the happy childhood you want for them, this easy-to-read and practical workbook can help them cope with symptoms and really thrive—at home, in the classroom, and well into adulthood.
Download or read book The Worry Workbook for Kids written by Muniya S. Khanna and published by New Harbinger Publications. This book was released on 2018-06-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring fun and adventure back into your child’s life. In The Worry Workbook for Kids, two respected psychologists offer fun, action-based activities grounded in cognitive behavioral therapy (CBT) to help your child move past fears of uncertainty, set and accomplish goals, and—most importantly—enjoy being a kid. Today’s kids face intense pressures at school, with friends, and in life. But one of the most prevalent causes of worry in children is the fear of the unknown. Whether they are starting at a new school, trying out for a new sport, or going to a sleepover—for many kids who worry, it can be difficult moving from “What if?” to "Why not?" and trying new things. Sound familiar? Written for children ages seven to twelve, this engaging workbook offers evidence-based cognitive behavioral therapy (CBT) tools to help kids embrace uncertainty and actually change their thoughts and behaviors by taking action—which will help bring adventure, fun, and freedom back into their lives! The practices in this workbook can be used anytime, anyplace, to help kids put a stop to worry before worry takes over. Childhood is a precious time that goes by so quickly, and chronic worrying can take a hefty toll both mentally and physically. Teaching kids how to deal with stress early will set them up for a lifetime of happiness and success. This workbook can help you do just that.
Download or read book High Tech High Touch Customer Service written by Micah Solomon and published by AMACOM. This book was released on 2012-05-26 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer’s expectations of the way you do business. You’ll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you’ll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.
Download or read book Maybe Days written by Jennifer Wilgocki and published by American Psychological Association. This book was released on 2022-10-31 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will I live with my parents again? Will I stay with my foster parents forever? For children in foster care, the answer to many questions is often "maybe." Maybe Days addresses the questions, feelings, and concerns these children most often face. Honest and reassuring, it also provides basic information that children want and need to know, including the roles of various people in the foster care system and whom to ask for help. An extensive afterword for adults caring for foster children describes the child's experience, underscores the importance of open communication, and outlines a variety of ways to help children adjust to the "maybe days"—and to thrive. From the Note to Foster Parents and Other Adults: The enormity of adjustment that children in foster care are asked to make is hard to over-state. Children in foster care may experience and express a range of feelings, many of which may emerge during the reading of this book. Multiple feelings may occur at the same time and may include: Relief and a sense of safety Happiness and a sense of enjoyment Sadness Anger Fear or worry Confusion Guilt Shame Loneliness Sense of loss Some children respond well to verbal discussion about their feelings....Keep in mind that asking questions and encouraging activities can be useful for some children, but it is not always necessary and is never a substitute for simply listening.
Download or read book The Complete Idiot s Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Download or read book Anxiety Relief for Kids written by Bridget Flynn Walker and published by New Harbinger Publications. This book was released on 2017-11-01 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Just what the doctor ordered! A clear, concise, and practical guide to help parents help their children master their anxieties.” —Laurel J. Schultz, MD, MPH, community pediatrician at Golden Gate Pediatrics If you have a child with anxiety, you need quick, in-the-moment solutions you can easily use now to help your child face their fears and worries. Written by a psychologist and expert in childhood anxiety, this easy-to-use guide offers proven-effective cognitive behavioral therapy (CBT) and exposure skills you can use at home, in social settings, or anywhere anxiety takes hold. Anxiety Relief for Kids provides quick solutions based in evidence-based CBT and exposure therapy—two of the most effective treatments for anxiety disorders. You’ll find a background and explanation of the different types of anxiety disorders, in case you aren’t sure whether or not your child has one. You’ll also learn to identify your child’s avoidant and safety behaviors—the strategies your child uses to cope with their anxiety, such as repeatedly checking their homework or asking the same questions repeatedly—as well as anxiety triggers that set your child off. With this book, you’ll find a wealth of information regarding your child’s specific anxiety disorder and how to respond to it. For example, if your child has obsessive compulsive disorder (OCD), the skills you use to help them are different than other anxiety disorders. No matter your child’s specific symptoms or diagnosis, you’ll discover tailored interventions you can use now to help your child thrive. If your child has an anxiety disorder, simple, everyday activities can be a real challenge. The practical solutions in this book will help you deal with your child’s anxiety when it happens and restore balance and order to both your lives. What readers are saying: “I was surprised to learn how much of what I was doing as a parent was exacerbating (and not helping) our son's anxiety.” — Kath “This book does such a great job of explaining what anxiety is, the range of ways it can show up in kids (and/or adults) and how you can get it under control. ... The guidance laid out is priceless and will be beneficial to anyone suffering from anxiety.” — Jennifer “This is a very practical and informative book that will guide parents in helping their children suffering from anxiety or worry. ... Cognitive behavioral therapy is the backbone of Dr. Walker's approach and she makes the approach clear and accessible to non-professionals. A great addition to any parent’s bookshelf!” — Michael This book has been selected as an Association for Behavioral and Cognitive Therapies Self-Help Book Recommendation— an honor bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.
Download or read book Sensational Kids Revised Edition written by Lucy Jane Miller and published by Penguin. This book was released on 2014-05-06 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authoritative bestseller that presents the latest research on Sensory Processing Disorder--Revised and updated Sensory Processing Disorder is an increasingly common diagnosis, with a wide range of symptoms that can be difficult for parents and pediatricians to identify. In Sensational Kids, internationally renowned expert Dr. Miller shares her more than forty years of experience and research findings on SPD. Now in its fourteenth printing, with more than 50,000 copies sold in all formats, it is an authoritative and practical guide to understanding and treating this little-understood condition. Newly updated, this revised edition will include the latest research on SPD's relationship to autism, as well as new treatment options and coping strategies for parents, teachers, and others who care for kids with SPD. Other topics include: The signs and symptoms of SPD Its four major subtypes How the disorder is diagnosed and treated sensory strategies to help SPD kids develop, learn and succeed, in school and in life.
Download or read book Customer Service written by Steven A. Eggland and published by . This book was released on 2002 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in Business Administration, Marketing, Consumer Behavior, Marketing Education, Customer Service. This book is about the consumer's right to service convenience, courtesy, and responsiveness to problems and needs and about organizations' willingness and ability to acknowledge and deliver that right to their clients, customers, patients, passengers, ticket buyers, constituents, etc. The book is based upon information provided by hundreds of consumers throughout the United States describing real-life transactions with a broad spectrum of businesses and institutions in both the private and public sectors. It illustrates the importance of customer satisfaction in the workplace and points out areas where businesses succeed or fail to meet customer expectations.
