Download or read book Customer Service for Home Builders written by Carol Smith and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Download or read book Value Match Selling for Home Builders written by William J. Nowell and published by Builderbooks. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.
Download or read book Beyond Warranty written by Carol Smith and published by Builderbooks. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.
Download or read book Home Builder Contracts and Construction Management Forms written by NAHB Business Management and published by Builderbooks. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.
Download or read book Green Building Strategies written by Jeannie Leggett Sikora and published by Builderbooks. This book was released on 2012 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise guide to current best practices for designing, constructing, testing, and ensuring longevity for new high-performance homes, Green Building Strategies explains in plain language what's happening in the rapidly evolving field of building science. Green Building Strategies has condensed current information about green building from credible sources in a format you can easily digest. With this book you'll learn how to - Comply with new energy code requirements - Understand green building standards - Sort out product manufacturers' claims - Answer buyers' questions about high performance homes - Build high-performance energy-efficient green homes to satisfy buyers and stay ahead of your competitors Green Building Strategies takes you step-by-step from design through site development and construction, quality assurance, marketing, and customer service. It provides the information you need to systematically create green projects with a price tag both you and your buyers can accept. This comprehensive resource includes URLs for essential online green building resources, illustrations, and a glossary. "This very readable and easy-to-use guide will help builders and other industry professionals understand and apply cutting-edge building science to construct high performance homes that meet consumer demand." Donald Ferrier, CGB Ferrier Companies NAHB Green Building Advocate of the Year Energy Value Housing Award Remodeler of the Year Fort Worth, Texas
Download or read book Estimating Home Construction Costs written by Jerry Householder and published by Builderbooks. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your construction process more efficient by developing complete and accurate estimates. This revised edition reviews types of estimates and when to use them, how to integrate estimating into other management functions, and the benefits of computer estimating. Includes house plans, work sheets, and checklists.
Download or read book Warranties for Builders and Remodelers written by David S. Jaffe and published by Craftsman Book Company. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities.
Download or read book Residential Construction Performance Guidelines Consumer Reference Pack of 10 written by National Association of Home Builders and published by Builderbooks. This book was released on 2016 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs
Download or read book 2018 Home Builders Jobsite Codes written by Stephen Van Note and published by Builderbooks. This book was released on 2019-02 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2018 code changes to fire-resistant walls separating townhouses, emergency escape and rescue openings in basements, safety glazing adjacent to doors and bottom stair landings, and more. 2018 Home Builders' Jobsite Codes also updates requirements for smoke alarms and carbon monoxide alarms, and introduces helpful wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of - foundations - fire safety - energy efficiency - mechanical, plumbing and electrical systems - safe and healthy living environments 2018 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Download or read book Fundamentals of Residential Construction written by Edward Allen and published by John Wiley & Sons. This book was released on 2011-03-10 with total page 989 pages. Available in PDF, EPUB and Kindle. Book excerpt: The leading guide to professional home construction—now updated and revised! Fundamentals of Residential Construction, Third Edition features the most up-to-date explanations of today's residential construction systems. From foundation to roof and exterior finishes to interior details, this new edition thoroughly addresses the latest developments in materials and methods of house construction, including energy efficiency, framing, and roofing. Abundantly illustrated with more than 1,250 drawings and photographs, including new photorealistic illustrations that bring the text to life, this Third Edition provides authoritative coverage on wood light-frame construction, industrialized systems of construction, insulating concrete forms, light-gauge steel frame, panelized construction, and a new chapter on multifamily construction. Topics covered include: Plumbing Building codes Heating and cooling Financing Wiring Roofing Thermal insulation Environmental concerns Foundations Finish sitework Rough sitework Wood and light-gauge steel framing Engineered materials Exterior and interior finishes Organized in a logical, easy-to-follow format, Fundamentals of Residential Construction, Third Edition is the one-stop source for building professionals to gain a working knowledge of codes, management procedures, material, and all home building concerns.
Download or read book Building Systems written by and published by . This book was released on 2000-09 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Systems Magazine (BSM) is an award winning United States-based trade magazine read by builders, developers and general contractors using or considering using innovative construction technologies. Once commonly known as "pre-fab," today's modern building systems employ innovative materials and techniques to create residential or commercial structures in a factory setting in a fraction of the time it takes to site build. BSM focuses mainly on log, timber frame, modular, panel, and structural insulated panel building technologies. Since factory fabrication and site preparation take place simultaneously, structures are finished and ready for occupancy in weeks, rather than months or years as required by conventional site-building schedules.
Download or read book The Home Builders written by Varsha Bajaj and published by Penguin. This book was released on 2019-02-12 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.
Download or read book Best Practices Guide to Residential Construction written by Steven Bliss and published by John Wiley & Sons. This book was released on 2005-11-18 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most comprehensive guide to material selection & installation It takes a wise choice of building materials and details to create durable, attractive, and affordable custom homes and remodeling projects. Best Practices Guide to Residential Construction provides up-to-date, field-tested recommendations that help professionals balance cost and performance when designing and building residential projects. Steven Bliss, former editorial director of The Journal of Light Construction and founding editor of Progressive Builder, draws on his extensive knowledge as a practicing builder, designer, and construction editor to help building professionals select the right materials for every job and install them with confidence. This one-stop resource covers the real-world challenges of material selection and installation so designers, contractors, and building owners can make informed decisions for all major building components. Useful to architects, designers, and specifiers--as well as contractors, builders, and developers--Best Practices Guide to Residential Construction features: * More than 200 photos and illustrations of critical residential construction details * Installation tips and cautions that help prevent costly product failures * Descriptions of the latest composites and synthetics that are changing the way we build * Easy-to-use charts for making quick product comparisons * An authoritative guide to indoor air quality and healthy house construction
Download or read book Building Systems written by and published by . This book was released on 2001-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Systems Magazine (BSM) is an award winning United States-based trade magazine read by builders, developers and general contractors using or considering using innovative construction technologies. Once commonly known as "pre-fab," today's modern building systems employ innovative materials and techniques to create residential or commercial structures in a factory setting in a fraction of the time it takes to site build. BSM focuses mainly on log, timber frame, modular, panel, and structural insulated panel building technologies. Since factory fabrication and site preparation take place simultaneously, structures are finished and ready for occupancy in weeks, rather than months or years as required by conventional site-building schedules.
Download or read book Building Systems written by and published by . This book was released on 2002-03 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Systems Magazine (BSM) is an award winning United States-based trade magazine read by builders, developers and general contractors using or considering using innovative construction technologies. Once commonly known as "pre-fab," today's modern building systems employ innovative materials and techniques to create residential or commercial structures in a factory setting in a fraction of the time it takes to site build. BSM focuses mainly on log, timber frame, modular, panel, and structural insulated panel building technologies. Since factory fabrication and site preparation take place simultaneously, structures are finished and ready for occupancy in weeks, rather than months or years as required by conventional site-building schedules.
Download or read book Building Systems written by and published by . This book was released on 2000-03 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Systems Magazine (BSM) is an award winning United States-based trade magazine read by builders, developers and general contractors using or considering using innovative construction technologies. Once commonly known as "pre-fab," today's modern building systems employ innovative materials and techniques to create residential or commercial structures in a factory setting in a fraction of the time it takes to site build. BSM focuses mainly on log, timber frame, modular, panel, and structural insulated panel building technologies. Since factory fabrication and site preparation take place simultaneously, structures are finished and ready for occupancy in weeks, rather than months or years as required by conventional site-building schedules.
Download or read book Scheduling for Home Builders with Microsoft Project written by David A. Marchman and published by . This book was released on 2012 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your company's ability to complete a high quality home on time and within budget is your most important asset. Don't let scheduling problems destroy it. Master project scheduling and you'll lower overhead and boost profits. Create efficient schedules to monitor and control construction progress using Microsoft(R) Project 2010. You'll produce more projects with the same management staff and fewer headaches in the field and the back office. This book will help you schedule your next project with confidence and ease. Learn how to: - -record and communicate progress - -control financial, human, and physical resources - -record expenditures and analyze cost details - -manage cash flow and tasks - -create a baseline schedule and updates Don't let sloppy scheduling eat up the time and money you need to build your business and move on to your next profitable project. You must have Microsoft(R) Project 2010 installed on your computer to access the practice files. There are two versions of Microsoft Project - standard and professional. The standard version costs less because it is designed for a single user, whereas the professional version is designed to be used on a server and accessed by multiple users. *Sample schedules are available online. Web address provided in the book. "A formalized scheduling procedure is one of the most powerful tools a builder can use. Scheduling with Microsoft Project illustrates best practices for keeping your projects on time and on budget." - John Barrows, CGB, GMB, CGP, President, J. Barrows Inc., Wainscott, NY Your company's ability to complete a high quality home on time and within budget is your most important asset. Don't let scheduling problems destroy it. Master project scheduling and you'll lower overhead and boost profits. Create efficient schedules to monitor and control construction progress using Microsoft(R) Project 2010. You'll produce more projects with the same management staff and fewer headaches in the field and the back office. This book will help you schedule your next project with confidence and ease. Learn how to: - -record and communicate progress - -control financial, human, and physical resources - -record expenditures and analyze cost details - -manage cash flow and tasks - -create a baseline schedule and updates Don't let sloppy scheduling eat up the time and money you need to build your business and move on to your next profitable project. You must have Microsoft(R) Project 2010 installed on your computer to access the practice files. There are two versions of Microsoft Project - standard and professional. The standard version costs less because it is designed for a single user, whereas the professional version is designed to be used on a server and accessed by multiple users. *Sample schedules are available online. Web address provided in the book. "A formalized scheduling procedure is one of the most powerful tools a builder can use. Scheduling with Microsoft Project illustrates best practices for keeping your projects on time and on budget." - John Barrows, CGB, GMB, CGP, President, J. Barrows Inc., Wainscott, NY
