Download or read book CUSTOMER SATISFACTION ON MOBILE PHONE SERVICES written by Dr. Sakru Ketavath and published by Lulu.com. This book was released on 2018-04-26 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The booming revolution in Information Technology sector has pushed India's telecom market significantly. India has shown tremendous growth in the past few years in terms of cellular services. For the past few years consumers prefer wireless mode of telephone services to wire line services. As per the survey report made by Voice & Data by the end of October 2014, the number of mobile subscribers has increased from 957.61 million at the end of the September 2014 to 962.63 million at the end of the October, 2014.
Download or read book Impact of Mobile Services on Business Development and E Commerce written by Liébana, Francisco and published by IGI Global. This book was released on 2019-09-27 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile devices have become an essential item in the daily lives of many people. As with any innovation, mobile services present both opportunities and challenges to current business models. The development of mobile communication coupled with evolving mobile services have completely changed the business landscape and have transformed consumer behavior. It is important to understand the impact that these services have on users’ lives, business, and society. Impact of Mobile Services on Business Development and E-Commerce is a collection of innovative research that focuses on the importance of mobile services in business development and discusses the provision of decentralized services, mobile commerce and marketing, and new models for the delivery of mobile services such as business-to-consumer and peer-to-peer. While highlighting topics including global market, consumer behavior, and customer satisfaction, this book is ideally designed for business managers, executives, marketers, entrepreneurs, financial advisors, consumer behavior analysts, computer engineers, software developers, IT specialists, students, researchers, and business professionals.
Download or read book Cross Cultural Design written by Pei-Luen Patrick Rau and published by Springer. This book was released on 2016-07-04 with total page 835 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 8th International Conference on Cross-Cultural Design, CCD 2016, held as part of the 18th International Conference on Human-Computer Interaction, HCII 2016, held in Toronto, ON, Canada, in July 2016 and received a total of 4354 submissions, of which 1287 papers and 186 poster papers were accepted for publication after a careful reviewing process. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The 81 papers presented in the CCD 2016 proceedings are organized in topical sections as follows: culture and user experience; cross-cultural product and service design; cultural ergonomics; culture and mobile interaction; culture in smart environments; cross-cultural design for health, well-being and inclusion; and culture for e-commerce and business.
Download or read book Brand Loyalty in Bangladesh written by Dr. Md. Uzir Hossain Uzir and published by Partridge Publishing Singapore. This book was released on 2021-05-06 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brand is a valuable asset, and loyalty to a particular brand is the source of revenue and profitability of the business. Brand loyalty is significant for the business growth and expansion of companies in the electronics sector. A populated country, Bangladesh has a substantial expenditure on electronic appliances, and the demand for these household items increases over the period; however, customers are not always loyal to a particular brand. Marketing literature shows that customer satisfaction and brand confidence directly affect brand loyalty, and brand trust mediates their relationship. Due to the technological advance of social media, technology has an essential role in the customer's decision to buy household appliances. The existing literature has not focused on this massive demand for electronic appliances, customer satisfaction, loyalty, trust, and social media's significant role in consumer buying behavior. The book shoed the investigation of the effect of customer satisfaction and brand trust of electronic home appliances on brand loyalty and the mediating role of brand trust in customer satisfaction and trust relationship. The study also examined the extent to which customers believe social media information influences them. The study gathered data from 523 Bangladeshi respondents from Dhaka by conducting a survey. The data were analyzed with SPSS and CB-SEM (AMOS) for the hypothesis test. The findings revealed that customer satisfaction and brand trust significantly impact brand loyalty, and social media moderates those significant relationships. The result of the study contributed to the expectancy-disconfirmation theory, trust-commitment theory, brand loyalty theory, and theory of reasoned action by presenting empirically-based insight into customer satisfaction, brand trust, and brand loyalty constructs in electronic home appliances in Bangladesh. In addition, the results provided a practical insight into marketing and brand management. They suggested the practicing managers in developing product quality with customer preference, building trust through maintaining brand image and creating awareness among the customers, and considering the significance of social media and its usage. The research used probabilistic sampling techniques, both rural and urban customers, only a single home appliance, and PLS-SEM statistical tool for analysis. Future researchers could focus and include other variables such as price or advertising; consider loyalty separately, and use both urban and rural customers to have better predictions.
Download or read book Is Loyalty Dead written by Farzana Quoquab and published by Partridge Publishing Singapore. This book was released on 2016-07-11 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those who are interested to know more about the recent trend of service loyalty and service switching among mobile phone service users. This timely and important book is an essential guide for researchers, policy makers, managers, and marketers to develop an insight to better strategize and effectively implement loyalty programs and prevent their customers from switching. The term loyalty is acknowledged as an important indicator of the likely success of a service business, whereas switching costs a service firm the customers future revenue stream. However, recent research revealed that, in many industries, satisfied customers also tend to switch. This book discusses the role of switching cost and consumer innovativeness in explaining consumers switching tendency. Last but not the least, this book offers a richer explanation about loyalty and switching phenomena than past studies that mostly discussed these two constructs in isolation. Nowadays, divided loyalty as well as switching became a common issue, which made it difficult for the company managers to retain their customers for a long time. With no exception, the mobile phone service market is also filled with divided loyal ones as well as switchers. This book presents some depth and breadth strategies for the mobile phone network service providers in order to manage such promiscuous customers.
Download or read book Recent Trends in Business and Management written by Dr. V.S. More, Dr. Apoorva Hiray and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Competitiveness in Emerging Markets written by Datis Khajeheian and published by Springer. This book was released on 2018-05-14 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a collection of interrelated research advances in the field of technological entrepreneurship from the perspective of competition in emerging markets. Featuring contributions by scholars from different fields of interest, it provides a mix of theoretical developments, insights and research methods used to uncover the unexplored aspects of competitiveness in emerging markets in an age characterized by disruptive technologies.
Download or read book FCC Record written by United States. Federal Communications Commission and published by . This book was released on 2013 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Advanced Approaches to Intelligent Information and Database Systems written by Janusz Sobecki and published by Springer. This book was released on 2014-07-08 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book consists of 35 chapters presenting different theoretical and practical aspects of Intelligent Information and Database Systems. Nowadays both Intelligent and Database Systems are applied in most of the areas of human activities which necessitates further research in these areas. In this book various interesting issues related to the intelligent information models and methods as well as their advanced applications, database systems applications, data models and their analysis and digital multimedia methods and applications are presented and discussed both from the practical and theoretical points of view. The book is organized in four parts devoted to intelligent systems models and methods, intelligent systems advanced applications, database systems methods and applications and multimedia systems methods and applications. The book will be interesting for practitioners and researchers, especially graduate and PhD students of information technology and computer science, as well more experienced academics and specialists interested in developing and verification of intelligent information, database and multimedia systems models, methods and applications. The readers of this volume are enabled to find many inspiring ideas and motivating practical examples that will help them in the current and future work.
Download or read book Big Data Analyses Services and Smart Data written by Wookey Lee and published by Springer Nature. This book was released on 2020-09-10 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers topics like big data analyses, services, and smart data. It contains (i) invited papers, (ii) selected papers from the Sixth International Conference on Big Data Applications and Services (BigDAS 2018), as well as (iii) extended papers from the Sixth IEEE International Conference on Big Data and Smart Computing (IEEE BigComp 2019). The aim of BigDAS is to present innovative results, encourage academic and industrial interaction, and promote collaborative research in the field of big data worldwide. BigDAS 2018 was held in Zhengzhou, China, on August 19–22, 2018, and organized by the Korea Big Data Service Society and TusStar. The goal of IEEE BigComp, initiated by Korean Institute of Information Scientists and Engineers (KIISE), is to provide an international forum for exchanging ideas and information on current studies, challenges, research results, system developments, and practical experiences in the emerging fields of big data and smart computing. IEEE BigComp 2019 was held in Kyoto, Japan, on February 27–March 02, 2019, and co-sponsored by IEEE and KIISE.
Download or read book Proceedings of the 3rd International Conference on Reinventing Business Practices Start Ups and Sustainability ICRBSS 2023 written by Meena Rani Nimmagadda and published by Springer Nature. This book was released on 2024 with total page 1000 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zusammenfassung: This is an open access book. About the ICRBSS-2023 International Conference on Reinventing Business Practices, Start-ups, and Sustainability-Responsible Consumption and Production- ICRBSS 2023 brings together scholars, researchers, educators, and professionals from around the world to discuss the latest trends, challenges, and opportunities in the spheres of businesses, regulatory environment, consumer groups, advocacy agencies and the environment at large. The sub-theme of the conference this year- Responsible Consumption and Production is the 12th goal of the UN Sustainable Development Goals. The conference provides a platform for industry experts, policymakers, and the academic fraternity to share their experiences and insights. The sessions are designed to promote interaction among participants through keynote speaker sessions, panel discussions, presentations, and the like
Download or read book Who is Better written by Dr. Shaikh Tasleem Ahmad and published by Booksclinic Publishing. This book was released on 2023-06-14 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: "लेखक मूलतः छत्तीसगढ़ राज्य के बिलासपुर जिले से संबंध रखते हैं। प्रारंभिक शिक्षा बिलासपुर से पूर्ण करने के पश्चात, उच्च शिक्षा के रूप में वाणिज्य विषय में एम. फिल. तक की उपाधि गुरु घासीदास विश्वविद्यालय से पूर्ण की है। संचार क्षेत्र में विशेष रुचि रखने के कारण मोबाइल सेवा प्रदाता कंपनियों के उपभोक्ता संतुष्टि का तुलनात्मक अध्ययन विषय पर पी. एच.डी. की उपाधि छत्तीसगढ़ की राजधानी रायपुर के प्रसिद्ध पण्डित रविशंकर शुक्ल विश्वविद्यालय से अर्जित की है। लेखक छत्तीसगढ़ राज्य के विभिन्न दुर्गम अनूसूचित व अनूसूचित क्षेत्रों में स्थित शासकीय महाविद्यालयों में विगत 15 वर्षों से अध्यापन सेवाएं दे रहे हैं। इस अवधि में लेखक द्वारा संचार सेवाओं,बैंकिंग,पर्यटन, जैविक कृषि, ऑनलाईन व्यवसाय, ग्रामीण व औद्योगिक विकास आदि बहुविषयक मुद्दों पर 20 से अधिक राष्ट्रीय व अंतरराष्ट्रीय सम्मेलनों में शोध पत्रों का प्रस्तुतिकरण, 19 से अधिक शोध पत्रों का यू जी सी द्वारा मान्यता प्राप्त विभिन्न जर्नल्स में प्रकाशन, विभिन्न पुस्तकों में अध्याय लेखन, पुस्तक लेखन एवं स्नातकोत्तर स्तर के 50 से अधिक विद्यार्थियों के लघु शोध प्रबंधों का निर्देशन किया जा चुका है। वर्तमान में शासकीय नवीन महाविद्यालय पाली जिला कोरबा छत्तीसगढ़ के वाणिज्य विभाग में सहायक प्रध्यापक सह विभागाध्यक्ष के रूप में कार्यरत हैं।"
Download or read book The Customer Satisfaction towards Service Quality of Electrical Equipments written by E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mobile Platforms Design and Apps for Social Commerce written by Pelet, Jean-Éric and published by IGI Global. This book was released on 2017-05-17 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: While social interactions were once a personal endeavor, more contact is now done virtually. Mobile technologies are an ever-expanding area of research which can benefit users on the organizational level, as well as the personal level. Mobile Platforms, Design, and Apps for Social Commerce is a critical reference source that overviews the current state of personal digital technologies and experiences. Highlighting fascinating topics such as M-learning applications, social networks, mHealth applications and mobile MOOCs, this publication is designed for all academicians, students, professionals, and researchers that are interested in discovering more about how the use of mobile technologies can aid in human interaction.
Download or read book Papers in ITJEMAST 11 11 2020 written by and published by International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies publishes a wide spectrum of research and technical articles as well as reviews, experiments, experiences, modelings, simulations, designs, and innovations from engineering, sciences, life sciences, and related disciplines as well as interdisciplinary/cross-disciplinary/multidisciplinary subjects. Original work is required. Article submitted must not be under consideration of other publishers for publications.
Download or read book The Business Year Spain 2021 22 written by and published by The Business Year. This book was released on with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this edition, which features interviews with top business leaders from across the economy, as well as news and analysis, we cover: green economy, energy, finance, industry, agriculture, ICT, transport and logistics, construction, real estate, health, education, and tourism.
Download or read book Recent Trends in Social and Behaviour Sciences written by Ford Lumban Gaol and published by CRC Press. This book was released on 2014-02-27 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The human aspect plays an important role in the social sciences. The behaviour of people has become a vital area of focus in the social sciences as well. Recent Trends in Social and Behaviour Sciences contains papers that were originally presented at the International Congress on Interdisciplinary Behavior and Social Sciences, held 4-5 November 201
