Download or read book Customer Relationship Manager Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview In this diploma course you will learn how to deal with customer issues best. Content - CRM Success Factors - The Customer Service/Sales Profile - Managing Your Customer Service/Sales Profile - Choosing Your CRM Strategy - Managing and Sharing Customer Data - Tools for Capturing Customer Information - Service-Level Agreements - E-Commerce: Customer Relationship on the Internet - Managing Relationships Through Conflict - Fighting Complacency: The “Seven-Year Itch” - Resetting Your CRM Strategy Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when youfeel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Customer Service Officer Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in Management City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 1036 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The ultimate management course. Do not only become a manager, become a leader! Content - What managers do - Hiring and retaining the very best people - Motivating employees - Coaching and development - Setting goals - Working with teams - Including interviews - Case studies - Worksheets - Cutting-edge techniques etc. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in Fundraising crowdfunding City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Did you ever wonder how to finance a project? Here’s how you can do it. Content - Getting Ready for Grantseeking - Writing Letters of Inquiry - The Budget: Translating Your Story from Words to Numbers - The Summary, Titles, and Headings: Preparing - Site Visits and Beyond: Interacting with Funders - Your Marketing Copy - 90 days to success in fundraising - Fundraising software - Fundraising with Social Media - Expert hints and tips - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in Managing Tourism and Hospitality Services City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book IT Consultant Diploma City of London College of Economics 12 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 7727 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview This course deals with everything you need to know to become a successful IT Consultant. Content - Business Process Management - Human Resource Management - IT Manager's Handbook - Principles of Marketing - The Leadership - Information Systems and Information Technology - IT Project Management Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Business NLP Coach Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Use NLP to realise your goals and aspirations at work and acquire exceptional negotiation skills. Content - Building working relationships that work - Leading people to perform - Achieving business excellence - 10 Business benefits of NLP - And more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Marketing Manager Diploma Master s level City of London College of Economics 12 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 2135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The ultimate course in marketing. Nothing will be uncovered. Content - What is Marketing? - Marketing Management - Marketing Management Philosophies - Marketing Challenges into the Next Century - Marketing and Society: Social Responsibility and Marketing Ethics - Social Criticisms of Marketing - Citizen and Public Actions to Regulate - Business Actions Towards Socially Responsible - Principles for Public Policy Towards Marketing - Strategic Marketing Planning - The Global Market Place - Business Markets and Business Buyer Behaviour - Market Information and Marketing Research - Core Strategy - And many more Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in Business City of London College of Economics 6 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The diploma in business provides the core business knowledge and skills needed to move into management roles or become an entrepreneur and launch your own company. Content - The U. S Business Environment - Business Ethics and Social Responsibility - Entrepreneurship, New Ventures, and Business Ownership - The Global Context of Business - Business Management - Organizing the Business - Operations Management and Quality - Employee Behavior and Motivation - Leadership and Decision Making - Human Resource Management and Labor Relations - Marketing Processes and Consumer Behavior - Pricing, Distribution, and Promoting Products - Information Technology for Business - The Role of Accountants and Accounting Information - Money and Banking - Managing Finances Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in Marketing City of London College of Economics 6 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 1104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The ultimate course in marketing. Nothing will be uncovered. Content - What is Marketing? - Marketing Management - Marketing Management Philosophies - Marketing Challenges into the Next Century - Marketing and Society: Social Responsibility and Marketing Ethics - Social Criticisms of Marketing - Citizen and Public Actions to Regulate - Business Actions Towards Socially Responsible - Principles for Public Policy Towards Marketing - Strategic Marketing Planning - The Global Market Place - Business Markets and Business Buyer Behaviour - Market Information and Marketing Research - Core Strategy - And many more Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Diploma in International Human Resource Management City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview In this diploma course you will deal with all aspects of International Human Resource Management. Content - HRM in Europe - HRM in East Asia - HRM in Developing Countries - Composing an International Staff - Women’s Role in International Management - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book High Performance Coach Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview If you want to learn how to help clients in achieving a specific personal or professional goal by providing training and guidance, then this course if for you. In this diploma course you will learn several kinds of coaching approaches, such as “The Psychodynamic Approach”, “The Cognitive behavioural Approach”, “The NLP Approach” as well as others to become a professional coach. The study material has been written by leading international authors, each chapter of the book makes explicit links between theory and practice, with questions and case studies facilitating further reflection on the topic. Content There are three parts you have to deal with: - Part 1 explores the theoretical traditions underpinning coaching, such as cognitive-behavioural, gestalt and existential. - Part 2 covers applied contexts, formats or types of coaching, such as developmental, life, executive, peer, team and career coaching. - Part 3 focuses on professional issues that impact on the coach, such as ethics, supervision, continuing professional development, standards and mental health issues. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book ETF Advisor Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 1000 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Did you ever want to know more about ETFs? With this diploma course you will acquire an in-depth understanding to become a successful ETF Advisor. Content - What ETFs are - How ETFs are Created and Priced - ETFs Compared to Index Mutual Funds - Advantages and Disadvantages of ETFs - Tax and Operational Efficiency of Exchange-Traded Funds - International Diversification of ETFs - ETF Basket - ETF Regulation - Comparing Fees by Structure - Actively Managed ETFs - Calculating the Net Asset Value - Currency ETFs -And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Real Estate Agent Diploma City of London College of Economics 3 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Do you want to make $100,000+ per year? In any marketplace, a real estate agent has the opportunity to create hundreds of thousands of dollars in income. An agent’s income is especially significant when viewed against the capital investment required by the business. Most agents need as little as $2,000 to start up their practices. Compare that to any other business and you’ll find that most involve sizeable investments and burdensome loans to buy equipment, lease space, create marketing pieces, develop business strategies, and hire employees — all to achieve what is usually a smaller net profit than what a real estate agent can achieve in the first few years. It’s almost too good to be true! This course will provide you with all the knowledge you need to become a successful real estate agent. This specialist course is about acquiring sales skills, marketing skills, time-management skills, people skills, and business skills. It’s about gaining more respect, achieving more recognition, making more money, and closing more sales. It’s a guide that helps you achieve the goals and dreams that you have for yourself and your family. You will be taught the “real stuff” that works and is laid out in a hands-on, step-by-step format. You can also find time-tested scripts in most sales-oriented chapters. The scripts are designed to move prospects and clients to do more business with you. (If you’re a junior member of the grammar police, you may find that some don’t perfectly align with your expectation of the English language. The objective of sales scripts, though, is not perfect sentence structure but rather maximum persuasion of the prospect or client.) Content - Acquiring the keys to Real Estate Success - Prospecting for Buyers and Sellers - Developing a Winning Sales Strategy - Running a Successful Real Estate Business - ten tools that are essential for any real estate agent’s success - how to avoid the ten big real estate sales mistakes etc. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when youfeel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Download or read book Customer Relationship Management written by V. Kumar and published by Springer. This book was released on 2018-05-15 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving. The book is a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM. The new edition provides an updated perspective on the latest research results and incorporates the impact of the digital transformation on the CRM domain.
Download or read book Customer Relationship Management Complete Certification Kit Study Book and Elearning Program written by Nora Graham and published by Emereo Publishing. This book was released on 2016-05-13 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study Exam preparation guide and its accompanying online course for the Customer Relationship Management Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer Relationship Management subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer Relationship Management concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer Relationship Management Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer Relationship Management Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer Relationship Management Exam.
Download or read book Customer Relationship Management written by Andreas Muther and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Under the term Customer Relationship Management (CRM), companies such as SAP, Siebel Systems or E.piphany offer software solutions to optimize customer-facing processes. Business units responsible for the implementation of CRM software are in many cases relatively inexperienced in the reorganization of these processes. It is important for them to consider the needs of their customers as a whole. This book describes the customer relatioship using the concept of the Customer Buying Cycle, thereby creating a neutral orientation framework for CRM projects. For each phase of the Customer Buying Cycle it shows how Information Technologies can be used to generate benefits either for the customer or for the company that implements the CRM tools. This book includes many case studies exemplifying how CRM is realized in the practical business world.
