Download or read book Customer Relationship Management versus Citizen Relationship Management im eGovernment written by Konrad Walser and published by . This book was released on 2000 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Download or read book Integrating E Business Models for Government Solutions Citizen Centric Service Oriented Methodologies and Processes written by Chhabra, Susheel and published by IGI Global. This book was released on 2009-02-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.
Download or read book Marketing in the Cyber Era Strategies and Emerging Trends written by Ghorbani, Ali and published by IGI Global. This book was released on 2013-12-31 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growth of new technologies, internet, virtualization, and the globalization of production and consumption has given focus on new marketing strategies in the cyber era. This has shaped a demand for an innovative conceptual framework for the marketing industry. Marketing in the Cyber Era: Strategies and Emerging Trends brings together best practices and innovative approaches for effective marketing in todays economy. Stressing the importance of structure, strategy, leadership, and marketing in the Cyber Era; this book is a useful tool for upper-level students, researchers, academicians, professionals and practitioners, scientists, and executive managers of marketing in profit and non-profit organizations.
Download or read book Digital Democracy Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2012-06-30 with total page 1959 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents a vital compendium of research detailing the latest case studies, architectures, frameworks, methodologies, and research on Digital Democracy"--Provided by publisher.
Download or read book Fuzzy Methods for Customer Relationship Management and Marketing Applications and Classifications written by Meier, Andreas and published by IGI Global. This book was released on 2012-01-31 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores the possibilities and advantages created by fuzzy methods through the presentation of thorough research and case studies"--Provided by publisher.
Download or read book Handbook of Research on Enterprise Systems written by Gupta, Jatinder N. D. and published by IGI Global. This book was released on 2009-01-31 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addresses the field of enterprise systems, covering progressive technologies, leading theories, and advanced applications.
Download or read book Electronic Government Concepts Methodologies Tools and Applications written by Anttiroiko, Ari-Veikko and published by IGI Global. This book was released on 2008-03-31 with total page 4780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides research on e-government and its implications within the global context. Covers topics such as digital government, electronic justice, government-to-government, information policy, and cyber-infrastructure research and methodologies.
Download or read book Citizens and E Government Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
Download or read book Electronic Government written by Maria A. Wimmer and published by Springer. This book was released on 2005-08-31 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark in August 2005. The 30 revised papers presented were carefully reviewed and selected from numerous submissions and assess the state of the art in e-government/e-governance and provide guidance for research, development and application of this emerging field. The papers are arranged in topical sections on challenges, performance, strategy, knowledge, and technology.
Download or read book Digital Public Administration and E Government in Developing Nations Policy and Practice written by Halpin, Edward Francis and published by IGI Global. This book was released on 2013-03-31 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, it has become apparent that there are very distinct gaps between developed and developing regions in the world, especially in regards to e-government systems, infrastructures, and processes. Digital Public Administration and E-Government in Developing Nations: Policy and Practice examines e-government from the perspective of developing nations and addresses issues and concerns of developing systems and processes. This publication is a valuable and insightful tool for researchers, practitioners, policymakers, and students in different fields who are interested in information systems, public policies, politics, and media and communication studies.
Download or read book Electronic Government and the Information Systems Perspective written by Andrea Kő and published by Springer. This book was released on 2017-08-11 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 6th International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2017, held in Lyon, France, in August 2017. The 20 revised full papers presented were carefully reviewed and selected from 24 submissions. The papers areorganized in the following topical sections: digitalization and transparency; open data ecosystems; intelligent systems in e-government; e-government research and intelligent systems; m-government and inclusion; e-government cases - data knowledge management; and knowledge management in the context of e-government.
Download or read book Implementing e Government written by Gloria Evans and published by Routledge. This book was released on 2017-03-02 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government's e-envoy promised in a recent FT article that 'public services will be on-line by 2005 target'. By the end of 2002 taking these services online will have cost £3 billion. The task involved is huge, both in terms of human and IT resources. Implementing e-Government is a 'must-have' guide to consultants and civil servants charged with the process. Gloria Evans provides advice and background for addressing the issues at hand and provides the key building blocks for planning, designing and implementing a workable strategy. The book includes: ¢ A comparison of the where we were, where we are now and where we need to get to; ¢ An explanation of each of the key drivers behind the process; ¢ A detailed model of the building blocks needed; ¢ Guidance on how to work across departments and agencies; ¢ An overview of the various sources of advice and influence; ¢ An explanation of the main e-Government technologies; ¢ A step-by-step blueprint for planning and implementing the process from scratch. The main text uses a working medical services case study to illustrate how the outcomes of the various stages might be seen and measured and there is a set of 11 scenarios which put the e-Government process into a range of contexts.
Download or read book Encyclopedia of Digital Government written by Anttiroiko, Ari-Veikko and published by IGI Global. This book was released on 2006-07-31 with total page 1916 pages. Available in PDF, EPUB and Kindle. Book excerpt: Containing more than 250 articles, this three-volume set provides a broad basis for understanding issues, theories, and applications faced by public administrations and public organizations, as they strive for more effective government through the use of emerging technologies. This publication is an essential reference tool for academic, public, and private libraries.
Download or read book Marketing and Consumer Behavior Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2014-12-31 with total page 2254 pages. Available in PDF, EPUB and Kindle. Book excerpt: As marketing professionals look for ever more effective ways to promote their goods and services to customers, a thorough understanding of customer needs and the ability to predict a target audiences reaction to advertising campaigns is essential. Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications explores cutting-edge advancements in marketing strategies as well as the development and design considerations integral to the successful analysis of consumer trends. Including both in-depth case studies and theoretical discussions, this comprehensive four-volume reference is a necessary resource for business leaders and marketing managers, students and educators, and advertisers looking to expand the reach of their target market.
Download or read book E Agriculture and Rural Development Global Innovations and Future Prospects written by Maumbe, Blessing and published by IGI Global. This book was released on 2012-12-31 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is a comprehensive collection of research on the emerging trends and advances in the global application of information and communication technology use in agriculture and rural development"--Provided by publisher.
Download or read book CULTURE OF CORRUPTION IN INDIA written by SATISHCHANDER YADAV and published by Lulu.com. This book was released on 2014-05-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: The word of corruption means the destruction, ruining or the spoiling of a society or a nation. A corrupt society stops valuing integrity, virtue or moral principles. It changes for the worse. Such a society begins to decay and sets itself on the road to self-destruction. Corruption is an old age phenomena. Selfishness and greed are two main cause of corruption. Political corruption is the abuse of their power by the state official for their unlawful private gain.Over 1500 year ago the mighty Roman Empire disintegrated when its rulers became corrupt and selfish. Nations having tyrannical powerful ruling elite that refuses to punish the corrupt within it, face menace of corruption. A corrupt society is characterized by immorality and lack of fear and respect for law. Corruption cannot be divorced from the economics. Inequality of wealth, low wages and salaries are some of the economics cause of corruption. Employees often strike corrupt deals to supplement their meagre income. -SATISHCHANDER YADAV
