Download or read book Customer Loyalty in the Public Transportation Context written by Valerie Nichole Webb and published by . This book was released on 2010 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: (cont.) The results for the general population showed that the average customer bases their decision to continue to use the service in the future fairly evenly on perceptions of service quality, service value, and customer satisfaction with the remaining two factors playing only indirect roles. The most important factor for a customer to recommend the service to others is their perceptions Qf service quality. The model results were then applied to key market segmentations (captive vs. choice riders, riders with low vs. high accessibility to transit, and bus riders vs. rail riders) using ANOVA, MIMIC, and multiple group analysis. It was found that captive riders are highly sensitive to problem experience; they report experiencing more problems and those problems more strongly influence the rest of the loyalty model. Riders with high accessibility generally rate all model factors higher than those with low accessibility and are, in turn, more loyal. Finally, bus riders' loyalty is more highly affected by their perceptions of service quality which could stem from the unpredictability of bus service resulting from exogenous factors. By developing a more thorough understanding of what keeps their customers coming back, public transportation agencies can more effectively use their limited resources by growing a base of loyal customers, and in turn, increasing their revenues.
Download or read book Public Transportation Quality of Service written by Luigi Dell ́Olio and published by Elsevier. This book was released on 2017-10-11 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality. The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger’s views on public transportation is of critical concern to promote wider transit use in cities around the world. Includes insights from both theoretical and practical points of view for both researchers and practitioners Features case studies in each chapter that apply models discussed Helps readers develop and design their own studies for measuring quality of service Shows how to include perceived quality in contracts Provides access to the survey formulas and data to better enable implementation of models
Download or read book Business Innovation and Development in Emerging Economies written by Irwan Trinugroho and published by CRC Press. This book was released on 2019-05-16 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Innovation driven by the advancement of technology has dramatically changed the business landscape over recent years, not only in advanced countries but also in emerging markets. It is expected that business innovation could help achieve economic inclusion, which has been a global initiative over the last decade, creating opportunities for all people to benefit from the economic development. These proceedings provide an outlet for discussing the importance of business innovation, especially in emerging countries in helping to reach inclusive economies. The papers cover the subject areas management, accounting, finance, economics and social sciences.
Download or read book Public Transport Passengers Behavioural Intentions written by Sik Sumaedi and published by Springer Science & Business Media. This book was released on 2014-01-22 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based on the behavioural intention of public transport passengers and the relationship between those factors in Indonesia. The conceptual model in this book explains behavioural intentions of paratransit passengers which can result in recommendations to unravel the complexity of the congestion problem from consumer behaviour perspective. Based on the results of survey research on behavioural intention of public transport users in Jabodetabek, Indonesia, the result of the study is presented in a model that describes the factors that influence. This book is recommended for academics who wish to gain knowledge about the phenomenon of consumer behaviour, for regulators whose duty is to make a decision and determine the strategic steps to overcome congestion and researchers who want to develop their knowledge and provide solutions related to congestion from the perspective of consumer behaviour.
Download or read book The Research of Customer Satisfaction and Customer Loyalty for Real Time Transportation Information Applications written by 白書瑄 and published by . This book was released on 2013 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Market Segmentation written by Michel Wedel and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modern marketing techniques in industrialized countries cannot be implemented without segmentation of the potential market. Goods are no longer produced and sold without a significant consideration of customer needs combined with a recognition that these needs are heterogeneous. Since first emerging in the late 1950s, the concept of segmentation has been one of the most researched topics in the marketing literature. Segmentation has become a central topic to both the theory and practice of marketing, particularly in the recent development of finite mixture models to better identify market segments. This second edition of Market Segmentation updates and extends the integrated examination of segmentation theory and methodology begun in the first edition. A chapter on mixture model analysis of paired comparison data has been added, together with a new chapter on the pros and cons of the mixture model. The book starts with a framework for considering the various bases and methods available for conducting segmentation studies. The second section contains a more detailed discussion of the methodology for market segmentation, from traditional clustering algorithms to more recent developments in finite mixtures and latent class models. Three types of finite mixture models are discussed in this second section: simple mixtures, mixtures of regressions and mixtures of unfolding models. The third main section is devoted to special topics in market segmentation such as joint segmentation, segmentation using tailored interviewing and segmentation with structural equation models. The fourth part covers four major approaches to applied market segmentation: geo-demographic, lifestyle, response-based, and conjoint analysis. The final concluding section discusses directions for further research.
Download or read book Public Transport and its Users written by Hans-Liudger Dienel and published by Routledge. This book was released on 2017-03-02 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
Download or read book Transit Capacity and Quality of Service Manual written by Transit Cooperative Research Program and published by Transportation Research Board. This book was released on 2003 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains full text of the manual, Microsoft Excel spreadsheets, and a library of related documents.
Download or read book Consumer Psychology in Tourism and Hospitality written by Ying Qu and published by Frontiers Media SA. This book was released on 2023-06-30 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Routledge Handbook of Public Transport written by Corinne Mulley and published by Routledge. This book was released on 2021-05-12 with total page 667 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Public Transport is a reference work of chapters providing in-depth examination of the current issues and future developments facing public transport. Chapters in this book are dedicated to specific key topics, identifying the challenges therein and pointing to emerging areas of research and concern. The content is written by an international group of expert contributors and is enhanced through contributions from practitioners to deliver a broader perspective. The Handbook deals with public transport policy context, modal settings, public transport environment, public transport delivery issues, smart card data for planning and the future of public transport. This comprehensive reference work will be a vital source for academics, researchers and transport practitioners in public transport management, transport policy and transport planning.
Download or read book Socio Spatial Dynamics in Mediterranean Europe written by José María Feria-Toribio and published by Springer Nature. This book was released on with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Focus on Consumer Protection Measures written by Joshua Michael Daniel Otieno, Joseph Mwangi Gichohi, Joshua Saiyanka Richard and published by AJPO Journals USA LLC. This book was released on 2023-07-20 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOPICS IN THE BOOK Dynamics and Complexities of Forming the Executive Office: Analysis of Kenya’s Cabinet 1963 – 2018 Consumer Protection Measures and Road Safety in Nyeri County, Kenya Effects of County Budgeting Forums on Service Delivery in Kenya: The Case of Kajiado County
Download or read book A Handbook for Measuring Customer Satisfaction and Service Quality written by Morpace International and published by Transportation Research Board. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Download or read book CIGOS 2021 Emerging Technologies and Applications for Green Infrastructure written by Cuong Ha-Minh and published by Springer Nature. This book was released on 2021-10-28 with total page 1861 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the key role of green infrastructure (GI) in providing natural and ecosystem solutions, helping alleviate many of the environmental, social, and economic problems caused by rapid urbanization. The book gathers the emerging technologies and applications in various disciplines involving geotechnics, civil engineering, and structures, which are presented in numerous high-quality papers by worldwide researchers, practitioners, policymakers, and entrepreneurs at the 6th CIGOS event, 2021. Moreover, by sharing knowledge and experiences around emerging GI technologies and policy issues, the book aims at encouraging adoption of GI technologies as well as building capacity for implementing GI practices at all scales. This book is useful for researchers and professionals in designing, building, and managing sustainable buildings and infrastructure.
Download or read book ICTES 2018 written by Robbi Rahim and published by European Alliance for Innovation. This book was released on 2019-03-13 with total page 739 pages. Available in PDF, EPUB and Kindle. Book excerpt: The technical program of The First ICTES 2018 consisted of 114 full papers. Aside from the high-quality technical paper presentations we also held workshop and clinic manuscript that was carried out before the main track aims to strengthen the ability to write scientific publications. Coordination with the steering chairs, Dr. Kadek Suranata, S.Pd, M.Pd.,Kons., and the members of organizing committee is essential for the success of the conference. We sincerely appreciate all the Advisory Boards for the constant support and guidance. It was also a great pleasure to work with such an excellent organizing committee team for their hard work in organizing and supporting the conference. In particular, the Scientific Committee, led by Cand(Dr) Robbi Rahim, M.Kom have completed the peer-review process of technical papers and made a high-quality technical program. We are also grateful to Students Conference chairs were leading by Ida Ayu Made Diah Paramiswari for their support and all the authors who submitted their papers to the First ICTES 2018. We strongly believe that ICTES conference provides a good forum for all academicians, researchers, and practitioners to discuss all Educational science and technology aspects that are relevant to issues and challenge for sustainability in the 4th industrial revolution. We also expect that the future ICTES conference will be as successful and stimulating, as indicated by the contributions presented in this volume
Download or read book Customer Loyalty and Success written by J. Lynch and published by Springer. This book was released on 1995-06-19 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.
Download or read book Transportation in a Net Zero World Transitioning Towards Low Carbon Public Transport written by Kathryn G. Logan and published by Springer Nature. This book was released on 2022-04-07 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the importance of transitioning from conventionally fuelled, electric and hydrogen personal vehicles towards low carbon electric and hydrogen public transport. It presents international comparisons and case studies of countries who have successfully and unsuccessfully implemented policies to reduce their emissions from land-based transport. It discusses and provides policy recommendations to meet a net zero transport world by exploring potential issues, including infrastructure changes and electricity generation mix which may prevent targets being met successfully. The book also demonstrates how the COVID-19 pandemic has influenced individual transport choices and what will need to be done to ensure travel remains sustainable going forward. Aligned with an active area of academic and civil discourse on the topic of sustainable transportation systems, Transportation in a Net Zero World will be of interest to researchers, policy makers, and graduate students alike, in the fields of environmental science and transport studies.
