Download or read book Customer focused Transit written by John F. Potts and published by Transportation Research Board. This book was released on 2002 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
Download or read book Customer focused Transit a Synthesis of Transit Practice written by National Research Council (U.S.). Transportation Research Board and published by . This book was released on 2002 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer focused Service Guarantees and Transparency Practices written by and published by . This book was released on 2018 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Synthesis of Transit Practice written by and published by . This book was released on 1993 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Implementation and Outcomes of Fare free Transit Systems written by Joel Volinski and published by Transportation Research Board. This book was released on 2012 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this synthesis was to document the past and current experiences of public transit agencies that have planned, implemented, and operated fare-free transit systems. The report concentrates on public transit agencies that are either direct recipients or sub-recipients of federal transit grants and provide fare-free service to everyone in their service area on every mode they provide. The report will be of interest to transit managers and staffs, small urban and rural areas, university, and resort communities, as well as stakeholders and policy makers at all levels who would be interested in knowing the social benefits and macro impacts of providing affordable mobility through fare-free public transit. A review of the relevant literature was conducted for this effort. Reports provide statistics on changes in levels of ridership associated with fare-free service. White papers or agency reports identified by the topic panel or discovered through interviews with fare-free transit managers were also reviewed. Through topic panel input, Internet searches, listserv communications, and APTA and TRB sources, the first comprehensive listing of public transit agencies that provide fare-free service in the United States was identified. A selected survey of these identified public transit agencies yielded an 82% response rate (32/39). The report offers a look at policy and administrative issues through survey responses. Five case studies, achieved through interviews, represent the three types of communities that were found to be most likely to adopt a fare-free policy: rural and small urban, university dominated, and resort communities.
Download or read book A Handbook written by Rebecca Elmore-Yalch and published by Transportation Research Board. This book was released on 1998 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
Download or read book Public Participation Strategies for Transit written by Scott Giering and published by Transportation Research Board. This book was released on 2011 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s Transit Cooperative Research Program (TCRP) Synthesis 89: Public Participation Strategies for Transit documents the state-of-the-practice in terms of public participation strategies to inform and engage the public for transit-related activities.
Download or read book Training for On board Bus Electronics written by John J. Schiavone and published by Transportation Research Board. This book was released on 2002 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose is to document training practices at a sampling of transit agencies concerning the application and repair of advanced on-board electronics so that key personnel have the knowledge needed to make informed decisions. The objectives of the synthesis were to examine the level of E/E training being provided by transit agencies to highlight innovative and effective training approaches and, based on findings from the conclusions, to provide agencies with the opportunity to improve their training programs. Because maintenance is an area that is often overlooked, this synthesis gives it the greatest focus.
Download or read book Transit Systems in College and University Communities written by Tara Krueger and published by Transportation Research Board. This book was released on 2008 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction -- Profiles of surveyed college and university communities -- Campus operations -- Campus policies and planning -- Technology and "green" innovations -- Conclusions -- Appendixes.
Download or read book TCRP Synthesis of Transit Practice 14 Innovative Suburb to Suburb Transit Practices written by and published by . This book was released on 1995 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Operational Experiences with Flexible Transit Services written by David Koffman and published by Transportation Research Board. This book was released on 2004 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Transit Cooperative Research Program (TCRP) Synthesis 53: Operational Experiences with Flexible Transit Services examines transit agency experiences with "flexible transit services," including all types of hybrid services that are not pure demand-responsive (including dial-a-ride and Americans with Disabilities Act paratransit) or fixed-route services, but that fall somewhere in between those traditional service models.
Download or read book Customer Education and Awareness of On Demand Mobility written by and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For transit agencies launching new on-demand services that are different from typical fixed route or demand-responsive routes, there can be issues in customer awareness of the service or comfort level with using it for travel. The TRB Transit Cooperative Research Program's TCRP Synthesis 165: Customer Education and Awareness of On-Demand Mobility documents current practices in how on-demand services are marketed to various rider groups, including outreach to persons with disabilities, older adults, and marginalized populations.
Download or read book Practices in Assuring Employee Availability written by Joel Volinski and published by Transportation Research Board. This book was released on 1999 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents state of the practice information about the various actions transit agencies (and other employers) have taken to help ensure the availability of quality employees in an increasingly competitive employment environment. It focuses on the practices and policies transit agencies have put in place to help minimize absenteeism at their agencies, from which other agencies may find useful applications.
Download or read book Addressing Difficult Customer Situations written by and published by . This book was released on 2017 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents.
Download or read book Innovative Suburb to suburb Transit Practices written by Katherine S. Hooper and published by . This book was released on 1995 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information about the suburban shift from the more traditional central business district oriented service patterns of selected transit agencies. Transit agencies with limited marketing successes in this area are being challenged to address these nontraditional markets anew.
Download or read book Corporate Culture as the Driver of Transit Leadership Practices written by Mary J. Davis and published by Transportation Research Board. This book was released on 2003 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report of the Transportation Research Board will be of interest to transit staff interested in implementing leadership development initiatives at their agencies. Current practices, major issues, trends, and innovations related to the use of corporate culture as the driver in hiring, developing, evaluating, and retaining a leadership team, within and outside the transit industry were documented for this synthesis. The report discusses the state of the practice in leadership recruitment, development, evaluation, and retention. It reports on innovative approaches to the problems faced in todays work environment in transit and other industries. This synthesis also covers the manner in which corporate culture affects the hiring, development, evaluation, and retention of the top management team.
Download or read book Performance based Measures in Transit Fund Allocation written by Robert G. Stanley and published by Transportation Research Board. This book was released on 2004 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: This synthesis will be of interest to transit practitioners and transportation professionals, including technical and research staff, as well as those working with them, with regard to the use of performance measures for the allocation of financial assistance to local transit agencies. The synthesis explores current perspectives, practices, and experiences. It focuses primarily on the extent to which traditional measures of transit performance such as internal measures of economic efficiency, service effectiveness, and productivity are used in allocating funds to transit. The report summarizes the experiences of a variety of transit agencies. In addition, it sought to capture key perspectives of transit and transportation professionals on the relationship between system performance and funding decisions and to identify barriers to more extensive use of performance measures in the allocation of funds for public transportation.
