Download or read book Customer Charter written by Mauritius Ministry of Civil Service and Administrative Reforms and published by . This book was released on 2016 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Scoring Points written by Clive Humby and published by Kogan Page Publishers. This book was released on 2008-08-03 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a retail giant, making customer loyalty marketing work when almost every other programme failed. By pairing its loyalty scheme with sophisticated information technology, Tesco set a new standard for knowing your customer. Scoring Points is one of the seminal marketing books of the last decade. A fascinating tale of what can be achieved through vision, a strong team ethic and a company-wide commitment to customer satisfaction, it is an inspirational read for anyone in business, from junior marketers or salespersons working in an FMCG environment, to any practitioner looking to better analyse their customer base.
Download or read book Empowering the Customer written by Victor Ayeni and published by Commonwealth Secretariat. This book was released on 2001 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Download or read book EXCELLENCE IN METRO OPERATIONS AND MANAGEMENT written by SHARMA, SHARAT and published by PHI Learning Pvt. Ltd.. This book was released on 2022-12-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: The challenges in metro operations keep the operations managers on their toes to continually explore innovative ways to resolve the day-to-day issues and keep the organization sustainable. In absence of any precedence, often solutions are tried ab initio. The book presents comprehensive coverage of various operational issues such as running of trains, customer-centric timetabling, management of stations, depot, control center, crew, collection of fare and non-fare revenue, maintenance of assets, human resources management, integrated transport, driverless trains, adoption of AI/ML/IoT, and predictive maintenance. The book is designed for transport professionals engaged in management of urban transportation services. It will also be very useful for students undertaking courses on Urban Transport and Railway Systems. KEY FEATURES • Innovative O&M practices based on real-life experiences—case studies and examples included • Emerging technologies in metro operations such as Driverless Operations, Artificial Intelligence, Internet of Things (IoT), and Predictive Maintenance • Excel program to estimate human resources required to operate the metro rail system commensurate with the facilities created • List of data and KPIs required to monitor the performance of a metro rail system TARGET AUDIENCE • Transport Professionals engaged in Metro and Railway Operations and Planning • Students undertaking courses on Urban Transport and Railway Systems
Download or read book How to Pass Verbal Reasoning Tests written by Richard McMunn and published by How2Become Ltd. This book was released on 2012-04 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Leadership and Management Theory and Practice written by Kris Cole and published by Cengage AU. This book was released on 2018-09-01 with total page 1120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership & Management: Theory & Practice by Kris Cole focuses on comprehensive coverage of the core management units within the Diploma of Leadership and Management BSB51915 and Certificate IV in Leadership and Management BSB42015. This market-leading textbook provides students with rigorous information while balancing the key topics with a practical approach, through real-life case studies, examples and problem-solving techniques. It uses everyday business terms and language, putting management in a context that makes it easy to understand for all types of learners. Leadership & Management: Theory & Practice enables students to strengthen skills in areas such as managing poor performance, being more directive, and solving problems permanently. It is noted for its application across industry sectors and different types of business.
Download or read book Continuing Professional Development Preparing for New Roles in Libraries A Voyage of Discovery written by Paul Genoni and published by Walter de Gruyter. This book was released on 2006-05-02 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Librarians and information workers the world over are faced with the constant challenge of remaining abreast of developments in their field. Rapid changes in technology and workplace roles threaten to make their skills obsolete unless they undertake constant professional development. This international collection presents a comprehensive overview of current continuing professional development theory and practice for those who manage and work in library and information services. Papers by academics and practitioners describe numerous innovative responses to emerging continuing education and training needs, including workplace learning; individual learning and learning organisations.
Download or read book OCR Teacher Support Pack written by Diane Canwell and published by Nelson Thornes. This book was released on 2003-09-23 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: This OCR specific teacher support pack contains a range of assistance and advice, providing everything you need to teach GCSE Leisure and Tourism.
Download or read book OECD Public Management Reviews Ireland 2008 Towards an Integrated Public Service written by OECD and published by OECD Publishing. This book was released on 2008-05-07 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is the first in a series of OECD country reviews that will look at public management reform and governance issues from a comprehensive perspective.
Download or read book Applied Business written by Robert Dransfield and published by Heinemann. This book was released on 2005 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exactly what you need for the new AS level GCE in Applied Business These brand new books have been written to match the specifications of this new qualification and provide all the information needed - whether it is a single award or double award, with Edexcel or OCR. Four separate books ensure that students receive exactly the right support with no redundant material. Lots of activities add interest and give students the opportunity to work outside the classroom in the real business world. This helps to emphasise the vocational nature of the qualification. Case studies with questions give students real-life perspectives on business and the issues surrounding it. Marginal notes draw attention to key points and suggest relevant activities.
Download or read book Management and administration of contracted employment programmes written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2010-03-18 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines contracted employment programmes and focuses in particular on the prevention of fraud, the treatment of subcontractors, and ensuring fair treatment of customers. The Committee found that levels of detected fraud in contracted employment programmes are low, but feels that there is no room for complacency; the frauds uncovered to date have highlighted the existence of weaknesses in the system which could be exploited. Processes for the detection of fraud must be rigorous and robust. In addition, the financial penalties for providers who have fraud in their organisation are not severe enough. The report calls for customer rights to be given a much higher priority, and for a universal, monitored, and enforceable customer charter to be introduced. It also calls on the Department to carry out a "Customer Survey" of customers of contracted employment programmes to enable standards of customer service to be compared between providers and with Jobcentre Plus. The quality of provision to vulnerable groups, particularly those with disabilities, is another area of concern as providers are having to work with customers with more severe barriers than they had anticipated. The Report examines several examples of potential mistreatment of sub-contractors including allegations of the operation of a cartel, and notes that while it does not know how widespread unfair treatment of subcontractors is, neither does the Department.
Download or read book Brand Management written by Emmanuel Mogaji and published by Springer Nature. This book was released on 2021-04-02 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Branding is an increasingly important part of business strategy for all types of businesses, including start-ups, SMEs, NGOs, and large corporations. This textbook provides an introduction to brand management that can be applied to all these types of organizations. Using story-telling to guide the reader through the main concepts, theories and emerging issues, it offers a theoretical and applied perspective to brand management. Highlighting the relationship between different brand concepts, this textbook explores the role of branding from both a corporate and a consumer perspective and highlights implications for employability and future career options. With case studies, activities, learning objectives and online resources for lecturers, this book is an ideal accompaniment for undergraduates, post graduates or students who have never studied branding before. Written in an approachable way, it gives readers the basics, allowing them to enhance their understanding of the core topics and advance their study further.
Download or read book Strategy and Strategists written by James Cunningham and published by Oxford University Press, USA. This book was released on 2012-03-29 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: Importantly, this stimulating text:
Download or read book The Call for Innovative and Open Government An Overview of Country Initiatives written by OECD and published by OECD Publishing. This book was released on 2011-03-28 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents an overview of country initiatives concerning efficient, effective public services and open and innovative government. It focuses on four core issues: delivery of public services in times of fiscal consolidation; a more ...
Download or read book ACCA Paper P1 Professional Accountant Practice and revision kit written by BPP Learning Media and published by BPP Learning Media. This book was released on 2012-01-01 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: The examiner-reviewed P1 Practice and Revision Kit contains invaluable guidance on how to tackle the exam. It focuses on what you should look for in questions on different syllabus areas and what question requirements are asking you to do. It contains many real exam questions, and other questions prepared by BPP Learning Media that reflect the types of scenario, question requirements and breadth of coverage that we expect to see in the exam.
Download or read book THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE written by Stuart McKechnie and published by Archway Publishing. This book was released on 2014-08-08 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement. Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy', 'Hilltops', 'ERUDITE Leadership, ' 'Futuristic Thinking', 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book. The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.
Download or read book Excellence in Sales written by Holger Dannenberg and published by Springer Science & Business Media. This book was released on 2010-11-02 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Excellence in Sales" is an integrated management approach for professional sales organisations. The authors collected best and worst practices in sales and customer management. The concept for true excellence in sales is relying on a set of levers which are explained in a systematic manner. Readers get the chance to compare their solutions with the worldwide top performers. Illustrations and numerous recommendations for implementation show how to improve the overall performance of companies.
