Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Download or read book Cross Cultural Management written by Dean Tjosvold and published by Taylor & Francis. This book was released on 2017-03-02 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academics worldwide need empirically developed, concise ideas to make their cross-cultural teams and organizations productive. This invaluable reference tool provides an essential resource for academics to develop their understanding and professional practice in working across cultural boundaries. It considers the fundamental theories and frameworks of cross-cultural management and deepens our understanding of how they can be applied to management knowledge. Managers, researchers, students, HRM practitioners, and specialists in international business and cross-cultural affairs, will find this book a valuable reference source. Chapters suggest how frameworks can be further developed and how managers and employees can put them to use so as to build cross-cultural understanding and productive cross-functional teams.
Download or read book Fundamental Questions in Cross Cultural Psychology written by Fons J. R. van de Vijver and published by Cambridge University Press. This book was released on 2011-03-17 with total page 603 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-cultural psychology has come of age as a scientific discipline, but how has it developed? The field has moved from exploratory studies, in which researchers were mainly interested in finding differences in psychological functioning without any clear expectation, to detailed hypothesis tests of theories of cross-cultural differences. This book takes stock of the large number of empirical studies conducted over the last decades to evaluate the current state of the field. Specialists from various domains provide an overview of their area, linking it to the fundamental questions of cross-cultural psychology such as how individuals and their cultures are linked, how the link evolves during development, and what the methodological challenges of the field are. This book will appeal to academic researchers and post-graduates interested in cross-cultural research.
Download or read book Culture and Group Processes written by Masaki Yuki and published by . This book was released on 2014 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patterns of group behavior and underlying psychological processes are shaped within specific cultural contexts, and cultures emerge in group-based interactions. Culture and Group Processes, the inaugural volume of the Frontiers of Culture and Psychology series, is the first edited book on this rapidly emerging topic.
Download or read book The Handbook of Cross Cultural Management Research written by Peter B. Smith and published by SAGE Publications. This book was released on 2008-05-22 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renowned international experts Peter B. Smith, Mark F. Peterson, and David C. Thomas, editors of the The Handbook of Cross-Cultural Management, have drawn together scholars in the field of management from around the world to contribute vital information from their cross-national studies to this innovative, comprehensive tome. Chapters explore links between people and organizations, providing useful cultural perspectives on the most significant topics in the field of organizational behavior—such as motivation, human resource management, and leadership —and answering many of the field's most controversial methodological questions. Key Features Presents innovative perspectives on the cultural context of organizations: In addition to straightforward coverage of structures and processes, this Handbook addresses locally distinctive, indigenous views of organizational processes from around the world and considers the interplay of climate and wealth when analyzing how organizations operate. Offers an integrated theoretical framework: At the start of each substantive section, the Editors provide context for the upcoming chapters by discussing how prevalent cultures in different parts of the world place emphasis on particular aspects of organizational processes and outcomes. Boasts a global group of contributing scholars: This Handbook features contributing authors from around the world who represent an outstanding mix of respected, long-standing scholars in cross-cultural management as well as newer names already impacting the literature. Provides an authoritative agenda for the future development of the field: All chapters conclude with a list of promising avenues for further research and a focus on issues that remain unresolved. Intended Audience This Handbook is an ideal resource for researchers, instructors, professionals, and graduate students in fields of business, management, and psychology.
Download or read book Understanding Social Psychology Across Cultures written by Peter B Smith and published by SAGE. This book was released on 2006-01-26 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This long-awaited new textbook will be of enormous value to students and teachers in cross-cultural and social psychology. The key strength of Understanding Social Psychology Across Cultures: Living and Working in a Changing World is how it illustrates the ways in which culture shapes psychological process across a wide range of social contexts. It also effectively examines the strengths and limitations of the key theories, methods and instruments used in cross-cultural research.
Download or read book The Routledge Companion to International Hospitality Management written by Marco A. Gardini and published by Routledge. This book was released on 2020-11-09 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality sector is facing increasing competition and complexity over recent decades in its development towards a global industry. The strategic response to this is still that hospitality companies try to grow outside their traditional territories and domestic markets, while the expansion patterns and M&A activities of international hotel and restaurant chains reflect this phenomenon. Yet, interestingly, the strategies, concepts, and methods of internationalization as well as the managerial and organizational challenges and impacts of globalizing the hospitality business are under-researched in this industry. While the mainstream research on international management offers an abundance of information and knowledge on topics, players, trends, concepts, frameworks, or methodologies, its ability to produce viable insights for the hospitality industry is limited, as the mainstream research is taking place outside of the service sector. Specific research directions and related cases like the international dimensions of strategy, organization, marketing, sales, staffing, control, culture, and others to the hospitality industry are rarely identifiable so far. The core rationale of this book is therefore to present newest insights from research and industry in the field of international hospitality, drawing together recent scientific knowledge and state-of-the-art expertise to suggest directions for future work. It is designed to raise awareness on the international factors influencing the strategy and performance of hospitality organizations, while analyzing and discussing the present and future challenges for hospitality firms going or being international. This book will provide a comprehensive overview and deeper understanding of trends and issues to researchers, practitioners, and students by showing how to master current and future challenges when entering and competing in the global hospitality industry.
Download or read book International Review of Industrial and Organizational Psychology 2002 written by Cary L. Cooper and published by John Wiley & Sons. This book was released on 2003-02-07 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the seventeenth in the most prestigious series of annual volumes in the field of industrial and organizational psychology. The series provides authoritative and integrative reviews of the key literature of industrial psychology and organizational behavior. The chapters are written by established experts and topics are carefully chosen to reflect the major concerns in the research literature and in current practice. This seventeenth volume will continue to provide coverage of emergent issues such as: Coping with Job Loss: A Life-Facet Perspective; The Older Worker in Organizational Context; Employment Relationships from the Employer's Perspective; Great Minds Don't Think Alike?: Past, Present and Future of Cross-Cultural Studies in Industrial and Organizational Psychology; Executive Health; The Influence of Values in Organizations; New Research Perspectives and Implicit Managerial Competency Modelling in China Each chapter offers a comprehensive and critical survey of a chosen topic, and each is supported by valuable bibliography. For advanced students, academics, and researchers, as well as professional psychologists and managers, this remains the most authoritative and current guide to developments and established knowledge in the field of industrial and organizational psychology.
Download or read book Culture Organizations and Work written by Catherine T. Kwantes and published by Springer. This book was released on 2017-04-02 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This monograph presents various approaches to understanding the multiple levels, layers, and definitions of culture, cross-cultural research, cross-cultural competence, the role of culture in organizations, organizational culture, and the role of multiple culture layers in individual workers’ workplace attitudes, performance, and general experiences. Inaugurating the new series SpringerBriefs on Culture, Organizations, and Work, it establishes both fundamental and controversial ideas related to the myriad ways of studying these topics. It highlights the wide variety of conceptual approaches for studying culture, organization and work and brings to light some of the critical questions related to culture (at all units and levels of analysis) and their effect on both the workplace and the worker in order to present a coherent educational resource for practitioners and researchers alike.
Download or read book Handbook of Chinese Organizational Behavior written by Xu Huang and published by Edward Elgar Publishing. This book was released on 2012-01-01 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: ÔI was once approached by a colleague with the question, ÒYouÕre an expert on China, right?Ó My reply was, ÒNo, I donÕt think anyone is an expert on ChinaÓ. This book is essential study for those travelling in that direction.Õ Ð Romie Frederik Littrell, Journal of International Business This state-of-the-art Handbook encompasses theoretical and empirical research on Chinese organizational behavior over the last two decades of its renaissance, with prominent scholars providing critical reviews of empirical studies in Chinese societies on 14 important topics. This comprehensive Handbook explores limitations and challenges arising from attempts to develop indigenous theories and constructs applicable to Chinese social reality. Key contributors integrate the literature in their topic areas, providing directions for pushing forward the frontiers of research into a more culturally sensitive and powerful representation of Chinese organizational behavior. Areas examined include emotional intelligence, creativity and motivation, leadership, team conflicts, trust, power and business ethics. Experienced practitioner input is included. Scholars interested in research on international business and Chinese work behaviors and their effective management will find much of value in this compilation. Students of management, including organizational behavior, human resource management, strategic management, and international management will also find information and guidance that will prove invaluable as will practitioners who have business connections in China and other Chinese societies.
Download or read book The Handbook of Negotiation and Culture written by Michele J. Gelfand and published by Stanford University Press. This book was released on 2004 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the global marketplace, negotiation frequently takes place across cultural boundaries, yet negotiation theory has traditionally been grounded in Western culture. This book, which provides an in-depth review of the field of negotiation theory, expands current thinking to include cross-cultural perspectives. The contents of the book reflect the diversity of negotiationresearch-negotiator cognition, motivation, emotion, communication, power and disputing, intergroup relationships, third parties, justice, technology, and social dilemmasand provides new insight into negotiation theory, questioning assumptions, expanding constructs, and identifying limits not apparent from working exclusively within one culture. The book is organized in three sections and pairs chapters on negotiation theory with chapters on culture. The first part emphasizes psychological processescognition, motivation, and emotion. Part II examines the negotiation process. The third part emphasizes the social context of negotiation. A final chapter synthesizes the main themes of the book to illustrate how scholars and practitioners can capitalize on the synergy between culture and negotiation research.
Download or read book The Psychology of Global Mobility written by Stuart C. Carr and published by Springer Science & Business Media. This book was released on 2010-07-16 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human mobility has been a defining feature of human social evolution. In a global community, the term "mobility" captures the full gamut of types, directions, and patterns of human movement. The psychology of mobility is important because movement is inherently behavioral. Much of the behavioral study of mobility has focused on the negative – examining the trauma of forced migration, or the health consequences of the lack of adaptation – but this work looks into the benefits of mobility, such as its impact on career capital and well-being. Recent years have witnessed a phenomenal increase in efforts to understand human mobility, by social scientists, think-tanks, and policymakers alike. The book focuses on the transformational potential of mobility for human development. The book details the historical, methodological, and theoretical trajectory of human mobility (Context), followed by sections on pre-departure incentives and predispositions (Motivation), influences on acculturation, health and community fit (Adjustment), and changes in career capital, overcoming bias, and diaspora networks (Performance).
Download or read book Theoretical and Cultural Perspectives on Organizational Justice written by Stephen W. Gilliland and published by IAP. This book was released on 2001-02-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the 1998 annual conference of the Society for Industrial and Organizational Psychology, we organized a roundtable discussion session titled “Innovating organizational justice: Cultural, value, and stakeholders’ perspectives.” We were impressed by the high level of discussion that this session generated and decided to try to continue the discussion in a conference devoted to these issues. In the summer of 1999, approximately 20 scholars from seven nations met for two days in Nice, France. The theme of the “International Roundtable” on organizational justice was “Innovating research on organizational justice.” The format of the meeting allowed for extensive discussion of each of the papers that were presented. A strong feeling that emerged from this meeting was that organizational justice research has much to contribute to our understanding of people at work. Further, our current research on organizational justice and the application of justice to managerial issues has in some ways been limited by the confines of our academic journals. The papers presented and discussed at the Nice roundtable clearly extended scholarly thinking in new and exciting directions. We invited a subset of the authors who presented their research at this meeting to submit their papers for review for the first volume of our newly developed series Research in Social Issues in Management. All papers were reviewed independently by organizational justice scholars.
Download or read book Handbook on International Alliance and Network Research written by Jorma Larimo and published by Edward Elgar Publishing. This book was released on 2015-06-29 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past few decades, alliance and networks have been generally examined individually. This Handbook sheds new light on this research by combining the two topics and focuses on highlighting their similarities. The expert contributors discuss topic
Download or read book A Global View on Intercultural Management written by Jürgen Rothlauf and published by Walter de Gruyter GmbH & Co KG. This book was released on 2014-12-11 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whatever their industry of origin, all companies are facing the same challenge to a greater or lesser degree: globalization. It is becoming more and more evident that companies need to plan ahead and anticipate coming developments if they are to be successful in the future. Today, it is crucial to establish a solid competitive position in the global arena. There is no doubt that a corporate culture that is open to innovation and shaped by global thinking, plays a key role in this context. A culture in which representatives of different countries und cultures can come together, anticipating and understanding the cultural challenges, creates the foundation of any international business. A global view on intercultural management will be the key to successfully doing business in diverse cultural environments.
Download or read book Handbook of Industrial Work Organizational Psychology written by Neil Anderson and published by SAGE. This book was released on 2001-10-19 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work in the 21st century requires new understanding in organizational behaviour: how individuals interact together to get work done. This volume brings together research on essential topics such as motivation; job satisfaction; leadership; compensation; organizational justice; communication; intra- and inter-team functioning; judgement and decision-making; organizational development and change. Psychological insights are offered on: management interventions; organizational theory; organizational productivity; organizational culture and climate; strategic management; stress; and job loss and unemployment.
Download or read book International Management in China written by Jan Selmer and published by Routledge. This book was released on 2002-09-11 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The greatest challenge to international business today is how to manage business operations across cultural boundaries. This is especially true in the case of China, which has attracted a massive amount of foreign investment and international trade recently. This new study examines three main themes: * the partnership of management through joint ventures * the human resource aspects of management * the management of communication, co-operation and negotiation The crucial issue of trustworthiness, the different managerial practices in China and the West, the importance of being well prepared and understanding Chinese negotiations are the major contemporary issues identified and discussed in this book.
