Download or read book CRM and the Disability Community written by Liz M. Eastlake and published by . This book was released on 2005 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Handbook of Methodological Approaches to Community based Research written by Leonard Jason and published by Oxford University Press. This book was released on 2016 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Methodological Approaches to Community-Based Research is intended to aid the community-oriented researcher in learning about and applying cutting-edge quantitative, qualitative, and mixed methods approaches.
Download or read book The Definitive Guide to Social CRM written by Barton J. Goldenberg and published by Pearson Education. This book was released on 2015 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social CRM is already enabling innovative companies to engage customers through powerfully effective two-way dialogues, and to build customer-centric strategies that drive real value. In this book the field's leading expert offers a proven, four-step methodology for making Social CRM work in any organization: B2B, B2C, or B2B2C. Writing for both decision-makers and implementers, Barton Goldenberg shows how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today's leading social platforms. Goldenberg shows how to: Systematically harvest information from Social Media conversations and communities: Facebook, Twitter, LinkedIn, Google+, and beyond Integrate this information into expanded customer profiles Use these profiles to personalize your customer service, marketing messages, and sales offers far more effectively Goldenberg assesses the changing impact of social media on customer relationships, identifies smarter ways to profitably integrate it throughout your business, guides you through Social CRM planning and implementation, and examines key challenges and opportunities in leveraging Social CRM after you've deployed it. You'll find practical advice on issues ranging from strategy to software selection, vendor negotiation to team development and day-to-day operations. Goldenberg concludes by previewing the future of Social CRM - and the fast-changing customer tomorrow's systems must serve.
Download or read book Building Resilience to Trauma written by Elaine Miller-Karas and published by Taylor & Francis. This book was released on 2023-03-14 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: During and after a traumatic experience, survivors experience a cascade of physical, emotional, cognitive, behavioral, relational, and spiritual responses that can make them feel unbalanced and threatened. The second edition of Building Resilience to Trauma explains common responses from a biological perspective, reframing the human experience from one of shame and pathology to one of hope and biology. Using two evidence-informed models of intervention that are trauma-informed and resiliency-informed—the Community Resiliency Model (CRM) and the Trauma Resiliency Model (TRM)—chapters distill complex neuroscience into understandable concepts and lay out a path for fostering short- and long-term healing. CRM develops natural leaders who share wellness skills throughout communities as primary prevention, and TRM focuses on training mental health professionals to reprocess traumatic experiences. Studies have demonstrated that the models’ use leads to significant reductions in depression and anxiety, and both models also lead to increases in well-being. The models restore balance after traumatic experiences and can be used as tools to cultivate well-being across cultures and abilities throughout the lifespan. Program cosponsors have included the United Nations, Emory University's Center for Contemplative Science and Compassion-Based Ethics, the Victims and Survivors Network of Northern Ireland, PACES Connection, the International Transformational Resilience Coalition, the Adventist Disaster Relief Agency International, Wake County School System, and the State of Washington Police Commission.
Download or read book Rehabilitation Counseling and Emerging Disabilities written by Lynn C. Koch, PhD, CRC and published by Springer Publishing Company. This book was released on 2016-10-14 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emerging disabilities are disabling conditions that are new to medical science, often medically debated, and lacking in known etiology; or those increasing in prevalence in recent years. This master's-level text is the first to eschew traditional disabilities to focus specifically on the unique characteristics and needs of individuals with disabilities such as multiple chemical sensitivity, fibromyalgia, and Lyme disease, or those currently increasing in prevalence (e.g., diabetes, autism, PTSD), and explore their implications for rehabilitation counseling practice. The text is also unique in its examination of how disability causes, types, and patterns are changing in response to current medical, social, cultural, and environmental trends and addressing necessary changes to rehabilitation policies and practices to better serve consumers with emerging disabilities. The book explores important sociological and environmental phenomena such as global warming, pollution, poverty, violence, migration patterns, addiction, and substance abuse, and the changing age demographic of the United States that has altered the landscape of disability policy and rehabilitation services in the 21st century. Each chapter provides specific examples of disabling conditions and discusses their medical, psychosocial, and vocational significance. The authors examine implications for rehabilitation assessment, planning, and placement, and emphasize changes needed to rehabilitation policy and practice. The text is replete with practical evidence-based strategies for meeting the psychosocial and vocational needs of people with emerging disabilities. Chapters include case examples, learning objectives, and discussion questions. Key Features: Describes disabling conditions either new to medical science or increasing in prevalence in modern society Examines sociocultural, environmental, and legislative trends that have resulted in emerging disabilities Delivers policy, programming, and research recommendations to improve services and supports for Americans with emerging disabilities Provides practical, evidence-based strategies for meeting the psychosocial and vocational needs of people with emerging disabilities Includes learning objectives, case examples, and discussion questions Supplemental materials include PowerPoints, syllabus, and test bank
Download or read book Sport and Social Movements written by Jean Harvey and published by A&C Black. This book was released on 2013-11-21 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: From neighborhood coalitions organizing against the building of a sport facility for professional sports teams subsidized by public funds, to global campaigns for equity for women in sport, to worldwide bans of apartheid regimes, sites and levels of protest, resistance and activism have been present throughout the history of sport. Contentious forms of collective actions are now ever more present in various forms at the local, the national and the global levels. Sport and Social Movements: From the Local to the Global is the first book-length treatment of the way social movements have intersected and continue to intersect with sport. It traces the history of various social movements associated with labour, women, peace, the environment and rights (civil, racial, disability and sexual), and their relationship to sport and sports mega-events such as the Olympic Games. Based on research conducted by a multinational team of authors that draws on theories of social movements and new social movements, the book includes a valuable chronology of social movements, illustrations of key episodes in the development of the relationships between sport and different social movements and an agenda for future research and scholarship. Written in a clear and comprehensive style it is suitable for all levels of higher education, researchers and the general reader who want to know more about the role that sport has played in the development of social movements and campaigns for social justice.
Download or read book The Value of Employment for People with Disabilities Around the World written by Renáta Tichá and published by Cambridge Scholars Publishing. This book was released on 2024-07-03 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Receiving education and training that lead to a meaningful job, having a career, and being a valued contributor to a professional environment is taken for granted by many. Historically, however, people with disabilities have had limited opportunities to engage in employment due to discrimination, ableism, and low expectations despite the fact that employment is a basic human and civil right. This book is intended to build awareness and inspire action on the part of chief executive officers, human resource managers, and supervisory personnel to facilitate employment opportunities for people with disabilities. It will be of interest to policy makers and other professionals who support people with disabilities as part of their responsibilities in labor and social service ministries, vocational rehabilitation service providers, and employment service providers. The book is written by authors with backgrounds in a variety of disciplines related to the employment of people with disabilities across North America, Europe, Asia, Africa, and Australia.
Download or read book Do Your Legal Career Justice written by and published by . This book was released on 2000 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book ICT for social welfare written by Geoghegan, Luke and published by Policy Press. This book was released on 2004-05-05 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.
Download or read book Statistical Methods in Customer Relationship Management written by V. Kumar and published by John Wiley & Sons. This book was released on 2012-07-26 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer’s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition and retention, customer churn, and customer win back. Statistical Methods in Customer Relationship Management: Provides an overview of a CRM system, introducing key concepts and metrics needed to understand and implement these models. Focuses on five CRM models: customer acquisition, customer retention, customer churn, and customer win back with supporting case studies. Explores each model in detail, from investigating the need for CRM models to looking at the future of the models. Presents models and concepts that span across the introductory, advanced, and specialist levels. Academics and practitioners involved in the area of CRM as well as instructors of applied statistics and quantitative marketing courses will benefit from this book.
Download or read book Working in the Context of Austerity written by Baines, Donna and published by Policy Press. This book was released on 2020-11-09 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Austerity was presented as the antidote to sluggish economies, but it has had far-reaching effects on jobs and employment conditions. With an international team of editors and authors from Europe, North America and Australia, this illuminating collection goes beyond a sole focus on public sector work and uniquely covers the impact of austerity on work across the private, public and voluntary spheres. Drawing on a range of perspectives, the book engages with the major debates surrounding austerity and neoliberalism, providing grounded analysis of the everyday experience of work and employment.
Download or read book Customer Relationship Management written by V. Kumar and published by Springer Science & Business Media. This book was released on 2012-04-30 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CRM represents a strategy, a set of tactics, and a technology that have become indispensible in the modern economy. This book presents an extensive treatment of the strategic and tactical aspects of customer relationship management as we know it today. It stresses developing an understanding of economic customer value as the guiding concept for marketing decisions. The goal of the book is to serve as a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM.
Download or read book High Leverage Practices and Students with Extensive Support Needs written by Robert Pennington and published by Taylor & Francis. This book was released on 2022-11-21 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the formative work of High Leverage Practices (HLP) for Inclusive Classrooms, this critical companion explores how HLP can be applied to the education of students with extensive support needs (ESN). Each chapter walks readers through a different HLP, exploring its implications for students with ESN and aligning it with current practice, supports, and terminology. Edited by researchers and teacher educators with decades of experience in serving students with ESN and their teachers, this book is packed with rich examples of and detailed supports for implementing HLPs to ensure every student has access to all aspects of their school community.
Download or read book American Rehabilitation written by and published by . This book was released on 1994 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Transnational Advocacy Networks in the Information Society written by Derrick L. Cogburn and published by Springer. This book was released on 2017-01-11 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the role of transnational advocacy networks in enabling effective participation for individual citizens in the deliberative processes of global governance. Contextualized around the international conference setting of the United Nations-sponsored World Summit on the Information Society (WSIS) in 2003 and 2005, the book sees epistemic communities and information and communication technologies (ICTs) as critical to the effectiveness of this important organizational form. Historically, governments have dominated the official “conference diplomacy” surrounding these World Summits. However, reflecting the UN General Assembly resolution authorizing WSIS, transnational civil society and private sector organizations were invited to participate as official partners in a multistakeholder dialogue at the summit alongside the more traditional governments and international organizations. This book asks: are transnational advocacy networks active in the global information society influential partners in these global governance processes, or merely symbolic tokens—or pawns? Cogburn explores the factors that enabled some networks—such as the Internet Governance Caucus—to persist and thrive, while others failed, and sees linkages with epistemic communities—such as the Global Internet Governance Academic Network—and ICTs as critical to network effectiveness.
Download or read book Roi from Crm written by Brian K. Gardner and published by . This book was released on 2016-05-04 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, author Brian Gardner taps his decades of industrial sales experience to provide simple yet effective strategies for getting the most from customer relationship management. Learn how to approach CRM as a system for sharing and leveraging data throughout your business and to gain a competitive edge in the market with a revamped sales process and engaged team. With this book, you'll learn: Common reasons that CRM fails - and how you can avoid them Why CRM should be viewed as a revenue generator, not a cost Why limiting CRM to outside sales will cause you to miss out on half its value How to identify and fill gaps in your business using Gardner's results-driven Sales Process Review and CRM Roadmap Matrix How to break old habits and get your team on board with CRM The most critical time in the pursuit of sales is between the opportunity and quote stages - between the front and back ends of the sales cycle. Whether you already have CRM or are just starting on the journey, this book will give you the tools to successfully navigate the sales process from lead to close with CRM.
Download or read book Questioning Architectural Judgment written by Steven A. Moore and published by Routledge. This book was released on 2013-07-24 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shines light on the problem of judgment, particularly in the realm of architectural "technics" and the codes that regulate it. The struggle to define "sustainability," and thus judge architecture through such lenses, is but one dimension of the contemporary problem of judgment. By providing the reader with an inherently interdisciplinary study of a particular discipline—architecture, it brings to the topic lenses that challenge the too frequently unexamined assumptions of the discipline. By situating architecture within a broader cultural field and using case studies to dissect the issues discussed, the book emphasizes that it is not simply a matter of designing better, more efficient, or more stringent codes to guide place-making, but a matter of reconstructing the boundaries of the systems to be coded. The authors are winners of the EDRA Place-Research Award 2014 for their work on the Green Alley Demonstration Project used in the book.
