Download or read book Crisis Line Volunteers Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers written by Patricia Karsten and published by BoD – Books on Demand. This book was released on 2015-11-04 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Master’s Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire was developed and applied in an event-sampling methodology to measure aspects of emotional labour. The study focused on differences related to chronic problem versus acute crisis calls. A catalog of emotional labour indicators was analyzed statistically with repeated-measures ANOVA. It was found that crisis line volunteers experienced a larger proportion of positive over negative emotions with acute crisis calls, and a balanced proportion of positive and negative emotions with chronic problem calls. At the same time, volunteers reported a general tendency to suppress negative emotions, which was interpreted as a form of emotional labour. Consequently, the overall degree of emotional labour appeared larger with chronic problem compared to acute crisis calls. Taking the relatively high proportion of chronic problem calls and individual differences in volunteer resilience into account, the results of the study point to a factor that might contribute to volunteer turnover. It can thus be beneficial for crisisline organizations to specifically address experience and expression of negative emotions in continuous training and supervision.
Download or read book Talking with the Caller written by Cornell University Development Team and published by SAGE Publications, Incorporated. This book was released on 1998-10-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i
Download or read book Crisis Intervention and Counseling by Telephone written by David Lester and published by Charles C. Thomas Publisher. This book was released on 1973 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Talking with the Caller written by Jason Millman and published by . This book was released on 1994 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Crisis written by and published by . This book was released on 1992 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Introduction to Psychology written by Rita L. Atkinson and published by Houghton Mifflin Harcourt P. This book was released on 1987 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Congressional Record written by United States. Congress and published by . This book was released on 1972 with total page 1376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)
Download or read book New York Magazine written by and published by . This book was released on 1993-01-11 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Download or read book New York Magazine written by and published by . This book was released on 1983-08-08 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Download or read book The Key Reporter written by and published by . This book was released on 1997 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Exceptional Child Education Abstracts written by and published by . This book was released on 1973 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Crisis Intervention Strategies written by Richard K. James and published by . This book was released on 2005 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Richard James and Burl Gilliland give you key concepts and the stories as well as the specific strategies, skills, techniques - and even actual dialogues - that you can use in crisis intervention situations." "This book introduces you to the latest topics, research, theories, and techniques of this rapidly evolving field, a long with case material from real crisis situations. Authoritative, class-tested, and based on the authors' extensive experience teaching crisis intervention courses, the book includes information on cutting-edge topics such as cybercouncelling via the Internat and compassion fatigue.' -- Book Jacket.
Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.
Download or read book 9 11 Mental Health in the Wake of Terrorist Attacks written by Yuval Neria and published by Cambridge University Press. This book was released on 2006-09-14 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does terrorism have a unique and significant emotional and behavioral impact among adults and children? In what way does the impact of terrorism exceed the individual level and affect communities and specific professional groups, and test different leadership styles? How were professional communities of mental health clinicians, policy-makers and researchers mobilized to respond to the emerging needs post disaster? What are the lessons learned from the work conducted after 9/11, and the implications for future disaster mental health work and preparedness efforts? Yuval Neria and his team are uniquely placed to answer these questions having been involved in modifying ongoing trials and setting up new ones in New York to address these issues straight after the attacks. No psychiatrist, mental health professional or policy-maker should be without this book.
Download or read book Family centered Nursing Care of Children written by Roxie L. Romness Foster and published by Philadelphia ; Toronto : Saunders. This book was released on 1989 with total page 2306 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Today s Health written by and published by . This book was released on 1967 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Reducing Suicide written by Institute of Medicine and published by National Academies Press. This book was released on 2002-10-01 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every year, about 30,000 people die by suicide in the U.S., and some 650,000 receive emergency treatment after a suicide attempt. Often, those most at risk are the least able to access professional help. Reducing Suicide provides a blueprint for addressing this tragic and costly problem: how we can build an appropriate infrastructure, conduct needed research, and improve our ability to recognize suicide risk and effectively intervene. Rich in data, the book also strikes an intensely personal chord, featuring compelling quotes about people's experience with suicide. The book explores the factors that raise a person's risk of suicide: psychological and biological factors including substance abuse, the link between childhood trauma and later suicide, and the impact of family life, economic status, religion, and other social and cultural conditions. The authors review the effectiveness of existing interventions, including mental health practitioners' ability to assess suicide risk among patients. They present lessons learned from the Air Force suicide prevention program and other prevention initiatives. And they identify barriers to effective research and treatment. This new volume will be of special interest to policy makers, administrators, researchers, practitioners, and journalists working in the field of mental health.
