Download or read book Consumer Satisfaction dissatisfaction with the Performance of Ready to wear Apparel Products written by Hsiu-I Jessie Chen-Yu and published by . This book was released on 1995 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Satisfaction dissatisfaction with the Fit of Ready to wear Clothing written by Karen Louise Lilevjen LaBat and published by . This book was released on 1987 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumers Satisfaction with Ready to wear Apparel Products written by Jikyeong Kang-Park and published by . This book was released on 1991 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Satisfaction with Wear and Care Performance of Women s Apparel written by Marjorie Wall and published by . This book was released on 1976 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Satisfaction Dissatisfaction and Complaining Behavior written by Ralph L. Day and published by . This book was released on 1977 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Large Size Ready to wear Apparel written by Nadine V. Beale and published by . This book was released on 1985 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Satisfaction with the Commercial Serviceability of Selected Textile Products written by Valerie T. Higa and published by . This book was released on 1979 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this exploratory study was to explain consumer satisfaction with the commercial serviceability of a selected group of textile products. The textile products included various home furnishings and specialty clothing items (specifically, suede, leather, fur, and down-filled garments). The conceptual framework used in this study was based on Engel, Blackwell, and Kollat's (1978) theory of satisfaction and Day and Landon's (1976) post-dissatisfaction actions framework. The following four aspects of a particular experience were examined: (a) the performance of a textile product during commercial servicing; (b) the professional cleaner's performance while servicing the product; (c) the results of the report issued by an independent testing laboratory; and (d) the results of the postdissatisfaction actions taken by consumers. The sample included 45 consumers selected from the files of the Textile Analysis Service at the University of Alberta. These consumers were men and women from Alberta, Saskatchewan, and British Columbia. A questionnaire was developed and mailed to the consumers. The results indicated that the consumer had high expectations regarding both the performance of the textile product during commercial servicing and the professional cleaner's performance. When these expectations were not confirmed and a damaged product was returned from the cleaner, the majority of the consumers believed that the cleaner was responsible. The Textile Analysis Service, however, indicated that responsibility was designated most often to the manufacturer, followed by the cleaner and natural causes. Post-dissatisfaction actions were initiated by 31 consumers and satisfaction was indicated most often with the retailer's resolution of the problem. While the majority of the consumers indicated intentions to repurchase similar textile products, to continue using the services of the independent testing laboratory, and to follow similar post-dissatisfaction actions, they did not intend to patronize the same cleaner. The data were statistically analyzed with the following nonparametric tests: the Mann-Whitney U Test, Sign Test, Chi-square, and Kruskal-Wallis One-Way Analysis of Variance. The results provided some support for the Engel et al. (1978) theory of satisfaction; significant differences in satisfaction were found with the laboratory report (p=0.001) and with post-dissatisfaction actions (p=0.000). Also, Engel et al.'s (1978) hypothesis that satisfactory evaluations will increase the probability of repeating similar acts was supported regarding the satisfied consumer's intentions to repurchase similar textile products (p=0.004) and to continue using the services of the Textile Analysis Service (p=0.000). Day and Landon's (1976) framework of post-dissatisfaction actions was generally supported although consumers neglected to mention the private actions taken.
Download or read book Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior written by and published by . This book was released on 1995 with total page 698 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Satisfaction with Clothing Wear and Care Performance and Consumer Communication of Clothing Performance Complaints written by Marjorie Wilson Wall and published by . This book was released on 1974 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Impact of Quality Attributes on Customer Satisfaction in Apparel Retailing written by Richa Kumari and published by GRIN Verlag. This book was released on 2012-12-12 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project Report from the year 2012 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, , course: Business economics - Marketing, Corporate Communication, CRM, Market Research, language: English, abstract: Before the globalization most of the retaining used to be done in retail stores. In recent years non-store retailing has been growing much faster than the store retailing includes selling of the final consumer through the internet, direct mail, catalogs, the telephone and other direct selling approach. Customer became more luxurious so according to them satisfaction and quality are main focal point for the retail outlet store because one satisfied customers brings more than twenty customers and one unsatisfied customers take two hundreds customers back. Changes in customers’ expectation and perceived quality and perceived value all works in concert to drive the customer satisfaction. This research is intended to understand the impact of quality attributes on customer satisfaction in Indian apparel retailing.
Download or read book Papers from the Annual Conference on Consumer Satisfaction Dissatisfaction and Complaining Behavior written by and published by . This book was released on 1983 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Marketing Technology and Customer Commitment in the New Economy written by Harlan E. Spotts and published by Springer. This book was released on 2014-11-03 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes the full proceedings from the 2005 Academy of Marketing Science (AMS) Annual Conference held in Tampa, Florida, entitled Marketing, Technology and Customer Commitment in the New Economy. It include papers aimed to create awareness of the issues, trends, and advances associated with current global marketing challenges. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Download or read book Designing Apparel for Consumers written by M-E Faust and published by Woodhead Publishing. This book was released on 2014-04-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Given its importance for consumer satisfaction and thus brand success, apparel fit is a major challenge for retailers and brands across the industry. Consequently there have been major developments in sizing research and how it can be used in apparel design. This book reviews how these developments are affecting clothing design for different groups of consumers.Part one identifies various aspects of body shape, size, volume and the psychological aspects of designing apparel. This section covers topics such as body shape and its influence on apparel size and consumer choices, sizing systems, body shape and weight distribution (with a discussion of the Body Volume Index (BVI) versus the Body Mass Index (BMI)), and the psychological and sociological factors influencing consumers’ choice of apparel. Part two outlines the challenges in understanding the sizing and shape requirements and choices of particular customer groups. This section discusses apparel designed for infants and children, older consumers, overweight and obese consumers, plus size Black and Latino women, apparel design for Asian and Caucasian ethnic groups, sizing requirements for male apparel, maternity apparel, intimate apparel for varying body shapes, and the challenges of designing headwear to fit the size and shape of Western and Asian populations.Designing apparel for consumers provides an invaluable reference for apparel designers, manufacturers, and R&D managers in the textile industry, as well as postgraduate students and academic researchers in textiles. Reviews developments affecting clothing design for different groups of consumers Identifies various aspects of body shape, size, volume and the psychological aspects of designing apparel Outlines the challenges in understanding sizing and shape requirements and choices of particular customer groups
Download or read book Handbook of Research on Strategic Supply Chain Management in the Retail Industry written by Kamath, Narasimha and published by IGI Global. This book was released on 2016-02-09 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is a pivotal component to any business that provides goods or services to the public. By effectively managing the flow of products, business can adapt to the growing demands of consumers and deliver successful customer service. The Handbook of Research on Strategic Supply Chain Management in the Retail Industry is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace. Highlighting concepts relating to field applications, customer relationships, and current trends in logistics management, this book is ideally designed for business professionals, managers, upper-level students, and researchers interested in innovative strategies and best practices in modern supply chains.
Download or read book The Accuracy of the Size Labeling System in Women s Ready to wear Apparel and the Satisfaction and Dissatisfaction with the Fit of Ready to wear written by Lesley H. Stern and published by . This book was released on 1999 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Product Service System Design for Sustainability written by Carlo Vezzoli and published by Routledge. This book was released on 2017-09-08 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, based on a huge European and Asian research project, is a state-of-the-art examination of the theory and practice of system innovation through Product-Service System (PSS) design for sustainability from a trans-cultural viewpoint. PSS design incorporates innovative strategies that shift businesses away from simply designing and selling physical products to developing integrated systems of products and services that satisfy human needs. The book provides background, advice and tools for designers interested in sustainable PSSs and has a wealth of case studies for practitioners to digest.
Download or read book Proceedings of MAC EMMT 2014 written by Collective of authors and published by MAC Prague consulting. This book was released on 2014-04-25 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the scientific conference on economics, management, marketing and transportation.
