Download or read book Managing Expectations written by Naomi Karten and published by Addison-Wesley. This book was released on 2013-07-15 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan

Download or read book The Expectations of Morality written by Gregory F. Mellema and published by BRILL. This book was released on 2004-01-01 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moral expectation is a concept with which all of us are well acquainted. Already as children we learn that certain courses of action are expected of us. We are expected to perform certain actions, and we are expected to refrain from other actions. Furthermore, we learn that something is morally wrong with the failure to do what we are morally expected to do. A central theme of this book is that moral expectation should not be confused with moral obligation. While we are morally expected to do everything we are obligated to do, a person can be morally expected to do some things that he or she is not morally obligated to do. Although moral expectation is a familiar notion, it has not been the object of investigation in its own right. In the early chapters Mellema attempts to provide a philosophical account of this familiar notion, distinguish it from other types of expectations, and show how it is possible to form false moral expectations. Subsequent chapters explore the role of moral expectation in agreements between people, analyze ways that people avoid moral expectation, illustrate how groups can have moral expectations, and view moral expectation in the context of our relationship with divine beings. The final chapter provides insight into how moral expectation operates in people’s professional lives.

Download or read book Expectations and the Economy written by and published by . This book was released on 1981 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Surpassing Expectations My Life Without Sight written by Lawrence Scadden and published by Xlibris Corporation. This book was released on 2008-07-22 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In high school, despite my passion for and acumen in math and science, I was counseled to avoid higher education in these fields because there would not be employment opportunities for a blind man in these disciplines. Surpassing Expectations: My Life without Sight is a memoir which describes the activities that brought me international acclaim as a scientist, policymaker, and advocate. Dozens of vignettes are included that portray my joyous and successful life despite having been blind since the age of five. The book was written to be informative, entertaining, and, hopefully for some, inspirational. Many people have a disability or at least a functional limitation, and too many of them feel lost, not knowing whether life will ever be fulfilling for them. Often they are helped by learning about someone else with a disability who had the motivation, persistence, and tools that allowed him or her to overcome their difficulties and to attain a higher quality of life. My book is intended to serve this purpose. Dispersed throughout the autobiographical material, I answer questions that people regularly pose to me: What emotional crises did I face when adapting to blindness as a child? What barriers did I encounter during my education and when seeking competitive employment? What techniques do I use to ensure safe independent travel especially in foreign countries? What adaptations did I need to make as a husband and father? What type of technological tools do I use to reduce the effects of blindness? What imagery do blind people experience in their thoughts and dreams? The memoir describes legislation that I drafted, which enhanced computer usability for people with disabilities. I also recount incidents that occurred during my numerous foreign travels, invitations to speak and advise in venues such as the White House and Universal Television studios, and my interactions with famous people from Swedish Queen Silvia to Geraldo Rivera. The book concludes with my thoughts on how I succeeded in my education and arduous career while enjoying an active life. I offer suggestions on how my formula for success and happiness can be emulated by others, especially young people who also have a disability.

Download or read book Computing Communication and Learning written by Sanjaya Kumar Panda and published by Springer Nature. This book was released on with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Psychological Responses to Violations of Expectations Perspectives and Answers from Diverse Fields of Psychology written by Mario Gollwitzer and published by Frontiers Media SA. This book was released on 2018-03-19 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Pavlov's dog expecting food when hearing a bell to stereotypes as expectations about other people’s behaviour, from Bandura’s self-efficacy as expectation for success and failure of one’s own behaviour to the "predictive brain" concept in current perception theories: expectations have been a central construct in different areas of psychological research. In each of these areas, specific concepts, theoretical approaches, and empirical methods have been developed to explain when and why expectations persist and when they do not. Many theories assume that expectations are likely to change in the face of disconfirming evidence. However, sometimes expectations persist even though they are empirically violated, suggesting that they can be “sticky” under certain circumstances. But what are these circumstances? And what are the psychological mechanisms that can explain why and when expectations persist or change after being confronted with expectation-violating evidence? Each contribution of the current book offers insights into individuals’ reactions to violations of expectations. They show that many pieces of the puzzle have been collected in the many sub-displiclines of psychology and that putting them together in an integrative fashion stays a fascinating enterprise.

Download or read book Managing Expectations written by George Pitagorsky and published by . This book was released on 2017-01-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Stress And Emotion written by Charles D. Spielberger and published by Taylor & Francis. This book was released on 2013-09-05 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is in a series which explores the most current research in the Area Of Environmental Stressors And The Emotional Reaction They Envoke. Divided into four parts it considers stress in the workplace, in daily life, in schools as well as stress and disease.

Download or read book On Social Structure and Science written by Robert K. Merton and published by University of Chicago Press. This book was released on 1996-09-15 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robert K. Merton is unarguably one of the most influential sociologists of his time. A figure whose wide-ranging theoretical and methodological contributions have become fundamental to the field, Merton is best known for introducing such concepts and procedures as unanticipated consequences, self-fulfilling prophecies, focused group interviews, middle-range theory, opportunity structure, and analytic paradigms. This definitive compilation encompasses the breadth and brilliance of his works, from the earliest to the most recent. Merton's foundational writings on social structure and process, on the sociology of science and knowledge, and on the discipline and trajectory of sociology itself are all powerfully represented, as are his autobiographical insights in a fascinating coda. Anchored by Piotr Sztompka's contextualizing introduction, Merton's vast oeuvre emerges as a dynamic and profoundly coherent system of thought, a constant source of vitality and renewal for present and future sociology.

Download or read book Expatriates and Managing Global Mobility written by Soo Min Toh and published by Taylor & Francis. This book was released on 2022-09-23 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Multinational enterprises continue to rely heavily upon expatriates as part of their global workforce. These expatriates, whose exact employment contract may take different forms, are assigned to help them develop global skills as well as to foster knowledge transfer. But managing this expatriate workforce is extremely complex, requiring a questioning of assumptions and sensitivity to new social and cultural dynamics. This book sets out to examine the problem of expatriate management through an I/O Psychology lens. Each chapter draws upon the expertise of scholars from around the world to provide insights into the latest research findings and remaining needs, pertaining to a wide variety of issues. The contributors of this book review the current state of the research of the issue at hand and then make recommendations for where the new frontiers of the research should be in the coming decades. This volume covers four sets of issues pertaining to expatriate management and global mobility in depth. First, the different decision points organizations must make about assigning someone to an overseas location for some period of time; second the different categories of employees in the multinational corporation and their unique characteristics and challenges; third, the various issues and implications of managing a globally mobile workforce; and fourth, the unique contexts of global mobility. Overarching future research themes are identified that lay out the research agenda for the coming decades. By bringing together key research, this book aims to help I/O psychologists understand, explore, and identify new ways of contributing to the understanding of the issues involved in managing an expatriate workforce. Incorporating state-of-the art I/O psychology research in this unique context bears the promise of yielding important new paradigms and practices.

Download or read book Introduction to Policing written by Steven M. Cox and published by SAGE Publications. This book was released on 2018-11-29 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written and extensively updated by an author team that includes former and current law enforcement officers, Introduction to Policing focuses on the thought-provoking, contemporary issues that underscore the challenging and rewarding world of policing. The authors skillfully balance research and practice to offer readers an overview of both the foundations of policing and the expanded role of today’s police officers. Evolving with the modern realities of the field, the Fourth Edition discusses major new and ongoing impactful events, such as the political shift marked by the U.S. presidential election of 2016 and expanded coverage of women and minorities in policing. The accessible and engaging writing style, coupled with unique coverage of the issues of policing in multicultural communities, the impact of technology on policing, and policing strategies and procedures, make this bestselling book a must-have.

Download or read book MCAT Psychology and Sociology Review written by The Princeton Review and published by Princeton Review. This book was released on 2015-02-24 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: This eBook contains detailed color diagrams and art and is best viewed on tablets or other color-capable devices with zooming ability. We do not recommend this title for black-and-white E Ink devices. Get everything you need to ace the new Psychological, Social, and Biological Foundations of Behavior section on the updated MCAT exam! Designed specifically for students taking the longer, tougher exam debuting in 2015, The Princeton Review's MCAT PSYCHOLOGY AND SOCIOLOGY REVIEW features: Everything You Need to Know to Help Achieve a High Score: · Access to our online Student Tools portal for up-to-the-moment information on late-breaking AAMC changes to the exam · In-depth coverage of the challenging psychology and sociology topics on the brand-new Psychological, Social, and Biological Foundations of Behavior section · Bulleted chapter summaries for quick review · Full-color illustrations, diagrams, and tables · An extensive glossary for handy reference · Strategic guidance and effective test-taking techniques More Practice Than Ever: · 3 full-length practice tests online · End-of-chapter practice questions · MCAT-style practice passages In MCAT PSYCHOLOGY AND SOCIOLOGY REVIEW, you'll gain mastery of topics like: · MCAT 2015 Basics · Biological Foundations of Behavior · Interacting with the Environment · Personality, Motivation, Attitudes, and Psychological Disorders · Self-Identity and Group Identity · Social Structure · Psychology and Sociology Strategy for the MCAT · Learning, Memory, and Behavior · Statistics and Research Methods And more!

Download or read book How to Lead in Church Conflict written by K. Brynolf Lyon and published by Abingdon Press. This book was released on 2012-04-01 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hurts of people often spill over into the life of the congregation causing conflict. Your chair of finance is going through a nasty divorce and is mad at God. The mother of one of your Sunday School teachers is chronically ill. A major factory in your community has relocated, taking with it many of your church members’ jobs. Some losses in your own life remain painful and unresolved. And you wonder why the church council meetings are so rancorous and your church is mired in unproductive conflict. What do you do? How should you lead? According to Lyon and Moseley, conflict is often about ungrieved loss. When conflict occurs, pastors and other church leaders must know how to be present in the dynamics of grieving loss, encouraging space for a new thing to emerge. With rich and helpful illustrations, this book reveals how leaders can understand group-wide dynamics of conflict, ground their leadership in the liturgical meanings and rhythms of church life, and accompany congregations through potentially destructive realities toward the creative possibilities that conflict can bring.

Download or read book Audience Expectations and Teacher Demands written by Robert Brooke and published by SIU Press. This book was released on 1989-03-31 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robert Brooke and John Hendricks examine the difficult task of teaching "writing for an audience" in a classroom where students know that the teacher, not the addressed audience, assigns the grade.

Download or read book From Ivory Tower to Academic Commitment and Leadership written by Amalya Oliver-Lumerman and published by Edward Elgar Publishing. This book was released on 2021-02-26 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: How is the public mission of universities to change in the face of today’s global challenges? How is the 21st Century university to balance its long-standing traditions and its commitment to teaching, research and commercialization with rapidly changing social needs and conditions worldwide? And how does the newly defined public role of the university reflect on changes to non-profit organizations in general? Amalya Oliver-Lumerman and Gili S. Drori offer a new model of academic commitment and leadership in response to questions about the new public role of the university.

Download or read book Conflicting Agendas written by Don Welch and published by . This book was released on 1994 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Written clearly and cogently about boundary between personal and institutional life, this book is a fine introduction to the ifs, ands, and buts of genuine ethical reflection. It is an engaging guide to the meaning of personal 'integrity' in the midst of an orginazation's struggle to preserve its integrity too." Anyone who ever found herself or himself at odds with a boss, aboard, a committee, a pastor, family members-or with any other institutional setting of which she or he may be part-will find this book full of help and insight and wisdom.

Download or read book Exploratory Study of Women in the Health Professions Schools written by Urban and Rural Systems Associates and published by . This book was released on 1976 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: