Download or read book Conciliation and Mediation in the NHS written by Bob Debell and published by Radcliffe Press. This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of the same skills as conciliation, but requires a more directive, expert approach. Techniques, skills and knowledge requires to resolve complaints, or mediation to resolve disagreements regarding the treatment of a patient, are described in detail. Short cases show how the techniques should be applied.
Download or read book Conciliation and Mediation in the NHS written by Robert Debell and published by . This book was released on 2016 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of t
Download or read book The Federal Mediation and Conciliation Service and Its Role in the Health Care Industry written by United States. Federal Mediation and Conciliation Service and published by . This book was released on 1975 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Conciliation in Healthcare written by Anne Ward Platt and published by CRC Press. This book was released on 2018-04-19 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.
Download or read book Mediation Arbitration for Lawyers written by Peter d'Ambrumenil and published by Cavendish Publishing. This book was released on 1997-01-18 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Placing emphasis on personal injury and medical negligence disputes, this work offers an insight into the mediation and arbitration of disputes. The book explores the basics of ADR and the procedure involved. It also offers insight into choosing the most appropriate process for a dispute.
Download or read book How to Master Workplace and Employment Mediation written by Clive Lewis and published by Bloomsbury Publishing. This book was released on 2015-01-01 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Master Workplace and Employment Mediation is a best practice guide that unearths all the myths surrounding mediation and outline how it can add value to the employment relationship. It deals with aspects of both workplace (ongoing working relationship) and employment (post-employment relationship) mediation.
Download or read book The Federal Mediation and Conciliation Service and Its Role in the Health Care Industry written by United States. Federal Mediation and Conciliation Service and published by . This book was released on 1975 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Federal Mediation and Conciliation Service written by Joseph Leonard Brownlow (Jr.) and published by . This book was released on 1950 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Primer on Grievance Settlement and Voluntary Arbitration written by Philippines. National Conciliation and Mediation Board and published by . This book was released on 1992 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Workplace Mediation Skills written by Clive Lewis OBE DL and published by Clive Lewis. This book was released on 2012-12-15 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide has been written to be utilised with the Globis Mediation Group National Employment and Workplace Mediation Certificate five day accredited training course. It contains information that helps delegates prepare for the course and supplies further help in the development of their skills as a workplace mediator. The intensive and highly interactive course provides delegates with ample opportunity to practise the skills outlined in this handbook.
Download or read book Mediation in Context written by Marian Liebmann and published by Jessica Kingsley Publishers. This book was released on 2011-06-15 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: From its small beginnings in the UK 15-20 years ago, mediation has become well-known as a more positive method of resolving conflict than the adversarial methods we have been accustomed to using. Reflecting the range of contexts in which mediation is now used, this book includes chapters on: history of mediation in the UK mediation with divorced and separated couples peer mediation in schools resolving neighbour disputes in rural and urban settings victim-offender mediation and conferencing resolving workplace and industrial disputes commercial mediation dealing with patients' complaints about doctors elder mediation environmental mediation and consensus building international mediation. Drawing on their own experiences as mediators, the contributors to this book discuss the benefits and drawbacks of mediation in particular settings and use case studies to illustrate how mediation works in practice. This book provides a comprehensive overview of mediation for those wanting to find out more, or those beginning in the field, as well as containing useful information and advice for anyone involved in mediation.
Download or read book NHS Complaints Managers written by Clare Xanthos and published by Universal-Publishers. This book was released on 2004 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.
Download or read book No Fault Approaches in the NHS written by Sonia Macleod and published by Bloomsbury Publishing. This book was released on 2023-01-12 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements. The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS approach is contextualised within the broader societal developments in dispute resolution, accountability, and regulation. The authors take a holistic view, and outline practical solutions for reforming how the NHS responds to problems. These should improve the situation for those raising concerns and for those working within the NHS, as well as providing cost savings. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS. The book will be of interest to academics, researchers, ADR practitioners, practising lawyers, and policy makers.
Download or read book The NHS in the UK written by Peter Davies (editor Health Service Journal.) and published by The NHS Confederation. This book was released on 2007 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: With expert commentary in an easy-to-read format this pocket guide gives you all the information you need about the NHS. Fully revised, the 2007/08 edition is an essential digest covering NHS organisations, financing and partnership work as well as updates on the latest developments within the NHS.
Download or read book NHS Jargon Explained written by Tony White and published by CRC Press. This book was released on 2018-04-19 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is TALOIA bandied about in clinics and on wards? Who - or what - is DAN? If someone mentioned Practice Based Commissioning or the Standardised Mortality Ratio, would you understand what they meant? Like any specialised area, the NHS generates clouds of terms, acronyms and shorthand vital for those in the know but virtually impenetrable to outsiders or those new to healthcare. New acronyms or the jargon of areas outside their immediate expertise can be utterly baffling even to old hands. This book brings together an up-to-date, clearly explained glossary of specialised terminology and acronyms used at all levels of the NHS, from primary care surgeries to hospital wards, admin departments to executive boardrooms. It is essential reading for workers in the NHS at all levels, including managers, administrators and clinical professionals, and for managers and staff at commercial companies working with the NHS. Specialty registrars and consultants can also find this information, and much more, in The Doctor's Handbook Parts 1 and 2, by the same author. NHS Jargon Explained will also be of interest to campaigners, patient interest groups, researchers and journalists, and patients and their relatives may also find it useful and enlightening! 'There is no more important time than now to have a quick reference guide that enables the greatest number of people to quickly come to terms with the language of the health service. I welcome this book for being both comprehensive and concise'- from the Foreword by Sir Ian Carruthers
Download or read book Guide to Mediating in Scotland written by Ewan Malcolm and published by Edinburgh University Press. This book was released on 2013-01-30 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to Mediating in Scotland looks at the diverse ways that mediation is being developed and used in Scotland. It highlights the basic skills of a mediator and explores what works in different practice areas, looking at what they have in common and the differences between them. As a comparative guide to the different areas of mediation that are developing across Scotland, it gives an overview of the breadth and diversity of mediation, and an insight into the work of the Scottish Mediation Network.
Download or read book Conciliation and Mediation in India written by Gracious Timothy Dunna and published by Kluwer Law International B.V.. This book was released on 2022-02-15 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global Trends in Dispute Resolution Series, Volume 11 It can be said that negotiation is about what to do, whereas mediation is about how to do it—how to make sure control is in the hands of the disputants. Although mediation (as well as conciliation) is taking hold in dispute resolution worldwide, among the nations, India shows the strongest signs of interest in developing a pervasive legal mediation culture. In this invaluable book, more than 20 formidable thought leaders with global reputations in dispute resolution describe how mediation is used, and can be used, to resolve different types of disputes in India and international cases. With a focus throughout on the law and procedure applicable to conciliation and mediation in India—addressing the involvement of each of the stakeholders in the process (with relevant hints on practice)—the contributors examine such issues and topics as the following: mediator ethics; court-annexed mediation; institutional mediation; mediating commercial disputes; mediating company, insolvency, and bankruptcy disputes; mediating government disputes; mediating investor-state disputes; mediating family disputes; e-mediation; community mediation and citizen empowerment; mixed-mode dispute resolution; and cross-border enforcement of mediated settlements. Two practice-oriented chapters synthesize the process, techniques, and approaches that experienced mediators and mediation advocates have found to be most valuable in their preparation for a mediation. Included is a detailed commentary on Part III of the Arbitration and Conciliation Act 1996 and the 2018 Singapore Convention on Mediation. There is little doubt that mediation is the dispute resolution choice of the next-generation lawyer. Present-day lawyers, judges, and users are becoming increasingly convinced that early conflict resolution through facilitated negotiations avoids the pitfalls of adversarial modes of dispute resolution, especially in terms of user satisfaction. This book takes into account where India stands at present, covering statutes, international conventions, and academic literature, thus bequeathing a broad understanding of the subject for legal practitioners, judges, arbitrators, mediators and conciliators, users, and technical experts who wish to understand it.
