Download or read book Comunicaci n empresarial y atenci n al cliente 2 a edici n Acceso written by ELENA MARIA FERNANDEZ RICO and published by Ediciones Paraninfo, S.A. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Comunicaci n y atenci n al cliente 2 edici n written by ESCUDERO SERRANO, MARÍA JOSÉ and published by Ediciones Paraninfo, S.A.. This book was released on 2017-03-01 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos del módulo profesional de Comunicación y Atención al Cliente de los Ciclos Formativos de grado superior de Administración y Finanzas y de Asistencia a la Dirección, pertenecientes a la familia profesional de Administración y Gestión, según el Real Decreto 1584/2011, de 4 de noviembre, y el Real Decreto 1582/2011, de 4 de noviembre, respectivamente. Para su elaboración también se ha tenido en cuenta la Formación Profesional DUAL (regulada por la Ley Orgánica 8/2013 para la Mejora de la Calidad Educativa, y posteriores modificaciones) y las exigencias del mercado laboral, que demanda personal cualificado en varios campos, capaz de resolver las incidencias que puedan darse en el ámbito de su competencia con iniciativa y autonomía, y que demuestre dotes de creatividad, capacidad de innovación y espíritu de mejora aplicables tanto a su trabajo como al de los miembros de su equipo. Además, los contenidos teóricos de cada unidad se complementan con variados casos prácticos y actividades propuestas y resueltas. Al final de cada unidad también se incluye un útil resumen para el repaso de lo aprendido, así como actividades de comprobación, de aplicación y supuestos prácticos para trabajo en equipo en los que los alumnos podrán ir aplicando los conocimientos adquiridos y comprobar si están asimilando correctamente la materia expuesta en clase. Los contenidos del libro se complementan con Anexos a disposición de profesores y alumnos en la web del libro (www.paraninfo.es), y que se pueden descargar mediante un sencillo registro desde la sección «Recursos previo registro». Por todo ello, esta obra es una herramienta adecuada tanto para los alumnos que quieren obtener los títulos de Técnico Superior en Administración y Finanzas y Técnico Superior en Asistencia a la Dirección como para sus formadores.
Download or read book Comunicaci n empresarial y atenci n al cliente 2 edici n written by FERNÁNDEZ VERDE, LOLA and published by Ediciones Paraninfo, S.A.. This book was released on 2017-05-01 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos del módulo profesional de Comunicación Empresarial y Atención al Cliente, del Ciclo Formativo de grado medio de Gestión Administrativa, perteneciente a la familia profesional de Administración y Gestión, al amparo del Real Decreto 1631/2009, de 30 de octubre. Comunicación empresarial y atención al cliente está organizado en dieciséis unidades. En primer lugar, se explican los elementos y las formas de comunicación interna y externa de la empresa y su representación a través de organigramas. A continuación, se tratan el contenido y la estructura de la comunicación escrita entre las empresas privadas y entre estas o particulares y las administraciones públicas. Por último, se exponen las técnicas más aconsejables a la hora de realizar la comunicación verbal y no verbal con el cliente. También se explican los elementos, las fases y el reconocimiento de las necesidades de los clientes; el procedimiento de quejas y reclamaciones; el consumidor y las instituciones de consumo; la aplicación de los procedimientos de calidad para fidelizar al cliente; y la imagen de la empresa a través del marketing. En esta nueva edición se añaden nuevos contenidos sobre inteligencia emocional, procedimientos para confeccionar informes, realización de informes procedentes del archivo, y se actualizan cuestiones sobre procedimientos de protección de datos, archivo de la información en soporte informático y medios y equipos informáticos actuales. Además, los contenidos se complementan con variados ejemplos y actividades resueltas. Al final de cada unidad se incluye un útil resumen de conceptos para el repaso de lo aprendido, así como gran cantidad de actividades de aplicación y de ampliación. Por último, se incluye una sección de Para saber más… con el objeto de reforzar el contenido de cada unidad. Por todo ello, esta obra es una herramienta adecuada tanto para los alumnos que quieren obtener el título de Técnico en Gestión Administrativa como para todas aquellas personas que quieran utilizarlo como guía en la comunicación con clientes y proveedores y dar así una buena imagen corporativa.
Download or read book Business written by Ricky W. Griffin and published by Pearson Educación. This book was released on 2004 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e
Download or read book NANDA International Nursing Diagnoses written by Heather T. Herdman and published by Thieme. This book was released on 2017-06-28 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated and revised by authors T. Heather Herdman, PhD, RN, FNI, and Shigemi Kamitsuru, PhD, RN, FNI, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is the definitive guide to nursing diagnoses, as reviewed and approved by NANDA International (NANDA-I). In this new edition of a seminal text, the authors have written all introductory chapters at an undergraduate nursing level, providing the critical information needed for nurses to understand assessment, its link to diagnosis and clinical reasoning, and the purpose and use of taxonomic structure for the nurse at the bedside. Other changes include: 18 new nursing diagnoses and 72 revised diagnoses Updates to 11 nursing diagnosis labels, ensuring they are consistent with current literature and reflect a human response Modifications to the vast majority of the nursing diagnosis definitions, including especially Risk Diagnoses Standardization of diagnostic indicator terms (defining characteristics, related factors, risk factors, associated conditions, and at-risk populations) to further aid clarity for readers and clinicians Coding of all diagnostic indicator terms for those using electronic versions of the terminology Web-based resources include chapter and reference lists for new diagnoses Rigorously updated and revised, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is a must-have resource for all nursing students, professional nurses, nurse educators, nurse informaticists, and nurse administrators.
Download or read book Inter American Yearbook on Human Rights Anuario Interamericano de Derechos Humanos Volume 37 2021 VOLUME I written by Inter-American Commission on Human Rights and published by BRILL. This book was released on 2023-12-11 with total page 1093 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2021 Inter-American Yearbook on Human Rights provides an extract of the principal jurisprudence of the Inter-American Commission on Human Rights and the Inter-American Court of Human Rights. Part One contains the Decisions on the Merits of the Commission, and Part Two the Judgments and Decisions of the Court. The Yearbook is partly published as an English-Spanish bilingual edition. Some parts are in English or Spanish only. NB: This book is part of a four volume set. Vol. 1 ISBN: 978-90-04-51185-9 Vol. 2 ISBN: 978-90-04-51187-3 Vol. 3 ISBN: 978-90-04-53773-6 Vol. 4 ISBN: 978-90-04-53775-0
Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Download or read book Management Information Systems written by Kenneth C. Laudon and published by Pearson Educación. This book was released on 2004 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.
Download or read book Hospital Management written by Howard S. Rowland and published by Ediciones Díaz de Santos. This book was released on 1984 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Familias Latinas en Los Estados Unidos written by Sally Jones Andrade and published by . This book was released on 1983 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Web Based Approach to Measure Skill Mismatches and Skills Profiles for a Developing Country written by Jeisson Arley Cárdenas Rubio and published by Editorial Universidad del Rosario. This book was released on 2020-12-30 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Several interdisciplinary studies highlight imperfect information as a possible explanation of skill mismatches, which in turn has implications for unemployment and informality rates. Despite information failures and their consequences, countries like Colombia (where informality and unemployment rates are high) lack a proper labour market information system to identify skill mismatches and employer skill requirements. One reason for this absence is the cost of collecting labour market data. Recently, the potential use of online job portals as a source of labour market information has gained the attention of researchers and policymakers, since these portals can provide quick and relatively low-cost data collection. As such, these portals could be of use for Colombia. However, debates continue about the efficacy of this use, particularly concerning the robustness of the collected data. This book implements a novel mixed-methods approach (such as web scraping, text mining, machine learning, etc.) to investigate to what extent a web-based model of skill mismatches can be developed for Colombia. The main contribution of this book is demonstrating that, with the proper techniques, job portals can be a robust source of labour market information. In doing so, it also contributes to current knowledge by developing a conceptual and methodological approach to identify skills, occupations, and skill mismatches using online job advertisements, which would otherwise be too complex to be collected and analysed via other means. By applying this novel methodology, this study provides new empirical data on the extent and nature of skill mismatches in Colombia for a considerable set of non-agricultural occupations in the urban and formal economy. Moreover, this information can be used as a complement to household surveys to monitor potential skill shortages. Thus, the findings are useful for policymakers, statisticians, and education and training providers, among others."
Download or read book How to Train Your Dragon How to Fight a Dragon s Fury written by Cressida Cowell and published by Little, Brown Books for Young Readers. This book was released on 2015-11-03 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book 12 is the epic finale to the New York Times bestselling How to Train Your Dragon series! The Doomsday of Yule has arrived, and the future of dragonkind lies in the hands of one boy with nothing to show, but everything to fight for. Hiccup's quest is clear... But can he end the rebellion? Can he prove himself to be king? Can he save the dragons? The stakes have never been higher, as the very fate of the Viking world hangs in the balance!
Download or read book In Search of Excellence written by Thomas J. Peters and published by Harper Collins. This book was released on 2012-11-27 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful. Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.
Download or read book Compendium of Sanitation Systems and Technologies written by Elizabeth Tilley and published by . This book was released on 2014 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Migration Conference 2021 Selected Papers written by Ibrahim Sirkeci and published by Transnational Press London. This book was released on 2021-11-27 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a collection of self-selected papers presented at The Migration Conference 2021 London. COVID-19 pandemic and ongoing restrictions and difficulties in international travel forced us to run the TMC online for a second time. It is a new and improving experience for most of us and there is strong hints that the conference will continue in hybrid form in the near future. As usual we have invited participants to submit 2000 words papers for the proceedings book and this volume brings you these papers. Topics covered in the volume includes gender, education, mass movements, refugees, religion, identity, migration policy, culture, diplomacy, remittances, climate, water, environment and pretty much everything about migration. Most of the papers are in English, but there are some in French, Spanish and Turkish too. This is a great book for those who want short accounts on all aspects of migration and refugees.
Download or read book Gu a para padres y maestros de ni os biling es written by Alma Flor Ada and published by Multilingual Matters. This book was released on 2017-07-17 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: En esta clara guía, Alma Flor Ada, Isabel Campoy y Colin Baker, ofrecen una perspectiva realista de las alegrías y dificultades de educar a niños bilingües y claras respuestas a las preguntas más frecuentes sobre el tema. Esta versión revisada y adaptada al bilingüismo español-inglés, incluye información sobre el bilingüismo en la era digital e incorpora investigaciones recientes sobre la mezcla de idiomas , el efecto que los hermanos tienen en la elección del idioma familiar, los efectos intelectuales del bilingüismo, y sus consecuencias en la personalidad, la identidad, y la auto estima. Además añade (a) una sección dirigida a los educadores sobre cómo mejor apoyar la interacción hogar-escuela; (b) el desarrollo de la lecto-escritura en el hogar; y (c) sugerencias de lecturas para adultos y niños.
Download or read book Comunicaci n empresarial y atenci n al cliente 2 a edici n E Book written by ELENA MARIA FERNANDEZ RICO and published by Ediciones Paraninfo, S.A. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
