Download or read book Complaints written by Great Britain. Department of Health. NHS Executive and published by . This book was released on 1996 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints written by Great Britain. Scottish Office. Department of Health and published by . This book was released on 1996 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints written by Great Britain. Scottish Office and published by . This book was released on 1996 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints written by Great Britain. Welsh Office and published by . This book was released on 1996* with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Disputing Doctors written by Mulcahy and published by McGraw-Hill Education (UK). This book was released on 2003-08-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: * What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.
Download or read book Complaints written by Great Britain. Department of Health. NHS Executive and published by . This book was released on 1996 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints written by Institute of Health and Care Development and published by . This book was released on 1996 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NHS Complaints Managers written by Clare Xanthos and published by Universal-Publishers. This book was released on 2004 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.
Download or read book Crash Course Medical Ethics and Sociology Updated Edition E Book written by Andrew Papanikitas and published by Elsevier Health Sciences. This book was released on 2015-01-12 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crash Course – your effective everyday study companion PLUS the perfect antidote for exam stress! Save time and be assured you have all the core information you need in one place to excel on your course and achieve exam success. A winning formula now for over 15 years, each volume has been fine-tuned and fully updated, with an improved layout tailored to make your life easier. Especially written by junior doctors – those who understand what is essential for exam success – with all information thoroughly checked and quality assured by expert Faculty Advisers, the result is a series of books which exactly meets your needs and you know you can trust. The importance of ethics and sociology as applied cannot be underestimated, within both the medical curriculum and everyday modern clinical practice. Medical students and junior doctors cannot hope to experience every dilemma first hand, but are expected to deal with new and problematic clinical situations in a reasoned, professional and systematic way. This volume, which accounts for the revised core curriculum in Medical Ethics and Law, will prove an indispensable companion. - More than 80 line artworks, tables and boxes present clinical, diagnostic and practical information in an easy-to-follow manner - Friendly and accessible approach to the subject makes learning especially easy - Written by junior doctors for students - authors who understand exam pressures - Contains 'Hints and Tips' boxes, and other useful aide-mémoires - Succinct coverage of the subject enables 'sharp focus' and efficient use of time during exam preparation - Contains a fully updated self-assessment section - ideal for honing exam skills and self-testing - Self-assessment section fully updated to reflect current exam requirements - Contains 'common exam pitfalls' as advised by faculty - Crash Courses also available electronically
Download or read book Code of Practice written by Great Britain. Welsh Office and published by The Stationery Office. This book was released on 1999 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The legal framework that managers, doctors, nurses, social workers and the police must follow is set by the Mental Health Act 1983. This code of practice gives guidance on how the Act should be applied.
Download or read book Equipment for Older Or Disabled People and the Law written by Michael Mandelstam and published by Jessica Kingsley Publishers. This book was released on 1997 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive book explains the provision, both law and practice, of equipment and home adaptations to assist older or disabled people in daily living. Characterised by ill-defined statutory reponsibilities and terminology, and an under-developed consumer retail market, the system of provision has long been recognised as chaotic and confusing for professionals and public alike. This is despite the fact that equipment and adaptations are meant to be a central plank of community care. Necessarily wide-ranging but maintaining its focus, the book aims critically to describe the system and thereby promote better practice. By exploring boundaries and breaking points, it will assist people to understand the law when things go wrong - from negligence to judicial review, and from contract to product safety legislation. The range of items covered is great, from alarms to artificial limbs, baths to bedrooms, chopping boards to crutches, electronic toothbrushes to environmental controls, hearing aids to hoists, incontinence pads to ironing equipment, rails to ramps, speech aids to stairlifts, and walking frames to wheelchairs.
Download or read book Clinical Risk Management in Primary Care written by Keith Haynes and published by Radcliffe Publishing. This book was released on 2005 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Showing how to identify and evaluate clinical risks that arise in primary care, this work provides sound practical advice and helpful solutions for effective clinical risk management, leading to better practice and fewer mistakes.
Download or read book The Kerr Haslam Inquiry report written by Kerr/Haslam Inquiry and published by The Stationery Office. This book was released on 2005-07-18 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report sets out the findings and recommendations of the private inquiry into how the NHS dealt with complaints relating to the practice and conduct of two consultant psychiatrists, William Kerr and Michael Haslam, who worked in the same psychiatric hospital in North Yorkshire during the 1970s and 1980s, and who were both were later convicted of the indecent assault of female psychiatric patients. The two-volume report examines a range of issues including: i) background events including the range of concerns considered in the provision of mental health services, the conduct of the inquiry and the report in context; ii) detailed examination of the complaints against William Kerr and Michael Haslam, the NHS procedures then in place for raising concerns about healthcare professionals and actions taken in response to concerns; iii) the actions of particular GPs and the response of the GP community at large; iv) contributing factors which acted as a barrier to appropriate investigation and action, including organisational and structural issues, the prevailing medical culture and lack of a governance process, problems of professional practice and individual failings; and v) changes since the 1990s and recommendations for improvements in future practice.
Download or read book Complaints written by Welsh Office, Cardiff (GB). and published by . This book was released on 1997 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Legal Aspects of General Dental Practice written by Len D'Cruz and published by Elsevier Health Sciences. This book was released on 2006-02-28 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is directed primarily towards health care professionals outside of the United States. It offers a practical guide to the fundamental legal principles and concepts that need to be understood by all dentists. Gives a detailed understanding of key areas such as consent and negligence Highlights the clinical risk areas in general dental practice and ways of managing these risks Helps the dentist address the prime concern that treatments should be defensible and justifiable Takes account of variations in law within British Isles and Ireland - eg Scottish law.
Download or read book Community Care Practice and the Law written by Michael Mandelstam and published by Jessica Kingsley Publishers. This book was released on 1999 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition of Community Care Practice and the Lawhas been substantially rewritten and restructured to reflect the rapid change affecting community care in legislation, the law courts, policy and practice. The book bridges the gap between law and practice by juxtaposing fully and systematically legislation, legal judgments in the courts, local ombudsman and health service ombudsman findings, Parliamentary debates and answers, and numerous reports about practice from the Department of Health, voluntary organisations, professional associations and academics. Distinctive features of the book include: two large digests of cases containing well over three hundred legal judgments and local ombudsman investigations; a chapter consisting of a practical checklist of questions - for managers, practitioners and users of services and their advisors - to check the lawfulness of policies, eligibility criteria and individual decisions; two overview, stand-alone chapters, one summarising the system, the other highlighting underlying themes and mechanisms; an inclusive approach embracing not only a range of both residential and non-residential care services, but also equipment and home adaptations, carers, direct payments, NHS services generally and continuing care, moving and handling law, legislation and guidance (old and new) underlying joint working and joint finance; avoidance of jargon.
Download or read book Remember Me written by Margaret Mitchell and published by Routledge. This book was released on 2011-03-17 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of the literature speaks of healthy bereavement as letting go of the deceased and moving forward with life. This title challenges that notion, discussing the meaning attributed to death and to the anticipation of death. It looks at the ways in which one's relationship with loved ones continues, endures, and perhaps even grows after death.
