Download or read book Compendium of Questionnaires and Inventories Volume 2 written by Sarah Cook and published by Human Resource Development. This book was released on 2007-03 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of the popular Compendium of Questionnaires and Inventories has arrived with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities. Designed to save time and assist busy trainers, HR professionals, line managers and team leaders, this new resource guides the selection of inventories for building skills, attitudes and behaviors. If youve ever felt frustrated by the sheer number of inventories in the marketplace today or wasted time searching for just the right one this resource deserves a place in your library. It condenses into one easy reference a wide a variety of inventories normally spread out in several different locations, making it well worth the price even for owners of the first volume. New topics not covered in volume one include: Body language; Career management; Consultancy skills; Continuous improvement; Difficult situations; Diversity; E-business; Emotional intelligence; Innovation; Internal customer service; Inter-team working; Left- and right-brain thinking. In addition, the latest volume includes all the things you loved about volume one. The topics are conveniently arranged in alphabetical order by topic. They also are organized in a matrix index in seven categories: coaching and development, communication, customer service, leadership and management development, personal effectiveness, organizational awareness and teamwork.
Download or read book Compendium of Questionnaires and Inventories written by Sarah Cook and published by Gower Publishing Company, Limited. This book was released on 2001-11 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Compendium of Questionnaires and Inventories Volume 1 written by Sarah Cook and published by Human Resource Development. This book was released on 2007-03 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of topic areas. It is a must resource for trainers, HR professionals, line managers, team leaders, or anyone who wants to provoke self-awareness and discussion.
Download or read book Compendium of Customer Service Questionnaires and Inventories written by Sarah Cook and published by Gower Publishing Company, Limited. This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to customer service, actions speak louder than words. You may acknowledge the importance of customer service, but to what extent do the attitude, behaviour and skills of your people mirror or contradict this?Sarah Cook's Compendium of Customer Service Questionnaires and Inventories enables you to assess different aspects of your service culture. The variety of questionnaires, inventories and other instruments cover:- Culture Audits- Customer Handling Skills and Behaviour- Customer Service Personal Development Tools- Customer Service Leadership and Management- Employee Measurement- External Customer Measurement- Internal Customer Awareness- Service Improvement Tools.The materials are all designed to provoke discussion and self-awareness. They can be used as stand-alone items or:- For pre-course or programme assessment- For training preparation- During a group workshop- As part of a group or individual coaching session- As a means of assessing improvement after training or development.They are also ideal for providing customer service teams with tools for identifying and tackling ongoing service improvement projects. Each one is simple and quick to complete and yet the reflection and communication involved can make a significant difference to the way customer service is perceived and delivered.Good internal and external communication, regular reflection and the ability to learn from mistakes are all pre-requisites for creating a customer-focused organization. This manual can help you achieve all of them.
Download or read book A Compendium of Tests Scales and Questionnaires written by Robyn L. Tate and published by Psychology Press. This book was released on 2020-08-13 with total page 1342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Compendium is a comprehensive reference manual containing an extensive selection of instruments developed to measure signs and symptoms commonly encountered in neurological conditions, both progressive and non-progressive. It provides a repository of established instruments, as well as newly-developed scales, and covers all aspects of the functional consequences of acquired brain impairment. In particular, the text provides a detailed review of approximately 150 specialist instruments for the assessment of people with neurological conditions such as dementia, multiple sclerosis, stroke and traumatic brain injury. Part A presents scales examining body functions, including consciousness and orientation; general and specific cognitive functions; regulation of behaviour, thought, and emotion; and motor-sensory functions. Part B reviews scales of daily living activities and community participation. Part C focuses on contextual factors, specifically environmental issues, and Part D contains multidimensional and quality of life instruments. Each instrument is described in a stand-alone report using a uniform format. A brief history of the instrument's development is provided, along with a description of item content and administration/scoring procedures. Psychometric properties are reviewed and a critical commentary is provided. Key references are cited and in most cases the actual scale is included, giving the reader easy access to the instrument. The structure of the book directly maps onto the taxonomy of the influential International Classification of Functioning, Disability and Health (World Health Organization, 2001), enabling linkage of clinical concepts across health conditions. The Compendium will be a valuable reference for clinicians, researchers, educators, and graduate students, and a practical resource for those involved in the assessment of people with brain impairment. The book is accompanied by a password protected website. For a one-off payment, purchasers of the book can gain online access to the majority of the tests, scales and questionnaires featured in the book as downloadable PDFs. See inside the book for more details.
Download or read book Questionnaires and Inventories written by Lewis R. Aiken and published by . This book was released on 1997-07-04 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Questionnaires & Inventories The use of questionnaires and inventories as a means of obtaining useful information about populations, individuals, products, and events has existed since the nineteenth century. But it wasn’t until the twentieth century and the development of modern statistical methods, and, more recently, the advent of digital technology that they came to be considered indispensable tools in a wide range of fields, including the behavioral and social sciences, education, health, and business. Questionnaires and Inventories is written for researchers and practitioners in the above-mentioned disciplines and for all others who rely upon these important tools-of-the-trade. Written by a well-known authority in the field, it is a complete, how-to guide to the construction, administration, analysis, and interpretation of all types of questionnaires and inventories. After a concise review of the historical origins and theoretical underpinnings of assessment tools and rating scales, Dr. Aiken presents chapters providing detailed, hands-on coverage of the construction, administration, scoring, and interpretation of questionnaires, psychological inventories, and population surveys. Following chapters feature in-depth discussions of the statistical analysis of data, as well as test reliability and validity. The final two chapters are devoted to the critical assessment of most commercially available questionnaires and inventories. Questionnaires and Inventories includes many features designed to help readers quickly master the skills they need to construct their own assessment tools, including helpful chapter-end summaries, bibliographies, quizzes, and practice exercises. Perhaps the most valuable didactic tool is the diskette, which contains a power-house of programs that readers will find invaluable in designing, constructing, administering, scoring, and evaluating all types of questionnaires and inventories. Questionnaires and Inventories is an indispensable tool for practitioners in the behavioral and social sciences, as well as for market research professionals, attitude and product researchers, and political pollsters. It is also an excellent supplemental text for upper-level graduate courses in psychology, education, sociology, health studies, political science, and other disciplines.
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994-01-01 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring Customer Service Effectiveness written by Sarah Cook and published by Routledge. This book was released on 2017-05-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994-02-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer Company Library of Inventories Questionnaires and Surveys written by J. William Pfeiffer and published by Pfeiffer. This book was released on 1994-03-11 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994-01 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer Company Library of Inventories Questionnaires and Surveys written by J. William Pfeiffer and published by Pfeiffer. This book was released on 1994-04-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer Company Library of Inventories Questionnaires and Surveys written by J. William Pfeiffer and published by Pfeiffer. This book was released on 1994-03-11 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer Company Library of Inventories Questionnaires and Surveys written by J. William Pfeiffer and published by Pfeiffer. This book was released on 1994-03-11 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994-02-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pfeiffer and Company Library of Inventories Questionnaires and Surveys written by Pfeiffer and Co. Staff and published by Pfeiffer. This book was released on 1994-01-01 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
