Download or read book Communication Skills for Disaster Workers written by United States. Federal Emergency Management Agency and published by . This book was released on 1981 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Communication Skills for Disaster Workers written by Emergency Management Institute and published by . This book was released on 1981 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this course on Communication Skills is to provide disaster workers with those interpersonal skills which will help them work more effectively with disaster victims. The course can be used as continuing education for Reservists who have already been trained in the basic technical skills required by their jobs, or it can be integrated into the basic technical training for new Disaster Reservists and local hires.

Download or read book Effective Communication During Disasters written by Girish Bobby Kapur and published by CRC Press. This book was released on 2016-12-08 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title includes a number of Open Access chapters. In today’s world, there are new opportunities for disaster communications through modern technology and social media. Social network applications such as Facebook, Twitter, and Instagram can connect friends, family, first responders, and those providing relief and assistance. However, social media and other modern communication tools have their limitations. They can be affected by disaster situations where there are power outages or interrupted cellular service. The research contained in this valuable compendium offers much-needed information for emergency responders, utility companies, relief organizations, and governments as they invest in infrastructure to support post-disaster communications. In order to make use of modern communication methods, as well as fully utilize more traditional communication networks, it is imperative that we understand how people actually communicate in the wake of a disaster situation and how various communication strategies can best be utilized. Communication during and immediately after a disaster situation is a vital component of response and recovery. Effective communication connects first responders, support systems, and family members with the communities and individuals immersed in the disaster. Reliable communication also plays a key role in a community’s resilience. With research from internationally recognized experts, this volume provides an overview of communication challenges and best-practice analyses, looks at the internet and social media and mobile phones and other technology for disaster communication, and explores the challenges to effective communication. Presents a quality improvement project that gathered expert consensus on best practices used to improve disaster communication Analyzes the information dissemination mechanisms of different media to establish an efficient information dissemination plan for disaster pre-warning, including short message service (SMS), microblogs, news portals, cell phones, television, and oral communication Gauges the effectiveness of disaster risk communication Looks at the future of social media use during emergencies and afterwards Proposes a disaster resilient network that integrates various wireless networks into a cognitive wireless network in the event of disaster occurrences Effective Communication During Disasters: Making Use of Technology, Media, and Human Resources is an informative, multi-faceted resource on preparedness planning for effective communication before, during, and after a disaster occurs.

Download or read book Communicating Risk in Public Health Emergencies written by World Health Organization and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "During public health emergencies, people need to know what health risks they face, and what actions they can take to protect their health and lives. Accurate information provided early, often, and in languages and channels that people understand, trust and use, enables individuals to make choices and take actions to protect themselves, their families and communities from threatening health hazards." -- Publisher's description.

Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.

Download or read book Textbook of Disaster Psychiatry written by Robert J. Ursano and published by Cambridge University Press. This book was released on 2017-05-23 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a decade of advances in the psychological, biological and social responses to disasters, helping medics and leaders prepare and react.

Download or read book Managing People in Disasters written by and published by . This book was released on 2000 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Manual for Mental Health and Human Service Workers in Major Disasters written by Deborah J. DeWolfe and published by . This book was released on 2000 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Managing People in Disasters written by and published by . This book was released on 2000 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Communication in Emergency Medicine written by Maria E. Moreira and published by Oxford University Press. This book was released on 2019-07-08 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Widely varying patient needs, a wide provider mix, significant power differentials, and a heightened emotional state all contribute to barriers in communication in the medical field and all of these elements are magnified in an emergency department. Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The text addresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. Chapters explore principles of communication, patient and family interactions, and communications within and outside of the healthcare system, rounding off with a number of case studies. The approach of utilizing the environment of an emergency department with high stakes conflicts faced every day by medical professionals distinguishes Communication in Emergency Medicine as an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.

Download or read book Effective communication written by and published by . This book was released on 2002 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Communication in Crisis and Hostage Negotiations written by Arthur A. Slatkin and published by Charles C Thomas Publisher. This book was released on 2010 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiator response; (2) the material is geared more specifically to law enforcement and emergency service officers; (3) several means of skills practice are offered to help the trainee become more comfortable and more proficient; (4) explanations, examples, and applications that make the material sensible, practical, and comprehensive; and finally (5) advanced techniques, drawn from many fields, allow both novices and experienced negotiators to find challenge and skills enhancement. As author Slatkin advises: 'Do each exercise thoroughly. Work closely with others in and outside of formal training settings and value the feedback you get so that you can hone your skills. Get to the other side of your unfamiliarity, awkwardness, and insecurity through practice. Make effective communication and active listening not just what you do when you negotiate but something you do in all aspects of your work and home life.' Written exercises and a role-play (with training scenarios) are included to help negotiators acquire and practice the basic communication techniques that appear in the book. This text will be of interest to all police and corrections agencies, fire and rescue emergency personnel, medical service personnel, and chaplains.

Download or read book Crisis and Emergency Risk Communication written by Barbara Reynolds and published by CreateSpace. This book was released on 2011-09-05 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally designed for communicating public health information associated with communicable diseases, this book covers essential topics concerning media relations for public and private sector public information officers. Topics include: Introduction to Crisis and Emergency Risk Communication-Types of crisis and communications during a crisis, the risk of disaster, emergency/crisis/risk communications, the crisis communications lifecycle-pre-crisis phase, initial phase, crisis maintenance, resolution, and evaluation. Psychology of a Crisis-Human behavior in an emergency, decision making, perception of risk, facts to consider about human psychology in a crisis, and how to communicate effectively in a crisis. The Crisis Communication Plan-Developing an emergency/crisis communication plan, Information verification and clearance/approval procedures, agreements on information release authorities (who releases what/when/how, procedures to secure needed resources (space, equipment, people) to operate the public information. The nine steps of crisis response. Surviving the first 48 hours of an emergency: Be first, be right, be credible. The Role of the Spokesperson- The role of the spokesperson in an emergency, what makes a good spokesperson, general recommendations for spokespersons in all settings, pitfalls for spokespersons during an emergency, when emotions and accusations run high in an emergency public meeting, what spokespersons should know when talking through the media, general media interview pitfalls, media opportunity or press conference tips, counters to electronic media interview techniques, radio interview tips, television interview tips, what to wear on television, assessing your communication skills and habits, facial expressions, voice cues, body positions and movements, and effective nonverbal communication. Working With the Media- Think local media first, what do reporters want, getting emergency information to the media, the press conference or media opportunity, telephone news conferences/Web casts, commercial press release services, E-mail listservs and broadcast faxes, Web sites/video streaming, and responding to media calls. Writing For the Media During a Crisis- What your media release should include, press statements are not press releases, media factsheets/backgrounders, visuals, video press releases, and B-roll. Press Conferences- Where to hold the press conference, whom to invite, how and when to invite the media, how to conduct the media opportunity, using visuals and handouts.

Download or read book Crisis Communication PB written by Steven Fink and published by McGraw Hill Professional. This book was released on 2013-01-25 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW

Download or read book Crisis Intervention Training for Disaster Workers written by George W. Doherty and published by Loving Healing Press. This book was released on 2007-01-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doherty provides information about training for mental health professionals and first responders who work with victims of disaster related stress and trauma. He provides a brief overview of disasters and responders roles, including discussion about war, terrorism, and follow-up responses by mental health professionals.

Download or read book Social Work Practice During Times of Disaster written by Lena Dominelli and published by Taylor & Francis. This book was released on 2023-08-01 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disasters affect people individually and collectively in their communities, national societies, and the international sphere and in any setting from the home to the planetary level. Furthermore, these disasters can be complex, multi-layered and what happens in one location can affect sentient beings elsewhere directly and/or indirectly. These create interdependencies between people, the flora, fauna, and physical environment that require the holistic, transdisciplinary approaches to disasters that are advocated by green social work perspectives. Using case studies drawn from practice and research to explore the skills and knowledge needed by social workers to practice within disaster situations, this book illustrates what good social work practice during times of disaster looks like. It highlights the theories, skills and expertise needed to intervene effectively in specific disaster situations and provides case studies as a major vehicle for considering ethical dilemmas and skills sets that facilitate interventions in specific disasters. Part One focuses on disasters that afflict the UK where social workers may be part of the emergency response including floods, droughts, cold-snaps, windstorms, storm surges, fires, chemical discharges, terrorism and Covid-19. And, given the interdependent nature of disasters, this section also draws upon knowledge from the international sphere to show how the local and global are interlinked. Part Two considers disasters that dominate in other parts of the world, but which have impacts upon the UK, either because its personnel go overseas to provide humanitarian aid, or because the victim-survivors of such disasters seek sanctuary in/migrate to the UK. These disasters include refugees from earthquakes, volcanic eruptions, hurricanes, armed conflict and climate change. The ethical dilemmas that social workers face during all disasters are particularly poignant in the case of asylum seekers and refugees. This book will be of interest to all social work professionals, practitioners in emergency and health settings working with social workers, academics and students both in the UK and around the world.

Download or read book Developing Your Communication Skills in Social Work written by Paula Beesley and published by SAGE Publications Limited. This book was released on 2023-10-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores: · What is meant by communication skills · What communication skills are · What they look like in practice · The differences in communicating with service users and professionals, such as children, guardians, peers and emergency workers · Why they are important It includes a wide range of theories, multiple case studies, reflective tasks, and exercises. It will develop your critical thinking and reflection skills, and help you develop your own communication style. Presented in a chronological style which acts as a working tool that you can dip into and out of. Each chapter is structured in a way that encourages you to build on your knowledge, so it begins by taking you right back to basics to learn core theory and practice techniques before getting you to critically reflect on the use of different skills in different settings and with different service user groups. The end-of-chapter skills audits help you to reflect on what you have learnt, what your strengths are and what you need to work on more.